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Alegria Fenix Family

C/ Paseo Central, 44, Roquetas de Mar
6.2 See 259 reviews
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Check-in/out and other info

Accommodation facilities/services

Pet Policy

This accommodation allows pets with the following conditions:
  • Maximum weight: 8 kg/pet
  • Price: 10 €/night and pet
  • Pets are not allowed in the main areas of the hotel.
Important Information: Once you've completed your booking, please send us a message via the contact section to inform us that you will be travelling with your pet. This allows us to notify the accommodation in advance, ensuring everything is prepared for your arrival.

About the accommodation

The Alegria Fenix Family Hotel has a new management this year. This hotel is perfect for a pleasant stay, since the beach, with all its leisure activities, is just a few minutes away.

The views of the golf course and the swimming pool are outstanding. Its 198 rooms are perfect for relaxing after a day of activity. The multilingual staff at the front desk will attend to your every need. Among its facilities, the establishment has air conditioning and heating.

Some of the detailed services may have to be paid. You can check their rates directly at the establishment. This information is subject to change by the accommodation.



Some of the services listed may be considered as extras. Please check with the reception desk upon your arrival. This information is subject to change by the accommodation.
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Alegria Fenix Family
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Customer reviews

6.2
Average
Based on 259 reviews
All of these reviews have been checked and verified
3.1 Francisco José Travelled with family July 2024 In general, everything is far below the standards of a 4 star hotel. Little variety in meals, no food for children, pool staff poorly qualified for them, poor organization in the restaurant, very uncomfortable rooms to sleep .....animación under minimum. It is not the hotel it was a few years ago.
En general todo muy por debajo de un hotel 4 estrellas. Poca variedad en comidas, comida para niños nula, personal de piscina poco cualificado para ellos, mala organización en restaurante, habitaciones muy incómodas para dormir.....animación bajo mínimos. No es el hotel que era hace unos años
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6.3 Luisa Travelled with couple July 2024 The friendliness of the staff and workers.
La amabilidad del personal y de los trabajadores.
The food in the biffett is the worst
La comida el biffett de lo peor
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3.9 Rafael Travelled with couple July 2024 The all inclusive you had to go down to the dining room and little variety. Little animation.
El todo incluido tenías que bajar al comedor y poca variedad. Animación escasa .
Bad to eat . Bad animation, all old. For that price it is not worth a real disappointment. We were looking for a hotel to repeat several more years but the truth is that we will not return there.
Mal de comer . Mal de animación , todo viejo . Por ese precio no merece la pena una verdadera decepción . Buscábamos un hotel para repetir varios años más pero la verdad que allí no volveremos.
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4.3 Antonio Jesús Travelled with couple July 2024 The food was shitty, missing and not replenished.
La comida una mierda faltaba y no reponían.
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3.7 Ismael Travelled with family July 2024 The pool is very large and accessible for children, the only thing is that in one of the stairs a lot of dirt accumulated and only one of the lifeguards cleaned it.
La piscina es muy grande y accesible para los niños, lo único es que en una de las escaleras se acumulaba bastante suciedad y solo lo limpiaba uno de los socorristas.
There is no air conditioning in the common areas. The air in the room is like putting a fan. At lunch and dinner there was almost no variety. The all inclusive is a "scam", apart from the fact that there is always a queue of people ordering at the bar, there are only a few alcoholic drinks (3 cocktails with alcohol and 3 without), mojito does not enter... At snack time they offer hamburger bread, sandwich bread (you can't put it in the sandwich maker because it sticks together), ham, cheese, sausages and a choice of pastries (muffin or croissant). The food is better not to talk about... They have a griddle with a cook making it on the spot, but you can easily wait 30 minutes for a pork steak.
No hay aire acondicionado en las zonas comunes. El aire de la habitación es como poner un ventilador. En las comidas y cenas no había casi variedad. El todo incluido es un "timo", a parte de que siempre hay cola de gente pidiendo en el bar, solo entran algunas bebidas de alcohol (3 cócteles con alcohol y 3 sin), mojito no entra... En la merienda ponen pan de hamburguesa, pan de Sandwich (que no se puede meter a la sandwichera que hay porque se queda todo pegado), jamón, queso, salchichas y una opción de bollería (magdalena o croissant). De la comida mejor no hablar... Tienen una plancha con un cocinero haciendo al momento, pero puedes estar esperando fácilmente 30 minutos a un filete de cerdo.
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5 Manuel Travelled with couple July 2024 Old hotel, door frames swollen and sagging, non-functioning fan, window with an interior lock that does not close the latch. As for the food, there was no variety, food of poor quality, insipid, very repetitive everything ... the watermelon stiff from one day to another and so on with everything. The pool with little maintenance, the grids of the pools deteriorated and some people when stepping on them have been broken ... In general it does not deserve the 4 stars at most 3 and that is already saying a lot.
Hotel antiguo, con los marcos de las puertas inchados, descolgados, ventilador que no funciona, ventana con una cerradura interior ya que no cierra el picaporte En cuanto la comida, no había variedad, comida de mala calidad, insipida, muy repetitivo todo… la sandia acartonada de un dia para otro y asi con todo. La piscina con poco mantenimiento, las rejillas de la piscinas deterioradas y algunas personas al pisarla se les ha partido … En general no merece las 4 estrellas como mucho 3 y ya es decir mucho
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6.3 Mirtha Travelled with family July 2024 I liked the animation for the children, Teo, Alba and Rokie very affectionate with the children. The food was varied and good
Me ha gustado la animación para los niños, Teo , Alba y Rokie muy cariñosos con los niños. La comida variada y buena
The hammocks are deteriorated and most of them cannot be adjusted, the bar staff was not friendly, there were always long queues, I also did not like the lack of variety in the all-inclusive, and you had to go down to the restaurant to eat anything.
Las hamacas están deterioradas y la mayoría no se puede regular, el personal del bar no eran amables, siempre había colas largas, tampoco me ha gustado poca variedad en el todo incluido, y tenías que bajar al restaurante para comer cualquier cosa
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5.9 Juan Miguel Travelled with couple July 2024 No entertainment during the day and no music
No tiene animación durante el día ni ponen música
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1.4 Gerda Travelled with family July 2024 Of the few staff that were there and tried to run the hotel with overload, I would like to point out that some tried to do it with a smile.
Del poco personal que había e intentaba sacar adelante el funcionamiento del hotel con sobrecarga, destaco que algunos intentaban hacerlo con una sonrisa.
Abandoned facilities left to the hand of God, lack of maintenance to the level that everything is dangerous. Gaps around the pools. Very dirty pools shared with a number of apartments or block of apartments, murky water, dirty sun loungers, one of the pools with vomit, another pool with human feces. After leaving them there for more than an hour, someone appeared and took out with a bucket some of the vomit that was still floating (the rest scattered or dissolved) from the pool with feces after 35 minutes they removed the whole feces and soon after they reopened it as if nothing had happened, although the reception told us that they would close it, empty it, clean it and refill it so it would be closed for several days. All that never happened. Because of the holes around the big pool a lady suffered a fall accident that required medical help and then police presence. The food at the buffet is in bad condition. Dry bread, only 2 old and slow toasters. Drinks at the buffet are served by only one person, so long lines form. You can finish eating and still be without drink/water. Same breakfast, lunch or dinner. Same food, same insipid desserts and several in doubtful condition or directly in bad condition. You can see that most of the few staff have no training whatsoever. If you hire the all inclusive, beware! Practically nothing comes in and what does come in is of such low quality that there is no way to drink it. Only one bar open for the whole hotel for indoor and outdoor areas. The only place where they serve drinks. If you have a snack included, you go down to the buffet, look for something to eat and then go up one floor in one of the three dirty elevators that you can't see out of the glass and go to the bary, wait in line for 20 minutes and ask for something to drink, and look for a clean table. If you are lucky you will find one, but most probably not, as there is only one person to serve the whole hotel and to pick up tables. There is no entertainment. What there was can't even be considered as such. A poor girl with a portable loudspeaker trying to sing baby shark with 4 children while the parents were standing in long lines to get a drink at the bar. Lousy reception staff. Management staff can not be qualified. Almost every hour there is someone asking for a complaint form to fill out. The experience has been equal to a scam. Luckily we only went for a few days, but I feel sorry for the people who bet all their vacations in this place and ended up like us. They wanted to leave 2 hours after checking in and ended their vacation early. Rooms in deplorable condition, sagging mattresses, dirty fridge, bathroom door falling apart. There is no grate in the drain of the bathtub or the toilet. The mirror is falling apart, faucets with dirt from years ago. Air conditioning in the room barely pulls air, ceiling fan disconnected. In the hotel there are no stores or bars or entertainment area. Again I emphasize the arrogant attitude, intimidating and mocking you when you ask for a complaint form from the hotel management and reception staff.
Instalaciones abandonadas dejadas a mano de dios, falta de mantenimiento al nivel que todo es peligrosisimo. Boquetes alrededor de las piscinas. Piscinas muy sucias compartidas con una serie de apartamentos o bloque de viviendas agua turbia, tumbonas sucias, Una de las piscinas con vomitos, otra piscina con heces humanas. Despues de dejarlas alli mas de una hora deshaciendose, alguien aparecio y saco con un cubo algo del vomito que aun flotaba (el resto desparramado o disuelto) de la piscina con heces a los 35 minutos quitaron los heces enteros y al poco tiempo lo volvieron a abrir como si nada fuera pasado, aunque en recepcion nos indicaron que lo cerraran, vaciaran, limpiaran y volveran a llenar asi que varios dias estara cerrado. Todo eso nunca paso. Por los boquetes alrededor de la piscina grande una señora sufrio un accidente de caida que preciso ayuda medica y despues presencia policial. La comida del buffet en mal estado. Pan seco, solo hay 2 tostadoras antiguas y lentas. Las bebidas en el bufet la sirve una sola persona, por lo que se forman largas colas. Puedes terminar de comer y aun estar sin bebida/agua. Da igual desayuno almuerzo o cena. Misma comida mismos postres insipidos y varios en estado dudoso o directamente en mal estado. Se ve que la mayoria del poco personal no tiene formacion ninguna. Si contratas el todo incluido, cuidado! Practicamente no entra nada y lo que entra esta de calidad tan baja que no hay manera de tomartelo. Un solo bar abierto para todo el hotel para zona interior y exterior. El unico sitio donde sirven bebida. Si tienes snack incluido bajas al buffet buscas algo para comer y luego subes una planta en uno de los tres ascensores sucios que no se puede ver para fuera del cristal y vas al bary haces la cola de 20 minutos y pides algo para beber, y buscas una mesa limpia. Si tienes suerte encuentras, pero lo mas probable que no, ya que solo hay una persona para servir para todo el hotel y para recoger mesas. No hay animacion. Lo que habia ni se puede considerar como tal. Una pobre muchacha con un altavoz portatil intentando cantar baby shark con 4 niños mientras los padres los padres hacian largas colas para beber algo en rl bar. Personal de recepcion pésima. Personal de direccion no se puede cualificar. Casi a cada hora hay alguien pidiendo hoja de reclamaciones para rellenar. La experiencia ha sido igual a una estafa. Por suerte hemos ido para pocos dias, pero me da mucha pena la gente que apostaba todas sus vacaciones en este sitio y terminaron igual que nosotros. Queriendo salir de alli a las 2 horas de hacer el check in y terminando las vacaciones antes de tiempo. Habitaciones en estado lamentable, colchones hundidos, nevera sucia, la puerta del baño de caia a pedazos. No hay rejilla en el desague de la bañera ni del bide. El espejo se deshace, griferia con suciedad de hace años. Aire acondicionado en la habitacion apenas tira aire, ventilador del techo desconectado. En el hotel no hay tiendas ni bares ni zona de diversion ni entretenimiento. Vuelvo a destacar la actitud prepotente, intimidante y burlandose de ti cuando pides hoja de reclamaciones del personal de direccion y recepcion del hotel.
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4.4 Sergio Travelled with couple July 2024 NOTHING IN PARTICULAR
NADA EN PARTICULAR
Especially the food, lousy. The check-in was hopeless, more than an hour waiting in line. It does not deserve four stars.
Sobre todo la comida, pésima. El check-in desesperante, mas de una hora haciendo cola. No se merece cuatro estrellas.
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8.3 Maria Victoria Travelled with family July 2024
6.6 Manuel Travelled with couple July 2024
6.9 Luis Travelled with couple July 2024
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Frequently asked questions about Alegria Fenix Family

Where can I park at Alegria Fenix Family?

If you stay at Alegria Fenix Family you have the following parking possibilities (subject to availability):
  • Free outdoor parking
  • Paid Indoor parking

Does the Alegria Fenix Family have wifi connection?

The Alegria Fenix Family offers free Wi-Fi throughout the hotel.

Can I stay with a pet at Alegria Fenix Family?

Pets are allowed at Alegria Fenix Family (on request and direct payment at the hotel). Check the conditions.

Is there children's cots available at Alegria Fenix Family?

The Alegria Fenix Family has free cots available at the hotel (please request before your trip).

Does the Alegria Fenix Family have a swimming pool?

Yes, Alegria Fenix Family has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.
  • Outdoor swimming pool (summer season)

Does the Alegria Fenix Family have a 24h reception?

Yes, Alegria Fenix Family has a 24-hour reception.

Is there heating in Alegria Fenix Family?

Yes, Alegria Fenix Family has heating in the common areas.

Is there air conditioning in the common areas at Alegria Fenix Family?

Yes, Alegria Fenix Family has air conditioning in the common areas.