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Hotel Rutllan & Spa

Name: Hotel Rutllan & Spa
Address: Avenida del Ravell, 3, La Massana, AD 400
Price range: Descubre precios y ofertas para este alojamiento
Rating: 8.6

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Avenida del Ravell, 3

• 244.2 m from the centre of La Massana

8.6 See 407 reviews

Check-in/out and other info

Hotel Rutllan & Spa Avenida del Ravell, 3

Map

Accommodation features

Pet-Friendly

Pool

Accommodation not available

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Accommodation facilities/services

24 h reception
Heating
Lift
Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)
Restaurant
Bar
BBQ
Snack bar
Wi-Fi
Free Wi-Fi in common areas
Wi-Fi (to be paid at reception)
Meeting Room
Laundry Service
Car Hire
Free Luggage Room
Ski Equipment Store
Safe at the reception
Door man
Massage Parlour
Sauna
Jacuzzi
Turkish bath
Garden
Balcony
Pool table
Lounge with TV
Business Center
Solarium
Pet-Friendly on request (check fee)
Ski Lockers for a fee
Outdoor Pool (summer)
Shuttle to the airport (check fee)
Transfer to the airport

Room services

TV
Telephone
Hairdryer
Heating
Free Wi-Fi in the rooms
Desk
Safe
Bathtub
Toilet
Amenities
Bedding available
Towels available
Pay mini-fridge

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Parking

The accommodation has an indoor car park with extra charge

Pet Policy

This accommodation allows pets with the following conditions:

Price small pet (up to 10 Kg): 15 €/night and pet. Price large pet (over 10 kg): 30 €/night and pet.

Important Information: Once you've completed your booking, please send us a message via the contact section to inform us that you will be travelling with your pet. This allows us to notify the accommodation in advance, ensuring everything is prepared for your arrival.

About the accommodation

Hotel Rutllan & SPA 4*.

Set in the style of a mountain chalet, it will surprise you with its fantastic location, next to the La Massana cable car, which gives access to the Vallnord Pal-Arinsal ski area: It is located next to the La Massana cable car, which gives access to the Vallnord Pal-Arinsal ski area. Its rustic style (typical mountain style) with its wooden interiors and the friendly and familiar service will make your holiday unforgettable.

The hotel has a 24-hour reception, so you can be attended whenever you need it, free ski lockers and luggage storage, free wifi and heating.

The rooms have heating, wifi connection, television, telephone, safe (free of charge), desk, mini fridge and a fully equipped bathroom with bathtub (except the adapted rooms which have shower), hairdryer and amenities.

In summer, its incredible garden and outdoor pool will complete a most pleasant experience, great! In addition, they also have a SPA for you to unwind even more on your holiday. This area has saunas, Turkish bath and jacuzzi. If you are travelling with children, they can access for two hours in the afternoon as long as they go with an adult, great!

To enjoy its delicious cuisine, the restaurant offers a buffet-style breakfast to start the day with energy. For lunch and dinner you have a choice of menu of the day or check their menu to see what you fancy more and savor Andorran dishes.

Book now at Hotel Rutllan & SPA 4* this summer and discover Andorra at the best price.

Some of the services listed may require an additional fee. You can check the rates directly at the establishment. The accommodation may modify its catering service as needed. All information provided here is subject to change by the accommodation. If you have any questions, please contact us.

Tourism tax

The tourism tax isn't included in the booking price, as it's mandatory to pay this tax directly at the hotel reception. Children under the age of 15 are exempt from this tax.

The tourism tax in a 4 * Hotel is 2 € per person and night.

What our customers are saying about the accommodation

8.6

Very good

Based on 407 reviews

Photos shared by our customers

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8 Josele Travelled with couple November 2025

Lo que más nos a gustado la comida buen desayuno con variedad la cenas bienel personal del comedor muy agradable y atentos.

No me gustan los suelos de moqueta en el dormitorio, lo considero muy cálido pero poco higiénico.

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Very good

10 Macarena Travelled with couple October 2025 "Wonderful, I can only say that everything was positive. We will definitely come back."

Maravilloso solo puedo decir que fue todo positivo seguro volveremos

"The only thing, if anything, I would remove so many carpets but nothing negative, everything super good."

Lo único por decir algo quitaría tantas alfombras pero nada Negativo todo súper bien

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Excellent

10 Jesús Travelled with couple October 2025 Highlight the excellent treatment received from the hotel staff. Pleasant and efficient. The quality of the cuisine is also very noteworthy. We had a wonderful stay.

Destacar el magnifico trato recibido por el personal del hotel. Agradable y eficiente. La calidad de la cocina también es de tener muy en cuenta. Tuvimos una estancia estupenda.

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Excellent

9.7 Lourdes Travelled with couple October 2025 The hotel is super nice with a very authentic Austrian atmosphere. The staff is very attentive and the food (menu) served at the table with a tablecloth and cloth napkin is very good.

El hotel es super bonito con un aire austríaco muy autentico. El personal es muy atento y la comida (menu) servida en mesa con mantel y servilleta de tela, muy buena.

For criticizing something, I would say that the water in the spa is a bit cold.

Por criticar algo, diría que el agua del spa está un poco fría

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Excellent

10 Eva Patricia Travelled with couple October 2025 Both the accommodation and the staff are unbeatable.

Tanto el alojamiento como el personal son inmejorables

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Excellent

7.1 Ismael y Paz Travelled with couple October 2025 "Mateo from reception and Lucia from the restaurant are the best. It has a good location to visit all areas of Andorra."

Lo mejor Mateo de recepción y Lucia de Restaurante. Tiene buena ubicación para visitar todas las zonas de Andorra

In mid-October with 5 degrees at night and no heating, getting out of the shower is hell. The spa also lacks heating. The carpet in the room is excessively worn out. The bathroom is divided into two parts, in one room the toilet and in another room the bathtub and sink, it is noticeable that it is an old hotel.

A mitad de octubre con 5 grados por las noches y sin calefacción, a la hora de salir de la ducha es un infierno. El spa también falto de calefacción. La moqueta de la habitación excesivamente desgastada .El baño está dividido en dos partes, en un cuarto el inodoro y en otro cuarto bañera y lavabo , se nota que es un hotel antiguo.

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Good

10 Anna Travelled with couple October 2025 Very well located hotel with comfortable rooms, delicious food, and a good spa. Very friendly staff.

Hotel muy bien ubicado con habitaciones confortables ,comida deliciosa y buen spa. Personal muy amable .

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Excellent

5.7 Laia Travelled with couple October 2025 The only nice thing was the location for being able to go on excursions and such.

Lo único agradable era la ubicación para poder hacer excursiones y demás.

There was no heating and we were at 6º, we were not treated well and we could not take advantage of the Half Board we paid for. We came in mid-October with a lot of cold, we were at 6 degrees and they did not turn on the general heating that you cannot regulate in your room. We had to ask for 2 extra blankets the second night because it was impossible to sleep with the room so cold (they also did not have heaters or stoves to provide us with). We had to sleep in our jackets. We had paid for Half Board. We arrived on Friday and at 7:30 pm I called because there was a lot of traffic and we wanted to let them know that we would arrive at 10:20 pm and they told me that the kitchen closed at 10 pm and that they could only serve us a cold dinner (cold cuts, bread, and cold omelette). They did not even let us order food from the menu and eat it cold, even though there were salads and food that we could have easily eaten cold, but they did not want to (besides, it costs money to call Andorra, they told me to call back later... 5€ extra on the bill for the calls). In addition to the cold we endured and the mediocre and cold first dinner, the two women who attended us were very unpleasant. The first one is the one who did not want to serve us anything from the menu for dinner and the second one to whom we asked again about the heating to see if they would turn it on the second night. Her response was: we will not turn it on, I am also cold. That response was a huge lack of respect, zero professionalism, and, ultimately, very poor service quality. As guests, we felt belittled and unattended. We believe that we were not treated with care in a hotel that claims to have 4 stars. We would never return to this hotel for anything. In summary: bad staff, a lot of cold in the rooms and the dining room, 0 amenities, 0 flexibility, 0 willingness to help guests feel comfortable. Very bad experience.

No había calefacción y estábamos a 6º, no nos trataron bien y no pudimos aprovechar bien la media pensión que pagamos. Vinimos a mediados de octubre con mucho frío, estábamos a 6 grados y no encendían la calefacción que es general y no puedes regular tu mismx en la habitación. Tuvimos que pedir 2 extras la segunda noche porque era impossible dormir con la habitación tan fría (tampoco tenían calefactores ni estufas para dejarnos). Tuvimos que dormir con polares. Habíamos pagado media pensión. Llegábamos el viernes y a las 19.30h llamé porque había mucho tráfico y queríamos avisar que llegábamos a las 22.20h y me dijeron que a las 22h cerraban cocina y que sólo nos podían servir una cena fría (embutido, pan y tortilla fría). No nos dejaron ni pedir la comida del menú y comérnosla fría, ya que había ensaladas y comida que perfectamente podríamos haber comido fría, pero no quisieron (además que para llamar a Andorra ya cuesta dinero, me dijeron que volviera a llamar más tarde... 5€ de factura extra por las llamadas). Además del frío que pasamos y de la primera cena mediocre y fría también, las dos mujeres que nos atendieron fueron muy desagradables. La primera es la que no nos quiso servir nada de la cena del menú y la segunda a la que volvimos a preguntar por la calefacción a ver si la segunda noche la encenderían. Su respuesta fue: no la encenderemos, yo también tengo frío. Que nos respondiera eso fue una falta de respeto gigantesca, profesionalidad nula y, en definitiva, una calidad del servicio pésimo. Como huéspedes nos sentimos menospreciados y nada atendidos. Creemos que no nos trataron con cuidado en un hotel que representa que tiene 4 estrellas. Por nada del mundo volveríamos a este hotel. En resumen: malos trabajadores, mucho frío en las habitaciones y el comedor, 0 comodidades, 0 flexibilidad, 0 querer ayudar a los huéspedes a sentirse cómodos. Muy mala experiencia.

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Average

10 María Teresa Travelled with friends October 2025 Minos is great. Very good service, especially the dining room staff. Lluma is wonderful and a very good professional. Jhon is very helpful. And the Chef is lovely. The food is very good.

Minos gusta mucho. Muy buena atención, en especial el personal del comedor . Lluma maravilloso y muy buen profesional. Jhon muy servicial . Y el Cheff un encanto. La comida muy buena.

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Excellent

9.4 Yolanda Travelled with friends October 2025 We really liked the hotel and also the hotel's location.

El hotel nos ha gustado mucho y la situación del hotel también.

"At breakfast, I was missing things for a 4*."

En el desayuno me faltaban cosas para un 4*.

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Excellent

3.4 Javi Travelled with couple September 2025 Without a doubt, to the staff of the Hotel.

Sin duda, al personal del Hotel

Old hotel, with carpeted floors throughout, which I was not informed of, and being allergic to dust mites, I had a terrible time, as they couldn't change my room. The food is à la carte, not buffet style, we chose the spa option, and well, I only went to the pool, none of the saunas or the Turkish bath were working.

Hotel viejo, con todo el suelo de moqueta, de lo cual no se me informó y al ser alérgico a los ácaros, lo pasé fatal, ya que no me pudieron cambiar de habitación. La comida es a la carta no es estilo buffet, cogimos la opción de spa, pues bien solo iba a la piscina ninguna de las saunas ni el baño turco funcionaban

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Basic

8.9 Pedro Travelled with friends September 2025 The staff is very friendly and attentive and are always willing to solve any doubts, both the bar girl and the breakfast staff, follow the same line.

El personal es muy amable y atento y en todo momento están dispuestos para solucionar cualquier duda, tanto la chica del bar como el personal del desayuno, siguen la misma línea.

Maybe it would be interesting to remove the carpets from the rooms, at least in room 204 it looks bad and smells bad. It is the only negative detail to mention.

Tal vez sería interesante eliminar las moquetas de las habitaciones, al menos en la habitación 204 tiene mal aspecto y huele mal. Es el único detalle negativo a reseñar.

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Very good

9.7 Gines Travelled with couple August 2025 Service, facilities, and staff perfect, we will definitely come back!

Servicio, instalaciones y personal perfecto , volveremos seguro !!!

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Excellent

7.7 Annros Travelled with family August 2025 For me the best thing is the staff, always attentive and very pleasant, hardworking and friendly, both at reception and in the restaurant.

Para mi lo mejor el personal, siempre pendientes y muy agradables, trabajadores y simpáticos, tanto en recepción como en restaurante.

The worst thing was that the children's menu was always the same and had no fish at all. Be careful when ordering "butterfish", it can make you sick especially if you haven't eaten it before, my husband had a really bad time for two days. The outdoor pool was frozen, not heated at all, neither my daughter nor I could swim, and my husband managed for a while and couldn't wait to get out of the water.

Lo peor que el menú infantil era siempre el mismo y que no tenía nada de pescado. Ojo a pedir "pez mantequilla", puede sentar mal sobre todo si no lo has comido antes, mi marido pasó dos dias muy mal. Piscina exterior congelada, de climatizada nada, ni la niña ni yo nos pudimos bañar y mi marido un rato y deseando salir del agua.

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Good

7.7 Lidia Travelled with couple August 2025 Everything was fine in general, the staff was very friendly and the food was good although I thought it was a buffet type but it's only for breakfast, the rest is à la carte.

Todo bien en general el personal muy amables y la comida buena aunque yo pensaba que era tipo buffet pero solo es desayunos el resto en menu

The rooms have very old furniture and carpet everywhere.

Las habitaciones el mobiliario muy antiguo y moqueta por todo sitios

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Good

9.7 Roman Travelled with couple August 2025 The hotel is good. Very cozy. The staff is very friendly and attentive. Restaurant and food are great. We are very happy. I recommend it.

El hotel está bien. Muy acogedor. Personal muy amable i atento. Restaurante i la comida super bien. Estamos muy contentos. Lo recomiendo.

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Excellent

8.9 Angels Travelled with couple August 2025 The spa and the breakfast buffet are the best, as well as the rooms and cleanliness. Free 1-hour spa session per booking with Bdeal compensates for not being able to use the outdoor pool.

Lo mejor el spa y el buffet desayuno, habitaciones y limpieza . Detalle de 1hora spa gratuito, por reserva con Bchollo ;que compensa ,el no poder usar la piscina exterior.

More car park spaces would be needed; Spa and food prices are a bit high.

Faltarían más aparcamientos; Precios spa y comida algo subidos .

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Very good

8.6 Gloria Travelled with family August 2025 It is a hotel with very warm and pleasant main areas, a buffet breakfast, more than correct, everything very good, a small but functional spa.

Es un hotel con zonas comunes muy calidas y agradables, desayuno buffet, más que correcto, todo muy bueno spa chiquitín pero funciona bien

I would improve the rooms by removing the carpet.

Mejoraria las habitaciones, sacando la moqueta

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Very good

8.3 José Guerrero Travelled with couple August 2025 Lack of staff in general for what would be normal functioning.

Falta de personal en general para lo que sería el funcionamiento normal

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Very good

7.1 Mari Carmen Travelled with couple August 2025 We loved the space and garden, the comfortable and clean room, and also the bathroom. The pool and spa were also very nice.

Nos ha encantado el espacio y jardín, la habitación cómoda y limpia y el lavabo también. La piscina y spa también muy bien.

The dining service was dreadful. The maître d' was very good (a kind, helpful, and polite gentleman). The waiters were grumpy, complaining about work and people, eager for us to finish eating quickly so they could clear the tables (we got up to get food at the buffet and when we returned, our table was cleared and the waiter was annoyed to see us again. These attitudes give a bad impression because when people go on holiday, they don't want to be rushed or met with bad attitudes on top of paying. The receptionist also made a comment that left us speechless. She said they had been very busy days, that people couldn't stay at home (which makes you feel guilty because you are there), when it is the travellers who keep the hotel alive (otherwise, they would have to close and she wouldn't have a job). In short, very little desire to work. And to top it off, she handed us the bill that we had to pay when we had already paid it when we made the booking with you (I was looking for a deal). All the dealings were unfriendly and unwelcoming. They should reconsider this.

El servicio del comedor nefastos. El metre muy bien(un señor amable, servicial y educado). Los camareros malcarados, quejándose del trabajo y de la gente con ganas de que acabáramos de comer rápido para recoger las mesas(nos levantamos a buscar comida en el bufet y cuando llegamos teníamos la mesa recogida y al camarero le sentó mal volver a vernos. Estas formas dan mala imagen porque la gente cuando va de vacaciones no tiene ganas de prisas ni malas caras encima de que pagas. La recepcionista también nos hizo un comentario que nos dejó de piedra. Decía que habían tenido días de mucha gente, que la gente no se podía quedar en su casa(cosa que té hace sentir culpable porque tú estás ahí), cuando somos los viajeros quien mantienen vivo el hotel(si no, tendrían que cerrar y ella no tendría trabajo). En fin, pocas ganas de trabajar. Y para postre, nos sacó la factura que teníamos que pagar cuando ya lo habíamos pagado cuando hicimos la reserva con ustedes(busco un chollo). Todo el trato con malas formas y de mala cara. Se lo tendrían que plantear.

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Good

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Frequently asked questions about Hotel Rutllan & Spa

Does the Hotel Rutllan & Spa have wifi connection?

The Hotel Rutllan & Spa offers free Wi-Fi in public areas.
The Hotel Rutllan & Spa offers Wi-Fi for a fee.
The Hotel Rutllan & Spa has Wi-Fi.

Can I stay with a pet at Hotel Rutllan & Spa?

Pets are allowed at Hotel Rutllan & Spa (on request and direct payment at the hotel). Check the conditions.

What can I do at Hotel Rutllan & Spa?

The Hotel Rutllan & Spa has the following activities available (some may be for a fee).

Masseur

Does the Hotel Rutllan & Spa have a swimming pool?

Yes, Hotel Rutllan & Spa has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.