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Where you’ll be
Bakour La Manga Splash
Gran Via De La Manga Km 14, La Manga del Mar Menor
6.9
225 reviews
More Info
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Everything you need to know
This deal includes
- Accommodation at the 4-star Bakour La Manga Splash, located in La Manga del Mar Menor.
- Available on a full-board
- Available in Comfort and Baku rooms.
Travel Dates: until September 27, 2026.
Water parks and pools with slides
Adventure and fun at the hotel’s Water Slides park!
Get ready for the ultimate splash at Bakour La Manga Splash! Here, water takes centre stage and family fun never stops.
The pools become a world full of excitement with epic Water Slides and water games where children are the stars of the show, with laughter and fun guaranteed in a safe environment.
While the little ones burn off energy between slides and splashes, you can relax on the sun loungers or enjoy a peaceful swim in the main pool.
- Opening hours: both the swimming pool and the water park are open from 10:30h to 19:30h.
- Opening period: open throughout the entire summer season!
Sunny days, endless smiles and unforgettable moments… come and enjoy the summer you’ve been dreaming of!
Your perfect stay
Bakour La Manga Splash: family fun and relaxation by the Mar Menor
The Bakour La Manga Splash 4* is the perfect destination for a holiday full of energy, comfort and unforgettable family moments. Its modern and welcoming atmosphere invites you to unwind from the very first moment.
It features an attractive water park with slides, several outdoor swimming pools and spacious sunbathing areas, ideal for making the most of the warm weather. There is also a buffet restaurant, leisure areas and facilities designed for all ages.
Located in La Manga del Mar Menor, the hotel offers easy access to both the calm waters of the Mar Menor and the Mediterranean, providing plenty of options for beaches, water sports and seaside strolls.
Guests particularly highlight the entertainment programme, the children’s facilities and the excellent value for money, making it a highly regarded choice.
Get ready for a holiday full of fun and relaxation: this hotel has everything you need to make you want to return.
Travelling with children? Discover the new Baku Room!
From June 13, families can enjoy the brand new Baku Room, a themed family room inspired by Baku, the accommodation’s mascot.
Designed especially for little adventurers, the room features a personalised bunk bed with a marine inspired design and a fun children’s atmosphere that turns every stay into part of the holiday experience.
Guests staying in this room will also receive a themed welcome pack for children, along with exclusive Baku decoration details that create a cheerful and family friendly environment.
As an extra benefit, the stay also includes late check-out, subject to availability.
Illustrative rendering of the new room type. Final design may be subject to changes.
Meals & more
Full Board, all you have to do is enjoy
Choose Full Board and forget about planning meals, everything is taken care of so you can focus entirely on relaxing and enjoying your holiday.
What does it include
- Your Full Board stay begins with dinner on the day of arrival
- It ends with lunch on the day of departure
- Throughout your stay, you’ll enjoy all main meals included, breakfast, lunch and dinner according to your booked dates
Good to know
- This information applies only to the catering service
- Please check the hotel’s check-in and check-out times to plan your arrival and departure smoothly
A simple, comfortable way to enjoy your holiday… just sit back and savour every moment.
Why this destination is a must-visit
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La Manga del Mar Menor: where two seas meet
What is now one of Spain’s most popular holiday destinations was once nothing more than a strip of dunes and wild sandbanks. In La Manga, you can literally walk with a different sea on each side.
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The only place where you can swim in two seas on the same day This is La Manga’s biggest attraction and it’s completely real. In some areas, the strip is barely 300 metres wide: on one side, the calm and warm waters of the Mar Menor, and on the other, the Mediterranean Sea with its waves and cooler temperatures. You can start the morning floating peacefully in one sea and cross the road to dive into the other.
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From wild dunes to holiday paradise Until the 1950s, La Manga was practically untouched. A landscape of huge dunes covered with junipers and pine trees, with only a few fishermen’s houses and a lighthouse. Its transformation began in the 1960s and completely changed the area in just a few decades.
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The “golas”: channels connecting both seas The Mar Menor is not entirely enclosed. It stays alive thanks to the “golas”, natural channels that connect it to the Mediterranean Sea and allow water to flow between both seas. The most famous is the Gola de la Encañizada, where a traditional fishing technique of Arab origin is still used today.
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The mysterious shipwreck near Isla Grosa Just opposite La Manga lies Isla Grosa. Beneath its waters rests the “Bajo de la Campana”, an archaeological site where a Phoenician ship sank over 2,600 years ago. Archaeologists discovered treasures including tin ingots, engraved elephant tusks and ancient ceramics. Today, the silhouette of the island is one of the most iconic views in the area.
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The therapeutic mud baths of Las Charcas Nearby, in the Lo Pagán area, you’ll find one of Europe’s largest open air mud therapy spots. Thanks to the high salinity of the Mar Menor and the sunshine, mineral rich mud forms naturally on the seabed. Watching visitors cover themselves head to toe in mud before rinsing off in the sea is part of the local experience.
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The “Bridge of Laughter” At kilometre 14, in the Veneziola canal area, you’ll find one of La Manga’s most curious landmarks: a bridge with a dramatic arch shape inspired by Venice. Locals nicknamed it the “Bridge of Laughter” because of the roller coaster feeling you get in your stomach when driving across it.
Murcia: the jewel of south eastern Spain that has it all
Murcia is one of Spain’s best-kept secrets, offering sunshine almost all year round, a relaxed Mediterranean lifestyle and a rich cultural heritage. Located in the southeast of Spain, this vibrant city and its surrounding region are ideal for couples and families looking for good weather, great food and a more authentic Spanish experience away from the crowds.
Make sure you visit:
- The impressive Catedral de Murcia, a stunning mix of Gothic, Renaissance and Baroque styles.
- Murcia’s historic old town, perfect for strolling through lively squares and traditional streets.
- The Cartagena, famous for its Roman heritage and natural harbour.
- Local markets such as Verónicas, where daily life and local flavours come together.
Beaches we think you’ll like:
- Mar Menor: shallow, warm waters, ideal for families.
- Los Alcázares Beach: calm and well-equipped.
- La Manga beaches: long sandy stretches between two seas.
- Cala Cortina (Cartagena): small, scenic and very local.
Family-friendly activities:
- Enjoy a relaxed boat or paddleboard session on the Mar Menor.
- Visit parks and gardens around the Segura River.
- Discover Roman history through interactive museums in Cartagena.
- Take easy cycling routes along the coast or flat inland areas.
Make sure you try these local delicacies:
- Caldero del Mar Menor, a traditional rice dish cooked with fish.
- Zarangollo, made with courgette, onion and egg.
- Pastel de carne, Murcia’s iconic savoury pastry.
- Fresh fruit and vegetables from the fertile Huerta de Murcia.
Make the most of your visit and go to...
- Cartagena (45 minutes): Roman ruins, harbour views and history.
- La Manga del Mar Menor (40 minutes): beaches on both sides.
- Alicante (1 hour): castles, beaches and a lively atmosphere.
Solo & family stays
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Babies aged 0 to 2 years: the first baby stays free of charge when sharing a bed with two adults in double rooms.
- If you need to include 2 babies in the same room, make sure to contact us here to check if this is possible.
- If you need to include 2 babies in the same room, make sure to contact us here to check if this is possible.
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Children aged 3 to 11: first child benefits from a 75% discount, second child benefits from a 50% discount.
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Except for bookings between 20/06/2026 and 12/09/2026:
- Children aged 3 to 11: the 1st and the 2nd benefit from a 50% discount.
- Children aged 3 to 11: the 1st and the 2nd benefit from a 50% discount.
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If your stay covers periods with different discount rates, the most restrictive discount will always apply.
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Good to know: Discounts for children apply only when the child shares the room with two adults or two people paying the adult rate.
Maximum room occupancy: 2 adults + 2 children up to 11 years old.
- Would you like to book for one person? The single room surcharge is approximately 80%. This is already included in the prices shown during the booking process. The surcharge may vary depending on your travel dates and will be reflected during booking.
Pet Policy
Pets are not permitted in this accommodation.
What our customers are saying about the accommodation
6.9
Very good
Based on 225 reviews
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Real reviews
All reviews have been carefully checked and verified.
Real reviews
All reviews have been carefully checked and verified.
La habitación
The food was terrible, and on top of that, there was a general lack of maintenance in the facilities.
La comida mal no lo siguiente y falta de mantenimiento en general en las instalaciones.
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Disappointing
La verdad que TODO ...las instalaciones fenomenal,comida bastante buena,y lo mejor de todo el servicio tanto CRISTIAN como KIKO lo mejor del hotel
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Superb
El buffet y los toboganes
You can't adjust the air conditioning in the room properly.
Que no se puede regular bien el aire acondicionado de la habitación
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Fabulous
Lo mejor del hotel, sin duda, son los toboganes. Mi hija de 10 años ha disfrutado muchísimo y, para los niños, es un auténtico reclamo.
Para el resto de la familia, sinceramente, no hemos encontrado muchos otros elementos especialmente atractivos que destacar. Quizá la zona de bar dentro de la piscina sea otro punto interesante y diferenciador.
En general, creo que al hotel le falta un toque de actualidad y una mejora importante en los espacios de ocio y zonas comunes. En algunos puntos se percibe cierta falta de mantenimiento y eso hace que el entorno pierda parte del atractivo que podría tener.
Por nuestra experiencia visitando hoteles de este tipo, pensamos que, con una renovación de estos espacios y un poco más de cuidado, podría convertirse en un entorno mucho más agradable e idílico también para los adultos.
The hotel has a lot of potential and could become a great hotel, but right now it gives off a certain sense of neglect in some respects. There are areas that need a coat of paint, very modern spaces next to others that are quite outdated, and in certain places you notice a lack of cleanliness and maintenance.
For example, the reception is impeccable and very well looked after, whereas the terrace is quite old-fashioned and would need a refurbishment. That difference between the various areas makes the experience somewhat inconsistent.
I honestly believe that, with a solid investment and a renovation and maintenance plan, the hotel could improve a lot and become a really attractive establishment.
In its current state, and to be objective, my rating couldn’t be higher than a 6 out of 10. Not because it’s a bad hotel, but because it has huge potential that, as of today, still isn’t being realised.
El hotel tiene muchísimo potencial y podría llegar a ser un gran hotel, pero actualmente transmite cierta sensación de dejadez en algunos aspectos. Hay zonas que necesitan una mano de pintura, espacios muy renovados junto a otros bastante obsoletos y, en determinados lugares, se aprecia falta de limpieza y mantenimiento.
Por poner un ejemplo, la recepción está impecable y muy cuidada, mientras que la terraza resulta bastante anticuada y necesitaría una renovación. Esa diferencia entre unas zonas y otras hace que la experiencia sea algo irregular.
Creo sinceramente que, con una buena inversión y un plan de renovación y mantenimiento, el hotel podría mejorar muchísimo y convertirse en un establecimiento realmente atractivo.
En su estado actual, y siendo objetivo, mi valoración no podría superar un 6 sobre 10. No porque sea un mal hotel, sino porque tiene unas posibilidades enormes que, a día de hoy, todavía no están aprovechadas.
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Pleasant
Los toboganes para los niños
It was hot in the main areas.
Very little entertainment.
The food was repetitive and not very good quality.
Calor en zonas comunes.
Poca animación.
Comida repetitiva y poca calidad
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Disappointing
Lo mejor para ir con niños , piscina de poca profundidad y los toboganes un 10 . Yo casi ni vi a mis hijos . Siempre estaban entretenidos . Aparte que hay personal de animación y una sala para niños
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Superb
Lo que mas me a gustado por decir algo bueno a sido las vistas que teníamos y el trato del personal.
Good evening,
I am contacting you to submit a formal complaint regarding our stay from 14th to 19th August at the Hotel Bankur La Manga Splash, which we booked through Jump2spain.com.
Unfortunately, the experience was far below what we expected and did not match the conditions we believed we had booked. Our aim on this holiday was to relax and unwind, but from the very first day we encountered various problems that continued for nearly the entire stay.
As soon as we arrived in the room, we found that the terrace was dirty, the curtains were also stained, and the bathroom towels were torn and dirty. In addition, the air conditioning barely worked. It was on, but hardly cooled the room at all, which was especially worrying as it was August.
We immediately reported the air conditioning issue and were told a technician would be notified. However, during our stay, the situation remained virtually unchanged. We can’t know if the technician came while we were out, but the fact is the problem was never fixed and we had to put up with unsuitable temperatures throughout our stay.
As for cleaning, we also found it clearly insufficient. There was hardly any proper cleaning of the room, bathroom or terrace until the second-to-last day, when a staff member gave it a clean that we did consider adequate. This makes us think the problem was not an inability to do the job properly, but that the cleaning simply wasn’t being done right on other days.
When it comes to the food, both the variety and quality were quite disappointing. What we did find genuinely good was mainly the food cooked on the grill, but for the five days, the options were very repetitive, with dishes such as chicken, mackerel, pasta sholidays and hake being offered almost every day.
Also, although the buffet hours stated it was open until 3:00 pm, items like fruit were already unavailable if you arrived around 2:45 pm, and they were not restocked. We believe if service is until 3:00 pm, all items included in the buffet should remain available right up until it ends.
Another aspect that surprised us was the state of the pool and waterWater Slides. Visually, the pool is very attractive and could be a major draw for the hotel. However, the water was so cloudy that we could barely see our own feet, which we found particularly concerning in terms of cleanliness and maintenance. The Water Slides, meanwhile, relied on a hose for sliding, which we found rather inappropriate for a hotel of this standard.
We also want to mention the air conditioning issue in the communal areas. We were uncomfortably hot not just in our room, but also in different areas of the hotel, including the dining room and reception. In the middle of August, we feel these facilities should have adequate climate control for the number of guests.
Additionally, we found the dining room far too small for the number of guests, leading to a feeling of overcrowding. On top of this, large fans were used to cope with the heat, which was not an adequate solution.
Another major problem was the lifts. The hotel has only two lifts, each with a maximum capacity of four people, and during our stay, one of them broke down at precisely one of the busiest times, when most guests were returning from the beach and pool. This led to long waits and considerable difficulties in accessing the rooms.
We also found the entertainment and leisure options insufficient. The entertainment was limited to specific performances on certain days, and beyond that, the hotel offered very few other leisure alternatives. To do any other activities, you had to drive elsewhere.
We would especially like to highlight a situation we found particularly contradictory.
Before our arrival, as check-in was at 3:00 pm, we called the hotel to ask if we could have lunch on the last day instead of the first, since we would arrive at check-in time. We were told this was not possible.
However, on the second-to-last day, knowing we would be leaving in the morning, we asked if they could prepare a picnic for us to have the meal we’d missed on the last day. We were told the hotel doesn’t provide picnics and that if we wanted to switch our meal, we should have called earlier.
When we explained that we had in fact called before our arrival to request this change and were told it wasn’t possible, the response was simply that those were the hotel rules.
We feel this situation shows a lack of coordination and information and seems particularly unfair, since we did exactly as we were told before travelling.
With all this said, we want to make it clear that the hotel staff were, on the whole, polite, friendly and courteous, and we understand they do what they can within their means. Our complaint is not intended to blame the staff personally, but to highlight the overall state of the facilities, the cleaning, the maintenance, the air conditioning, the catering and the organisation of the service.
We also want to acknowledge the positive aspects: the view from our seventh-floor room was spectacular, especially overlooking the harbour entrance, and we think the pool is a very attractive facility. We also appreciated that water was included with meals, even though we had booked a Full Board without drinks.
Precisely because we have tried to take both the positives and negatives into account, we consider that our overall experience was clearly unsatisfactory.
We were not expecting a luxury hotel or perfect facilities, but we did expect reasonable standards of cleanliness, maintenance, climate control, catering and organisation, especially considering the price paid and the features offered at booking.
We feel we paid for a service that was not delivered as expected and that the problems described were not isolated incidents, but a series of deficiencies that affected almost our entire stay.
We await your response and a satisfactory solution.
If necessary, we can provide photographs, videos and any other documentation we have relating to the conditions we found during our stay.
Thank you for your attention.
Buenos noches,
Me pongo en contacto con ustedes para presentar una reclamación formal en relación con la estancia que realizamos del 14 al 19 de agosto en el Hotel Bankur La Manga Splash, contratada a través de BuscoUnChollo.
Lamentablemente, la experiencia ha estado muy por debajo de lo que esperábamos y de las condiciones que entendíamos que estábamos contratando. Nuestro objetivo durante este viaje era descansar y desconectar, pero desde el primer día nos encontramos con diferentes problemas que se mantuvieron durante prácticamente toda la estancia.
Nada más llegar a la habitación, nos encontramos con que la terraza estaba sucia, las cortinas también presentaban suciedad y las toallas del baño estaban rotas y sucias. Además, el aire acondicionado apenas funcionaba. Estaba fijo, pero prácticamente no enfriaba la habitación, algo especialmente preocupante al encontrarnos en pleno mes de agosto.
Informamos de inmediato del problema del aire acondicionado y se nos indicó que se avisaría a un técnico. Sin embargo, durante nuestra estancia la situación continuó prácticamente igual. No podemos saber si el técnico llegó a acudir mientras estábamos fuera, pero lo cierto es que el problema no quedó solucionado y tuvimos que soportar unas condiciones de temperatura poco adecuadas durante la estancia.
En cuanto a la limpieza, consideramos que también ha sido claramente insuficiente. Prácticamente no vimos una limpieza adecuada de la habitación, baño y terraza hasta el penúltimo día, cuando una trabajadora realizó una limpieza que sí consideramos correcta. Esto nos hace pensar que el problema no era la imposibilidad de realizar una limpieza adecuada, sino que durante los días anteriores esta no se estaba realizando correctamente.
Respecto a la restauración, la variedad y calidad de la comida también nos ha decepcionado considerablemente. Lo que encontrábamos que estaba realmente bueno era principalmente lo que preparaban a la plancha, pero durante los cinco días la oferta resultaba muy repetitiva, con platos como pollo, caballa, cintas y merluza que se repetían prácticamente a diario.
Además, aunque el horario del buffet indicaba que estaba abierto hasta las 15:00 horas, si se llegaba aproximadamente a las 14:45 horas ya había productos que no estaban disponibles, como fruta, y no se reponían. Consideramos que si el horario de servicio termina a las 15:00 horas, los productos incluidos en el buffet deberían mantenerse disponibles hasta la finalización del servicio.
Otro aspecto que nos ha sorprendido ha sido el estado de la piscina y los toboganes. La piscina, visualmente, es muy bonita y podría ser uno de los grandes atractivos del hotel. Sin embargo, el agua estaba tan turbia que prácticamente no podíamos ver nuestros propios pies, algo que nos pareció especialmente preocupante desde el punto de vista de la limpieza y mantenimiento. Los toboganes, además, funcionaban utilizando una manguera para facilitar el deslizamiento, algo que nos pareció bastante poco apropiado para las instalaciones de un hotel de estas características.
También queremos destacar el problema de climatización en las zonas comunes. Hemos pasado calor no solamente en la habitación, sino también en diferentes zonas del hotel, incluido el comedor y la recepción. En pleno mes de agosto, consideramos que estas instalaciones deberían disponer de una climatización adecuada para el número de huéspedes.
El comedor, además, nos pareció demasiado pequeño para la cantidad de personas alojadas, generando una sensación de saturación. A esto se añadía el uso de grandes ventiladores debido al calor, lo cual tampoco resultaba una solución adecuada.
Otro problema importante fueron los ascensores. El hotel dispone únicamente de dos ascensores, con una capacidad máxima de cuatro personas, y durante nuestra estancia uno de ellos dejó de funcionar precisamente en una de las horas de mayor afluencia, cuando la mayoría de huéspedes regresábamos de la playa y la piscina. Esto provocó esperas y dificultades importantes para poder acceder a las habitaciones.
También consideramos insuficiente la oferta de animación y ocio. La animación se limitaba a determinadas actuaciones en días concretos y, fuera de eso, el hotel ofrece pocas alternativas de ocio. Para poder realizar otras actividades era necesario desplazarse en coche.
Queremos hacer una mención especial a un punto que nos ha resultado especialmente contradictorio.
Antes de nuestra llegada, teniendo en cuenta que el check-in era a las 15:00 horas, llamamos previamente al hotel para preguntar si podíamos realizar la comida el último día en lugar del primero, ya que llegábamos a la hora de entrada. Se nos indicó que no era posible.
Sin embargo, el penúltimo día, sabiendo que nos marcharíamos por la mañana, preguntamos si podían prepararnos un picnic para poder disponer de la comida que no habíamos podido realizar el último día. Se nos indicó que el hotel no preparaba picnic y que, si queríamos cambiar la comida, teníamos que haber llamado antes.
Cuando explicamos que precisamente habíamos llamado antes de nuestra llegada para solicitar ese cambio y que se nos había indicado que no era posible, la respuesta fue simplemente que esas eran las normas del hotel.
Consideramos que esta situación demuestra una falta de coordinación e información y nos parece especialmente injusta, ya que hicimos precisamente lo que se nos indicó antes de viajar.
Dicho todo esto, queremos dejar claro que el personal del hotel, en general, fue correcto, amable y educado, y entendemos que los trabajadores hacen lo que pueden dentro de sus posibilidades. Nuestra reclamación no pretende responsabilizar personalmente a los empleados, sino poner de manifiesto el estado general de las instalaciones, la limpieza, el mantenimiento, la climatización, la restauración y la organización del servicio.
También queremos reconocer los aspectos positivos: las vistas desde nuestra habitación en la séptima planta eran espectaculares, especialmente por la zona de salida del puerto, y consideramos que la piscina es una instalación muy bonita. Asimismo, valoramos positivamente que el agua estuviera incluida durante las comidas pese a haber contratado una pensión completa sin bebidas incluidas.
Precisamente porque hemos intentado valorar tanto lo positivo como lo negativo, consideramos que nuestra experiencia global ha sido claramente insatisfactoria.
No esperábamos un hotel de lujo ni unas instalaciones perfectas, pero sí considerábamos razonable encontrar unas condiciones adecuadas de limpieza, mantenimiento, climatización, restauración y organización, especialmente teniendo en cuenta el precio abonado y las características del establecimiento que se ofrecían en el momento de la contratación.
Consideramos que hemos pagado por un servicio que no se ha prestado en las condiciones esperadas y que los problemas descritos no corresponden a una incidencia puntual, sino a una acumulación de deficiencias que han afectado prácticamente a toda nuestra estancia.
Quedamos a la espera de su respuesta y de una solución satisfactoria.
En caso necesario, podemos aportar fotografías, vídeos y cualquier otra documentación que tengamos relacionada con las condiciones encontradas durante nuestra estancia.
Gracias por su atención.
Un saludo.
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Disappointing
Lo mejor del hotel, la mayoría de trabajadores
The photos have nothing to do with reality: neglected facilities, dreadful, repetitive and poor food (the only thing worth saving was the breakfast).
Cleaning was non-existent — in the room they just used air freshener and little else; the communal areas were dirty, the dining room appallingly so. And air conditioning? Ha — there wasn’t any in the main areas (only broken, filthy fans) and it failed in the room.
In short, it’s not fit to be called a four-star hotel.
Entertainment was almost non-existent, only two days a week.
By far the worst hotel I have ever stayed in.
Las fotos no tienen nada que ver con la realidad, instalaciones descuidadas, comida nefasta , repetitiva y mala (lo único que se podía salvar el desayuno)
Y ya la limpieza era nula, en la habitación echaban ambientador y poco más, los espacios comunes sucios, el comedor sucio a más no poder, y aire acondicionado? Jajaja no había ni en las zonas comunes(había ventiladores rotos y sucios) y en la habitación se saltaba el aire.
Vamos que de cuatro estrellas le sobran las cuatro.
La animación, casi nula dos días a la semana
El peor hotel en el que he estado con mucha diferencia.
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Disappointing
Somos una familia de 5 y fuimos 5 días, 4 noches. No hay habitaciones de más de 4 personas y nos alojamos en dos habitaciones, pedimos con antelación unas habitaciones comunicadas y nos dijeron que estaban ocupadas. Nos daban una habitación en la 4º planta y otra en la 8º. Les dije que por favor nos las pusieran en la misma planta y nos la dieron. Las habitaciones súper grandes y bonitas!! Cada una con su balcón, y aseo muy amplio. Fui muy condicionada por los comentarios que leía sobre el hotel, sobre todo por la limpieza, porque solo veía comentarios malos. No es tanto, como dicen, lo que yo pienso es que al ser el suelo negro la mínima suciedad se nota el doble que en otro tono de suelo. Si es verdad que hay zonas comunes como la que da al parquin que está muy descuidada, es la zona del spa, que no está habilitado. Entonces se entiende que está en obras y las obras no son limpias.
Los toboganes grandes se rompieron dos veces y los arreglaron en el mismo día. Lo que no funcionaba es el cubo de la zona infantil, que llame unos días antes para preguntar por los toboganes y ya me dijeron que no iba, y sigue sin ir, no lo han arreglado.
The water pressure in the shower of one of the rooms was very low! We all had to use the other room to shower. And the heat! In the room on the first day, there aren’t normal switches, they’re like an old-fashioned home automation system, and sometimes it goes a bit mad — we found the air-conditioning tricky to work. The reception lad came up several times to help us. It’s not that you’ll freeze, just don’t open the balcony door too much or you’ll lose the cool air. The dining room was hot; on the first day there were no fans, but they put them out later. If you can, pick a table near them — it’s better, because even with fans it’s still warm. The table cleaning was poor: the place mats were the same as the previous diners’ and be careful when sitting down as a chair may be stained from the previous guest or from brushing crumbs from the table onto the people.
But overall I’d give it a 7 because the quality-price ratio is good!
La presión del agua de la ducha de una de las habitaciones, era escasísima! Nos tuvimos que duchar todos en la otra habitación. Y la Calor! En la habitación el primer día, no tiene interruptores normales, son como una domótica antigua, y a veces se vuelve un poco loca, el aire nos costó entender cómo se ponía. Decir que el chico de recepción subió varias veces a ayudarnos. Y tampoco es que te congeles, por eso no abrir mucho la puerta del balcón porque se os va el fresquito. El calor del comedor, el primer día no habían ventiladores, luego ya los pusieron. Si podéis, coger mesa cerca de ellos, mejor!! porque aunque estén puestos hace calor. La limpieza de las mesas, los mantelitos los mismos que los anteriores comensales y tener cuidado al sentarse en la silla, porque puede que esté manchada del anterior o de limpiar la mesa y tirar los restos en las sillas.
Pero en general le doy un 7 porque calidad- precio está bien!
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Very good
el metre del comedor es un profesional y un currante con sus medios minimos,los chicos de barra lo mismo.
the air conditioning in the whole hotel doesn't work properly... corridors, lobby, lifts (it's a nightmare), in the dining room with your t‑shirt sticking to you — they put fans on the second day and on the third day heater‑blowers, but even so you either fell asleep in front of one or ate your lunch or dinner sweating. The same in the rooms: a whole week enduring the heat. The pool was like hot broth — there was no way to cool off. The spa closed, half finished... what a disaster, you aren't comfortable anywhere. We had a booking for three triple rooms and they had to give us premium rooms because none of the three we had booked had a third bed (and there wasn't space to add a rollaway). The hotel itself feels half done: the Water Slides in the children's pools had hoses instead of the proper water pipes because the installation wasn't working; you got silicone on yourself in parts of the pool; the central fountain was off; the play area was closed. When you asked staff why, they just smiled at each other instead of answering. There is no animation or entertainment for children; the evening shows were on alternate nights and laughable for an advertised four‑star hotel. The dining room offered minimal, insufficient and repetitive food. I don't know how they got four stars — it's not even two. We met people who stayed one day and said they were going to ask for a refund and go to the hotel next door. The hotel is isolated from everything... I don't recommend it at all. I'm not usually picky with hotels — we like almost anything and haven't had complaints with those we've stayed in before; they may have ups and downs but this is a complete disaster. The bathrooms were broken, dirty and had a urine stench so strong you couldn't even go in. I've never seen anything like it.
no funciona bien el aire acondicionado en todo el hotel...pasillos, holl,ascensores(es un infierno),en el comedor con la camiseta pegada al cuerpo,pusieron el segundo dia ventiladores y el tercero aerotermos pero aun asi o caias delante de uno o te tirabas la comida o la cena sudando,luego en la habitacion mas de lo mismo, semana entera aguantando el calor,la piscina caldo de pollo no ha habido manera de refrescarse, el spa cerrado medio hacer...menudo desastre no estas bien en ningun sitio, teniamos reserva de 3 triples y nos tubieron que dar habitaciones premium porque ninguna de las 3 que teniamos reserbadas tenia la tercera cama(ni cabian para poner la supletoria). El hotel en si esta como a medias,los toboganes de las piscinas infantiles en vez del agua que corresponde por tuberias habian puesto una manguera porque no funcionaba la instalacion,te manchabas de silicona en algunos puntos de la piscina,fuente central de las piscinas apagada,la zona de juegos cerrada,preguntabas al personal por que y en vez de contestar sonreian entre ellos.No hay animacion ni entretenimiento para niños, los espectaculos por la noche eran dia si y dia no,siendo ridiculos para un supuesto 4 estrellas.el comedor con comida minima,justa y repetitiva.no se de donde se han sacado las 4 estrellas no llega ni a 2. hemos conocido a gente que estaban 1 dia y decian que iban a pedir el dinero de la reserva y se iban al de al lado.hotel apartado de todo...no lo recomiendo nada, no suelo ser exquisito con los hoteles nos gusta cualquier cosa y no teniamos pegas hasta ahora de los que hemos estado,pueden tener sus mas y sus menos pero esto es un autentico desastre. los baños averiados sucios y con una peste a meado que no se podia ni entrar.no he visto cosa igual.
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Disappointing
Nada destacable, todo muy básico.
At the hotel it was unbearably hot, the food had little variety and the restaurant was awful — it was impossible to eat because of the heat. The air conditioning was inadequate, so going to the restaurant was a dreadful experience. I wouldn't go back even if it were free.
En el hotel el un calor insoportable, la comida con poca variedad y el restaurante es horrible, imposible comer con el calor que hacía, el aire acondicionado escaso, por lo que ir al restaurante era una experiencia horrorosa. No vuelvo a ir ni aunque me lo regalen.
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Pleasant
El baño com puerta de cristal no veo normal si te vas con tus hijos q sea un poco mayor,e aire no es fría bien
At reception on arrival the young woman who attended us was somewhat disappointing in her service; the rest of the staff were excellent.
En recepción en la llegada la chica q nos atendió deja un poco a desear su atención,los demás personal super 10
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Fabulous
Pesima limpieza, sin ventilación en las instalaciones, el comedor un cuchitril son vajilla para todos habia q esperar y con dos pinguisno6de aire un calor q no se podía ni estar, la habitación q nos dieron sin poder ventilar porque daba a la piscina con lo cual las toallas nonse podía secar, comida la borde de la intoxicación alimentaria, pesima organizacion para pagos y comidas de batalla
There's nothing good at all except for the rooms' air conditioning.
Todos no hay nada bueno nada mas q el aire acondicionado de las habitaciones.
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Disappointing
Nada, la playa para los niños porque del hotel nada bueno
The bathroom sockets didn’t work, and housekeeping every day had to be asked for missing towels and some days didn’t even clean the whole room. The key has to be requested to be reprogrammed EVERY day. The air conditioning in the room in the morning is never enough at 35°C; at night it’s cold but you can’t switch it off unless the fuses are turned down. Different water Water Slides break every day or they close all three; the children’s slide doesn’t work at all. There’s no air conditioning in the public areas, so by mealtimes it’s sweltering and you lose your appetite. They run out of supplies and don’t restock. Entertainment is terrible: only 3 days out of the 7, and the entertainer is there just 2 hours in the morning and 2 hours in the afternoon, often spending time preparing. You go to reception and they type your complaint into the computer, but after waiting all day you ask if they’ve done anything and they haven’t. Talking to them is useless. I have photos and video of everything because they took my complaint form for consumer services and sent it to Murcia tourism to inspect the hotel, which shouldn’t even be open given all the reckless practices.
El baño no funcionaba enchufes, la limpieza todos los días pidiendo las toallas que faltan y algún día no hacen ni la habitación al completo, la llave hay que pedir TODOS los días que la codifiquen, el aire fijo en la habitación por la mañana no es suficiente a 35* en la habitación por la noche frío pero no se puede quitar si no baja los plomos, toboganes cada día se rompe uno diferente o los cierran los 3, el de los pequeños no funciona nada, no tienen aire acondicionado en zonas comunes por lo que vas a comer cayéndote la gota gorda se te quitan las ganas y todo!! Se les acaban las cosas y no reponen,animación pésima 3 días de los 7 de la semana y el animador viene 2h por la mañana y 2h por la tarde está el solo para preparar las cosas se le va el tiempo también…vas a recepción y escriben tu reclamación en el ordenador después de esperar todo el día les dices si han hecho algo y no lo han hecho!!! No sirve de nada hablar con ellos… tengo fotos y vídeo de todo porque de mí se han llevado una hoja de reclamaciones para consumo y a turismo de Murcia para que inspeccionen el hotel que no debería ni estar abierto de todas las imprudencias que tienen también…
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Disappointing
El buffet,faltal.para 4 estrellas,fatal
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Very good
La habitación muy buena, el aire acondicionado perfecto, limpieza también..
There was a lack of ventilation in the main areas and dining room. As for the pool, on one day the fountain — which was a major attraction — wasn’t working, and the jacuzzi wasn’t either. The children’s area with Water Slides was also out of order; in fact I was told that throughout the whole summer neither the children’s area nor the jacuzzi worked. The adult pool’s pump frequently failed. The food was good but could be improved for a four-star hotel. Would I return? I don’t think so.
Pues falta de aire en zonas comunes, comedor, el tema de la piscina para un día que baje no funcionaba la fuente que era un gran reclamo, el jacuzzi tampoco, la zona de los niños con toboganes tampoco funcionaba y de hecho me dijeron que en todo el verano no funcionó ni la zona de los niños, ni el jacuzzi.. el de los adultos falla mucho la bomba que subía el agua.. la comida buena se podía mejorar al ser un 4 estrellas.. repetiría? No creo…
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Fabulous
Lo unico q puedo decir bueno del alojamiento es el buen trato del personal y las habitaciones limpias y cómodas, las piscinas calientes los boganes infantiles no funcionaban , la bebida marca Pepsi y kas y alcohol de garrafon.
As it’s a 4-star hotel, they should improve the quality of drinks and food and, above all, the air conditioning, as it was too hot to be in the dining room, and the children’s playroom was very hot.
Ya q es un 4 estrellas deberían mejorar en calidad de bebidas y comidas y sobre todo en aire acondicionado q en el comedor no se podía estar del calor q hacia y la sala de juegos infantil mucho calor
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Disappointing
Toboganes
Food, cleaning, entertainment
Comida , limpieza , animación
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Pleasant
Habitación grande. Variedad en el buffet.
Animación infantil buena. Ubicación cerca de la playa i aparcamiento gratis
Air conditioning fault: temperature fixed and cannot be adjusted. Faulty and loose card reader for room power. Weak Wi‑Fi signal. Improve cleanliness.
Fallo del aire acondicionado siempre la misma temperatura sin poder ajustarla, fallo y mal contacto de la targeta para tener luz habitación. Poca red wifi. Mejorar higiene.
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Pleasant
La habitación y el personal lo mejor.
The slide for the smallest children was broken (water pump faulty) and out of service. There are shows after dinner, but only every other day. On non-show days the hotel has no entertainment.
El tobogán para los niños más pequeños estuvo estropeado (la bomba de agua averiada) y estuvo fuera de servicio. Hay actuaciones después de la cena, pero solo cada dos días. Día de no actuación el hotel es cero en animación.
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Fabulous
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