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Alua Tenerife

Calle Antonio Ruiz Alvarez, 7, Puerto de la Cruz
8.6 See 245 reviews

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Accommodation facilities/services

Pet Policy

This accommodation allows pets with the following conditions:
  • Maximum weight: 10 kg/pet
  • Price: 20 €/night and pet
  • Pets are only allowed in a specific type of room. Please check in advance for availability.
Important Information: Once you've completed your booking, please send us a message via the contact section to inform us that you will be travelling with your pet. This allows us to notify the accommodation in advance, ensuring everything is prepared for your arrival.

About the accommodation

The Alua Tenerife 4* hotel is a benchmark establishment in Puerto de la Cruz, a pioneer and respected hotelier. Its spectacular hall, the panoramic elevator that will take you to the top floor to enjoy magnificent views, the extensive facilities for children, the restaurants and bars, and its unbeatable location will make your stay a rewarding experience.

For children, the swimming pool and playground, one of the largest and most complete in all of Puerto de la Cruz, which, together with the entertainment staff, will make the stay of the "little ones" an unforgettable experience. Needless to say, it has the peace of mind that it will mean for every father and every mother to have their children in a complex where they can enjoy what they like the most.

In the accommodation you will find a gym, heated pool and sauna. These services are managed by a company external to the accommodation and are subject to payment. If you want to enjoy them, you should check the schedules and conditions upon arrival :-)

This establishment has created a series of services aimed at the wide variety of customers who visit them: families with children, couples, business holidays... everyone will feel at ease, and there will be facilities and services for everyone to make their stay a magnificent experience. .

Its unbeatable location, 100 meters from "Jardín" Beach, and a few minutes from Loro Parque, make our hotel an ideal starting point to start your holiday, or simply to relax in a quiet and familiar environment.

Book now at the Alua Tenerife 4* hotel

Some of the detailed services may be paid. You can check their rates directly at the establishment. This information is subject to change by the accommodation.

Some of the services listed may be considered as extras. Please check with the reception desk upon your arrival. This information is subject to change by the accommodation.
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Alua Tenerife
Customer photos

Customer reviews

Very good
Based on 245 reviews
All of these reviews have been checked and verified
9 DANI Travelled with couple October 2023 I have been very pleased with everything, an excellent hotel
Todo he estado muy agusto un hotel excelente
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9.7 Inmaculada Travelled with couple October 2023 I loved it all.
Me ha encantado todo.
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7.2 Sonia Travelled with family September 2023 Hotel staff and facilities
El personal del hotel y las instalaciones
Breakfast very little varied and of low quality.
Desayuno muy poco variado y de baja calidad.
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6 Miguel Travelled with couple September 2023 The facilities are adequate.
Las instalaciones son correctas.
The cleanliness leaves much to be desired. Out of 5 days we stayed, two days the towels were dirty and the last day the sheets were dirty.
La limpieza deja mucho que desear. De 5 días que estuvimos, dos días las toallas sucias y el último las sábanas.
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9.7 Conchi Travelled with family August 2023 Everything perfect, the only thing was the buffet food, which was not varied.
Todo perfecto, lo único la comida del buffet que era poco variada
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9.3 Beatriz Travelled with couple August 2023 The hotel staff, cleanliness, spaciousness of the room and breakfast.
El personal del hotel,limpieza ,la amplitud de la habitación y los desayunos.
The heat in the common areas, the fact that they charge for the natural juice at breakfast, and the view from the room, since it was supposed to be a sea view.
El calor que hace en las zonas comunes,que cobren el zumo natural en el desayuno.Y las vistas de la habitación ,ya que se suponía que eran vistas al mar.
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7.7 Sebastià Travelled with family August 2023 -- The attention of the staff was very good. The best the people at the reception, buffet and cleaningThe rooms were very spacious and clean. The hotel is very nice
-- la atención del personal bastante bien. La mejor las personas de recepción , del buffet y de la limpiezaLas habitaciones muy amplias y limpias . El hotel muy bonito
The all inclusive was from 11 to 11. If in the morning you wanted to have an acceptable coffee you had to pay at 8 in the morning the pool loungers were already reserved with towels. The buffet was very limited and the food was very tasteless. The wine came out of machines and had a bad taste. In the all inclusive all white brands. For washing 2 pants, 1 jumpsuit and 3 polo shirts we were charged 77€. We are not allowed to travel with luggage and the hotel took advantage of this, the spa had to be paid separately. The parking was 12€ per day. The view from the room overlooked a wasteland.
El todo incluido era de 11 a 11. Si por la mañana te querías tomar un café aceptable debías pagar a las 8 de la mañana las tumbonas de la piscina ya estaban reservadas con toallas. El buffet muy limitado y la comida muy justa de sabor. El vino salía de máquinas y se sabor nefasto. En el todo incluido todo marcas blancas. Por lavar 2 pantalones, 1 mono y 3 polos nos cobraron 77€. No nos dejan viajar con equipaje y en el hotel se aprovecharon de esto.El spa había que pagarlo aparté. El parquing 12€ diarios. Las vistas de la habitación daban a un descampado
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10 Yonathan Travelled with family August 2023 All
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9.7 Micaela Travelled with family August 2023 Everyone has been very friendly reception, animation and waiters. Very happy with the hotel I hope to return next year.
Todos han sido muy amables recepción, animación y camareros. Muy contenta con el hotel espero volver próximo año.
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9.3 Noelia Travelled with family July 2023 The rooms are large and clean. The pool was ok, no slides and stuff, but ok. Very attentive staff.
Las habitaciones grandes y limpias. La piscina correcta, sin toboganes y cosas, pero bien. El personal muy atento.
The dinners are regular, although you can't ask for more for the price and season, but always salads, sausage, gazpacho and pasta and pizza for children. Meat and fish of average quality are also served. The breakfast is correct.
Las cenas regular, aunque tampoco se puede pedir más por el precio y temporada, eso sí, siempre ensaladas, embutido, gazpacho y pasta y pizza para niños. Luego se sirve tb carne y pescado de calidad media. El desayuno correcto.
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6.3 Oscar Travelled with couple September 2023
9.3 Sara Travelled with couple September 2023
9 Nerea Travelled with couple September 2023
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Frequently asked questions about Alua Tenerife

Where can I park at Alua Tenerife?

If you stay at Alua Tenerife you have the following parking possibilities (subject to availability):
  • Paid Indoor parking

Does the Alua Tenerife have wifi connection?

The Alua Tenerife offers free Wi-Fi throughout the hotel.

Can I stay with a pet at Alua Tenerife?

Pets are allowed at Alua Tenerife (on request and direct payment at the hotel). Check the conditions.

Is there children's cots available at Alua Tenerife?

The Alua Tenerife has free cots available at the hotel (please request before your trip).

Does the Alua Tenerife have a swimming pool?

Yes, Alua Tenerife has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.
  • Children's swimming pool (all season)
  • Outdoor swimming pool (all season)

Does the Alua Tenerife have a 24h reception?

Yes, Alua Tenerife has a 24-hour reception.

Is there air conditioning in the common areas at Alua Tenerife?

Yes, Alua Tenerife has air conditioning in the common areas.

Is Alua Tenerife adapted for people with reduced mobility?

Yes, Alua Tenerife is adapted for people with reduced mobility.