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BlueBay Grand Esmeralda

Name: BlueBay Grand Esmeralda
Address: Km 300 Carretera Federal Chetumal - Puerto Juarez., Playa del Carmen, 77710
Price range: Descubre precios y ofertas para este alojamiento
Rating: 7.3

Km 300 Carretera Federal Chetumal - Puerto Juarez. , Playa del Carmen

7.3 See 14 reviews

Map

Km 300 Carretera Federal Chetumal - Puerto Juarez. , Playa del Carmen

7.3 See 14 reviews

Map

Check-in/out and other info

Accommodation facilities/services

24 h reception
Air-conditioning in the main facilities
Lift
Smoking Area
Adapted for people with reduced mobility
Restaurant
Bar
Snack bar
Meeting Room
Laundry Service
Nanny
Car Hire
Currency exchange
Hairdressing salon
Free Luggage Room
Safe at the reception
Door man
Cleaning service with extra charge
Not Pet-Friendly
Massage Parlour
Jacuzzi
Garden
Balcony
Tennis Court
Ping Pong
Pool table
Zona de juegos
Business Center
Children's Club
Free Wi-Fi in common areas
Outdoor Pool (summer)
Bar junto a la piscina (temporada de verano)

Room services

TV
Room service
Telephone
Radio
Balcony
Hairdryer
Air Conditioning
Free Wi-Fi in the rooms
International TV channels
Iron
Desk
Safe
Toilet
Amenities
Shower or bathub
Bathrobe
Pay mini-fridge

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Parking

The accommodation has an indoor car park free of charge

Pet Policy

Pets are not permitted in this accommodation.

About the accommodation

BlueBay Grand Esmeralda Hotel 5*.

Located in a natural paradise, right in front of the beach, in a privileged place of the Riviera Maya. Playa del Carmen is only 15 minutes away. It is ideal for families and couples, with incredible ocean views.

This accommodation ski offers 24h reception to assist you whenever you need it, wifi connection, air conditioning, heating, and free car park in the surroundings.

All rooms are comfortable and elegant, designed for you to rest and take a break after a long day under the sun or getting to know the surroundings. In them you will find one or two beds, wifi connection, television, telephone, balcony or terrace, ceiling fan and safe. In addition, the bathroom is complete with shower or bathtub, amenities and hairdryer.

So that you do not get bored even for a second during your holiday , they have three swimming pools, private beach, gym area, multiple restaurants, and if you travel with children also have mini-club and swimming pools adapted for them, great!

Book now at the BlueBay Grand Esmeralda 5* Hotel for a holiday in paradise.

Some of the services listed may be considered as extras. Please check with the reception desk upon your arrival. This information is subject to change by the accommodation.

Accommodation not available

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BlueBay Grand Esmeralda Km 300 Carretera Federal Chetumal - Puerto Juarez.

What our customers say about the accommodation

7.3

Good

Based on 14 reviews

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All of these reviews have been thoroughly reviewed and authenticated.

5.4 Julio Travelled with friends September 2024

Me ha gustado el viaje en general por las excursiones y la compañía

Del resort realmente son 5 estrellas falsas que en España equivaldrían a 3 estrellas (si acaso). Las habitaciones eran amplias pero olían a humedad, los baños de las habitaciones oxidados y en general todo muy cutre para ser un resort. La comida no del todo mala pero es Mexico y no había guacamole/aguacate es de traca. Las tarjetas/llaves se desimantaban. Los bares/pubs del hotel te servían en plástico y al ser españoles el ir en temporada baja el servicio sabía el tema de la falta de propina por nuestra parte y directamente te miraban mal y te ponían/servían todo con mala cara.

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Average

9.1 Sara Travelled with couple September 2024

Calidad precio está muy bien. Los restaurantes bastante malos pero el buffet está muy bien. La habitación que nos tocó estupenda y la limpiaban todos los días.

Los restaurantes

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Excellent

9 Leire November 2023

El resort está muy bien, comida buena, y cócteles bien elaborados, buenas instalaciones en general

A no ser que te levantes a las 6:30 de la mañana, no pillas hamaca ni en la piscina, ni en la playa, y eso que he ido en temporada baja. El resort es muy grande, hay mucha distancia entre los diferentes edificios

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Excellent

4.5 Sonia Travelled with family November 2023

La habitación olía mucho a humedad. La limpieza de las habitaciones ... regular, a veces faltaban toallas, otra vez no hicieron la cama por completo y a veces no fregaban el suelo. La comida en los 2 buffets fue todos los días igual. Nada variada y de calidad mejorable

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Basic

7 Isabel Travelled with friends September 2023

El servicio de restaurantes por nacionalidad para las cenas.

La falta de aire acondicionado en la recepción del hotel. El que la gente coma y beba en las piscinas me parece muy desagradable y nada higiénico.

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Good

9 Conchi Travelled with couple September 2023

El sitio es fabuloso, la comida buena y variada, los trabajadores, tanto en recepción como camareros estupendos, hemos estado bien atendidos en todo momento

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Excellent

10 Carlos Travelled with couple September 2023

Todo

Nada

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Excellent

10 Cristina Travelled with friends September 2023

Habitaciones amplias y cómodas, buen servicio de limpieza, comida excepcional y buenísima atención por parte de la animación y empleados.

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Excellent

6.3 Alba Ines Travelled with family August 2023

La compañía aérea Air europa un desastre, aviones antiguos, menos espacio que en ryanair, comida escasa y mala y hasta los auriculares son de pago a precio de oro.

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Average

1 Delia Travelled with couple June 2023

La habitación no la limpiaban solo hacían la cama y de vez en cuando rellenaban la nevera, tocaron todas mis cosas y me las metieron en la maleta arrugando parte de mi ropa y haciendo difícil localizar enseres personales cuando nadie debería tocar mis cosas ni mucho menos verse en la libertad de abrir mi maleta, solo repusieron gel los dos primeros días, la ducha se inundaba, empezamos la semana teniendo dos toallas pero cuando quedaban tres dias solo nos reponían una toalla para dos personas, estuvimos varios días sin que funcionara el aire acondicionado de la habitación, pero además no había nada de aire acondicionado en los restaurantes y resto del hotel, no permitían entrar las combis que venían a recogernos de excursiones obligándonos a caminar o pagar 450 pesos para que nos acercara un taxi a la entrada exterior, si tenías un tour antes de que abriera el desayuno no te facilitaban un servicio para llevar cosa que en cualquier hotel de menos categoría siempre se ha incluido, dentro del complejo las distancias son muy largas sin sombra, se supone que tienen un servicio de traslados pero solo lo utilizan para la llegada y la salida y aún así el día que salíamos no nos ofrecieron el servicio, la comida no era la de un hotel de 5 estrellas, tenias que reservar para poder cenar, sino tenias que hacer cola casi durante una hora para entrar al buffet (tengo vídeos), sufrimos discriminación racista por ser españoles por parte del personal del hotel faltándome al respeto de manera despectiva y machista por venir de otro país y dejamos constancia formal de ello en recepción y “concierge” el camarero se llama Israel, nos pidieron la tasa según llegamos, en ningún sitio se especificaba que debiéramos pagar algo al llegar al hotel, el hotel estaba plagado de animales en mal estado de salud con garrapatas y heridas, también ratas (tengo video), el hotel tiene varias zonas de agua estancada con olor a alcantarilla, la playa no está como en las fotos está sucia como si desaguara todo el hotel en la orilla, desde luego ni la mantienen ni la limpian, la barra libre era con garrafas y los refrescos de refill. Esto solo del hotel. Nuestro vuelo tuvo un retraso de casi 2 horas y el servicio de recogida tardó casi otra hora en salir dirección al hotel perdiendo la opción de cenar, en la recogida no se pusieron en contacto con nosotros tuvimos que rebuscar para conseguir el teléfono mexicano de uno de los chicos que organizaba tours de la misma empresa para enterarnos de cuando nos recogían, y vinieron a por nosotros 4 horas antes del vuelo dejándonos en el aeropuerto todo el tiempo restante.

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Basic

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Frequently asked questions about BlueBay Grand Esmeralda

Does the BlueBay Grand Esmeralda have wifi connection?

The BlueBay Grand Esmeralda offers free Wi-Fi in public areas.

Can I stay with a pet at BlueBay Grand Esmeralda?

Pets are not allowed at BlueBay Grand Esmeralda.

What can I do at BlueBay Grand Esmeralda?

The BlueBay Grand Esmeralda has the following activities available (some may be for a fee).

Masseur

Does the BlueBay Grand Esmeralda have a swimming pool?

Yes, BlueBay Grand Esmeralda has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.