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7.4
Very good
See 1554 reviews
Staff
Fabulous
Rooms
Very good
Price Quality Ratio
Very good
7.4
Very good
See 1554 reviews
Staff
Fabulous
Rooms
Very good
Price Quality Ratio
Very good
Cleanliness
Very good
Hotel Facilities
Very good
Food
Pleasant
​Facilities and services
Wifi and Internet
Children and animation
Pets
See all services and facilities
Check-in and check-out times
Check-in
from 14:00
Check-out
before 10:00
Alegria Fenix Family Paseo Central, 44, Urbanización Playa Serena
Hotel location
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Accommodation features
Internal parking
Pet-Friendly
Pool

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Alegria Fenix Family
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Facilities and services

Main Areas

Reception
Heating in the main facilities
Air-conditioning in the main facilities
Lift
Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)

Restaurant

Restaurant
Bar
Vending machine
Breakfast (Buffet)
Lunch (Buffet)
Dinner (Buffet)
Gluten-free food on request

Wifi and Internet

Wi-Fi
Free Wi-Fi in common areas

Main Hotel Services

Meeting Room Extra charge
Laundry Service Extra charge
Car Hire
Currency exchange
Free Luggage Room
Safe at the reception Extra charge
Door man

Facilities

Garden
Balcony
Tennis Court Extra charge
Ping Pong
Pool table Extra charge
Lounge with TV
Solarium
Darts Extra charge

Children and animation

Children's Club
Live entertainment

Pets

Pet-Friendly on request (check fee)

Swimming pools

Outdoor Pool (summer)

Baby cribs

Free Baby Cot (on request)

Room services

These services are general and may vary according to the type of room.

General room services

TV
Telephone
Balcony
Heating
Air Conditioning
Safe to be paid at reception
Desk

Bathroom

Bathtub
Toilet
Amenities
Hairdryer

Check-in/out and other info
Breakfast: from 08:00h to 10:30h.
Lunch Schedule: from 13:00h to 15:30hh.
Dinner Schedule: from 20:00h to 22:30h.
Safe: 4€/night. With a deposit of 15€ in cash for the key. When you return the key, the deposit will be refunded.
Outdoor pool hours: from 10:30h to 19:30h.
Opening of swimming pools: in the summer season (approximately from 20/06 to 15/09) the outdoor swimming pool is open.
About the pool Water Slides: minimum height: 90cm; maximum height: 150cm.
Pool towels: 20/towel deposit per towel.

Parking

Parking 1
The accommodation has a car park with extra charge
  • 15€ / Per night
Check directly with the accommodation if they offer the possibility of booking the car park space in advance.
Parking 2
There's a car park close to the accommodation available with extra charge
  • 15€ / Per night

Pet Policy

This accommodation allows pets with the following conditions:
  • Maximum weight: 8 kg/pet
  • Price: 10 €/night and pet
  • A maximum of one pet per room is allowed.
  • Pets are not allowed in the main areas of the hotel.
Important Information: Once you've completed your booking, please send us a message via the contact section to inform us that you will be travelling with your pet. This allows us to notify the accommodation in advance, ensuring everything is prepared for your arrival.

About the accommodation

The hotel Alegria Fenix Family 4* has a new management. This hotel is perfect for a stay to relax and enjoy the beach, as it is very close.

The accommodation has 24h reception, bar, restaurant, air conditioning and heating, Wifi, indoor and outdoor car park and, in addition, pets are allowed!

All rooms have TV, telephone, air conditioning, heating, Wifi connection, safe (for a fee), minibar, balcony and a fully-equipped bathroom with shower or bathtub, hairdryer and amenities.

This hotel is very well located so you can enjoy all the services you can imagine.

Book now at the Alegria Fenix Family 4* hotel!

Some of the services listed may require a fee. You can check the rates directly at the accommodation. All information in this listing is subject to change by the accommodation. If you have any questions, please contact us.

What our customers are saying about the accommodation

7.4
Very good
Based on 1554 reviews

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Food437 72%
Staff395 72%
Cleanliness317 69%
Rooms296 63%
Facilities159 64%
Location150 90%
Buffet143 65%
Maintenance101 100%
Air conditioning82 78%
Pool72 75%
Breakfast70 77%
Management68 96%
Activities52 69%
Children49 69%
Entertainment47 81%
Bed39 59%
Bar36 81%
Hammocks36 81%
Beach33 88%
Elevator30 97%
Real reviews
All reviews have been carefully checked and verified.
Real reviews
All reviews have been carefully checked and verified.
7.4 Mateo Travelled with couple August 2026 The room was spacious and the bed was super comfortable.
La habitación espaciosa y la cama super cómoda
The food really needs to improve.
Pues la comida tendría que mejorar
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Very good
6.1 Verónica Travelled with family August 2026 These have been the worst holidays in every way, and on top of that you kept the money for a child who didn't come, which I don't think is fair.
Pues an sido las peores vacaciones,en todos los sentidos además de que os habéis quedado con el dinero de una niña que no vino y no lo veo justo
Cleanliness, please. My daughter caught an infection at the hotel.
Limpieza por favor , que a cogido mi hija una infección en hotel
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Pleasant
4 Ivan Travelled with family August 2026 Nothing, although if I have to highlight something, it would be the staff, because they do what they can.
Nada, por destacar algo el personal porque los pobres hacen lo que pueden.
Everything was bad: the location is in an unsafe area, the rooms are old, there is a lot of noise with no control, and there’s no security in case you have a problem—or at least we didn’t see anyone. The pool is small and very dirty, with people blasting loud flamenco music on their speakers, others playing different music, and nobody says anything to them. We left the night before we were supposed to, which says it all. We wouldn’t go back even if it was free.
Todo, ubicación en una zona poco segura, habitaciones viejas, muchísimo ruido y sin control alguno, nada de seguridad por si tienes algún problema o al menos nosotros no vimos a nadie. Piscina pequeña y con mucha suciedad, allí la gente poniendo su altavoz a todo volumen con música de flamenco y otros con otro tipo de música y nadie les decía nada. Nos fuimos la noche de antes que nos correspondía, con eso se resume todo. No volveríamos a ir ni regalado.
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Disappointing
9.1 Alejandro Travelled with family August 2026 I travelled with my family and we were very happy with the hotel. The entertainment was excellent, the facilities were very good and, in general, the hotel services were also very good. The pool was beautiful. Overall, everything was very good in terms of value for money.
Vieja en familia, muy contentos con el hotel. La animación excelente, instalaciones muy bien y los servicios en general del hotel muy buenos. La piscina muy bonita. En general todo muy bien en sentido calidad/precio.
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Superb
8.6 Cris Travelled with family August 2026 To be honest, I was a bit hesitant about what I might find after reading so many negative comments. But it was nothing like that... our experience was really, really good and pleasant in almost every aspect. The rooms were large and comfortable, we had a view of the pool and my daughter was delighted. The food had a lot of variety and there was no repetition in the three days we stayed. Good quality food! The pool was amazing, really big and we could always get sun loungers without any problem. I give a 10 to the slide pool, as my daughter absolutely loved it and even made some friends there, which made her experience even better. The pool entertainment was great, especially the aquagym with Roxie and her "nocilla" - that day was just a real laugh and so much fun. There is a seafront promenade just a 10-minute walk away and it's really beautiful at night. For us, the value for money was excellent and we left feeling a bit sad, already thinking about coming back next year☺️
La verdad que iba un poco reticente a lo que me podría encontrar leyendo tantos comentarios negativos. Pero nada que ver… nuestra experiencia a sido muy muy buena, y grata en casi todos los servicios. Habitaciones grandes y cómodas, nos tocó vistas a la piscina y mi hija estaba encantada. La comida había mucha variedad y nada de repetición los 3 días que hemos estado alojados. Calidad buena de comida! La piscina un espectáculo, muy grande y podíamos coger hamacas sin problemas. Le doy un 10 a la piscina de tobogán, ya que mi hija la ha disfrutado como la que más y encima haciéndose amiguitas allí que hizo de su experiencia fuera aún mejor. La animación de la piscina fue muy buena sobretodo el aquagym de Roxie y su “nocilla”, hizo de ese día un auténtico cachondeo y unas buenas risas. Hay un paseo marítimo a tan solo 10 min andando y es muy bonito de noche. Para nosotros calidad/precio ha sido muy bueno y nos hemos ido con penita de dejarlo y ya pensando en volver el siguiente año☺️
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Fabulous
7 Rocio Travelled with  friends August 2026 The best thing about the hotel was the pool with the slide for the kids, except for the last few days when it was dirty and the lifeguards didn’t clean it.
Lo mejor del hotel la piscina con el tobogán para los niños, a excepción de los últimos días que estaba sucia y los socorristas no limpiaban.
Very little variety in the food. At the bar, they served us without warning us they were about to close, and before bringing our cocktails they told us we had to leave and drink them in our rooms. Not enough lifts for so many people, it was overwhelming at peak times.
Poca variedad en la comida. El servicio de bar, que nos atendieron sin avisar de que iban a cerrar y antes de ponernos los cócteles nos dijeron que nos teníamos que ir, que nos lo bebieramos en las habitaciones. Poco ascensor para tanta gente, en hora punta era agobiante.
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Very good
10 Deissy Johana Travelled with family August 2026 Great. I recommend it for its value for money.
Genial. Lo recomiendo calidad precio
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Superb
7.9 Cris Travelled with couple August 2026 The hotel is fine
El hotel está bien
The hotel is fine, but the food is average.
El hotel está bien , pero la comida regular
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Very good
7.7 Irene August 2026 The hotel is quite good. It's true that it's not new, but it's also not as old as I've read elsewhere. As for the lifts, there are only three, but we didn't have any issues with them. Regarding the food, it's a buffet like any other — you find the typical dishes you'd expect in hotels of this type. In my opinion, people want to pay little and get a lot. The cleaning staff were very good, and the rooms were clean.
El hotel está bastante bien, es cierto que no es nuevo, pero tampoco tan viejo como he leído por aquí. El tema de los ascensores de que solo hay tres, nosotros no hemos tenido ningún problema, y sobre la comida, es un buffet como otro cualquiera, encuentras la típica comida que en cualquier otro de las mismas características. En mi opinión, la gente quiere pagar poco y que le den mucho. El personal de limpiada muy bien, habitaciones limpias.
The pool is very small, and everyone moves the sunbeds onto the small patches of artificial grass, so if you go down at a certain time, you have to sit on the concrete. It's much better to go to the beach, which, by the way, was really close and very empty.
La piscina es muy pequeña, toda la gente sube las hamacas a los trocitos de césped artificial que hay, por lo que si bajas a cierta hora tienes q ponerte en el cemento, merece la pena más ir a la playa, que por cierto estaba cerquisima y muy vacía.
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Very good
7.7 Gisela Travelled with family August 2026 I read a lot of negative comments and I think they’re exaggerated. The hotel is fine; you have to remember that it's a beach hotel, so you can't expect the treatment or facilities of a luxury hotel. Overall, it’s good.
Leí muchos comentarios negativos y creo que es una exageración, el hotel está bien, hay que tener en cuenta que es un hotel de playa y no puedes esperar un trato y unas instalaciones de un hotel de lujo, en rasgos generales está bien
The food was low quality and repetitive if you don't like trying different things. Everything else was fine.
La comida de poca calidad y repetitiva si no te gusta probar cosas diferentes, lo demás todo bien
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Very good
9.1 Mónica Travelled with family August 2026
Gostei muito de conhecer este hotel e a localidade. A restauração foi o melhor juntamente com a simpatia e profissionalismo de todos, desde a receção passando pela limpeza até à restauração. O clima é muito quente, dia e noite o que eu adoro e a temperatura do mar e da piscina são maravilhosas. Adorei a piscina!
Achei os quartos grandes e confortáveis mas são um pouco antiquados e com sinais de desgaste.
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Superb
7.4 Jose David Travelled with family August 2026 Overall, it was what we expected. The room was large and well equipped, and the facilities were good. I think if I were to come back, it would be for the entertainment staff.
En general es lo que nos esperabamos. Habitación grande y bien equipada, buenas instalaciones. Creo que si tuviera que repetir, lo haría por el personal de animación
The entertainment was limited in terms of activity times, as they barely lasted about 20 minutes, and in the mornings there was nothing organised for children. The buffet was just okay; they really need to improve the hygiene and safety standards of the cooks. For example, the one at the griddle handles fish with gloves and turns it with a spatula, then uses the same gloves and spatula for the meat. That's what you see in front of everyone—I can't imagine what they do where you can't see.
La animación en escasa en cuanto al tiempo de las actividades ya que a penas duran unos 20 minutos y por las mañanas no hacían nada para los peques. El bufet está regular, deberían darle una vuelta a la higiene y seguridad de los cocineros ya que el que está en la plancha coge el pescado con los guantes y le da la vuelta con una espatula y luegonusa los mismos guantes y misma espátula para la carne. Eso de cara al público, no imagino lo que harán donde no se ve
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Very good
6.3 El que esta cabreado Travelled solo August 2026 At first I wasn't sure if I should write this, but if it helps other people... This is a hotel that really doesn't deserve one of its stars. I'll start with the room: it had a bathtub, and I have reduced mobility, so getting in was difficult. I still have marks on my body that show what happens when you have physical difficulties and you fall in a bathtub... But those things can happen when travelling. What shouldn't happen is bad food. I can understand having a buffet for breakfast that everyone can access. But for lunch... You just had to see what people were going for: salads and pasta. Because whenever you went for one of the hot dishes it was terrible. I've never had worse chicken in my life — cold, tasteless, and definitely not tender. Then there's the cleaning. I'll just say that my room was cleaned every day at 2:30pm, but they never changed the sheets during my stay. All they did was make the bed and mop the room. The best thing was the service from the bar staff, the waiters, and the people at reception.
AL principio no se si escribiria esto, pero si vale para otras personas... Es un hotel al que le sobra una estrella. Empiezo por la habitacion, tenia bañera, y yo tengo movilidad reducida, cpn lo cual entrar es complicado, incluso tengo las marcas en mi cuerpo que muestran lo que pasa cuando tinees difilcutades fisicas y te caes en una bañera... Pero eso puede pasar al viajar. Lo que no debe pasar es que la comida sea mala. Puedo entender que para desayunar exista un bufet al que todo el mundo pueda acceder. Pero para comer...Solo habia que mirar a por lo que se tiraba la gente, ensaladas, y pasta... Porque cuando ibas a por un plato preparado era muy malo. No he probado peor pollo en mi vida,frio, sin sabor y no precisamente blandito. Por otro lado esta la limpieza. Solo dedir que me hacian la habitacion a las 14:30 todos los dias, no me han cambiado las sabanas en mi estancia. Solo se dedicaban a hacer la cama y fregar la habitacion. Lo mejor el trato del personal del bar, los camareros y las personas que estaban en recepcion.
I think what I mentioned earlier is enough.
Creo que con lo que he puesto antes es sufuciente.
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Pleasant
7.4 Oscar Travelled with family August 2026 The location of the hotel is very good, the rooms are very spacious and the entertainment is quite good.
La hubicacion del hotel es muy buena , las habitaciones son muy grandes y la animación es bastante buena.
The pool is too small for so many guests, and they should also be a bit stricter about the pool rules, especially about tying up your hair because it’s really unpleasant to find hair floating around. The food could be improved quite a lot.
La piscina se queda pequeña para tantos huéspedes, también deberían ser un poco más estrictos con las normas de la piscina, en especial con lo de recogerse el pelo por qué es una guarreria encontrarte pelos flotando. La comida se puede mejorar bastante .
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Very good
5 Edel Travelled with family August 2026 The best thing I can mention about the hotel is the entertainment. The size of the rooms isn't bad and the staff were great. Everything else was a disaster. The worst part was the food — really bad. For just a bit more money you can get something much better.
Lo mejor que puedo reseñar del hotel es la animación el tamaño de las habitaciones no está mal el trato del personal genial Todo lo demás un desastre Lo peor la comida que mal , por un poco más puedes conseguir algo mucho mejor
Food Lifts The air conditioning didn’t work in our room — we had three rooms and it only worked properly in one of them. The cleanliness wasn’t too bad, although it was often already 3 in the afternoon and they still hadn’t done it. I have to mention that while I’d only give the food in the dining room a 2, the staff who work there are very friendly.
Comida Ascensores Aire acondicionado no funcionaba en nuestra habitación teníamos 3 habitaciones y solo funcionaba bien en 1 La limpieza no estaba tan mal , aunque eran las 3 de la tarde y todavía muchas veces no la habían echo Reseñar que aunque el comedor la comida no le doy un 2 , el personal que trabaja allí muy amable
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Pleasant
6.9 Alba Travelled with family August 2026 Good daytime entertainment, a decent mini club, and a varied, tasty breakfast.
Animación diurna buena,mini club bien,el desayuno mucha variedad y rico.
Very old hotel, in need of renovation. Old mattresses and bed bases that are dirty, rusted shower screens, rusted exterior façade, food of generally average quality, very little variety of desserts. Tiny pool for so many guests. Tables and sofas in the hotel reception look like they’re from a period drama and are dusty.
Hotel muy viejo,a reformar. Colchones antiguos,somiers antiguos y sucios,mamparas oxidadas,fachada exterior oxidada, comida de calidad regular en general, muy poca variedad de postres. Piscina enana para tantísima gente. Mesas y sofás del recibidor de la entrada al hotel de la serie de cuéntame y con polvo.
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Very good
10 Nicolás Travelled with family August 2026 This is the second year we have stayed and we are very happy. It is a family hotel with plenty of activities for children and the entertainment team is great, as always.
Es el segundo año que hemos estado y muy contentos. Es un hotel familiar. Muchas actividades para los niños y el equipo de animación genial como siempre.
Perhaps I would add another stew dish to the dining room menu. Otherwise, everything was very good.
Quizás añadiría en el comedor algún plato más de olla. Por lo demás muy bien.
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Superb
7.4 Antonio Travelled with couple August 2026 First of all, it doesn’t provide any information — you have to sort things out yourself. The hotel is somewhat neglected, the food is mediocre and the pastries are consistently poor. The breakfast pastries in particular are very bad. This needs to change.
Lo primero es que no da información de nada te tienes que espabilar el hotel está un poco descuidado la comida regular la repostería si empre lo mio lo desayuno la bollería muy mal esto tiene que cambiar
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Very good
9.1 Oliver Travelled with family August 2026 Fantastic hotel for families, very family-friendly, the entertainers were great, the miniclub is really well equipped. There’s always some kind of show in the evening, which is much appreciated because you can have a nice drink while the kids are entertained and safe. It's great that after check-out they let you stay for lunch and spend a little more time at the pool, which is a 10 out of 10.
Hotel fantástico para familias, muy familiar, los animadores genial, el miniclub muy completo, siempre hay alguna actuación nocturna y se agradece, por q estas tomándote algo, fresquito y niños controlados. Se agradece q te dejen después de chekin quedarte a comer y un ratito más en la piscina de 10.
The tiles around the slide pool should be roughened up a bit because they are very slippery. Other than that, I’d give it a 9.
Las losas de alrededor de la piscina del togogan se recomienda rallarlas algo por q resbala bastante. Por lo demás un 9
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Superb
4.1 Noelia August 2026 The buffet is not worth it at all, very little variety and nothing homemade. It’s supposed to be a 4-star hotel, but it really doesn’t deserve more than one considering the current state of the place. There are three lifts, but only one actually goes down to the dining room. You can easily spend 15 minutes waiting to get down, and the other two are out of service almost every other day. The exterior of the building looks neglected. There’s no control at the pool—people leave their towels there and disappear for the whole day, so there’s not enough space for everyone. I absolutely don’t recommend this hotel.
El buffet no merece la pena para NADA, poca variedad, nada de comida casera. Hotel de 4 estrellas, más de una le sobra, para como esta hoy en día el hotel. 3 ascensores, solo uno de los 3 baja hacia el comedor, puedes tirarte 15 minutos de reloj para poder bajar, los otros dos día sí y día también fuera de servicio. La fachada por fuera está muy dejada. La piscina nada de control, la gente deja las toallas y se pueden ir todo el día que las dejan allí, poco espacio para tanta gente, no recomiendo este hotel para NADA.
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Disappointing
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Frequently asked questions about Alegria Fenix Family

Does the Alegria Fenix Family have wifi connection?

  • The Alegria Fenix Family offers free Wi-Fi in public areas.
  • The Alegria Fenix Family has Wi-Fi.

Can I stay with a pet at Alegria Fenix Family?

Pets are allowed at Alegria Fenix Family (on request and direct payment at the hotel). Check the conditions.

Is there children's cots available at Alegria Fenix Family?

The Alegria Fenix Family has free cots available at the hotel (please request before your trip).

Does the Alegria Fenix Family have a swimming pool?

Yes, Alegria Fenix Family has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.
  • Outdoor swimming pool (summer season)

Does the Alegria Fenix Family have a 24h reception?

Yes, Alegria Fenix Family has a 24-hour reception.

Is there heating in Alegria Fenix Family?

Yes, Alegria Fenix Family has heating in the common areas.

Is there air conditioning in the common areas at Alegria Fenix Family?

Yes, Alegria Fenix Family has air conditioning in the common areas.

Is there a restaurant at Alegria Fenix Family?

Yes, Alegria Fenix Family has a restaurant.

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