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8.9
Fabulous
See 3376 reviews
Staff
Superb
Rooms
Superb
Price Quality Ratio
Superb
8.9
Fabulous
See 3376 reviews
Staff
Superb
Rooms
Superb
Price Quality Ratio
Superb
Hotel Facilities
Fabulous
Cleanliness
Fabulous
Food
Fabulous
​Facilities and services
Wifi and Internet
Spa and wellness
Children and animation
See all services and facilities
Check-in and check-out times
Check-in
from 14:00
Check-out
before 10:00
Hotel Neptuno by On Group Paseo Central, nº45
Hotel location
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Accommodation features
Internal parking
Pool

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Hotel Neptuno by On Group
Customer photos
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Facilities and services

Main Areas

24 h reception
Heating in the main facilities
Air-conditioning in the main facilities
Lift
Smoking Area
Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)

Restaurant

Restaurant
Bar
Vending machine
Snack bar

Wifi and Internet

Wi-Fi
Free Wi-Fi in common areas

Main Hotel Services

Meeting Room Extra charge
Games room
Laundry Service Extra charge
Hairdressing salon
Free Luggage Room
Safe at the reception Extra charge
Door man

Pets

Not Pet-Friendly

Spa and wellness

Massage Parlour Extra charge
Body and Facial Care Treatments

Facilities

Balcony
Ping Pong
Pool table Extra charge
Lounge with TV
Zona de juegos
Solarium
Darts

Children and animation

Children's Club
Adult Entertainment
Children entertainment
Live entertainment

Baby cribs

Cots available at the hotel (Extra Fee and Request in Advance)

Swimming pools

Outdoor Pool (summer)

Room services

These services are general and may vary according to the type of room.

General room services

TV
Telephone
Balcony
Heating
Air Conditioning
Free Wi-Fi in the rooms
Safe to be paid at reception

Bathroom

Toilet
Shower or bathub
Hairdryer

Check-in/out and other info
Breakfast: from 08:00h to 10:30h.
Meal times: from 1:30 pm to 3:30 pm.
Dinner Schedule: from 20:00h to 22:30h.
Cafeteria hours: from 09:00h to 24:00h.
beach bar: From 12 noon, in summer season.
cribs: €5/night (on request and availability).
Safe: 2.5€/night and 15€/week. A deposit of 10€ in cash must be left at reception.
Gym: free of charge!
Indoor swimming pool: only available in winter.
Children's Club: from 11:00h to 14:30h and from 15:30hh to 19:30hh.
Indoor and outdoor car park (check rates at reception): Subject to availability upon arrival

Parking

Parking 1
The accommodation has an indoor car park with extra charge
  • 15€ / Per night
Check directly with the accommodation if they offer the possibility of booking the car park space in advance.
To consider:
  • Deposit of 50 € for the remote control, refundable at the end of the stay.
  • Subject to availability upon arrival
Parking 2
The accommodation has an outdoor car park with extra charge
  • 10€ / Per night
Check directly with the accommodation if they offer the possibility of booking the car park space in advance.
To consider:
  • Subject to availability upon arrival

Pet Policy

Pets are not permitted in this accommodation.

About the accommodation

The Hotel Neptuno by On Group 4* is located in Roquetas de Mar, 250 meters from the sea, and very close to the Playa Serena golf course. The accommodation ski offers all the amenities of a modern and comfortable establishment.

It has 24-hour reception, heating and air conditioning, restaurant and snack bar, sun terrace with hammocks, Crib/Cot for a fee, free wifi throughout the hotel and outdoor car park for a fee. It also offers massages and treatments that you can consult their rates directly at reception.

It has hotel rooms and apartments with a high level of equipment, making it ideal for your family and golf holiday s.

If you stay in a room, you will have TV, telephone, heating and air conditioning, free wifi, safe (for a fee) and bathroom with shower or bathtub.

If you stay in the apartments you will have a kitchen area with hotplates, refrigerator, freezer, microwave, coffee maker and toaster. They also have television, telephone and bathroom with shower or bathtub and hairdryer.

In summer season, the beach bar is open from 12 noon so you can cool off with a drink, or try their selection of snacks, ice cream and tapas typical of the area, great!
 
Also in summer they offer entertainment program for adults and children, so that no one is left without enjoying a well-deserved holiday in Roquetas de Mar.
 
Booking this accommodation we recommend that you enjoy Playa Serena, a very long and very wide beach where you will be very easy to find a place. You can also visit Roquetas de Mar, located less than 6km from the accommodation, where you can stroll along the promenade of the town, visit the Castle of Santa Ana and enjoy its atmosphere.
 
Do not hesitate and book now at Hotel Neptuno by On Group 4 * for a few days as a couple or family!
 

Certain services listed in the accommodation description may be of extra charge. Please check with the reception desk upon arrival.

Some of the services listed may require a fee. You can check the rates directly at the accommodation. All information in this listing is subject to change by the accommodation. If you have any questions, please contact us.

What our customers are saying about the accommodation

8.9
Fabulous
Based on 3376 reviews

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Food712 67%
Staff649 86%
Rooms466 76%
Cleanliness412 63%
Buffet267 71%
Location243 88%
Facilities203 80%
Children146 71%
Entertainment127 66%
Activities119 55%
Beach71 92%
Breakfast70 59%
Pool70 91%
Accommodation67 99%
Maintenance61 67%
Bed58 60%
Car Park52 63%
Comfort52 85%
Water Slides49 82%
Bar48 56%
Real reviews
All reviews have been carefully checked and verified.
Real reviews
All reviews have been carefully checked and verified.
9.4 Rocio Travelled with family August 2026 The food was very good
La comida estaba muy bien
There were things missing for small children — very few Water Slides and nothing for babies.
Faltan cosas para niños pequeños había muy pocos toboganes y nada para bebes
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Superb
8.3 Patricia Travelled with family August 2026 The hotel is very good; the apartments are large and well equipped. The pool is a good size. The dining room is spacious (but it was very cold inside). The food was varied, something different each day, and everything was quite good. The location is great — the beach is very close and it’s a nice beach; plenty of bars/restaurants nearby and a Spar about 2 minutes away (supermarket).
El hotel está muy bien , los apartamentos son grandes y están bien equipados. La piscina está bien de tamaño El comedor es grande ( pero en la sala de dentro hacía mucho frío ) La comida era variada y cada día algo diferente y bastante bueno todo. La ubicación está genial , la playa súper cerca y una playa que está bien , muchos bares/restaurantes cerca y un Spar a 2 min (supermercado).
The cleanliness could be better; we came in and out with the same toffee stuck to the floor under the furniture. The entertainment team isn’t bad, but they should stick to the schedules more — if they run aqua gym at 13:55, of course no one will attend, it’s lunch time. One of the lifeguards could be a bit more approachable with the children — after all, he works at a hotel with kids. And the white Water Slides are rather dangerous for younger children. That was mainly why I chose that hotel and my son couldn’t go on them because he kept bumping himself all the time. At least they had the little mat they put out, and that kept him entertained.
La limpieza podría estar mejor , entramos y salimos con el mismo caramelo pegado en el suelo bajo el mueble , la animación no está mal , pero deberían de cumplir más los horarios , si hacen un agua gym a las 13:55 lógico que no haya nadie , que es hora de comer. Uno de los socorrista podría ser un poco más abale con los niños , que para eso trabaja en un hotel con niños. Y los toboganes blancos que hay un poco peligrosos para niños más pequeños , fui más que nada por eso a ese hotel y mi hijo no se pudo montar proque se pegaba golpes todo el rato , al menos estuvo la colchoneta que ponen y con eso estuvo entretenido.
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Fabulous
8 Victoria Susana Travelled with couple August 2026 It's located in a good spot near the beach, and the staff are very friendly.
Esta hubicado en buen sitio cerca de la playa, el personal muy amable
It's not a 4-star hotel as they claim; it's quite old and could do with a renovation. It's more a place for families with children. We couldn't relax — there was a lot of noise.
Nos es un hotel de 4 estrellas como ponen es bastante viejo una renovacion le vendria bien. Es mas un lugar para familia con nin̈os. Nosotros no nos pudimos relajar habia mucho ruido.
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Fabulous
10 Maria Sonia Travelled with family August 2026 The buffet was very good with plenty of variety, ideal for families.
El buffet muy bueno con mucha variedad, ideal para familias
Nothing bad to mention.
Nada malo que mencionar
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Superb
8 Beatriz Travelled with family August 2026 Being able to enjoy the holidays without having to think about anything, with everything included.
Poder disfrutar de las vacaciones sin pensar en nada, con todo incluido.
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Fabulous
9.7 M Isabel Travelled with family August 2026 Everything was really great. Comfortable beds, clean rooms, and the main areas were very clean and pleasant, too. Very close to the beach... really nice.
Realmente todo genial. Camas cómodas, habitaciones limpias y zonas comunes zonas limpias y muy agradables. Muy cercano a la playa….muy chulo
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Superb
8.9 Víctor Travelled with family August 2026 The hotel is pretty good for going with children; the beach is 300 m away and access from the hotel is very convenient, passing by a Spar (you can buy something there). The food is average. I always found sunbeds available. At the buffet the drinks are free and you set the table yourself with your cutlery, napkins... I liked the idea, and that way the waiters only clear away.
El hotel está bastante bien para ir con niños , la playa está a 300m y el acceso desde el hotel es muy cómodo pasando por un Spar ( ya puedes comprar algo ). La comida es normal. Siempre he tenido hamacas libres. En el buffet las bebidas son gratis y tú te preparas la mesa con tus cubiertos , servilletas ...me gustó la idea y así camareros solo recogen.
The arcade area for children had all the kids running wild in my case... I also didn't like people who were smoking too much — there should be designated areas because I breathed in more smoke than at other hotels.
La zona de máquinas que hay para niños que en mi caso estaban todos asalvajados ahí.... Tampoco me gusta la gente que veía que fumaba demasiado y debería haber zonas habilitadas porque trague más humo que en otros hoteles.
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Fabulous
9.1 Luis Miguel Travelled with family August 2026 The buffet food is excellent. The whole family liked it. Lots of variety and very tasty. The main areas were clean, the entertainment was good and the facilities are great for spending a few days on holiday and switching off from work. The staff were very friendly.
La comida del buffet es excelente. Ha gustado a toda la familia. Mucha variedad y muy rico. Buena limpieza de las zonas comunes, buena animación y buenas instalaciones para pasar unos días de vacaciones y desconectar del trabajo. Personal muy amable.
The mattresses in our room are from the last century and I'm not exaggerating. Even Google doesn't know the mattress PIKOLIN MM ADVANCE CM 12, spring-based and super hard. We told reception and they said they had replaced the mattresses in some rooms but not all. We got the unlucky ones. I hope they improve this because otherwise they just need to maintain their current standard.
Los colchones de nuestra habitación son del siglo pasado y no estoy exagerando. Ni siquiera Google conoce el colchón PIKOLIN MM ADVANCE CM 12, de muelles y super duro. Lo dijimos en recepción y nos dijeron que habían cambiado los de algunas habitaciones pero no en todas. A nosotros nos tocó la mala. Ojalá mejoren en esto porque en lo demás solo tienen que mantener el nivel.
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Superb
10 Maria Travelled with family August 2026 The pool is great and so are the entertainers.
La piscina es estupenda y los animadores
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Superb
8.6 IGR Travelled with family August 2026 This is the second year I've stayed here. The food was very good, and the accommodation as well. Overall, the hotel is very good.
Es el segundo año que he estado. La comida muy bien, el alojamiento también. El hotel en general está muy bien.
If I have to mention something, it's that this year the entertainment seemed quite weak. I noticed a difference compared to last year.
Si tengo que mencionar algo , es que este año la animación la he visto muy flojita. He notado el cambio del año pasado a este.
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Fabulous
7.4 Enrique Travelled with family August 2026 Overall quite good: spacious, well-kept rooms. Good entertainment, facilities in good condition and friendly staff.
En general bastante bien, habitaciones amplias y cuidadas. Buenas animación e instalaciones en buen estado y personal amable.
Check-out is at 10:00, which is too early — most hotels normally allow 12:00h. Breakfast should be longer; they force you to get up early when you’re on holiday. The staff on the grill in the dining room need to improve — I found meat and chicken undercooked on several occasions. For hygiene, male staff with beards who work in the kitchen or on the grill should wear beard covers.
La salida de la habitación es a las 10, demasiado temprano, lo normal en la mayoría de hoteles es a las 12. El horario para el desayuno debería ser más amplio, te obliga a tener que madrugar cuando estás de vacaciones. El personal de la plancha del comedor debería mejorar, me encontré la carne y el pollo crudo por dentro en varias ocasiones. Por higiene, el personal masculino con barba de cocina o plancha debería usar cubre barbas.
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Very good
8.6 Sandra Travelled with family August 2026 The food was all delicious and drinks are included in the buffet. The entertainment was excellent! Very good hotel for relaxing and unwinding. The kids had a fantastic time.
La comida estaba todo buenísimo y entran las bebidas en el buffet. La animación excelente!! Hotel muy bueno para descansar y desconectar. Los nenes se lo pasaron en grande.
The pillows were very soft; I think they should be replaced. On rainy days, there should be more activities organised for children.
Las almohadas muy blanditas creo que habría que cambiarlas. Cuando hay días de lluvia se debería de improvisar más actividades para los peques.
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Fabulous
10 Gonzalo Travelled with family August 2026 What I liked most were the Water Slides, the food, and the views.
Lo que más me ha gustado son los toboganes, la comida y las vistas
The pool bathroom was the only thing in the whole hotel that wasn't very clean.
El baño de la piscina es lo único que no estaba muy limpio de todo el hotel
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Superb
7.4 Silvia Travelled with family August 2026 We stayed there last year and really liked it in every way. The food, cleanliness, and very friendly staff (last year on the second floor the cleaning ladies were fantastic).
El año pasado estuvimos y nos gustó mucho en todos los sentidos . Comida , limpieza y personal muy amable ( el año pasado en la planta 2 las señoras de la limpieza chapó)
This year, the worst thing was the cleaning of the apartment. They only made the beds and changed the towels. They hardly swept any day, and the bathroom wasn’t cleaned. This was on the 4th floor. (I mention it so that action can be taken.)
Este año lo peor a sido el tema de la limpieza del apartamento solo nos hacían las camas y cambiaban toallas . No han barrido casi ningun día y el baño no lo limpiaban estoy fue en la planta 4 .( Lo comento para que tomen medidas )
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Very good
9.7 Nacho Travelled with family August 2026 My fourth year at the hotel and I’ll definitely come back.
Mi cuarto año en el hotel y volveré sin duda.
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Superb
10 José Travelled with family August 2026 Everything was fantastic, the entertainment was a 10 out of 10.
Todo fenomenal, animación de 10
Nothing to say
Nada que decir
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Superb
8.9 Fernando Travelled with family August 2026 The spaciousness of the apartment, the option of car park. The pool was well maintained. The entertainment.
La amplitud del apartamento, la posibilidad del parking. La piscina bien mantenida. La animación
The entertainment starts and finishes very late; it's impossible to sleep before midnight. The mini disco starts at 9:30pm, which is a bit late for young children. A small set with washing-up liquid and a sponge in the apartment would be appreciated. The juice at breakfast is very sweet.
La animación empieza y termina muy tarde, hasta las 12 es imposible dormir. La mini disco empieza a las 21.30 que es un poco tarde para niños pequeños. Un pequeño set con jabón y estropajo en el apartamento se agradecería. El zumo del desayuno muy dulzón.
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Fabulous
4.4 Florian Zoltan Travelled with family August 2026 The facilities were quite good.
Las instalaciones bastante bien
The food was really bad, the desserts were always the same, there was barely anything and what there was had no flavour. Most of the time the meat was raw, and even if you told them to cook it more, it made no difference. There was very little variety and the quality was poor. The room we were given was full of ants and we had to sleep with ants on the first night, even in the bed, because the only solution they gave me that night was a cloth with bleach. On the second day, they moved us to another room, and although you could still see the odd ant, it was a lot better there.
La comida muy mala , los postres siempre los mismos casi nada y lo que habia no sabia a nada , la carne la mayoria de veces cruda y por mas que les digas que lo hagan mas , muy poca variedad y calidad mala , la habitacion que nos han dado tenia lleno de hormigas y tuvimos que dormir con hormigas la primera nocha y por la cama tambien por que la solucion esa noche que me ha dado es un trapo con lejia , el segundo dia nos ha cambiado de habitacion pero aun se veia alguna que otra pero mucho mejor ahi
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Disappointing
10 Beatriz Travelled with family August 2026 We spent a week here and honestly we were delighted. The hotel had everything we needed, the rooms were clean, the buffet food was very varied and if you want to eat healthily, it’s perfect too. The entertainment team is brilliant, always friendly and smiling, it’s a pleasure to deal with all of them. The hotel pool is great, our little one had a fantastic time. And the shows every night were really entertaining for all ages, and the miniclub was excellent. Without a doubt, a fantastic place to travel with the family, I recommend it 100%.
Hemos estado una semana y la verdad que encantados, el hotel con todas las necesidades, habitaciones limpias, la comida del buffet muy variada y si quieres comer sano, perfecta también. El equipo de animación es genial, siempre amables, sonrientes, da gusto con todos ell@s. La.piscina del hotel estupenda , nuestro peque ha disfrutado mucho. Y los espectáculos de cada noche muy entretenidos para todos los públicos y genial el miniclub. Son duda un sitio estupendo para viajar en familia, lo recomiendo 100%
Honestly, we really don’t have any complaints; everything was great and we felt really good there.
Pues la verdad que no tenemos ninguna pega al respecto, todo ha sido genial y nos hemos encontrado super bien alli
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Superb
9.1 Isabel María Travelled with family August 2026 The entertainment team and the waitresses at the beach bar.
La animación y las camareras del chiringuito
The food was repetitive.
Las comidas repetitivas
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Superb
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Frequently asked questions about Hotel Neptuno by On Group

Does the Hotel Neptuno by On Group have wifi connection?

  • The Hotel Neptuno by On Group offers free Wi-Fi in public areas.
  • The Hotel Neptuno by On Group has Wi-Fi.

Can I stay with a pet at Hotel Neptuno by On Group?

Pets are not allowed at Hotel Neptuno by On Group.

Is there children's cots available at Hotel Neptuno by On Group?

The Hotel Neptuno by On Group has cots available with direct payment at the hotel (you must request before you start your trip).

What can I do at Hotel Neptuno by On Group?

The Hotel Neptuno by On Group offers the following activities (some may be for a fee):
  • Masseur

Does the Hotel Neptuno by On Group have a swimming pool?

Yes, Hotel Neptuno by On Group has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.
  • Outdoor swimming pool (summer season)

Does the Hotel Neptuno by On Group have a 24h reception?

Yes, Hotel Neptuno by On Group has a 24-hour reception.

Is there heating in Hotel Neptuno by On Group?

Yes, Hotel Neptuno by On Group has heating in the common areas.

Is there air conditioning in the common areas at Hotel Neptuno by On Group?

Yes, Hotel Neptuno by On Group has air conditioning in the common areas.

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