Jump2spain.com is a commercial brand belonging to EXQUI, S.L.U., a single-member company registered in the Register of Companies of the Principality of Andorra under number 14306 (Book S-206, Folio 161-170) on 21/11/2013. It is also registered in the Register of Commerce and Industry under number 923954-U. EXQUI, S.L.U. holds Tax Registration Number (NRT) L-709463-T and maintains its registered office at: Botiga number 5, Av. del Través núm. 4, Edifici el Prat, Escala - C, AD400 - La Massana (Principality of Andorra).

Users may contact Jump2spain.com via the contact section on the website www.Jump2spain.com or by written correspondence to the registered office of EXQUI, S.L.U.

By making a booking on Jump2spain.com, you expressly accept the following terms and conditions:

1. Introduction and Definitions

The terms of this contract shall be interpreted according to the following definitions:

• Jump2spain.com: Trademark registered by EXQUI, S.L.U. acting as an intermediary agency (wholesaler-travel retailer). Jump2spain.com acts as a simple intermediary in the contracting of services between the customer and the service provider; consequently, it does not assume the financial risk or liability ("risk and venture") of the operations concluded through the website.
• Customer: Any person who books one or more services offered through our website. This website is addressed to citizens outside the Kingdom of Spain; therefore, it is understood that customers booking hotel offers are not Spanish residents.
• Services: Any service offered by providers on the website, such as accommodation, transport, spas, and others.
• Website: www.Jump2spain.com
• Service Provider: Refers to the providers of the travel agency, including hotels, tour operators, spa centers, and others.

Jump2spain.com is authorized to modify these Terms & Conditions at any time and without prior notice; however, such changes will not affect bookings already received prior to the modification. We strongly recommend that customers read, save, and print a copy of these terms when confirming a booking.

2. Legal Capacity to Contract

The user declares they are of legal age (over 18 years old) and possess the legal capacity required to contract the services offered by Jump2spain.com, accepting to be bound by this agreement and fully understanding the conditions for the use of the website. For bookings made by minors, authorization from a parent or legal guardian is required. Jump2spain.com is not responsible for the accuracy of the information provided and cannot verify the user's age. All package holidays are organized by wholesale travel agencies ("Tour Operators"). Jump2spain.com does not provide the services directly.

3. Reading and Accepting Terms & Conditions

By booking, you expressly agree to the General Terms and the specific policies established by each service provider (accommodation, transport, vehicle hire, leisure, etc.). The customer accepts to be subject to the internal rules and protocols of each provider, especially regarding rules of conduct, right of admission, hygiene, safety, and good coexistence. In the event of a conflict between these General Terms and the Special Terms of a specific offer, the latter shall prevail.

4. Booking Process

4.1. Procedure: Bookings are not confirmed until payment is made in full. Jump2spain.com reserves the right to cancel bookings for non-payment or if there is evidence that the holder is a Spanish resident. For card payments, the financial intermediary generates a code allowing the bank, with the customer's consent, to collect amounts for the purpose of facilitating amendments, installments, or other payments.

• Instalments: Payment must be made within the specific terms and deadlines set for each booking. Failure to meet these deadlines entitles Jump2spain.com to cancel the booking, whereby the customer forfeits all paid amounts, which become the property of Jump2spain.com as cancellation costs.
• Bank Transfers: Confirmation may be suspended until funds are verified. The customer bears any costs resulting from cancellation due to incomplete payment.

4.2. Booking Confirmation: A confirmation email will be sent including essential contract details (services, price, and dates).

4.3. Confirmation Voucher: After payment, a voucher (receipt) is sent via email and must be presented at check-in. If not received, customers must contact Customer Service. Some accommodations may require a credit card as a guarantee for incidentals or damages.

• Invoicing: Customers may request an invoice from EXQUI, S.L.U. after returning from their holiday via the website contact section. The customer agrees to receive this invoice via email, though they may revoke this consent to receive a paper invoice by specifying so in the contact section.

4.4. Storing Details: The contract is stored in the company's data systems and is accessible to users registered on the website.

4.5. Contact: Communications are made via the email address provided during booking. If email contact is not possible, Jump2spain.com will attempt telephone contact. If unsuccessful, the customer agrees to be notified of incidents via email.

4.6. Group Bookings: Bookings for 20 or more people (joint or separate with identical dates/accommodation) require prior notification to Customer Service. Failure to inform the department entitles Jump2spain.com to cancel the bookings.

5. Accuracy of Data, Proof of Identity, and Privacy Policy

Customers must confirm all information provided is accurate. The customer authorizes Jump2spain.com to include personal data in an automated file for service provision.

• Booking Holder: Details must match the holder’s ID/Passport exactly. The booking is assigned to a single holder; Jump2spain.com is not liable for issues caused by omission or forgery of data.
• Child Ages: Ages must be accurate for the start date of the holiday, not the booking date.
• Identification: Customers and all party members must carry legal documents (ID, Passport, Family Record Book) as providers usually request proof of identity. Jump2spain.com is not liable for consequences resulting from failure to present documentation.
• Data Protection: In accordance with Law 29/2021 (Andorra), data is protected against loss or alteration. EXQUI, S.L.U. is the data controller. Customers may exercise rights of access, rectification, removal, limitation, or portability by emailing legal@exqui.net or writing to the registered office.

6. Communication and Transfer of Data to Third Parties

To guarantee correct service delivery, Jump2spain.com will share personal data with service providers (hotels, tour operators, insurers, etc.). The user expressly authorizes EXQUI, S.L.U. to communicate this data for the sole purpose of performance of the service. Furthermore, if financing is requested, you agree that EXQUI, S.L.U. may share data with the relevant financial entities. Users booking for third parties undertake to obtain those parties' consent for data transfer before communicating it to Jump2spain.com.

7. Cancellation and Amendment Policy

Cancellations and amendments are subject to administrative expenses (personnel, platform, etc.). These fees are communicated during booking and on the confirmation voucher.

7.1. Administration Fees:

• Up to €66: €10
• €67 to €200: 15% of total
• €201 to €600: €30
• Over €600: 5% of total

7.2. Amendment Fees: Requests incur a €10 fixed cost plus any provider-established rate variations. Once a booking is made, it cannot be changed except under these conditions and subject to availability. Significant modifications by the organizer allow the consumer to terminate without penalty or accept proposed variations (per Clause 9.b). Failure to pay amendment costs entitles Jump2spain.com to cancel the booking without refund. Non-refundable rates cannot be modified. Package holiday prices may be revised (up or down) with 20 days' notice based on transport costs, taxes, or exchange rates.

7.3. Cancellation Fees:

• Non-Packages: Customers must pay the Admin Fees (7.1) plus provider-charged costs.
• Free Cancellation: No charge if cancelled within the designated window.

7.4. Procedure: Amendments/cancellations must be made via the "Contact" section. For website cancellation, the Booking ID and PIN (from the confirmation email) are required in the "Manage My Booking" section. For telephone cancellations, the request must be finalized via an email sent by Jump2spain.com. Otherwise, the booking remains valid.

7.5. No-Show: If the customer fails to appear on the check-in date, 100% of the amount is charged. Delays must be notified to maintain the booking.

7.6. Early Departure: Leaving before the conclusion of the booking entails a 100% cost.

8. Refunds

Eligible refunds (after deductions) will be processed within a maximum of 14 days. Credits go to the original card used. For bank transfers, Jump2spain.com will request the account number via the booking email address.

9. Booking Amendment or Cancellation by Jump2spain.com

a) Accommodation Services
If it becomes impossible or exceptionally difficult to provide the contracted services (e.g., due to the non-opening/closure of an establishment or ski resort, or other material impossibilities), Jump2spain.com will endeavor to provide a suitable alternative. If no alternative is available, or if the customer rejects the proposed alternative, Jump2spain.com will refund the full amount paid for the unavailable service.
In cases of overbooking, Jump2spain.com reserves the right to provide accommodation of an equal or higher category. If no alternative is available or accepted, the booking will be cancelled and a full refund issued.

b) Health & Administrative Mandates (including COVID-19)
Information on our website is based on data provided by third-party suppliers. Service delivery is subject to the parameters established by competent health and administrative authorities. Consequently, providers may modify or withhold certain services (e.g., spa access, buffet styles) for reasons of safety or public order. Jump2spain.com does not guarantee refunds for specific service modifications mandated by law.
Note: The customer is solely responsible for verifying and complying with entry requirements (e.g., PCR tests, vaccination certificates). All costs and formalities associated with these requirements are the customer's responsibility.

10. Prices and Taxes

Prices are final per person/stay (including VAT) unless stated otherwise.

• Tourist Taxes: Local authorities in certain regions/countries may impose tourist taxes payable directly at the destination.
• Extras: Any service not explicitly detailed in the offer is excluded and must be paid directly to the provider.
• Pricing Errors: In the event of a manifest and obvious typographical or numerical error (where the price is disproportionately lower than market value), Jump2spain.com reserves the right to correct the error. We will contact the customer to explain the situation. If the error was obvious to a person of "average diligence," the booking may be cancelled or adjusted.
• Residency: As this website is intended for international users, offers are specifically valid for customers residing outside Spain.

11. Right to Transfer the Booking

A traveller may transfer their package travel contract to another person who meets all the conditions of the contract. Both the transferor and the transferee are jointly liable for the outstanding balance and any administrative fees or surcharges arising from the transfer. Jump2spain.com must be notified in writing at least 7 days prior to the start date.

12. Customer Responsibilities

a) On-Site Incident Reporting: To ensure a swift resolution, any complaints or breaches of contract must be reported in situ (at the destination) to the service provider and Jump2spain.com.

b) Documentation: All travellers (including minors) must carry valid passports, visas, and health certificates. Jump2spain.com is not liable for entry denials or costs resulting from invalid documentation.

c) Ski Passes: Once activated, ski passes must be used on consecutive days.

13. Liability of Jump2spain.com and Service Providers

a) Scope of Liability: Jump2spain.com acts as an intermediary. The contractual performance of the service is the sole responsibility of the final service provider (hotel, transport company, etc.).

b) Exclusions: We are not liable for independent services not included in the contract (e.g., independent transport, meals outside the plan, or missed connections between self-booked flights). Damages must be proven with supporting documentation and are limited by international conventions.

14. Identity Verification and Fraud Prevention

We reserve the right to request a valid ID or documentation to verify the identity of the booking party. Failure to provide this may result in booking cancellation. If signs of potential fraud are identified, we reserve the right to cancel the reservation and notify the customer via the provided contact details.

15. "Soon Available" Deals

Offers marked as "Soon Available" are subject to change regarding final price and dates. Characteristics are not finalized until the booking option is officially activated.

16. Use of the Website

This website is for personal, non-commercial use. Modification, reproduction, or resale of services purchased through this site is strictly prohibited. You may only book for yourself or persons for whom you are legally authorized to act.

17. Intellectual Property

All content (logos, text, photographs) is the property of EXQUI, S.L.U. or its partners. Any unauthorized reproduction, exhibition, or distribution is strictly prohibited and will be prosecuted.

18. Photographs

Images are provided for illustrative purposes to offer a visual representation of the services. We strive to ensure they match reality as closely as possible.

19. Accommodation and Board Basis

19.1. Quality: Ratings (stars) follow the local standards of the destination, which may differ from other countries. Standard rooms are provided unless otherwise stated. Facility use (pools, gyms) is subject to the provider's internal policies.

19.2. Board Types:

• All-Inclusive: Meals and snacks/drinks in defined slots.
• Full Board: Breakfast, lunch, and dinner (usually excludes drinks).
• Half Board: Breakfast and dinner (usually excludes drinks).
• Bed & Breakfast: Breakfast included.

19.3. Meals: No refunds are issued for meals not consumed by the traveler.

19.4. Capacity: Room capacity (Single, Double, etc.) is strictly enforced. Layouts (twin beds vs. double beds) and extra beds (sofa beds/bunks) are subject to availability and provider confirmation.

20. Complaints

All complaints must be submitted via the "Contact" section on www.jump2spain.com.

21. Use of Cookies

We use cookies to simplify navigation and record preferences. By using the site, you consent to cookie installation unless you have adjusted your browser settings to reject them. Detailed information is available in our "Cookie Policy" section.

22. Technical Malfunctions

While we strive for 24/7 availability, Jump2spain.com is not liable for website downtime caused by force majeure or technical incidents beyond our control.

23. Jurisdiction

This contract is governed by the laws of the Principality of Andorra. Any disputes shall be settled exclusively in the courts of Andorra. If any clause is found void, the remainder of the contract remains in effect.

24. Suggestions and Feedback

Feedback can be sent to recommendations@jump2spain.com. For urgent booking-related requests, please use the "Contact" section of the website for a faster response.