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2
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7.7
Very good
See 27 reviews
Staff
Fabulous
Cleanliness
Fabulous
Hotel Facilities
Very good
7.7
Very good
See 27 reviews
Staff
Fabulous
Cleanliness
Fabulous
Hotel Facilities
Very good
Price Quality Ratio
Very good
Rooms
Very good
Food
Very good
​Facilities and services
Wifi and Internet
Spa and wellness
Children and animation
See all services and facilities
Check-in and check-out times
Check-in
from 15:00
Check-out
before 12:00
BlueBay Grand Esmeralda Km 300 Carretera Federal Chetumal - Puerto Juarez.
Hotel location
See map
Accommodation features
Internal parking
Pet-Friendly
Pool
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BlueBay Grand Esmeralda
Customer photos
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Facilities and services
Main Areas
24 h reception
Air-conditioning in the main facilities
Lift
Smoking Area
Adapted for people with reduced mobility
Restaurant
Restaurant
Bar
Snack bar
Bar junto a la piscina (temporada de verano)
Wifi and Internet
Wi-Fi
Free Wi-Fi in common areas
Main Hotel Services
Meeting Room Extra charge
Laundry Service Extra charge
Nanny Extra charge
Car Hire
Currency exchange
Hairdressing salon
Free Luggage Room
Safe at the reception
Door man
Cleaning service Extra charge
Spa and wellness
Massage Parlour
Jacuzzi
Facilities
Garden
Balcony
Tennis Court
Ping Pong
Pool table Extra charge
Zona de juegos
Business Center Extra charge
Children and animation
Children's Club
Pets
Pet-Friendly on request (check fee)
Swimming pools
Outdoor Pool (summer)
General room services
TV
Room service
Telephone
Balcony
Air Conditioning
Free Wi-Fi in the rooms
International TV channels
Pay mini-fridge
Desk
Safe
Bathroom
Toilet
Amenities
Shower or bathub
Hairdryer
Bathrobe
Other services
Radio
Iron
Check-in/out and other info
breakfast hours: from 07:00 a.m. to 11:00 a.m.
lunch time: from 12:00 a.m. to 4:30 p.m.
dinner hours: from 6 pm to 10:00 p.m.
Gym: from 9 am to 5 pm
Spa: of payment. Hours from 09 am to 5 pm
Tourist tax: When you arrive at the hotel, you will have to pay the tourist tax. Ask for the rate at the front desk :)
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Facilities and services

Main Areas

24 h reception
Air-conditioning in the main facilities
Lift
Smoking Area
Adapted for people with reduced mobility

Restaurant

Restaurant
Bar
Snack bar
Bar junto a la piscina (temporada de verano)

Wifi and Internet

Wi-Fi
Free Wi-Fi in common areas

Main Hotel Services

Meeting Room Extra charge
Laundry Service Extra charge
Nanny Extra charge
Car Hire
Currency exchange
Hairdressing salon
Free Luggage Room
Safe at the reception
Door man
Cleaning service Extra charge

Spa and wellness

Massage Parlour
Jacuzzi

Facilities

Garden
Balcony
Tennis Court
Ping Pong
Pool table Extra charge
Zona de juegos
Business Center Extra charge

Children and animation

Children's Club

Pets

Pet-Friendly on request (check fee)

Swimming pools

Outdoor Pool (summer)

Room services

These services are general and may vary according to the type of room.

General room services

TV
Room service
Telephone
Balcony
Air Conditioning
Free Wi-Fi in the rooms
International TV channels
Pay mini-fridge
Desk
Safe

Bathroom

Toilet
Amenities
Shower or bathub
Hairdryer
Bathrobe

Other services

Radio
Iron
Check-in/out and other info
breakfast hours: from 07:00 a.m. to 11:00 a.m.
lunch time: from 12:00 a.m. to 4:30 p.m.
dinner hours: from 6 pm to 10:00 p.m.
Gym: from 9 am to 5 pm
Spa: of payment. Hours from 09 am to 5 pm
Tourist tax: When you arrive at the hotel, you will have to pay the tourist tax. Ask for the rate at the front desk :)

Parking

The accommodation has an indoor car park free of charge
Check directly with the accommodation if they offer the possibility of booking the car park space in advance.

Pet Policy

This accommodation allows pets with the following conditions:
  • Maximum weight: 10 kg/pet
  • Price: 35€/night and pet
Important Information: Once you've completed your booking, please send us a message via the contact section to inform us that you will be travelling with your pet. This allows us to notify the accommodation in advance, ensuring everything is prepared for your arrival.

About the accommodation

BlueBay Grand Esmeralda Hotel 5*.

Located in a natural paradise, right in front of the beach, in a privileged place of the Riviera Maya. Playa del Carmen is only 15 minutes away. It is ideal for families and couples, with incredible ocean views.

This accommodation ski offers 24h reception to assist you whenever you need it, wifi connection, air conditioning, heating, and free car park in the surroundings.

All rooms are comfortable and elegant, designed for you to rest and take a break after a long day under the sun or getting to know the surroundings. In them you will find one or two beds, wifi connection, television, telephone, balcony or terrace, ceiling fan and safe. In addition, the bathroom is complete with shower or bathtub, amenities and hairdryer.

So that you do not get bored even for a second during your holiday , they have three swimming pools, private beach, gym area, multiple restaurants, and if you travel with children also have mini-club and swimming pools adapted for them, great!

Book now at the BlueBay Grand Esmeralda 5* Hotel for a holiday in paradise.
 

Some of the services listed may require a fee. You can check the rates directly at the accommodation. All information in this listing is subject to change by the accommodation. If you have any questions, please contact us.

What our travellers say

7.7
Very good
Based on 27 reviews

Photos shared by our customers

Select a topic to see specific reviews
Food5 60%
Rooms4 75%
Staff4 50%
Cleanliness3 67%
Maintenance2 100%
Facilities2 50%
Buffet2 50%
Value for money2 100%
Bar2 100%
Dinner2 50%
Organization1 100%
Accommodation1 100%
Flight1 100%
Heated swimming pool1 100%
Comfort1 100%
Humidity1 100%
Mold1 100%
Hygiene1 100%
Excursions1 100%
Bed1 100%
Real reviews
All reviews are checked and verified.
Real reviews
All reviews are checked and verified.
1 Maria Jose Travelled with family July 2026
Todo fatal desde que llegué habitación sin palabras vamos q tuve q ir al minuto y decir q m cambiaran tuve q pagar un importe de 1000 Eros su resucite decirme q hay habitaciones muy buenas y necesitaba arreglos el personal sin comenuvamos q n e disfrutado nada del hotel solo desayunábamos a mi hijo le dieron un sillón cama roto undido bueno fatal mi peor experiencia Después de pagar 1000 euros por cambiar d habitación el penúltimo día se nos cae todo el techo del baño dándole a mi marido en la pierna puse reclamación me quejé pero vamos q n hicieron nada
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Disappointing 8 Judit Travelled with family July 2026
El precio pagado por la oferta consumida es realmente bueno, el vuelo con iberojet, los traslados al hotel y el hotel en sí no esta mal. Lo mejor la zona de las piscinas, y el buffet. Los restaurantes de especialidad no són nada imperdibles, pero la comida no esta mala en ningún lugar.
El hotel es algo viejo, y en las habitaciones se nota, aunque hay que decir que el colchón y almohadas estaban bien. Como nota negativa decir que la oferta de fruta fresca y jugos naturales es muy escasa tanto en los bares como en el restaurante.
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Fabulous 10 Roque Travelled with couple April 2026
Sinceramente para mí ha sido un viaje impresionante muy bien de precio con todo incluido y la rivera maya es puro espectáculo increíble para repetir una y mil veces.
Lo único objeción que puedo tener es que encontré ofertas incluso más baratas que en busca un chollo pero ya era demasiado tarde aún así el precio sigo pensando que está muy bien y el viaje puro cine.
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Superb 6 Pedro Travelled with couple February 2026
La naturaleza que hay en las instalaciones.
Necesita una remodelación urgente o quitarle un par de estrellas.
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Pleasant 8.6 Inés Travelled with couple November 2025
Muy buena experiencia y personal muy atento. Bastante variedad en comida aunque pueda ser algo monótono con el paso de los días. Allí en el hotel tienes personal que te explica y asesora en excursiones para que puedas conocer todo el entorno
Quizás necesiten hacer una labor de mantenimiento mucho más profunda ya que se nota algo de dejadez en cuanto a pintura y humedades. Demasiados mosquitos en nuestra habitación aunque algo normal porque está rodeado de vegetación y clima tropical pero muy incómodo
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Fabulous 5.4 Julio Travelled with  friends September 2024
Me ha gustado el viaje en general por las excursiones y la compañía
Del resort realmente son 5 estrellas falsas que en España equivaldrían a 3 estrellas (si acaso). Las habitaciones eran amplias pero olían a humedad, los baños de las habitaciones oxidados y en general todo muy cutre para ser un resort. La comida no del todo mala pero es Mexico y no había guacamole/aguacate es de traca. Las tarjetas/llaves se desimantaban. Los bares/pubs del hotel te servían en plástico y al ser españoles el ir en temporada baja el servicio sabía el tema de la falta de propina por nuestra parte y directamente te miraban mal y te ponían/servían todo con mala cara.
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Pleasant 9.1 Sara Travelled with couple September 2024
Calidad precio está muy bien. Los restaurantes bastante malos pero el buffet está muy bien. La habitación que nos tocó estupenda y la limpiaban todos los días.
Los restaurantes
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Superb 9 Leire November 2023
El resort está muy bien, comida buena, y cócteles bien elaborados, buenas instalaciones en general
A no ser que te levantes a las 6:30 de la mañana, no pillas hamaca ni en la piscina, ni en la playa, y eso que he ido en temporada baja. El resort es muy grande, hay mucha distancia entre los diferentes edificios
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Superb 4.5 Sonia Travelled with family November 2023
La habitación olía mucho a humedad. La limpieza de las habitaciones ... regular, a veces faltaban toallas, otra vez no hicieron la cama por completo y a veces no fregaban el suelo. La comida en los 2 buffets fue todos los días igual. Nada variada y de calidad mejorable
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Disappointing 7 Isabel Travelled with  friends September 2023
El servicio de restaurantes por nacionalidad para las cenas.
La falta de aire acondicionado en la recepción del hotel. El que la gente coma y beba en las piscinas me parece muy desagradable y nada higiénico.
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Very good 9 Conchi Travelled with couple September 2023
El sitio es fabuloso, la comida buena y variada, los trabajadores, tanto en recepción como camareros estupendos, hemos estado bien atendidos en todo momento
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Superb 10 Carlos Travelled with couple September 2023
Todo
Nada
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Superb 10 Cristina Travelled with  friends September 2023
Habitaciones amplias y cómodas, buen servicio de limpieza, comida excepcional y buenísima atención por parte de la animación y empleados.
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Superb 6.3 Alba Ines Travelled with family August 2023
La compañía aérea Air europa un desastre, aviones antiguos, menos espacio que en ryanair, comida escasa y mala y hasta los auriculares son de pago a precio de oro.
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Pleasant 1 Delia Travelled with couple June 2023
La habitación no la limpiaban solo hacían la cama y de vez en cuando rellenaban la nevera, tocaron todas mis cosas y me las metieron en la maleta arrugando parte de mi ropa y haciendo difícil localizar enseres personales cuando nadie debería tocar mis cosas ni mucho menos verse en la libertad de abrir mi maleta, solo repusieron gel los dos primeros días, la ducha se inundaba, empezamos la semana teniendo dos toallas pero cuando quedaban tres dias solo nos reponían una toalla para dos personas, estuvimos varios días sin que funcionara el aire acondicionado de la habitación, pero además no había nada de aire acondicionado en los restaurantes y resto del hotel, no permitían entrar las combis que venían a recogernos de excursiones obligándonos a caminar o pagar 450 pesos para que nos acercara un taxi a la entrada exterior, si tenías un tour antes de que abriera el desayuno no te facilitaban un servicio para llevar cosa que en cualquier hotel de menos categoría siempre se ha incluido, dentro del complejo las distancias son muy largas sin sombra, se supone que tienen un servicio de traslados pero solo lo utilizan para la llegada y la salida y aún así el día que salíamos no nos ofrecieron el servicio, la comida no era la de un hotel de 5 estrellas, tenias que reservar para poder cenar, sino tenias que hacer cola casi durante una hora para entrar al buffet (tengo vídeos), sufrimos discriminación racista por ser españoles por parte del personal del hotel faltándome al respeto de manera despectiva y machista por venir de otro país y dejamos constancia formal de ello en recepción y “concierge” el camarero se llama Israel, nos pidieron la tasa según llegamos, en ningún sitio se especificaba que debiéramos pagar algo al llegar al hotel, el hotel estaba plagado de animales en mal estado de salud con garrapatas y heridas, también ratas (tengo video), el hotel tiene varias zonas de agua estancada con olor a alcantarilla, la playa no está como en las fotos está sucia como si desaguara todo el hotel en la orilla, desde luego ni la mantienen ni la limpian, la barra libre era con garrafas y los refrescos de refill. Esto solo del hotel. Nuestro vuelo tuvo un retraso de casi 2 horas y el servicio de recogida tardó casi otra hora en salir dirección al hotel perdiendo la opción de cenar, en la recogida no se pusieron en contacto con nosotros tuvimos que rebuscar para conseguir el teléfono mexicano de uno de los chicos que organizaba tours de la misma empresa para enterarnos de cuando nos recogían, y vinieron a por nosotros 4 horas antes del vuelo dejándonos en el aeropuerto todo el tiempo restante.
La habitación no la limpiaban solo hacían la cama y de vez en cuando rellenaban la nevera, tocaron todas mis cosas y me las metieron en la maleta arrugando parte de mi ropa y haciendo difícil localizar enseres personales cuando nadie debería tocar mis cosas ni mucho menos verse en la libertad de abrir mi maleta, solo repusieron gel los dos primeros días, la ducha se inundaba, empezamos la semana teniendo dos toallas pero cuando quedaban tres dias solo nos reponían una toalla para dos personas, estuvimos varios días sin que funcionara el aire acondicionado de la habitación, pero además no había nada de aire acondicionado en los restaurantes y resto del hotel, no permitían entrar las combis que venían a recogernos de excursiones obligándonos a caminar o pagar 450 pesos para que nos acercara un taxi a la entrada exterior, si tenías un tour antes de que abriera el desayuno no te facilitaban un servicio para llevar cosa que en cualquier hotel de menos categoría siempre se ha incluido, dentro del complejo las distancias son muy largas sin sombra, se supone que tienen un servicio de traslados pero solo lo utilizan para la llegada y la salida y aún así el día que salíamos no nos ofrecieron el servicio, la comida no era la de un hotel de 5 estrellas, tenias que reservar para poder cenar, sino tenias que hacer cola casi durante una hora para entrar al buffet (tengo vídeos), sufrimos discriminación racista por ser españoles por parte del personal del hotel faltándome al respeto de manera despectiva y machista por venir de otro país y dejamos constancia formal de ello en recepción y “concierge” el camarero se llama Israel, nos pidieron la tasa según llegamos, en ningún sitio se especificaba que debiéramos pagar algo al llegar al hotel, el hotel estaba plagado de animales en mal estado de salud con garrapatas y heridas, también ratas (tengo video), el hotel tiene varias zonas de agua estancada con olor a alcantarilla, la playa no está como en las fotos está sucia como si desaguara todo el hotel en la orilla, desde luego ni la mantienen ni la limpian, la barra libre era con garrafas y los refrescos de refill. Esto solo del hotel. Nuestro vuelo tuvo un retraso de casi 2 horas y el servicio de recogida tardó casi otra hora en salir dirección al hotel perdiendo la opción de cenar, en la recogida no se pusieron en contacto con nosotros tuvimos que rebuscar para conseguir el teléfono mexicano de uno de los chicos que organizaba tours de la misma empresa para enterarnos de cuando nos recogían, y vinieron a por nosotros 4 horas antes del vuelo dejándonos en el aeropuerto todo el tiempo restante.
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Disappointing 5.3 Elisabet Travelled with couple November 2022 The gardens and where it is located a few 10 km from Playa del Carmen
Los jardines y dónde está situado a pocos 10 km de playa del Carmen
The hotel needs a renovation, the infrastructure is nice but old, the food is not of quality and the cleanliness is not very good. With the organization of the trip I am happy. In the end they changed our room and we have been fine. But it's not a 5 star even though it's advertised like that
El hotel necesita una reforma, la infraestructura es bonita pero vieja, la comida no tiene calidad y la limpieza no es muy buena. Con la organización del viaje estoy contenta. Al final nos cambiaron de habitación y hemos estado bien. Pero no es un 5 estrellas aunque se anuncie así
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Pleasant 9.1 Adrian Travelled with  friends August 2026 No comments Superb 8.9 Antonio Travelled with couple July 2026 No comments Fabulous 7.4 Laura Travelled with couple July 2026 No comments Very good 9.1 Marina Travelled with couple March 2026 No comments Superb
Show more reviews
Reviews about jump2spain.com
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Jump2spain.com
4.7 out of 5 based on 273 ratings
31/08/2026
Was the first time to use your…
Was the first time to use your service.used to use Booking. From now I will use your service for all my visits to Spain
Hakim
28/08/2026
Price
Price, booking price, and service were all excellent
Cris EC
24/08/2026
Very good price & customer service fast response
Excellent in everything
EISSA
27/07/2026
Booking with them has been excellent
Booking with them has been excellent. We asked for an extension to the final payment date and it was approved without hesitation. The booking experience has been awesome.
Dylan
06/07/2026
Booking went smoothly
Booking went smoothly
Cray Dennis
29/06/2026
Was very easy & reasonable price too
Was very easy & reasonable price too
Kay
21/06/2026
amazing
Excellent hotel, very clean and comfortable. The staff were friendly and helpful, the location was great, and we had a very enjoyable stay. I would definitely recommend this hotel and would be happy to return again.
V Production
12/06/2026
Preço e processo de reserva
Preço e processo de reserva
Edite Correia
12/06/2026
Easy to use
Easy to use! Great communication!
Andjela
09/06/2026
Atm jump2spain.com seems good
Atm jump2spain.com seems good Had the best deals Only just booked holiday so hopefully all will be good.
Mark bowater
22/05/2026
Quick and easy!
Quick and easy!
Luc
06/05/2026
Straightforward
Straightforward. Good prices. Will use more often now we have discovered them
Beverly Hurst
01/05/2026
Very good value
Very good value I booked before with jump2spain Very good helpservice Saved a.lot of money I always look at there website before I book somewhere else
Mariet de Kiewit
16/04/2026
Frequent contact and very kind
Frequent contact and very kind
Patricia coyne
08/04/2026
Competitive and easy site to find…
Competitive and easy site to find deals. Hopefully hotel will be good.
Shelley
16/03/2026
So glad I found you ???? great job ???????? I…
So glad I found you ???? great job ???????? I was noticed and asked to be assisted and it was very kind and helpful! Thank you
Tsvetomir
22/02/2026
I was looking for somewhere to stay for…
I was looking for somewhere to stay for my ski trip. Found jump 2 Spain. Incredible prices. Really happy I used them.
Israel
18/02/2026
Recommend
Recommend. Price on this website was the lowest I found. No issues
Artur K
05/02/2026
Very easy booking experience
Very easy booking experience, will definitely use again
Mike T
31/01/2026
Easy to book and very informative
Easy to book and very informative
Denise Neylon
95.2 % would book again with Jump2spain.com
K
Kenneth
2 days ago
I’m glad this service was legitimate. There needs to be additional efforts to make Jump2Spain seem more legitimate to potential customers.
A
Adna
6 days ago
I did not have any matter to solve with Customer Service. I got what I paid for and would recommend to my friends.
M
Moreno
7 days ago
assistenza gentile disponibile professionale
M
Mina
11 days ago
Easy and simple booking
E
Elisabetta
14 days ago
Sono stata contattata immediatamente da un vostro consulente che mi ha dato consigli sulla prenotazione
A
Aleksandra
29 days ago
Very good
R
Richard
1 month ago
Excellent service from jump to Spain
K
Kay
1 month ago
Exceptional reasonably priced and helpful!
D
DH
1 month ago
Booking process is very easy and we were very happy with the deal, highly recomended !
Y
Yvonne
1 month ago
Great customer service replied to every email quickly and was polite
B
Bev
3 months ago
Customer service is great !
M
Matthew
4 months ago
5*
L
Lucas
4 months ago
i like Jump2Spain to offer me great deal in this nice hotel
G
Gary
5 months ago
Very good all round
W
Wally
7 months ago
Always keeping you updated. Very much on the ball.
S
Sanita
10 months ago
Good!
R
Robert
11 months ago
Excellent
S
Susana
369 days ago
perfect
S
Spain Lover
1 month ago
Called a couple of days before my holiday, they are really nice and spoke great English. They really made me feel at ease considering I had never heard of them before. They really know their stuff, true Spain experts for sure!
P
Pieter
1 month ago
Easy booking via Jump2Spain and good updates after.

Frequently asked questions about BlueBay Grand Esmeralda

Does the BlueBay Grand Esmeralda have wifi connection?

  • The BlueBay Grand Esmeralda offers free Wi-Fi in public areas.
  • The BlueBay Grand Esmeralda has Wi-Fi.

Can I stay with a pet at BlueBay Grand Esmeralda?

Pets are allowed at BlueBay Grand Esmeralda (on request and direct payment at the hotel). Check the conditions.

What can I do at BlueBay Grand Esmeralda?

The BlueBay Grand Esmeralda offers the following activities (some may be for a fee):
  • Masseur

Does the BlueBay Grand Esmeralda have a swimming pool?

Yes, BlueBay Grand Esmeralda has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.
  • Outdoor swimming pool (summer season)

Does the BlueBay Grand Esmeralda have a 24h reception?

Yes, BlueBay Grand Esmeralda has a 24-hour reception.

Is there air conditioning in the common areas at BlueBay Grand Esmeralda?

Yes, BlueBay Grand Esmeralda has air conditioning in the common areas.

Is BlueBay Grand Esmeralda adapted for people with reduced mobility?

Yes, BlueBay Grand Esmeralda is adapted for people with reduced mobility.

Is there a restaurant at BlueBay Grand Esmeralda?

Yes, BlueBay Grand Esmeralda has a restaurant.
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Privacy Policy

In compliance with the provisions of Article 22.2 of the Law of Services of the Information Society and Electronic Commerce (LSSI) and in accordance with the European Directive 2009/136/EC, we inform that Jump2spain.com uses cookies during navigation.

Cookies are small files where information is stored and installed in your browser or device. This information is stored for future visits you make to Jump2spain.com, as it records user activity during the time of navigation (for example, date of last visit, browsing preferences, etc.), this is used to streamline user navigation.

Jump2spain.com uses the following types of cookies:

Own Cookies

Cookie Cookie Type Expiration
cookies-acceptDetermines if the user has accepted the Jump2spain.com Cookies policy.1 year
ec_user_cidKeeps the user session active after login.1 year
hashed_user_idKeeps the user session active after login.2 years
userKeeps the user session active after login.2 years
usuarioKeeps the user session active after login.3 days
usuario_web_idKeeps the user session active after login.2 years
id_agrupadorDistinguishes users for statistical purposes.15 days
agrupadorDistinguishes users for statistical purposes.15 days
guardar_agrupadorDistinguishes users for statistical purposes.3 days
exclusivo_newsletter_*Manages exclusive deals.3 days
exclusive_search_*Manages exclusive deals for specific dates.3 days
frame_invitacioManages the newsletter subscription banner.3 days
mostrar_invitacioManages the newsletter subscription banner.3 days
mostrar_invitacio_barraManages the newsletter subscription banner.3 days
NewsIUManages the newsletter subscription banner.3 days
id_proveedor_encriptManages documentation related to bargains.3 days
tracking_*Manages payments.3 days
clientIdIdentifies users who are not logged in.30 days
userTypeTrackingTextIdentifies user types (logged in, not logged in, booking status).1 day
tab_idIdentifies the booking process in the current browser tab.1 day
hide_exclusive_bannerHides the exclusive banner.7 days
user_tsStores the last profile update to prevent cache issues.1 year
interaction_7Tracks user interaction for statistical purposes.7 days
interaction_30Tracks user interaction for statistical purposes.30 days
PHPSESSIDEssential session cookie used by PHP to store SESSION variables on the server.Session
hide_banner_appRemembers when the user has closed the mobile app download banner.3 months
hide-client-countryRemembers when the user has closed the language suggestion banner.3 months
hide_newsletter_lightboxRemembers when the user has closed the newsletter popup.30 days
metasearcherIdentifies the selected hotel within the metasearcher for statistics.3 days
isReturningFromPaymentDetects when the user returns from the payment gateway without completing the transaction.5 minutes
bookingIdEnables search of a booking by its ID.5 minutes
bookingUuidProvides security by confirming the booking is correct.5 minutes
bookingTokenGrants access to the payment screen linked to a booking ID.5 years
ab_coverUsed to remember the A/B test variant for offer cover images assigned to the user.15 days
crossellingOnboardingSeenRemembers that the welcome message shown when arriving from another website of the group has already been displayed, so it does not appear again.1 year
j2s_suggestion_modal_shownRemembers that the suggestion to continue on Jump2spain has already been shown, so it does not appear again.1 year

Third party cookies

Certain third parties, such as Google, may process personal data collected through cookies and similar technologies in order to personalize content and advertising. For more details on how Google uses data, please visit their Business Data Responsibility page.

 

Supplier Cookie Cookie type Use it Expiration
Google 1P_JAR Advertising cookies containing unique randomly generated values to distinguish browsers and devices. Used to measure ad performance and provide product recommendations. Google Adwords 1 month
Google ANID Advertising cookies containing unique randomly generated values to distinguish browsers and devices. Used to measure ad performance and provide product recommendations. Google Adwords 1 year
Google CONSENT Advertising cookies containing unique randomly generated values to distinguish browsers and devices. Used to measure ad performance and provide product recommendations. Google Adwords 1 year
Google DV Advertising cookies containing unique randomly generated values to distinguish browsers and devices. Used to measure ad performance and provide product recommendations. Google Adwords 24 hours
Google APISID Store user preferences and information when displaying Google Maps. Google Maps 2 years
Google HSID Store user preferences and information when displaying Google Maps. Google Maps 2 years
Google NID Store user preferences and information when displaying Google Maps. Google Maps 6 months
Google OGP Store user preferences and information when displaying Google Maps. Google Maps 2 months
Google OGPC Store user preferences and information when displaying Google Maps. Google Maps 2 months
Google SAPISID Store user preferences and information when displaying Google Maps. Google Maps 2 years
Google SID Store user preferences and information when displaying Google Maps. Google Maps 2 years
Google SSID Store user preferences and information when displaying Google Maps. Google Maps 2 years
Google SIDCC Store user preferences and information when displaying Google Maps. Google 3 months
Google _ga Analytics cookies used to distinguish users, manage experiments, measure performance, and maintain session data. Google Analytics 2 years
Google Analytics _ga_ID Analytics cookies used to distinguish users, manage experiments, measure performance, and maintain session data. Google Analytics 2 years
Google _gid Analytics cookies used to distinguish users, manage experiments, measure performance, and maintain session data. Google Analytics 24 hours
Google _gat Analytics cookies used to distinguish users, manage experiments, measure performance, and maintain session data. Google Analytics 1 minute
Google __utmx Analytics cookies used to distinguish users, manage experiments, measure performance, and maintain session data. Google Analytics 18 months
Google __utmxx Analytics cookies used to distinguish users, manage experiments, measure performance, and maintain session data. Google Analytics 18 months
Google _gcl_au Used by Google AdSense to experiment with the efficiency of ads. Google AdSense 3 months
Facebook fbm_* Identifies users logging in with their Facebook account. Login with Facebook 1 year
Google ACCOUNT_CHOOSER Authentication cookie. Helps to remember the Google account previously used to log in. Google Accounts 2 years
Google AEC Security cookie used to ensure that requests in a browsing session are made by the user and not by malicious sites. Google 6 months
Google LSID Authentication cookie that maintains the user's session in Google services. Google Accounts 2 years
Bing MR Used for analysis and improving ad relevance. Microsoft Bing Ads 5 days
Bing MSPTC Track user interaction and uniquely identify browsers to personalize ads. Microsoft Bing Ads 1 year
Bing MUID Track user interaction and uniquely identify browsers to personalize ads. Microsoft Bing Ads 1 year
Hotjar NEXT_LOCALE Stores language preferences for the Hotjar interface. Hotjar 10 days
Google OTZ Cookie used for analytics. Helps to link user activity between different devices and sessions. Google Analytics 1 month
Google SMSV Used to link device usage and website visits to the user's Google account. Google 309 days
Google SOCS Used to store the user's status regarding their cookie choices. Google 13 months
Google __Host-1PLSID Used for user login through the Google account. Google 2 years
Google __Host-3PLSID Used for user login via Google account. Google 2 years
Google __Host-GAPS Used for user login via Google account. Google 2 years
Google Ads Secure-1PAPISID Used to create a visitor's interest profile and display relevant Google ads. Google Ads 2 years
Google Ads Secure-1PSID Used to display relevant and personalized Google ads. Google Ads 2 years
Google Ads Secure-1PSIDCC Used to create a user profile and show relevant and personalized Google Ads. Google Ads 1 year
Google __Secure-1PSIDTS Stores an encrypted timestamp to maintain user sessions and preserve user preferences. Google 1 year
Google Ads __Secure-3PAPISID Used to create a visitor's interest profile and display relevant Google ads. Google Ads 2 years
Google Ads Secure-3PSID Used to display relevant and personalized Google ads. Google Ads 2 years
Google Ads Secure-3PSIDCC Used to create a user profile and display relevant and personalized Google Ads. Google Ads 1 year
Google __Secure-3PSIDTS Stores an encrypted timestamp to maintain user sessions and preserve user preferences. Google 1 year
Cloudflare __cf_bm Security cookie that manages traffic and filters malicious bots. Cloudflare 30 minutes
Facebook _fbp Delivers advertising products, such as real-time offers from third parties. Facebook 3 months
Hotjar _hjSessionUser_userId Identifies the same user across multiple sessions. Hotjar 1 year (approx.)
Hotjar _hjSession_userId Maintains session data for the current visit. Hotjar Session
TikTok _tt_enable_cookie Determines if the browser accepts cookies. TikTok 13 months
TikTok _ttp Tracking and analytics cookie measuring ad performance. TikTok Analytics 3 months
Microsoft Bing Ads _uetsid Tracks user interactions with advertising. Microsoft Bing Ads 24 hours
Microsoft Bing Ads _uetvid Tracks user interactions with advertising. Microsoft Bing Ads 2 weeks (approx.)
Amazon Ads ad-id Helps deliver relevant ads and measure performance. Amazon Advertising 7 months
Amazon Ads ad-privacy Manages user privacy preferences related to advertising. Amazon Advertising 2 years
Hotjar exp_pricing_fall_assignment Assigns users to pricing experiments. Hotjar 1 month
Twitter (X) guest_id This cookie collects information about the user's visits to the website (e.g.; how many times the user has visited the website, how much time has elapsed, which pages have been visited). This data is used to personalize and improve the service offered by Twitter (X). Twitter (X) 2 years
Twitter (X) guest_id_ads Collects visitor behavior information from multiple websites. This information is used on the web to optimize advertising relevance. Twitter (X) 2 years
Twitter (X) guest_id_marketing Cookie used by Twitter for marketing and ad personalization purposes. Twitter (X) 2 years
Twitter (X) muc_ads Used for ad personalization and performance measurement. Twitter (X) 2 years
Twitter (X) personalization_id Stores preferences to personalize content and ads. Twitter (X) 2 years
TikTok odin_tt Tracks and analyzes user behavior. TikTok 13 months
TikTok tt_chain_token Tracks user behavior across pages and sessions. TikTok 5 months
TikTok ttwid Identifies users to deliver recommendations and ads. TikTok 11 months
TikTok ttcsid* This cookie, managed by TikTok, tracks the session when a user clicks on TikTok ads. It allows to assign a unique identifier to better understand the user's behavior and measure the actions or conversions performed during that same session. TikTok 3 months
Spotify __spdt Cookie used by Spotify to analyze user interactions on a website, specifically focusing on the actions audio users take after listening to or watching an ad. Spotify 13 months
DoubleClick (Google) test_cookie This cookie is used to determine whether the user's browser supports cookies. Google Ads / DoubleClick 15 minutes
Google g_state Stores the user's logout state and is set when using the One Tap popup or automatic login. Google One Tap 7 days
Google g_csrf_token Used as a security measure to verify the authenticity of requests during login with Google and protect the user against CSRF attacks. Google One Tap 5 minutes
Google LSOLH Cookie used to manage the user session and authentication in Google services. Google 1 year
Google __Secure-ENID This cookie is used by Google to remember user preferences and other relevant information in order to improve the browsing experience. Google 13 months
Google NID This cookie is used by Google to remember user preferences and other relevant information in order to improve the browsing experience. Google 6 months
Datadog _dd_s Cookie used to aggregate all events generated from a single user session across multiple pages. It contains the current session ID, whether the session is excluded due to sampling and the session expiration date. In this way, the system can better understand how the user uses the various sites in that session. Datadog 4 hours
Amazon CloudFront CloudFront-Key-Pair-Id Used to control access to restricted content in CloudFront. Amazon CloudFront Varies by configuration
Amazon CloudFront CloudFront-Policy Contains the base64-encoded access policy for restricted content. Amazon CloudFront Varies by configuration
Amazon CloudFront CloudFront-Signature Contains the digital signature of the access policy to verify authenticity. Amazon CloudFront Varies by configuration

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