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7.3
1355 reviews
Staff
Very good
Rooms
Good
Price Quality Ratio
Good
7.3
1355 reviews
Staff
Very good
Rooms
Good
Price Quality Ratio
Good
Hotel Facilities
Good
Cleanliness
Good
Food
Average
Highlighted ​Facilities and services
Wifi and Internet
Children and animation
Pets
See all services and facilities
Check-in and check-out times
Check in
From 14:00
Check out
Before 10:00
Alegria Fenix Family Paseo Central, 44, Urbanización Playa Serena
Hotel location
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Accommodation features
Near the beach
Internal parking
Pet-Friendly
Pool

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Alegria Fenix Family
Customer photos
Customer photos

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Facilities and services

Main Areas

24 h reception
Heating
Air-conditioning in the main facilities
Lift
Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)

Restaurant

Restaurant
Bar
Vending machine
Breakfast (Buffet)
Lunch (Buffet)
Dinner (Buffet)
Gluten-free food on request

Wifi and Internet

Wi-Fi
Free Wi-Fi in common areas

Main Hotel Services

Meeting Room Paid
Laundry Service Paid
Car Hire
Currency exchange
Free Luggage Room
Safe at the reception Paid
Door man

Facilities

Garden
Balcony
Tennis Court Paid
Ping Pong
Pool table Paid
Lounge with TV
Solarium
Darts Paid

Children and animation

Children's Club
Live entertainment

Pets

Pet-Friendly on request (check fee)

Swimming pools

Outdoor Pool (summer)

Baby cribs

Free Baby Cot (on request)

Check-in/out and other info
Breakfast: from 08:00h to 10:30h.
Lunch Schedule: from 13:00h to 15:30hh.
Dinner Schedule: from 20:00h to 22:30h.
Safe: 4€/night. With a deposit of 15€ in cash for the key. When you return the key, the deposit will be refunded.
Outdoor pool hours: from 10:30h to 19:30h.
Opening of swimming pools: in the summer season (approximately from 20/06 to 15/09) the outdoor swimming pool is open.
About the pool Water Slides: minimum height: 90cm; maximum height: 150cm.
Pool towels: 20/towel deposit per towel.

Parking

Parking 1
The accommodation has a car park with extra charge
  • 15€ / Per night
Check directly with the accommodation if they offer the possibility of booking the car park space in advance.
Parking 2
There's a car park close to the accommodation available with extra charge
  • 15€ / Per night

Pet Policy

This accommodation allows pets with the following conditions:
  • Maximum weight: 8 kg/pet
  • Price: 10 €/night and pet
  • A maximum of one pet per room is allowed.
  • Pets are not allowed in the main areas of the hotel.
Important Information: Once you've completed your booking, please send us a message via the contact section to inform us that you will be travelling with your pet. This allows us to notify the accommodation in advance, ensuring everything is prepared for your arrival.

About the accommodation

The hotel Alegria Fenix Family 4* has a new management. This hotel is perfect for a stay to relax and enjoy the beach, as it is very close.

The accommodation has 24h reception, bar, restaurant, air conditioning and heating, Wifi, indoor and outdoor car park and, in addition, pets are allowed!

All rooms have TV, telephone, air conditioning, heating, Wifi connection, safe (for a fee), minibar, balcony and a fully-equipped bathroom with shower or bathtub, hairdryer and amenities.

This hotel is very well located so you can enjoy all the services you can imagine.

Book now at the Alegria Fenix Family 4* hotel!

Some of the services listed may require a fee. You can check the rates directly at the accommodation. All information in this listing is subject to change by the accommodation. If you have any questions, please contact us.

What our customers are saying about the accommodation

7.3
Good
Based on 1355 reviews

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Select a topic to see specific reviews
Food(394)
Staff(373)
Cleanliness(291)
Rooms(256)
Facilities(150)
Location(133)
Buffet(130)
Maintenance(92)
Air conditioning(84)
Management(70)
Pool(66)
Breakfast(61)
Children(43)
Activities(39)
Entertainment(34)
Bar(32)
Bed(32)
Hammocks(29)
Elevator(27)
Reception(27)
Real reviews
All reviews have been carefully checked and verified.
Real reviews
All reviews have been carefully checked and verified.
1 Antonio Travelled with couple July 2026 Nothing, poor service, poor cleanliness, a pool with more chlorine than water, food of very low industrial quality, the room isn’t even worth half a star — a scam. Don’t waste your money; this is the worst hotel I have ever stayed in.
Nada, poca atención, poca limpieza, piscina con más cloro que agua, comida de muy poca categoría industrial,habitación no es ni de media estrella un timo, gastar el dinero y venir a este hotel el peor de todos lo que he estado.
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Basic
6.3 Maria Del Pilar Travelled with family July 2026 The quadruple rooms are quite spacious
Las habitaciones para cuatro son bastante amplias
The beds are very hard and the food has little variety, with mediocre quality and small portions
Las camas son muy duras y la comida poca variedad, calidad regular y escasa
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Average
7.7 Mariluz Travelled with couple July 2026 The room was very spacious with a comfortable bed. Close to the beach.
La habitación muy amplia y buena cama. Cerca de la playa
The buffet could be a little more varied.
El buffet podría ser algo más variado.
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Good
4.4 José Ramon Travelled with family July 2026 Acceptable location
Ubicación aceptable
Hotel rough around the edges... Food quite poor... car park is a nightmare... the pool feels too small for serving so many guests from two hotels... I wouldn't return.
Hotel áspero ... Comida bastante mala...aparcar es una odisea...la piscina se queda pequeña al dar servicio a tanta gente de dos hoteles...yo no volveria
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Basic
7.4 Beatriz Travelled with family July 2026 Spacious room for a family of four. Friendly staff
Habitación amplia para una familia de 4 personas. Personal amable
The pool is very small for so many people, with few sunbeds and little shade. The food is very basic.
La piscina muy pequeña para tanta gente, pocas hamacas y poca sombra. La comida muy batallera
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Good
7.4 María Cristina Travelled with family July 2026 Room cleaning, very good air conditioning both in the rooms and throughout the hotel, and a superb swimming pool.
Limpieza de las habitaciones, climatización muy buena tanto en la habitaciones como en el resto del hotel y una piscina estupenda.
Shower tray in the bathrooms and more variety at the buffet.
Plato de ducha en los baños y más variedad en el buffet.
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Good
6 Griselda Travelled with family July 2026 The entertainment was good; I think it’s the best part of the hotel.
La animación estuvo bien yo creo que es lo mejor del hotel
There is a lot to improve in this hotel, as there were parts that were very old and dirty. The pool loungers were sinking, the buffet had very little variety, but what there was was good. As for the desserts, it was mostly the same. The staff, that is, were very friendly. All in all, I think that for a four-star hotel it leaves a lot to be desired.
Hay mucho que mejorar en este hotel ya que había partes del hotel muy viejas y sucias,las hamacas de la piscina se hundían,la comida del buffet muy poca variedad pero lo que había estaba buena de los postres siempre lo mismo,el personal eso si muy amable,en fin yo creo que para ser un hotel de 4 estrellas deja mucho que desear
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Average
6.9 Maria Jose Travelled solo July 2026 I really liked the entertainers, and the cleaning staff and reception team.
Los animadores me han gustado mucho. Y el personal de limpieza y la gente de la recepción.
I would improve the food. Also, they wouldn’t let me take a glass bottle of water out of the dining room.
Mejoraría la comida. El qué no me dejarán sacar una botella de agua del comedor, por ser de cristal
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Good
8.3 Jose Tomas Travelled with family July 2026 The huge rooms for 4 adults, 2 single beds (90 cm) and one double bed, with a balcony.
Las habitaciones enormes para 4 adultos 2 camas de 90 y una de matrimonio habitaciones con balcón
The only downside is that the breakfast does not have products for diabetics.
Lo único malo no tienen en el desayuno productos para diabeticos
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Very good
5.7 Mario Travelled with family July 2026 The children's pool was very neglected, the quality of the food was just okay and the hotel in general needs refurbishment. The worst thing was finding the windshield of my car, parked in the hotel’s private car park, cracked in two places; when I asked the hotel to take responsibility they washed their hands of it, hiding behind a disclaimer sign at the car park entrance. Apart from that, everything was fine.
La piscina infantil estaba muy descuidada, la comida de calidad justita y el hotel en general necesita una reforma, lo peor el final al encontrar la luna parabrisas de mi coche aparcado toda la entancia en el parking privado del hotel fracturada por dos lugares y al pedir responsabilidades el hotel se lavo las manos escudandose en un cartel a la entrada de su parking de descargo de responsabilidad... por lo demas todo correcto.
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Average
8.3 Angela Travelled with family July 2026 We went for 5 days at the beginning of July. There were four of us: two adults and two girls. The room was spacious, the mattresses comfortable, and there were two pillows for each person—great. The bathroom was fine, the cleaning was fine. The food and dinner were fine, there was always meat, fish, and chicken to choose from, in addition to some fish and meat cooked live on the grill, as well as a first course with several options to choose from. Breakfasts were the same, with live stations for pancakes and fried eggs, plus other things... overall, quite good. Big pool, quite a few sun loungers, a water slide for children. The distance to the beach was a short walk with children, about 15 minutes. Overall, quite good.
Fuimos 5 dias a primeros de julio éramos cuatro,dos adultos y dos niñas la habitación amplia los corchones comodos ,almohadas dos para cada uno genial,baño bien,limpieza bien, La comida y cena bien ,siempre había carne, pescado y pollo para elegir,además de algo de pescado y carne en vivo a la plancha, además de 1° varías cosas para eleguir , los desayunos igual en vivo tortitas y huevos fritos además otras cosas...en general bastante bien👍 Piscina grande , bastantes tumbonas, tobogan para niños , La distancia a la playa un paseito con niños unos 15m En general bastante bien
I have no complaints. If it were closer to the beach, it would be the osti.....
No tengo ninguna queja, Si estuviera más cerca de la playa sería la osti.....
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Very good
8 David Travelled with family June 2026 I have liked the facilities and the entertainment for both adults and children, and the distance to the beach. Varied buffet and tasty food (avoid peak crowd times).
Me han gustado las instalaciones y la animación tanto de adultos como infantil y la distancia a la playa. Buffet variado y comida rica (evita horas de más afluencia).
I think the reception staff should be a bit friendlier... I don’t know, a smile every now and then makes a good first impression.
El personal de recepción pienso que debería ser algo más simpática...no se,una sonrisa de vez en cuando da una buena primera impresión agradable.
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Very good
8 Ana Travelled with family June 2026 The location is very good and the pool area as well. The staff are incredibly friendly.
La ubicación está muy bien y la zona de la piscina también. El personal súper amable.
The very limited variety at breakfast. I’ve had the same things for four days. The rooms need a renovation. The floor in our room had several dents and the white walls were marked. The portable cot they provided was dirty and full of holes.
La poquísima variedad en el desayuno. He desayunado durante cuatro días las mismas cosas. Las habitaciones necesitan una renovación. El suelo de nuestra habitación tenía varios golpes y las paredes blancas estaban con restregones. La cuna portátil que nos pusieron estaba sucia y con agujeros.
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Very good
4.7 Jorge Travelled with couple June 2026 Possibly the bed, which isn’t bad.
Posiblemente la cama,que no está mal.
The cleanliness could be improved, and the food is the worst of the worst.
La limpieza es mejorable,la comida es lo peor de lo peor.
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Basic
9.1 Angie Ximena Travelled with family June 2026 The room wasvery spacious, the staff very professional, the food was good and although drinks were not included there were many other options to drink, which is a plus compared with other places.
La habitación muy amplia el personal muy profesional la comida estba bien y aunque no tenia bebidas incluidas tenías muchas otras opciones para beber y eso les da un punto a favor a diferencia de otros lugares
Improve the entrance to the pool; it Water Slides a lot. I had an accident entering the pool and I was badly hurt, and neither the lifeguards nor the hotel were prepared for what happened. Apart from that, the rest of the experience was fine, and I won’t miss that part even though I went through a bad time.
A mejorar a la entrada de la piscina resbala mucho tuve un accidente entrando a la piscina y me hice mucho daño y el equipo de salvamento ni el hotel estaban preparados para lo sucedido por todo lo demás la experiencia estuvo bien y no le quitaré eso aunque la pase mal
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Excellent
10 Noelia Travelled with family June 2026 Very spacious room, very friendly staff, good entertainment, full buffet and good location.
Habitación muy amplia, personal muy amable, buena animación, buffet completo y buena ubicación.
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Excellent
8.3 Olga María Travelled with family June 2026 There is a smell of rotten fish that rises from the stairs used by the hotel staff and spreads along the corridor of the rooms.
Hay olor a pescado podrido que sube por la escalera que utiliza el personal del hotel y se distribuye por el pasillo de las habitaciones.
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Very good
5.3 Julia Travelled with family June 2026 The swimming pool
La piscina
You eat lunch and dinner the same, and every day is the same.
La comida comes y cenas lo mismo y todos los días es igual
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Average
8 Gmtha Travelled with family June 2026 All the staff were very attentive, the pool for the kids was very good and the food of very good quality but still little variety, and the room was fabulous.
La atención de todo el personal muy buena , la piscina para los peques muy bien y la comida muy buena calidad pero aún poca variedad yla habitación fabulosa.
I would improve it if the room access wasn’t so late, as they gave us the room around 14:30, and when you’re travelling with children it’s the worst—huge queues to have your details taken, and on the other hand the sun loungers at the pool are extremely uncomfortable.
Mejoraría que la entrada a la habitación no fuese tan tarde ya que nos dieron la habitación cerca las 14y30 y cuando vas con críos es lo peor ,unas colas tremendas para que t tomen los datos y por otra parte las tumbonas de la piscina super incomodas.
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Very good
6.9 Estrella Travelled with family June 2026 The location and the cleaning staff are very good. The pools are fine.
La ubicación, el personal de limpieza muy bueno. Las piscinas están bien.
The food is poorly varied, of low quality and some products are in bad condition. Not suitable for people with food intolerances. The hotel maintenance is terrible.
La comida poco variada, de mala calidad y algún producto en mal estado. No recomendado para persona con intolerancia alimentaria. El mantenimiento del hotel pésimo.
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Good
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Frequently asked questions about Alegria Fenix Family

Does the Alegria Fenix Family have wifi connection?

  • The Alegria Fenix Family offers free Wi-Fi in public areas.
  • The Alegria Fenix Family has Wi-Fi.

Can I stay with a pet at Alegria Fenix Family?

Pets are allowed at Alegria Fenix Family (on request and direct payment at the hotel). Check the conditions.

Is there children's cots available at Alegria Fenix Family?

The Alegria Fenix Family has free cots available at the hotel (please request before your trip).

Does the Alegria Fenix Family have a swimming pool?

Yes, Alegria Fenix Family has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.
  • Outdoor swimming pool (summer season)

Does the Alegria Fenix Family have a 24h reception?

Yes, Alegria Fenix Family has a 24-hour reception.

Is there heating in Alegria Fenix Family?

Yes, Alegria Fenix Family has heating in the common areas.

Is there air conditioning in the common areas at Alegria Fenix Family?

Yes, Alegria Fenix Family has air conditioning in the common areas.

Is there a restaurant at Alegria Fenix Family?

Yes, Alegria Fenix Family has a restaurant.

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