In compliance with the provisions of Article 22.2 of the Law of Services of the Information Society and Electronic Commerce (LSSI) and in accordance with the European Directive 2009/136/EC, we inform that Jump2spain.com uses cookies during navigation.

Cookies are small files where information is stored and installed in your browser or device. This information is stored for future visits you make to Jump2spain.com, as it records user activity during the time of navigation (for example, date of last visit, browsing preferences, etc.), this is used to streamline user navigation.

Jump2spain.com uses the following types of cookies:

Own Cookies

Cookie	Cookie Type	Expiration
cookies-accept	Determines if the user has accepted the Jump2spain.com Cookies policy.	1 year
ec_user_cid	Cookie needed to keep the user session active once logged into our system.	1 year
hashed_user_id	Cookie needed to keep the user's session active once logged into our system.	2 years
user	Cookie needed to keep the user session active once logged into our system.	2 years
user	Cookie needed to keep the user session active once logged into our system.	3 days
user_web_id	Cookie needed to keep the user's session active once logged into our system.	2 years
group_id	Used to distinguish users for statistical purposes.	3 days
grouper	Used to distinguish users for statistical purposes.	3 days
save_grouper	Used to distinguish users for statistical purposes.	3 days
exclusive_newsletter_*	Used to manage the exclusive deals.	3 days
frame_invitation	Used to manage the Newsletter subscription banner.	3 days
show_invitation	Used to manage the Newsletter subscription banner.	3 days
show_invitation_bar	Used to manage the Newsletter subscription banner.	3 days
NewsIU	Used to manage the Newsletter subscription banner.	3 days
id_provider_encript	Used to manage the sending of documentation related to the deal.	3 days
tracking_*	Used to manage payments.	3 days
customerId	Used to identify non-logged in users.	30 days
userTypeTrackingText	Used to identify user types. To know if the user is logged in or not, or has any booking	1 day
tab_id	Used to identify the booking process of the current browser tab.	1 day
hide_exclusive_banner	Cookie needed to hide the exclusive banner.	7 days
user_ts	Cookie containing information about the last change made by the user in his profile to avoid cache related problems.	1 year
interaction	Used to distinguish user interaction for statistical purposes.	7 days

Third party cookies

Provider	Cookie	Cookie type	Use it	Expiration
Google	1P_JAR	Advertising purpose. They contain a unique randomly generated value that allows the Platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.	Google Adwords	1 month
Google	ANID	Advertising purpose. They contain a unique randomly generated value that allows the Platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.	Google Adwords	1 year
Google	CONSENT	Advertising purposes. They contain a unique randomly generated value that allows the Platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.	Google Adwords	1 year
Google	DV	Advertising purposes. They contain a unique randomly generated value that allows the Platform to distinguish browsers and devices. This information is used to measure ad performance and provide product recommendations based on statistical data.	Google Adwords	24 hours
Google	APISID	It is used by Google to store user preferences and information during the display of pages with Google maps.	Google Maps	2 years
Google	HSID	Used by Google to store user preferences and information during the display of pages with Google maps.	Google Maps	2 years
Google	NID	It is used to display geographic locations using Google Maps.	Google Maps	6 months
Google	OGP	Used for the visualization of geographic locations using Google Maps.	Google Maps	2 months
Google	OGPC	Used for the visualization of geographic locations using Google Maps.	Google Maps	2 months
Google	SAPISID	It is used by Google to store user preferences and information during the display of pages with Google maps.	Google Maps	2 years
Google	SID	Used by Google to store user preferences and information during the display of pages with Google maps.	Google Maps	2 years
Google	SSID	Used by Google to store user preferences and information during the display of pages with Google maps.	Google Maps	2 years
Google	SIDCC	This cookie is used by Google to provide services and extract anonymous information about navigation.	Google	3 months
Google	_ga	It is used to distinguish users for statistical purposes.	Google Analytics	2 years
Google	_gid	Used to distinguish users for statistical purposes.	Google Analytics	24 hours
Google	_gat	Used to limit the percentage of requests through Google Tag Manager.	Google Analytics	1 minute
Google	__utmx	Used to determine the inclusion of a user in an experiment for statistical purposes.	Google Analytics	18 months
Google	__utmxx	Used to determine the expiration of statistical experiments in which a user has been included.	Google Analytics	18 months
Google	_gcl_au	Used by Google AdSense to experiment with the efficiency of ads on websites that use its services.	Google AdSense	3 months
Facebook	fbm_*	This is a Facebook cookie that helps us establish which of our users have chosen to log in to the website using their Facebook account.	Login with Facebook	1 year
Google	ACCOUNT_CHOOSER	Authentication cookie. Helps to remember the Google account previously used to log in.	Google Accounts	2 years
Google	AEC	Security cookie used to ensure that requests in a browsing session are made by the user and not by malicious sites.	Google	6 months
Google	LSID	Authentication cookie that maintains the user's session in Google services.	Google Accounts	2 years
Bing	MR	Cookie used by Bing for analysis and improvement of ad relevance.	Microsoft Bing Ads	5 days
Bing	MSPTC	Cookie used by Bing to track user interaction and personalize advertising.	Microsoft Bing Ads	1 year
Bing	MUID	Cookie used by Bing to uniquely identify web browsers and track ad interaction.	Microsoft Bing Ads	1 year
Hotjar	NEXT_LOCALE	Cookie that stores language preferences for the Hotjar interface.	Hotjar	10 days
Google	OTZ	Cookie used for analytics. Helps to link user activity between different devices and sessions.	Google Analytics	1 month
Google	SMSV	Used to link device usage and website visits to the user's Google account.	Google	309 days
Google	SOCS	Used to store the user's status regarding their cookie choices.	Google	13 months
Google	__Host-1PLSID	Used for user login via Google account.	Google	2 years
Google	__Host-3PLSID	Used for user login via Google account.	Google	2 years
Google	__Host-GAPS	Used for user login via Google account.	Google	2 years
Google Ads	Secure-1PAPISID	Used to create a visitor's interest profile and display relevant Google ads.	Google Ads	2 years
Google Ads	__Secure-1PSID	Used to display relevant and personalized Google ads.	Google Ads	2 years
Google Ads	Secure-1PSIDCC	Used to create a user profile and show relevant and personalized Google Ads.	Google Ads	1 year
Google	__Secure-1PSIDTS	Stores an encrypted timestamp to maintain user sessions and preserve user preferences.	Google	1 year
Google Ads	__Secure-3PAPISID	Used to create a visitor interest profile and display relevant Google ads.	Google Ads	2 years
Google Ads	Secure-3PSID	Used to display relevant and personalized Google ads.	Google Ads	2 years
Google Ads	Secure-3PSIDCC	Used to create a user profile and display relevant and personalized Google Ads.	Google Ads	1 year
Google	__Secure-3PSIDTS	Stores an encrypted timestamp to maintain user sessions and preserve user preferences.	Google	1 year
Cloudflare	__cf_bm	Security cookie used by Cloudflare to manage traffic and filter malicious bots.	Cloudflare	30 minutes
Facebook	_fbp	Used to deliver a range of advertising products, such as real-time offers from external advertisers.	Facebook	3 months
Google Analytics	_ga_ID	Cookie used to maintain session status and measure internal usage analytics data.	Google Analytics	2 years
Hotjar	_hjSessionUser_userId	Cookie used by Hotjar to identify the same user during multiple sessions.	Hotjar	1 year (approx.)
Hotjar	_hjSession_userId	Cookie used by Hotjar to maintain data about the user's current session.	Hotjar	Session
TikTok	_tt_enable_cookie	Used to determine if the browser accepts cookies.	TikTok	13 months
TikTok	_ttp	User tracking and analytics cookie, used by TikTok to measure the performance of advertising hotel offers.	TikTok Analytics	3 months
Microsoft Bing Ads	_uetsid	Cookie used to track user interactions with advertising and improve ad relevance.	Microsoft Bing Ads	24 hours
Microsoft Bing Ads	_uetvid	Cookie used to store a unique user identifier and improve ad targeting.	Microsoft Bing Ads	2 weeks (approx.)
Amazon Ads	ad-id	Advertising purpose. Helps show relevant ads and measure performance.	Amazon Advertising	6 months
Amazon Ads	ad-privacy	Advertising cookie that manages the user's privacy preferences in relation to ads.	Amazon Advertising	2 years
Hotjar	exp_pricing_fall_assignment	Cookie used by Hotjar to determine the user's allocation in pricing experiments.	Hotjar	1 month
Twitter	guest_id	Identifies the user to personalize content and ads on Twitter.	Twitter	2 years
Twitter	guest_id_ads	Advertising cookie to show relevant ads to Twitter users.	Twitter	2 years
Twitter	guest_id_marketing	Cookie used by Twitter for marketing and ad personalization purposes.	Twitter	2 years
Twitter (t.co)	muc_ads	Cookie used by Twitter for ad personalization and ad performance measurement.	Twitter	2 years
TikTok	odin_tt	Used for tracking and analyzing user behavior.	TikTok	13 months
Twitter	personalization_id	Cookie that stores user preferences to personalize content and ads on Twitter.	Twitter	2 years
TikTok	tt_chain_token	Cookie used to track user behavior across different pages and sessions.	TikTok	5 months
TikTok	ttwid	User identification cookie to deliver relevant recommendations and ads.	TikTok	11 months

In any case, the user can refuse cookies, using the preferences menu of your browser, but blocking cookies from Jump2spain.com, may not work properly the web.

How to refuse cookies from the following browsers:

Find the best hotels in Spain

Find your travel deal

Check in

Check out

Alegria Fenix Family

Name: Alegria Fenix Family
Address: Paseo Central, 44, Urbanización Playa Serena, Roquetas de Mar, 04740
Price range: Descubre precios y ofertas para este alojamiento
Rating: 9.8

Paseo Central, 44, Urbanización Playa Serena, Roquetas de Mar

6.5 See 653 reviews

Map

Paseo Central, 44, Urbanización Playa Serena, Roquetas de Mar

6.5 See 653 reviews

Map

Check-in/out and other info

Accommodation facilities/services

24 h reception
Heating
Air-conditioning in the main facilities
Lift
Smoking Area
Adapted for people with reduced mobility
Restaurant
Bar
Vending machine
Meeting Room
Games room
Laundry Service
Car Hire
Currency exchange
Free Luggage Room
Safe at the reception
Door man
Cleaning service with extra charge
Garden
Balcony
Tennis Court
Ping Pong
Pool table
Lounge with TV
Zona de juegos
Solarium
Children's Club
Pet-Friendly on request (check fee)
Free Wi-Fi in common areas
Outdoor Pool (summer)
Bar junto a la piscina (temporada de verano)
Free Baby Cot (on request)

Room services

TV
Telephone
Balcony
Hairdryer
Heating
Air Conditioning
Safe to be paid at reception
Desk
Toilet
Amenities
Shower or bathub
Pay mini-fridge

Show less

Parking

The accommodation has an indoor car park with extra charge

Pet Policy

This accommodation allows pets with the following conditions:

Maximum weight: 8 kg/pet

Price: 10 €/night and pet

A maximum of one pet per room is allowed.

Pets are not allowed in the main areas of the hotel.

Important Information: Once you've completed your booking, please send us a message via the contact section to inform us that you will be travelling with your pet. This allows us to notify the accommodation in advance, ensuring everything is prepared for your arrival.

About the accommodation

The hotel Alegria Fenix Family 4* has a new management. This hotel is perfect for a stay to relax and enjoy the beach, as it is very close.

The accommodation has 24h reception, bar, restaurant, air conditioning and heating, Wifi, indoor and outdoor car park and, in addition, pets are allowed!

All rooms have TV, telephone, air conditioning, heating, Wifi connection, safe (for a fee), minibar, balcony and a fully-equipped bathroom with shower or bathtub, hairdryer and amenities.

This hotel is very well located so you can enjoy all the services you can imagine.

Book now at the Alegria Fenix Family 4* hotel!

Some of the services listed may be considered as extras. Please check with the reception desk upon your arrival. This information is subject to change by the accommodation.

Hotel Deals

Do you want to book this hotel?
If you can't find Alegria Fenix Family on our website, head over to our travel brand Amimir.com, our very own search engine!

Check out these deals!

Coastal charm and sunshine days in southern Spain

Fall in love with Cabo de Gata with 4* hotel!

Browse all deals

Alegria Fenix Family Paseo Central, 44, Urbanización Playa Serena

What our customers say about the accommodation

6.5

Good

Based on 653 reviews

Photos from our customers

See all

Sort by:

All of these reviews have been thoroughly reviewed and authenticated.

9.4 Noelia Travelled with family June 2025 The animation is definitely the best, Roxy with the adults and Antonio with children put a lot of effort into their work and you can tell they love what they do. The boy at the pool kiosk is also very friendly.

La animación sin duda lo mejor , Roxy con los adultos y Antonio con los peques se curran muchísimo su trabajo y se les nota que le gustan lo que hacen. El chico del kiosko de la piscina muy amable también

The food is a bit average, they should improve and offer more variety because it is a bit scarce.

La comida un poco regular , deberían mejorar y poner más variedad porque es un poco escaso

Show original message

See translation

Excellent

7.4 Mireia Travelled with family June 2025 We have been comfortable for three days, 2 adults and 2 children. The room was spacious and clean, the pool is nice and there was always a free sunbed (at the end of June during the week). The entertainment is good, for adults and children, with Antonio and Roxy. The buffet food is also good.

Hemos estado tres días a gusto, 2 adultos y 2 niños. La habitación era amplia y limpia, la piscina está bien y siempre había alguna hamaca libre (a finales de junio entre semana). La animación está bien, para adultos y niños, con Antonio y Roxy. La comida del buffet también está bien.

To improve the cleanliness of the dishes because many times there were dirty plates where they were supposed to be clean (they do not check them when taken out of the dishwasher and they had sauce or stuck-on things). What we did not like is the room service, they knock on the door at 9 am, when we had not yet left for breakfast, and then at lunchtime they still had not come to our room. One of the days we went to tell the cleaners in the hallway if they could come in to clean our room, because we had already eaten and wanted to rest for a while, but surely they would soon knock on the door to come in and change the towels and so on.

A mejorar la limpieza de la vajilla porque muchas veces había platos sucios donde se supone que estaban limpios (no los revisan al sacar del lavavajillas y llevaban salsa o cosas pegadas). Lo que no nos ha gustado es el servicio de habitaciones, llaman a la puerta a las 9h, que aún no habíamos salido para desayunar y luego a la hora de comer seguían sin haber pasado por nuestra habitación. Uno de los días fuimos a decir a las limpiadoras que había en el pasillo si podían entrar a hacer nuestra habitación, porque ya habíamos comido y queríamos descansar un rato, pero seguro que al rato iban a llamar a la puerta para entrar a cambiar toallas y demás.

Show original message

See translation

Good

8.1 Sandra Travelled with family June 2025 Very friendly staff and good entertainment.

Personal muy amable y buena animación

The food was awful, the worst of the worst, little and bad quality, I do not recommend it to anyone, too many people at the buffet. Horrible

La comida fatal, lo peor de lo peor, poca y mala, no se lo recomiendo a nadie,muchísima gente en el buffet. Horrible

Show original message

See translation

Very good

6.9 Julio Travelled with family June 2025 The staff and cleaning

El personal y limpieza

The food in general is good but very little variety and especially for children there is hardly anything and they take a long time to replenish the food and 30 minutes queuing for a pizza seems incredible to me if they improved the buffet it would be a good value hotel.

La comida en general está bien pero muy poca variedad y sobre todo para los niños no ahí apenas nada y tardan mucho en reponer la comida y 30min haciendo cola para una pizza me parece increíble si mejoraran el bufet sería un buen hotel calidad precio

Show original message

See translation

Good

7.7 Patricia Travelled with family June 2025 The room was quite spacious and very clean. The buffet food was not very varied, but for the price, it was not bad.

La habitación era bastante amplia y estaba muy limpia. La comida del buffet no era muy variada, pero por el precio no estaba mal

The cleaning of the reception bathroom was quite poor. The lifeguards at the pool were not instructoring anything.

La limpieza del baño de recepción era bastante escasa. Los socorristas de la piscina no controlaban nada

Show original message

See translation

Good

7 Encar Travelled with family June 2025 The facilities and cleanliness are good but the food is the worst. Very poor quality of the products. During breakfast, only once in the 5 days I was there, I was able to make myself toast, as there were lines to toast it and the cold cuts were very bad. Tuna, as well as other products, were missing. And I don't want to mention lunch and dinner. The purees were inedible and the only food worth eating was what was cooked on the grill at the moment, but if you wanted to eat it, you had to wait in long lines so in the end you had to eat the first thing you could find, which usually was very fried.

Las instalaciones y la limpieza están bien pero la comida de lo peor. Malísima calidad de los productos. En los desayunos solo en una ocasión de los 5 días que estuve pude hacerme una tostada, ya que había colas para tostarla y los embutidos malísimos. El atún, así como otros productos brillaban por su ausencia. Y no quiero contar en el almuerzo y la cena. Los purés incomibles y la única comida que valía la pena era lo que se hacía en la plancha en el momento , pero si querías comerla tenías que hacer colas kilométricas por lo que finalmente tenías que comer lo primero que pillabas que solía ser mucho fríto.

Show original message

See translation

Good

8.9 Ana Maria Travelled with family June 2025 Very large room and comfortable beds, proper cleaning and friendly staff.

Habitación muy grande y camas cómodas, limpieza correcta y personal amable

Regular food, disorganized in the dining area, products not restocked, more food stations needed, 3 grills but only one used for meat or fish.. the chef left, quite a few disrespectful people not following their turn and impatient, full plates on empty tables, bread touched by everyone: please use bread rolls. In main areas people with little respect, screaming, children running around the halls, and no one in charge calling them out. Alarm went off for 3 days, several times a day and at night... Improvements needed in food quality and customers who lack manners, what a shame.

La comida regular, desorganizados en comedor, sin reponer productos, habría que poner más islas con comidas, 3 planchas y solo usando una para carne o pescado..a su marcha el cocinero, bastante gente incivica y sin respetar turnos y con ansias, platos llenos en mesas vacías, pan en barra tocado por todo el mundo: poner panecillos por favor. En zonas comunes personas con poco respeto,chillidos, correteando niños por pasillos, y ningún responsable llamando la atención. Sonó la alarma 3 días, varias veces al día y por la noche... A mejorar el tema comidas y clientes que tienen bastante poca educación, una pena

Show original message

See translation

Very good

5.6 Nadia June 2025 Without a doubt the food, it's not a 4-star hotel, not even close, if it reaches 3 stars that's all....

Sin duda la comida, no es un hotel de 4 estrellas ni de coña si llega a 3 es todo….

Show original message

See translation

Average

4.6 Jose Domingo June 2025 What I most appreciate is the hotel staff, who, despite knowing that everything was poorly managed, tried to make the stay as pleasant as possible.

Lo que más positivo saco , el personal del hotel que aún a sabiendas de lo mal gestionado todo intentaba que la estancia fuera lo más agradable posible

The issue of meals at the buffet has been a real ordeal, queues for everything, little variety, sometimes they had to bring out other meals that were not planned as they ran out of them, certainly I did not recommend going and even less with children as I believe they will not have a good memory.

El tema de las comidas en el buffet a sido un auténtico suplicio, colas para todo, poca variedad , en ocasiones tenían que sacar otras comidas que no estaban previstas ya que se quedaron sin ella, desde luego no recomendaba ir y menos con niños ya que creo que no se llevarán un buen recuerdo

Show original message

See translation

Basic

3.4 Helena Travelled with family June 2025 The room was large and the beds comfortable. Everything was quite clean. The pool was large but crowded with the apartments.

La habitación era grande y las camas cómodas. Todo bastante limpio. La piscina era grande aunque masificada con los apartamentos.

The buffet can't be worse. Repetitive food. We've been here for 5 days and every day it's the same. Besides, it's always super crowded and they didn't replenish frequently, so many times there were hardly any items left. There was a section at the back that they only opened for two nights. Basic items like milk, bread, or pastries were missing at breakfast. When you ask the chef, they rudely tell you to eat something else because everything was devoured early on. They have grills where they cook meat and fish for lunch and dinner, and eggs and pancakes, but get ready to wait in line for at least half an hour. There are few waiters in the dining room and they can't keep up with cleaning tables, dishes come out dirty from the kitchen, glasses too... Overall a disaster and the dining room is very dirty. A couple of people in our group got sick from the buffet. And the waiter didn't want to give us even an apple to take to the room.

El bufet no puede ser peor. Comida repetitiva. Hemos estado 5 días y los 5 días lo mismo. Encima están super lleno siempre y no reponían con frecuencia por lo que en muchas ocasiones no había casi cosas. Había un lineal al fondo que solo lo abrieron dos noches. En los desayunos faltaba cosas tan básicas como leche, pan o bollería. Cuando le preguntas al cocinero te responde muy borde que comas de otra cosa que han arrasado a primera hora. Tienen planchas donde hacen carne y pescado en las comidas y cenas y huevo y tortitas pero prepárate para hacer media hora de cola mínimo. Hay pocos camareros de sala y no dan a basto a limpiar mesas, los platos salen sucios de la cocina, los vasos igual... En fin un desastre y el comedor muy sucio. Un par de personas que viajaba en nuestro grupo se pusieron malos del estomago por el buffet. Y el camarero no quería darnos ni una manzana para subirsela a la habitación.

Show original message

See translation

Basic

Show more reviews

Frequently asked questions about Alegria Fenix Family

Does the Alegria Fenix Family have wifi connection?

The Alegria Fenix Family offers free Wi-Fi in public areas.

Can I stay with a pet at Alegria Fenix Family?

Pets are allowed at Alegria Fenix Family (on request and direct payment at the hotel). Check the conditions.

Is there children's cots available at Alegria Fenix Family?

The Alegria Fenix Family has free cots available at the hotel (please request before your trip).

Does the Alegria Fenix Family have a swimming pool?

Yes, Alegria Fenix Family has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.