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8.9
Fabulous
See 3594 reviews
Staff
Superb
Rooms
Superb
Price Quality Ratio
Superb
8.9
Fabulous
See 3594 reviews
Staff
Superb
Rooms
Superb
Price Quality Ratio
Superb
Hotel Facilities
Fabulous
Cleanliness
Fabulous
Food
Fabulous
​Facilities and services
Car Park
Entertainment team
Baby cribs
See all services and facilities
Check-in and check-out times
Check-in
from 14:00
Check-out
before 10:00
Hotel Neptuno by On Group Paseo Central, nº45
Hotel location
See map
Accommodation features
Internal parking
Pool

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Facilities and services

Main Areas

24 h reception

Restaurant

Coffee Shop
The bar is open from 09:00h to midnight. +info
Buffet breakfast
Breakfast is served from 8:00 a.m. to 10:30 a.m. +info
Buffet lunch
Lunch is from 1:30 p.m. to 3:30 p.m. +info
Buffet dinner
Dinner is served from 20:00h. to 10:30 p.m. +info
Bar
The bar is open from 114:00h. to midnight. +info

Pets

Not Pet-Friendly

Car Park

Parking Extra charge
Price: 15€ per night
Check with the accommodation provider to see if you can reserve a spot.
+info
Parking Extra charge
Car Park is available near the accommodation
Price: 10€ per night
+info

Entertainment team

Children's Club
The accommodation has a kids' club. You can check with the accommodation directly for information on activities and schedules.
The opening hours are from 11:30h to 114:30h and from 15:30h to 7:30 p.m.
+info

Baby cribs

Baby Cot Extra charge
Request this service before you begin your holiday.
This service incurs an additional charge of €5 per day.
+info

Swimming pools

Outdoor pool
The pool is open from 10:00h. to 20:00h. +info

Main Hotel Services

Safe Extra charge
2.5€/night and 15€/week. A deposit of 10€ in cash must be left at reception. +info

Room services

These services are general and may vary depending on the room type. In the case of kitchen facilities, these may only be available in certain studio or apartment types.

General room services

Safe to be paid at reception

Bathroom

Toilet
Shower or bathub

Pet Policy

Pets are not permitted in this accommodation.

About the accommodation

The 4-star Hotel Neptuno by On Group is located in Roquetas de Mar, 250 metres from the beach, and very close to the Playa Serena golf course. The hotel offers all the amenities you’d expect from a modern and comfortable establishment.

It features a 24-hour front desk, heating and air conditioning, a restaurant and snack bar, a sun terrace with lounge chairs, Crib/Cot available for a fee, free Wi-Fi throughout the hotel, and indoor and outdoor car park for a fee.

During the summer season, the beach bar is open starting at 12 p.m., so you can cool off with a drink or try their selection of snacks, ice cream, and local tapas—great!
 
Also in the summer, they offer an entertainment program for adults and children, so no one misses out on enjoying a well-deserved holiday in Roquetas de Mar.
 
If you book this accommodation, we recommend visiting Playa Serena, a very long and wide beach where you’ll have no trouble finding a spot. You can also visit Roquetas de Mar, located less than 6 km from the accommodation, where you can stroll along the town’s boardwalk, visit Santa Ana Castle, and soak up the atmosphere.
 
Don’t wait any longer—book your stay at the 4-star Hotel Neptuno by On Group now for a few days with your partner or family!
 

 

Some of the services listed may require a fee. You can check the rates directly at the accommodation. All information in this listing is subject to change by the accommodation. If you have any questions, please contact us.

What our travellers say

8.9
Fabulous
Based on 3594 reviews

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Food759 67%
Staff688 86%
Rooms483 77%
Cleanliness437 63%
Buffet285 71%
Location253 88%
Facilities211 81%
Children152 72%
Entertainment149 67%
Activities128 55%
Accommodation91 97%
Pool80 91%
Beach78 91%
Breakfast76 58%
Maintenance71 72%
Bed65 60%
Comfort56 86%
Car Park55 64%
Bar51 55%
Water Slides51 82%
Real reviews
All reviews are checked and verified.
Real reviews
All reviews are checked and verified.
10 Mar Travelled with family October 2026 The entertainment could have been more varied and not so focused on older guests.
Que la animación fuese más diversificada y no tan enfocada a mayores.
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Superb
8.6 Pedro J Travelled with family October 2026 A great pool, tasty, flavoursome food, and a very friendly, young and capable staff.
Una piscina genial, una comida rica y con sabor, un personal muy agradable joven y capacitado
It’s a little way from the beach.
Está un poquito lejos de la playa
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Fabulous
9.1 Alberto Javier Travelled with  friends October 2026 Everything was excellent value for money. The staff were very friendly, and there was a large, clean outdoor pool as well as an indoor pool.
TODO EXCELENTE RELACION CALIDAD PRECIO, PERSONAL MUY AGRADABLE, PISCINA GRANDE Y LIMPIA CON PISCINA INTERIOR.
NO
NO
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Superb
9.1 Francisco Travelled with family October 2026 I recommend it. Good service, a very varied, high-quality buffet. Close to the beach and in a quiet location, but also near lively streets.
Recomiendo. Buena atención, Buffet muy variado y de calidad , Cerca de la playa con ubicación tranquila , pero cerca de calles con ambiente.
Nothing worth mentioning.
Nada que destacar.
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Superb
10 Bea October 2026 Everything was perfect. The rooms were very spacious and the food was great.
Estaba todo perfecto. Habitaciones muy grandes ya comida genial
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Superb
9.4 Toñi Travelled with couple October 2026 Very clean and cosy room. The mattresses and pillows were very comfortable. The service staff were very friendly.
Habitación muy limpia y acogedora. Los colchones y almohadas muy cómodas. Personal de servicio muy amables.
Everything was perfect.
Todo perfecto.
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Superb
6.3 Elena Travelled with couple October 2026 Spacious apartment, full entertainment for all ages and the perfect location, just minutes from the beach, leisure area and restaurants.
Apartamento amplio, animación completa para todas las edades y la ubicación perfecta, a pocos minutos de la playa, zona de ocio y restaurantes.
The apartment must be vacated before 10:00 — I suppose that’s because it needs extra time for cleaning. On arrival a kitchen shelf was covered in sugar and had packets of fruit baby food on it. I missed having a scouring pad, washing-up liquid and a tea towel. On the lip of the shower tray I rinsed with water on the first day to have a bath and pebbles came out, which I assume belonged to another guest who had been on the beach. The mattresses could be renewed — far too soft. The buffet was basic, nothing special, plain everyday food.
El apartamento hay que dejarlo antes de las 10:00 supongo que será porque requiere mas tiempo de limpieza, a la llegada una estantería de la cocina estaba llena de azúcar y con paquetes de potitos de fruta. Eche en falta un estropajo,lavaplatos y un trapo. En el pollete del plato de ducha le di con agua el primer día para bañarme y salió chinos que supongo serían de otro huésped que estuvo en la playa. Los colchones los podrían renovar, demasiados blandos. El buffet simple sin más, comida de batalla.
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Pleasant
7.7 Helena Travelled with family October 2026 They have good facilities and the food is fine, with a fair variety of fish and no repeats. Large beds and spacious rooms.
Tienen buenas instalaciones y la comida está bien, con bastante variedad de pescado y no se repitió. Camas grandes y habitaciones grandes
The apartments are not cleaned on Sundays, so if you stay from Saturday to Monday, they don’t clean at all. I extended the check-out on the day I left and still nothing. They took away the rubbish and removed a towel but didn’t replace the bin bag or that towel. The entertainment noise is too loud and can be heard inside the rooms. And in the dining room there were always missing coffee cups or soup bowls.
Los apartamentos no se limpian los domingos, por lo que si vas de sábado a lunes, ningun día se limpió. El día de salida amplié el check out y tampoco. Nos quitaron la basura y se llevaron una toalla y no repusieron ni bolsa de basura ni esa toalla. El ruido de la animación es demasiado fuerte y se oye dentro de las habitaciones. Y en el comedor siempre faltaban tazas de café o cuencos para sopa.
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Very good
10 Vanesa Travelled with family October 2026 I LOVE EVERYTHING, IT'S THE SECOND TIME WE'VE BEEN THIS YEAR, WE ALL ENJOYED IT AS A FAMILY
ME ENCANTA TODO, ES LA SEGUNDA VEZ QUE VAMOS EN ESTE AÑO, DISFRUTAMOS TODOS EN FAMILIA
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Superb
7.7 Laureano Travelled with family October 2026 It's located in a quiet area if you go in autumn, and there's a public car park just a few metres from the hotel. The variety of food is adequate. The hotel is a few kilometres from Almería and Tabernas, where you can enjoy the American West and the Alcázar.
Está situado en una zona tranquila si vas en Otoño, tiene un parking público a escasos metros del hotel. La variedad de comida es correcta. El hotel está situado a pocos kms de Almería y Tabernas, donde puedes disfrutar del Oeste americano y el Alcázar
The apartments are quite old and some furniture is broken. The television works poorly and only a few channels can be watched. It’s worth highlighting how comfortable the beds are.
Los apartamentos son bastantes antiguos y algunos muebles están rotos. La televisión funciona mal y se ve muy pocos canales. Cabe destacar la comodidad de las camas
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Very good
10 Esther Travelled with family October 2026 The size of the apartment — larger than expected — and the comfort of the beds
El tamaño del apartamento, más grande de lo esperado y la comodidad de las camas
Nothing Nothing
Nada Nada
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Superb
10 Antonio Travelled with couple October 2026 Everything was fine, the apartment was great. The entertainment team were very friendly.
todo ha estado bien, el apartamento super bien. la animación muy simpáticos.
On Sundays they only change the towels and the bin bags; for everything else you have to do it yourself.
El domingo solo te cambian las toallas y las bolsas de las papeleras, por lo demás tienes que hacerlo tu.
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Superb
8.9 Copí Travelled solo October 2026 the room, the staff — especially those in the dining room and café. the hotel in general we will return
la habitación,el personal sobre todo el del comedor y cafetería. el hotel en general repetiremos
the gym (some machines broken). the volume of the entertainment (I know these are days to have fun, but it felt like it was inside the room). that there was no all-inclusive package.
el gimnasio(algunas máquinas averiadas). el volumen de la animacion(se que son días para divertirse,pero es que parezca que este dentro de la habitación) que no haya paquete de todo incluido
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Fabulous
9.1 Luis Travelled with couple October 2026 The band that played on Saturday night were amazing — congratulations.
El grupo que toco el sábado noche ,,,fueron un pasada ,,felicidades
The mattress was very hard, otherwise great.
El colchón muy duro ,,por lo demas genial
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Superb
2.6 Pepe Travelled with couple October 2026 Large, clean apartment.
Apartamento grande y limpio.
Repetitive meals, cleanliness of the main areas, dining staff are friendly, but you have to set your own table at every mealtime. If you leave food in the apartments they get full of ants, despite being on the 5th floor. Zero entertainment — there was a large group, about 100 people, and all the attention was for them. I won’t return.
Comidas repetitivas, limpieza zonas comunes, servicio en el comedor amables, pero te tienes que montar tú las mesas en todos los servicios de comidas Si dejas comida en los apartamentos se te llenan de hormigas, a pesar de estar en 5 planta. Animación nula, había un grupo grande, 100 personas y toda la atención fue para ellos No volvere
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Disappointing
9.7 Antonio Travelled with couple October 2026 A very good hotel in all the most important aspects: services, facilities, food and friendliness of the staff.
Un hotel muy bueno en todo lo mas importante servicios, instalaciones, comida, simpatía del personal
Improve the mosquito situation There were lots of them day and night. We had to buy an insect repellent spray.
A mejorar el tema de los mosquitos Había muchos de dia y de noche. Tuvimos que comprar un espray antimosquitos
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Superb
10 Evencio Travelled with couple October 2026 The hotel is in very good condition, notably the spacious apartment which had everything we needed. The pool was in perfect condition for relaxing and cooling off. The food service was well attended and offered enough variety.
El hotel está en muy buenas condiciones, destacando la amplitud del apartamento con todo lo disponible. La piscina en perfectas condiciones para relajarse y refrescarse. El servicio de comidas bien atendido y con variedad suficiente.
The car park during our visit was outdoors and after several days it really needs a good wash to allow proper visibility because of all the dust that builds up.
El parking que existía en nuestra visita era al aire libre y después de varios días se hace necesario una buena lavada para permitir una correcta visión por todo el polvo que se acumula.
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Superb
10 Leonie Travelled with couple October 2026 Good service with friendliness and a very pleasant atmosphere in the hotel, without shouting and very polite. Spacious restaurant with good distance between tables. Food surprisingly good for the price we paid.
El buen servicio con amabilidad y el ambiente en el hotel muy bueno sin gritos, mucho educacion. Restaurante amplio con un buena distancia entre mesas. Comida soprendamente buena para el precio que pagamos
No consideration at all
Nada de consideracion
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Superb
9.4 Lorena Travelled with family October 2026 The food was great, everything very good overall. The apartments are very spacious. The staff’s treatment was excellent. The Water Slides are amazing, the children had a great time and if the weather is bad there’s an indoor pool, which is a very good option! The entertainment was also fun.
La comida genial, todo muy bueno en general. Los apartamentos muy grandes. el trato del personal buenísimo. Los toboganes son una pasada, los niños disfrutaron mucho y en caso de mal tiempo tiene la piscina cubierta que ws muy buena opción! La animación tambien entretenida
My apartment had the terrace door that wouldn’t close and the wardrobe door that neither opened nor closed, to say the least. What we did see were ant infestations in the rooms and around the pool areas.
Mi apartamento tenia la puerta de la terraza que no cerraba y la puerta del armario que no abría ni cerraba por decir algo malo. Lo que si vimos fue plagas de hormigas por las habitaciones y por las zonas de la piscina.
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Superb
9.7 Marisin Travelled with family October 2026 I loved the apartment — very comfortable and spacious. The buffet was varied and tasty... and we loved the indoor pool!!
Me ha encantadoel apartamento, muy cómodo y grande. El buffet variado y rico...y nos encantó la piscina cubierta!!
There was an ant trail in the room… I really don’t like that at all. And the corridor light on the 3rd floor was fused, so at night it was difficult to get in without using my phone’s torch.
Había camino de hormigas en la habitación.... Que no me gustan nada. Y la luz del pasillo de la planta 3, estaba fundida, por lo tanto por la noche era complicado entrar, sin la luz del móvil.
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Superb
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Frequently asked questions about Hotel Neptuno by On Group

Can I stay with a pet at Hotel Neptuno by On Group?

Pets are not allowed at Hotel Neptuno by On Group.

Is there children's cots available at Hotel Neptuno by On Group?

The Hotel Neptuno by On Group has cots available at the hotel (please request before your trip, subject to availability). Check the conditions.

Does the Hotel Neptuno by On Group have a swimming pool?

Yes, Hotel Neptuno by On Group has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.
  • Outdoor pool

Does the Hotel Neptuno by On Group have a 24h reception?

Yes, Hotel Neptuno by On Group has a 24-hour reception.

Is there a bar at Hotel Neptuno by On Group?

Yes, Hotel Neptuno by On Group has a bar.