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Ohtels Fenix Family

C/ Paseo Central, 44, Roquetas de Mar
7 See 932 reviews
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Check-in/out and other info

Accommodation facilities/services

Pet Policy

We inform you that this accommodation does not allow pets.

About the accommodation

The Fenix ​​Family hotel this year opens new management. This hotel is perfect for a leisure stay, since the beach, with all its leisure offer, is just a few minutes away.

The views of the golf course and the pool stand out. Its 198 rooms are perfect for relaxing after a day of activity. Multilingual reception staff will attend you without any problem. Among its facilities the establishment has air conditioning and heating.

Some of the detailed services may be paid. You can check their rates directly at the establishment. This information is subject to changes by the accommodation.

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Ohtels Fenix Family

Customer reviews

7
Good
Based on 932 reviews
All of these reviews have been checked and verified
3 Pedro Travelled with family August 2021 Nothing
Nada
We had to call to clean the terrace, chairs and tables, they left us a broken clothesline, we had to ask for another one. The hotel needs a coat of paint, the elevator was stuck between floors, queues of 1 hour for buffet, the lifeguards fought with the animation staff. At check out, not even a thank you.
Tuvimos que llamar para limpiar terraza, sillas y mesas nos dejaron tendedero partido, tuvimos que pedir otro. El hotel le falta una manita de pintura, el ascensor se quedaba entre plantas atrancado, colas de 1 hora para buffet, se peleaban los socorristas con los compañeros de animación. En el check out, ni las gracias.
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8.3 Gabriel Travelled with family August 2021 Excellent staff
El personal excelente
Little variety of meals
Poca variedad de comidas
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6 María Isabel August 2021 The food was very bad and repeated and totally cold, the beds were very bad, the mattresses were very hard and the springs stuck to you.
La comida era malísima y repetida y totalmente fría las camas malísima los colchones se te clavan los muelles
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9 Angel Travelled with family August 2021 The room was great, the cleanliness was good, the food was good and varied, the animation guys were great, all the reception staff, waiters and cleaners were all good. ,,,,
La habitación genial grande la limpieza bien ,la comida buena y variada, los chicos de animación genial,todo el personal recepción camareros y limpieza todos bien,,,,
To put a downside, at mealtimes we had to do two shifts so as not to get so many people together, we started at 1:00 pm until 2:15 pm, of course when we finished at 2:00 pm there were some queues waiting to eat, as a precaution covid,,,,,
Por poner una pega,ala hora de las comidas había que hacer dos turnos para no juntarnos tanta gente nosotros empezábamos a la 13 horas asta las 14,15 claro cuando nosotros acabamos alas 14 había unas colas para comer esperando,,por precaución covid,,,
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7.3 Francisco Javier Travelled with couple August 2021 Food well cooked and of good quality, the maintenance staff excellent.
Comida bien cocinada y buena calidad.El personal de mantenimiento excelente
Waiters and cleanliness very fair.
Camareros de salón y limpieza muy justiito
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8.7 Jose Manuel Travelled with family August 2021 Varied buffet, quite good some dishes, desserts and always replenished immediately. Great pools and entertainment! We stayed in an apartment and it was very spacious.
Buffet variado, bastante buenos algunos platos, postres y siempre reponen de inmediato. Genial las piscinas y la animación!! Estuvimos en un apartamento y era muy espacioso
The elevator to get to the apartment is slow, outdated and you had to wait a long time to get up or down. and you had to wait a long time to go up or down.
El ascensor para llegar al apartamento, es lento, anticuado y habia que espera mucho tiempo para subir o bajar
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9 Mayti Travelled with couple August 2021 Super friendly, there were a lot of people but they were fast in the services, replenished the food continuously, we have been very comfortable and animation team did not stop, totally recommended.
Super amables, había mucha gente pero eran rápidos en los servicios, reponian la comida continuamente, hemos estado muy a gusto y equipo de animación no paraba, totalmente recomendable
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10 Oleksandr Travelled with couple August 2021 We liked everything and everything. Thank you very much to the hotel, staff and entertainers.
Nos ha gustado todo todo y todo.muchas gracias a hotel a personal y animadores.
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9.3 Federica Travelled with couple August 2021 In general everything was perfect, good value for money, the service could not have been more attentive, the animation during most of the day.
En general ha estado todo perfecto, calidad precio bueno, el servicio más atentos no podían ser, la animación durante casi todo el día
The queues that formed for the meals, but I suppose that is because people did not respect the shifts that had been established because of the cobit, and there were customers whose politeness was conspicuous by its absence.
Las colas que se formaban para las comidas, pero supongo que es porque la gente no respetaba los turnos que habían establecido a causa del cobit, y había clientes que su educación brillaba por su ausencia
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7 Ar Travelled with family August 2021 We really liked the animation and that all the staff is very nice.
Nos ha gustado mucho la animación y que todo el personal es muy agradable
The cleanliness of the common areas is absent.
La limpieza de las zonas comunes es ausente.
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7.3 María Rosa Travelled with family August 2021
10 Veronica Travelled with couple August 2021
5.7 Herminia Travelled with couple August 2021
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Frequently asked questions about Ohtels Fenix Family

Where can I park at Ohtels Fenix Family?

If you stay at Ohtels Fenix Family you have the following parking possibilities (subject to availability):
  • Free outdoor parking
  • Paid Indoor parking

Does the Ohtels Fenix Family have wifi connection?

The Ohtels Fenix Family offers free Wi-Fi throughout the hotel.

Can I stay with a pet at Ohtels Fenix Family?

Pets are not allowed at Ohtels Fenix Family.

Is there children's cots available at Ohtels Fenix Family?

The Ohtels Fenix Family has free cots available at the hotel (please request before your trip).

Does the Ohtels Fenix Family have a swimming pool?

Yes, Ohtels Fenix Family has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.
  • Outdoor swimming pool (summer season)

Does the Ohtels Fenix Family have a 24h reception?

Yes, Ohtels Fenix Family has a 24-hour reception.

Is there heating in Ohtels Fenix Family?

Yes, Ohtels Fenix Family has heating in the common areas.

Is there air conditioning in the common areas at Ohtels Fenix Family?

Yes, Ohtels Fenix Family has air conditioning in the common areas.