FAQS - Frequently Asked Questions

Jump2spain.com is a completely different type of online travel agency you've seen before! On our website, we don't want to overload you with tons and tons of destinations. What we're offering you are the best hotel deals to visit Spain. 

What's so special about Jump2spain.com? Our speciality is flash deals!

What are flash deals? This type of deals will be available on our website for a limited number of days. In that time, we guarantee that we're offering you the best price in the market! 

So, by offering you flash deals, you can book a hotel deal in Spain at a super low price, and you won't find a better deal anywhere else! Once the offer expires, you won't be able to book it, so if you see an offer you like, make sure you book it before it's too late!

On Jump2spain.com you won't find any offer, you'll find the best hotel deals in top holiday destinations in Spain. Ready to jump into our deals? Start planning your next holiday in Spain with us!

Jump2spain.com is possible thank you to our Spanish holiday brand "Buscounchollo.com" (which literally means in Spanish "looking for a bargain"), which we launched in 2010 and has become a leading online travel brand in Spain. We began offering flash deals in Spain and, due to its success, we now also offer international destinations!

The formula we use very simple: The best price for selected hotels during a limited number of days. This allows us to offer you the best price in the market! 

Due to the success of this formula, we've decided to launch an international version and have called it Jump2spain.com! 

Find out more about Jump2spain and our Company Group Viajesparati, SLU and learn why we're so good at doing what we do. 

At jump2spain.com, we believe that everyone, no matter their budget, deserves to enjoy a nice holiday, a relaxing getaway, or a romantic weekend with their partner.

That's why we offer holiday deals to suit everyone, even for the lowest of budgets!

Whatever your budget is, there sure is a holiday deal that fits your needs. Find out for yourself by visiting our website and check out our great holiday deals in Spain, or even better, subscribe to our newsletter and discover the most amazing holiday deals. We promise we'll only send you our best bargains! 

At Jump2Spain.com our speciality is offering proper holiday bargains in Spain for a limited number of days. What we are best at is finding absolute great hotel deals at the most popular Spanish holiday destinations. We are real bargain hunters!

Our main goal is to offer you the best hotel deals in Spain. That's why we can guarantee that you will find the best budget holidays. While the offer is available on jump2spain.com, it will be the best price in the market!

Our team at Jump2spain.com are experts in offering flash hotel deals. What are these? These are offers for selected hotels and will only be available for a limited number of days. By doing this, we can guarantee the best price in the market, so you won't find these deals at a better rate elsewhere! 

If you're wondering how we are able to offer hotel deals at the best price, that's because we've been running our different travel websites for over 20 years, so we've become a very well-known and established online holiday agency in Spain. 

For jump2spain.com we're using a formula that has helped us become very successful and that is to guarantee the best price for selected hotels in Spain. Hoteliers and suppliers commit to offering the best offer on our website for a limited number of days and, in return, we commit to fully book their accommodation. 

On jump2spain.com, all our deals will always show the price per person and, while that deal is available on our website, we guarantee it'll be the best price in the market! So, you don't need to look out for special events or discount codes. 

We're so sure that we're offering a fantastic hotel bargain that the price we're offering on the deal is unbeatable. We challenge you to try to find the exact same deal at a better price elsewhere. 

There are no gimmicks, and we don't think you need them either—just take a look at the prices of some of our amazing hotel deals, and you'll see that they are incredible deals!

A week's holiday for €99, holidays to the Canary Islands for €58, 2 nights in a 4-star hotel for €25 and much more are just a few examples of deals we offer on our website, making us the best website for budget holidays in Spain.

On our website, jump2spain.com, you will find the best deals in the market all year round, and prices are already really attractive, so you can book at a discounted price all year round. 

However, there is one week a year when we step it up a notch and lower the prices even further. So if you're a real bargain hunter, make sure to mark Black Friday in your calendar.

We celebrate Black Friday for a whole week, so for some of our deals, prices will be even lower, and your booking will be cheaper than ever. The deals that include this special discount will be tagged as "Black Friday Deals".

If you have any queries, feel free to contact us on social media, through our contact section, the customer service number @@telefono@@ 24 hours a day, 365 days a year. In case you already confirmed your booking, just call our customer service number and provide the booking ID.

On our website, Jump2spain.com, we want you to have the easiest and most pleasant experience possible. So, what you're going to find is a 100% user-friendly website, where you will only find the best holiday deals in Spain sorted in a way that is easy for you.

This will make your shopping process a lot easier, making it a very pleasant and hassle-free experience. So you will avoid an overly complicated and long booking process. You won't find any kind of advertising, either. And, what is very important is that, the availability is in real time, so you won't have to wait to hear back from our Customer Service confirming whether that hotel deal is actually available or not. As soon as you pay your booking, you'll receive instant booking confirmation as well, giving you the peace of mind you need. 

Watch our video showing you how simple and fast it is to book your hotel deal in Spain with Jump2spain.com! 

Our customer service is available 24 hours a day, 365 days a year, and will help you anytime you need it. How can you contact our team?

You can call any of our customer service contact numbers from Monday to Sunday, around the clock.

You can also send us your request through our contact section, and we will get back to you as soon as possible.

At Jump2Spain.com, we're always happy to help and assist you in anything you may need during the booking process and to guarantee you have an excellent time during your holiday in Spain.

You can also contact us via our social media accounts, our marketing team is also available 365 days a year and will also forward anything to our customer service if they need to.
 

• 1. To provide you with a selection of contact numbers from different countries, so you can choose which one suits you better. 
   
• 2. Our website is currently available in English, French and Portuguese, so we understand you may feel more comfortable contacting a local telephone number. 
   
• 3. Our office is located in Costa Dorada, Spain and our first language is Spanish, which is why we also provide you with a Spanish contact number. Our customer service is also fluent in English, French and Portuguese. 

We know how important it is to be available and accessible at all times, which is why we offer around-the-clock service. You can reach us on our contact numbers and via our contact section, any day of the year at any time! Our marketing team is also available, so if you happen to send us a message through our social media accounts, we'll make sure to forward your message to our Customer Service. 

• Through our contact section you can send us any questions you may have, either about any of our hotel deals, about your booking or if you need any assistance during the booking process. Our Customer Service team will get back to you as soon as possible.
• Through our official social media profiles (Instagram: @jump2spain_com and Facebook: @Jump2Spain). You can send us you enquiry and our Marketing and Communication team will offer their assistance or forward your message to Customer Service. 
   
• And, if you're in the area, you're always welcome to visit our offices! We love showing our customers around and answering any question face to face!
• If there's any other way you'd prefer to contact us, feel free to share your ideas and comments with us!

On Jump2Spain.com you will only find the best hotel deals. But there's a catch! Here is how and why we can offer you the best price:

• We only have a limited number of hotel deals for sale. You will only find incredible hotel deals for selected holiday destinations in Spain. So, unlike other deal searchers, what you will find are top hotel deals our holiday experts have found. These unbelievable holiday deals are only available for a limited number of days or until they sell out, and they usually sell out pretty quick! We suggest you keep checking our website, or you'll miss the chance to visit Spain at the cheapest price!

  A great way to stay tuned to our amazing deals is by subscribing to our newsletter! Head to our homepage and right under our search filters on the left, there's a box where you can enter your E-mail address. 

• Our hotel deals are usually available on our website for 7 to 9 days. On each offer, you can check when it will expire, so you can book it before it's too late. 

At the top of the website, you'll find the best hotel deals that have just come out on sale. These deals will be available for longer (you can check the time left under each deal), but don't wait too long, as a lot of them sell out super fast! Especially if you're looking for a bargain deal in Spain for Summer and other popular holidays like Christmas, February Half-Term and Easter. Our holiday experts also find really incredible hotel offers for bank holiday weekends!

As you scroll down the website, you will see other great deals with less time left to book. If you're looking for something very last-minute, there's also a section where we post deals that are going to expire in the next 24 to 72 hours. There's also a section where we also show you those deals that are about to run out and have between 72 and 24 hours left to book. 

Last but not least, at the bottom of our website, you will find a section called "Soon available to book" where we post deals that are about to go on sale. If you spot a deal you're looking forward to booking, click on "Let me know when it's available to book!", so we can notify you when it's ready to book. There's a twist! First you need to create an account with Jump2spain.com, which is super easy and fast and completely free!

That's an excellent question! The hotel deals in the "Soon available to book" section do not have an exact release date. What we can tell you is that they're usually available to book around 72 hours after appearing on this section. They are basically a small spoiler of what our team of holiday experts is working on to offer you the best price for that Spanish resort. 

In any case, the best you can do to find out when one of our deals will be on sale is to subscribe to our newsletter as well as click on "Let me know when it's available to book" button. This way, we'll notify you via E-mail, and you'll have direct access to that fantastic deal!

To find out more about the great hotel deals available on our homepage, simply click on the deal you're interested in to access all the relevant information. There you will find detailed information regarding the hotel deal, what's included and what's not (yes, what's not included is also indicated because we want to be absolutely transparent before confirming your booking) and, other important information that we recommend you read before you book your hotel deal.

Inside each deal, you will also find a photo gallery and other details about the accommodation such as its location, services, customer reviews and other useful information that will help you make your mind up.

One last thing, on the right-hand side of the page there's a countdown, so you know when this hotel offer is going to expire. Right under the countdown are all the different hotel package deals, so you can select the one that suits you best. 

Registering to Jump2Spain.com is very easy. You simply need to provide your name, E-mail address and a password to create your user account for free! You can also log in with your Google or Facebook account. 

If you browse through Jump2spain.com's hotel deals from your user account, you'll be able to have access to exclusive hotel deals, manage your bookings, download your confirmation voucher and even set deal alerts.

Your email address is required to sign in as a registered user on Jump2Spain.com, as it's where you'll receive our newsletters, hotel deal alerts and your booking confirmation voucher.  

The only details you need to provide are your E-mail address, Name or Alias and a password.  

It is very easy. To manage your user account, you must first be registered as a user on our website. If you don't know how to do it, click here..

Once registered on Jump2Spain.com, log in with your username and password, so you have access to the following sections: My bookings, My personal info, My cards, My Discounts, Recently viewed offers and My favourite offers. 

Yes! Jump2spain.com is easily accessible from any device! Our team of IT and design have created a website that is super user-friendly from a computer, tablet and mobile phone.

We're also working on creating an APP for both IOS and Android devices. 

Of course, you can! In fact, we encourage you to do so! Once you've returned from enjoying one of our hotel deals in Spain, we'll e-mail you with a short and fast survey you can fill out, so we can share your review on our platform. 

Our quality department loves receiving customer reviews on Jump2spain.com and hotel deals, as it allows them to make sure we're offering you the best service! We read each and every single review and share the good ones as well as the bad ones on our platform, so everyone has access to all the information before booking a hotel deal on Jump2spain.com. 

Of course, you can! You can read our customer reviews and holiday experience before booking with Jump2spain.com. This will help you get to know us better as well as our service. 

The reviews you will find on our website are always from real customers who have travelled with Jump2spain.com. Only brand-new hotel deals on Jump2spain.com won't include customer reviews. What we do in this situation is providing you with customer reviews from external portals. However, as soon as we receive reviews from our own customers, we make sure to share them straight away!

Absolutely! Before finalising the booking process, you will see all available extra services for your holidays, such as massages or leisure activities. Also, depending on the hotel location, you can even add tickets to local spas and other tourist sites to make your holiday truly unforgettable - and at bargain prices!

Each deal offers different features. The board basis depends on each deal. If you can't find the meal option of your choice within the deal, then it's not available.

If you wish to book a different board basis than the one advertised, you will have to speak directly to the accommodation to see if this option is available (which, if so, would be paid for directly at the accommodation itself). Once you have booked your deal, you will find the hotel's contact details on the confirmation voucher: Just call them and check with them directly.

On the other hand, we remind you that in each of our deals you will have the option of adding a travel cancellation and assistance insurance for your convenience.

Children: if you are travelling with children, we can inform the hotel that you request an extra bed or a cot in. This depends on the availability of these elements in each accommodation. To make this request, just contact us via our contact section with the details of your booking and the request for the extra beds or cots you need.

Babies: Do you need a cot for your baby? In that case, you will have to contact us. Cots are always paid for directly at the hotel. If you prefer so, you can also bring your own cot or share a bed with your baby. In these cases, we always suggest you let us know in advance through our contact section.

Very important: If you are travelling with babies or children, although in some deals they may travel for free, they must always be included in your booking as travellers. Discounts, if any, will be applied to the final price of the booking.

This depends on the accommodation of each hotel deal. Some accommodations have triple and/or quadruple rooms available, while others do not.

Once you have selected the number of nights, you should check the terms and conditions of each hotel deal to see which ones have this option. If the distribution of the rooms does not suit your needs, please contact us through our contact section and we will try to find the best solution for you. We recommend that you send us a written query, as we will not be able to give you an immediate response.

This option is only possible on request and is subject to the availability and characteristics of the hotel. As you can imagine, not all hotels have connecting rooms available.

If you wish, you can send us your request through our contact section and we will forward the request to the accommodation. Remember that rooms are always assigned by the accommodation, therefore, we cannot give you an answer right away, but as soon as we receive an answer, we will get back to you.

There are more and more accommodations that allow pets, although there are still many that do not have this service since their facilities are not prepared to accommodate pets properly.

You can filter the deals that allow pets in order to narrow down your search.

Remember that this decision depends on the accommodation and that you will have to check beforehand in the 'Accommodation' section of each of our holiday deals. There we will tell you if that specific accommodation allows pets or not. If so, you will be able to travel to that accommodation with your pet as long as it meets the conditions set by the accommodation!

Once you have confirmed your booking, don't forget to let the accommodation know that you will be travelling with your pet through our contact section, indicating that you do have a reservation, filling in the required fields and choosing the option 'Requests to the accommodation.

To find out whether the dates you want to book your hotel deal are available, just look at step 2 of your booking. If at that point you can see the dates you are interested in, this means that they are indeed available. The availability you see on Jump2Spain.com is in real-time: if you see that the date you want to book is displayed, it means that there is availability! 

Please note that if there is no date to book your holiday, it is either because the dates are sold out, or because those dates were not initially available for that deal.

For some deals, you can be notified when the deal becomes available again, just activate the "Notify me" button, and we'll let you know once the deal becomes available again. To access this benefit, you must be registered on the website and logged in. 

If you wish, you can also use our deal finder to see which holiday deals are available for the dates you are interested in. Give it a try, it's really handy!

Prices on Jump2Spain.com are always shown per person and stay for all deals.

This means that the price you will see on our homepage includes all the days of stay and extras detailed in the description of each holiday deal.

Jump2Spain.com will always try to show you the prices on the homepage in the most honest and reasonable way possible. Here are 2 examples:

Example 1: if there is a limited number of places for a certain date, but the price is the best of all available dates, we will NOT advertise that price as the main price of the deal, as rooms would be sold out quickly and at that point, you might feel cheated or, at the very least, frustrated.

Therefore, the price we show on the main page will always be the one for which we have both higher availability and also the best price. 

Example 2: If the cheapest price is for a date that is more than 4 weeks later than the release date for the deal, we will not display that price as the headline price of the deal either. The reason for not doing so is that we understand that there is still too much time left before the release date. You may also feel cheated or frustrated, so when we launch a deal with availability 4 weeks ahead we will try to make the price on the main page for the closest date, with both the highest availability and the lowest price.

Bear in mind that prices are set by the accommodations depending on the dates, so it is possible that in some periods it may be cheaper than the price shown on our main page and in others it may be higher.

Finally, remember that if you want to see the exact price for the dates of your choice, you can also use the deal finder on our homepage. This will give you the exact price per person for the days you want to travel. 

Our holiday suppliers send us great deals that include hotels 'to be confirmed', i.e. without specifying the name of the hotel in the holiday description. This may occur in the case of a secret hotel or in the case that several hotels are included in the deal. If the deal is for a tour holiday that includes different stops, there may also be several hotels available. 

3.13.1 Secret Hotel

This is when we offer a deal in which the holiday supplier has told us not to mention the name of the hotel, either because of hotel restrictions or for other reasons that are not in the supplier's interest. Some of them allow us to show photos, others do not, but in any case we will always show the category of the hotel and the destination. In any case, we will always inform you of the name of the hotel 7 days prior to your departure date.

3.13.2 A deal includes multiple hotels

In some cases, a holiday deal includes a stay in one of different hotels, and until about 7 days prior to your travel date, the name of the hotel cannot be confirmed for availability reasons,.

For our holiday suppliers, this is a great option, as it gives them greater flexibility in terms of availability, and for our customers, it means the opportunity to get a huge discount that would otherwise not be possible for that hotel.

3.13.2 A tour holiday

On destinations, which are subject to a travel route with different destinations, cities and activities within the same country or community, we may state that you will be staying in different hotels or sometimes we will only provide the category of the hotel. This is the case when our suppliers do not exactly know yet what availability there will be and because of flexibility, cannot assign the hotel until 7 days prior to departure, at which point you will have detailed information about the hotels you will be staying in during your tour.

This also allows us to have exclusive tours at a bargain price that otherwise would not be possible.

• Room Only: this offer includes your stay at the accommodation, without any meal plan.
• Bed and Breakfast: this offer includes bed and breakfast for the entire holiday.
• Half Board: this offer includes your stay at the accommodation and breakfast and dinner. If you wish to change dinner for lunch, you must let us know before travelling through our contact section, and if the accommodation allows it, we will let you know.
• Full Board: this offer includes your stay at the accommodation as well as breakfast, lunch, and dinner.
• All-Inclusive: the deal includes food and drinks during your stay at the accommodation. You can check its terms and conditions in the description of that hotel deal. 

The hotel deals we offer on Jump2Spain.com are the only ones on offer, and, don't forget, they're only available for a limited number of days! 

We offer a great selection of different types and holiday themes. We're talking about our Top Hotel Deals, Secret Hotel Deals and Exclusive Hotel Deals!

3.16.1 Top Hotel Deal

The TOP Hotel Deals are a selection of the best holiday deals available on our Jump2Spain.com. We encourage you to subscribe to our newsletter, so you can have access to these type of deals and book one of them before it's too late!

3.16.2 Secret Hotel Deals

This deal is only available to users who are registered to the Jump2Spain.com newsletter. Our newsletter is so popular that we are able to negotiate incredible secret deals with suppliers, available only to those who are subscribed to our newsletter. We also post on social media when there is a secret deal, but in order to access this secret deal, you must be a subscriber to our newsletter.

3.16.3 Exclusive Hotel Deals

We love to reward our customers, which is why everyone who has booked a holiday deal on Jump2Spain.com in the past 365 days will be eligible for exclusive deals.

How to find these exclusive deals? Very easy. If you are already a registered user on Jump2Spain.com, simply login to your user account and, as long as you booked one of our deals within the past year, you will be able to access our exclusive deals. 

If you don't have an account but have completed a booking on our web, there also is a way to access our exclusive deals. All you need to do is to create a new account on Jump2Spain.com using the same email address you used to make your first booking. It is essential to use the same email address so that the system recognises you and lets you access our exclusive deals.

At Jump2Spain.com, if you ask us to, we can automatically notify you by e-mail when a deal from the 'Soon Available to Book' section goes on sale. Bear in mind that you must be registered on our website to use this service. Once registered, log into your personal area, and you will see the option "Let me know when a deal goes on sale" from the "Soon Available to Book" section. If you click on this option, we will notify you by email when this deal is available for booking.

We're sorry, but that is not an option. You see, if you were to pay for your booking directly at the hotel, the price would be much higher than the price we offer you at Jump2Spain.com.

The deals that you'll find on our website are exclusive deals at a genuine bargain price, which can only be booked on Jump2Spain.com, as we have negotiated them, especially for you. This way, you will be able to enjoy your holidays at the best price on the internet. Isn't that great? 

A secret hotel deal is the result of our highly effective newsletter. This mysterious offer can only be accessed by subscribers to our email newsletter. So if you want to receive the very best offers, make sure to sign up for our newsletter.

We also inform about secret deals on our social media, meaning that whenever a secret deal goes live, we will post it on our social media, but remember that you will still need to be registered to our newsletter to access the deal.

Actually, you don't. You can book a hotel deal on Jump2Spain.com without registering. We do however recommend you register, as this allows you to easily access your bookings, make enquiries about your holiday deals and enjoy exclusive benefits!

One of those benefits is the fact that you will have access to exclusive deals, provided that you have made a booking within the past year. 

The price of each hotel deal on Jump2Spain.com includes accommodation and different types of holiday extras, such as board basis, leisure activities and, in some cases, exclusive benefits available only to Jump2Spain.com users. Usually, our deals do not include transportation, unless it is specifically stated in the 'This deal includes' section. As each holiday deal is different, we suggest that you check all the relevant information.

Remember that prices displayed are always per person and for the entire stay. For example, if the deal includes 3 nights on an all-inclusive board basis, the listed price will always be for the 3 nights with the stated board basis and per person.

Yes, the prices shown are always the final price per person for the entire stay and VAT is already included!

Once you have confirmed your booking on Jump2Spain.com we will not charge you any additional fees, commissions or extra charges. The prices shown are the final price you will pay for your booking. Remember to check if special discounts for the 3rd and 4th person (in the same room) or discounts for children apply! 

• PAYMENT BY CARD: you can complete your payment by credit or debit card at the end of the booking process. Please note that 2-factor authentication may require you to verify the payment with your bank.
   
• PAY OVER THE PHONE: You can pay over the phone with your credit or debit card at the time of booking. Our customer service will be happy to help you out, just call our phone number from Monday to Sunday, 24 hours a day, 365 days a year and remember to have your card at hand!

The booking ID is a number we use to identify your booking.

Where can you find it? Easy: once you have made your booking, we will e-mail you with all the details. You will find the booking ID number right at the top of this e-mail.

Jump2Spain.com complies with all the security features of an online travel agency to ensure that your data is completely protected, and your booking is made with the utmost security and trustworthiness.

We use a secure payment gateway, so your credit card details are 100% safeguarded, and we cannot access them under any circumstances. You can complete your booking using any of the major credit card, other than American Express.

All bookings made by credit card will be paid for immediately and a confirmation of payment will be sent to the provided e-mail address. At that moment, your booking will be considered paid.

In the case of a partial payment, the amount displayed will be charged immediately, and the outstanding balance must be paid before departure (a specific deadline will be indicated at the time of booking). If the amount is not paid in full within this period, the booking will be cancelled.

Yes. In some situations, especially when booking well in advance, it may be possible to pay in instalments. You can pay just a minimum amount at the time of booking and pay the outstanding balance in amounts of your choice, up to a few days before departure.

Please make sure that the outstanding balance is paid before this deadline, or your booking may be cancelled.

If your deal includes other types of extras such as transportation (flight, bus, train, etc.), you will be required to pay the full amount to confirm the booking. 

Once you have paid for your booking in full, we will send you the confirmation voucher, which you will have to show at your accommodation to make use of the services booked on Jump2Spain.com.

You will receive an E-mail with your confirmation voucher. Please note that if your hotel deal includes any additional activities, you will need to print the document once for each of the services included (accommodation, boat trips, thermal centres, etc.).

It is very important not to get confused when printing it, as this is the only email that confirms which services you have contracted with Jump2Spain.com and gives you the right to use them.

If you have any further questions, you can contact us through our contact section. Our Customer Service is available 24/7, 365 days a year. 

You will receive an e-mail with the subject "Booking Confirmation". If your hotel deal includes extras that require confirmation with our holiday supplier such as tickets to a theme park, water park, or any other activity, our Customer Service will make sure to send you all your holiday vouchers via E-mail. 

If you register on Jump2spain.com, you'll have direct access to your bookings panel and be able to easily download your confirmation voucher. 

Once we have received the payment for your booking, you will receive your confirmation voucher via E-mail. 

If you've decided to pay your booking in installments, you'll receive your holiday voucher as soon as you have completed the payment.

You can request to amend your hotel deal through our contact section. For security reasons, you will have to contact us using the same E-mail address that appears on your booking.

It is not possible to make changes to your booking over the telephone, you will have to request any changes to your booking in writing.

If you haven't paid for your booking, you won't have to pay a fee to change your booking.

On the other hand, if you have already paid for your booking, our Customer Service may apply an admin fee. Please check our Terms & Conditions regarding booking amendments. 

You can request the cancellation of your booking through our contact section. For security reasons you will be asked to enter the same E-mail address that appears on your booking. 

Please note that it is not possible to cancel a booking over the phone, as we will always need to receive the request in writing.

During the booking process you can check the cancellation policy of the hotel you are going to book. You will see that in most of our hotel deals, the cancellation policy is super flexible and you can cancel your booking free of charge up to a few days before your holiday. 

You can check more info regarding our cancellation policy in our Terms & Conditions. 

To check in to the hotel / apartment you've booked on Jump2spain.com, you will need to hand in a copy of your confirmation voucher and show your ID / Passport. 

Some hotel offers don't require printing a copy of you voucher, so you will only have to download a copy onto your phone / tablet. 

You will find all the relevant information regarding the hotel on your confirmation voucher.

The confirmation voucher will be included in your booking confirmation email. You can print it by clicking on the 'Print Voucher' button in that very same email. Please note that in the case of holiday deals that includes transportation, we will send you a second e-mail with your holiday vouchers. 

Most of the time, our deals already include the option to choose a different board basis, so don't forget to check whether it is possible to book it on Jump2Spain.com. It will be cheaper than if you book it directly at the accommodation.

Should you not find this option on our website, once you get to the accommodation you can change the board basis for a more complete regime.  However, bear in mind that not all hotels offer lunch or dinner. Therefore, we recommend that you check with the accommodation before arrival and make sure the desired board basis is available.