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Hotel Allegro Playacar

Lote Hotelero Nº 7 Desarrollo Playacar P.o. Box 14 2.6 km from the centre of Playa del Carmen
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7.5
24 reviews
Rooms
Good
Food
Good
Cleanliness
Good
7.5
24 reviews
Rooms
Good
Food
Good
Cleanliness
Good
Price Quality Ratio
Good
Staff
Very good
Hotel Facilities
Good
Highlighted ​Facilities and services
Wifi and Internet
Spa and wellness
Children and animation
See all services and facilities
Check-in and check-out times
Check in
From 15:00
Check out
Before 12:00
Hotel Allegro Playacar Lote Hotelero Nº 7 Desarrollo Playacar P.o. Box 14
Hotel location
See map
Accommodation features
Pool
Spa
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Hotel Allegro Playacar
Customer photos
Map
Customer photos
Facilities and services
Main Areas
24 h reception
Air-conditioning in the main facilities
Smoking Area
Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)
Restaurant
Restaurant
Bar
Snack bar
Gluten-free food on request
Dairy-free milk on request
Wifi and Internet
Wi-Fi
Free Wi-Fi in common areas
Pets
Not Pet-Friendly
Spa and wellness
Massage Parlour
Body and Facial Care Treatments
Spa (for a fee and reservation required)
Facilities
Fitness Centre
Garden
Balcony
Tennis Court
Ping Pong
Pool table
Zona de juegos
Supermarket
Solarium
Paid snorkeling
Private beach area
Nightclub
Main Hotel Services
Laundry Service
Car Hire
Currency exchange
Hairdressing salon
Free Luggage Room
Safe at the reception
Door man
ATM/cash machine at the hotel
Children and animation
Children's Club
Live entertainment
Swimming pools
Outdoor Pool (summer)
Children's pool (all season)
Transfers / Transfer
Shuttle to the airport (check fee)
Transfer to the airport
Check-in/out and other info
Breakfast Buffet Topaz: Start your day with a continental breakfast from 6:00 to 7:00 or enjoy a buffet breakfast from 7:00 to 11:00.
Snack & Grill: Open from 12:00h to 16:00h.
Pizzeria: Open from 12:00h to 18:00h.
Themed dinner at Topaz buffet: from 18:00h to 22:00h.
Cielito Mio Restaurant: Dinner , from 18:00h to 22:00h.
Restaurant O sole mio: Dinner , from 18:00 to 22:00h.
Fuji Restaurant: Dinner , from 18:00 to 22:00h.
Alcoholic beverage service: from 11:00h to 01:00h.
Allegro SPA: Open from 09:00h to 17:00h. Only for guests over 18 years old. Access to the spa requires prior booking and involves an additional cost for hotel guests. For more information and rates, please ask at reception.
Kids SPA: The Allegro Playacar hotel has a space dedicated to children of the family, with treatments specially designed for them combining attractive aromas.
Fitness Zone Hours: from 06:00h to 21:00h. Access for people over 18 years old. Prior booking is required.
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Facilities and services

Main Areas

24 h reception
Air-conditioning in the main facilities
Smoking Area
Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)

Restaurant

Restaurant
Bar
Snack bar
Gluten-free food on request
Dairy-free milk on request

Wifi and Internet

Wi-Fi
Free Wi-Fi in common areas

Pets

Not Pet-Friendly

Spa and wellness

Massage Parlour
Body and Facial Care Treatments
Spa (for a fee and reservation required)

Facilities

Fitness Centre
Garden
Balcony
Tennis Court
Ping Pong
Pool table
Zona de juegos
Supermarket
Solarium
Paid snorkeling
Private beach area
Nightclub

Main Hotel Services

Laundry Service
Car Hire
Currency exchange
Hairdressing salon
Free Luggage Room
Safe at the reception
Door man
ATM/cash machine at the hotel

Children and animation

Children's Club
Live entertainment

Swimming pools

Outdoor Pool (summer)
Children's pool (all season)

Transfers / Transfer

Shuttle to the airport (check fee)
Transfer to the airport
Check-in/out and other info
Breakfast Buffet Topaz: Start your day with a continental breakfast from 6:00 to 7:00 or enjoy a buffet breakfast from 7:00 to 11:00.
Snack & Grill: Open from 12:00h to 16:00h.
Pizzeria: Open from 12:00h to 18:00h.
Themed dinner at Topaz buffet: from 18:00h to 22:00h.
Cielito Mio Restaurant: Dinner , from 18:00h to 22:00h.
Restaurant O sole mio: Dinner , from 18:00 to 22:00h.
Fuji Restaurant: Dinner , from 18:00 to 22:00h.
Alcoholic beverage service: from 11:00h to 01:00h.
Allegro SPA: Open from 09:00h to 17:00h. Only for guests over 18 years old. Access to the spa requires prior booking and involves an additional cost for hotel guests. For more information and rates, please ask at reception.
Kids SPA: The Allegro Playacar hotel has a space dedicated to children of the family, with treatments specially designed for them combining attractive aromas.
Fitness Zone Hours: from 06:00h to 21:00h. Access for people over 18 years old. Prior booking is required.

Parking

There's a car park free of charge close to the accommodation

Pet Policy

Pets are not permitted in this accommodation.

About the accommodation

Hotel Allegro Playacar

This accommodation is located in front of the beach, offering magnificent views, so it has an exceptional location.

The hotel has a variety of services to make your stay comfortable: 24-hour reception so you can be attended at all times, a delicious breakfast, lunch and dinner service.

It also has an outdoor car park and two swimming pools so you can relax while enjoying the sun.

Its rooms have TV, free safe and a fully-equipped bathroom with shower or bathtub, amenities and hairdryer.

Don't wait any longer to enjoy a unique holiday at the Allegro Playacar Hotel. Hotel Allegro Playacar!

What our customers are saying about the accommodation

7.5
Good
Based on 24 reviews

Photos shared by our customers

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Real reviews
All reviews have been carefully checked and verified.
Select a topic to see specific reviews
Staff(10)
Location(8)
Food(6)
Rooms(4)
Dinner(3)
Guide/Excursions(2)
Cleanliness(2)
Accommodation(2)
Management(2)
Maintenance(2)
Bar(2)
Air conditioning(1)
Buffet(1)
Facilities(1)
Routes and surroundings(1)
Bathroom(1)
All-Inclusive(1)
Beach(1)
Customer service(1)
Massification(1)
Real reviews
All reviews have been carefully checked and verified.
9.4 Elisabet Travelled with couple May 2026
Ubicacion y personal
App para reservar cema tematica
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Excellent 6 Ramon Travelled with family October 2025
Buena ubicación, buena comida,
Lleguemos al Hotel a las 00:00 no teníamos nada para cenar, si quieres la habitación hasta la salida que era a las 17:00 prepárate para pagar 125 dólares un abuso en toda regla, las excursiones carísimas
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Average 9.4 María Walexka Travelled with couple August 2025
La ubicación y el hotel están geniales El personal super amable
El hotel necesita alguna q otra reforma
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Excellent 9.1 Maria Del Mar Travelled with couple July 2025
Las muy completas y en muy bien estado. El servicio de comidas y bebidas en restaurantes y bar de piscina perfecto. El personal excepcional, amable y muy profesional.
Imposible reservar para restaurante a la carta, solo se reserva a las 9:30 de la mañana y para ese mismo día (si haces tours imposible acceder)
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Excellent 2.1 Rosana Travelled with family July 2025
La atención del peronal correcta
El hotel no es e 4 estrellas no llega no a dos. El aire acondicionado no funcionaba bien, no salía agua de la ducha, los frigos dela habitaciones no funcionaban, la primera noche llovió y en una de las habitaciones caía agua encima de la cama, La comida de repetitiva y mala, no para un 4 estrellas
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Basic 3.7 Maria Travelled with family July 2025
Lo más agradable las dos piscinas, una de ellas con pool bar y vistas al mar, lástima que había sargazo y no pudimos bañarnos ningún día. Los espectáculos de la noche también muy entretenidos.
Contratamos a través de Buscounchollo.com un viaje a Riviera Maya en julio, con tres hoteles a elegir. Optamos por uno que ofrecía una “habitación estándar superior”, lo que nos pareció un valor añadido. Pero al llegar al hotel (de la cadena Barceló, categoría 4 estrellas), vimos que aquello no era una habitación superior, ni por asomo. Fue un reclamo engañoso. Tras más de 15 horas de viaje y con una niña de 10 años, llegamos al hotel a las 21:56h. El buffet cerraba a las 22h, pero no nos dejaron cenar. Ni una cena fría, ni un poco de fruta para la niña. Lo pedimos por favor, incluso al gerente, quien fue a cocina y nos dijo que ya no quedaba nada. Increíble trato. La habitación era antigua, sucia, con mobiliario deteriorado. Faltaban toallas para los tres, la ducha apenas tenía presión, el plato de ducha era muy viejo y se salía todo el agua. Detrás del lavabo había papeles de clientes anteriores. El espejo estaba torcido, el ventilador de techo y el aire acondicionado hacían tanto ruido que era imposible dormir. Las comidas eran repetitivas, con poca variedad, y las almohadas, incómodas a más no poder y no había somier era un somier de obra. ¿De verdad esto es un hotel de 4 estrellas?
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Basic 9.4 Vicente Travelled with couple November 2024
Que el hotel está literalmente en la playa, que si quieres no paras de comer y beber, que hay mucha limpieza y desinfección, que la mayoría del personal (no todos) es amable aún sin propinas,y destacar la atención de ka Srta. Diana una de las gerentes del hotel por su atención en una pequeña incidencia.
Que han pasado muy rápidos los días.
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Excellent 10 Oscar Travelled with couple October 2024
Todo del hotel
Excursiones muy caras y decepciones
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Excellent 9.1 Maria Travelled with couple September 2024 The flight was about an hour late, but nothing to worry about. We arrived at the lodge and could not have dinner as it was too late. We had hot dogs and sandwiches at the sports bar there. The room they gave us was on the second floor, it was very comfortable and had everything we needed. We had buffet almost every hour of the day.
El vuelo se nos retrasó como una hora, pero bueno nada del otro mundo. Llegamos al alojamiento y no pudimos cenar ya que era demasiado tarde. Cenamos perritos y sandwich en el sports bar de allí. La habitación que nos dieron estaba en el primer piso, era muy cómoda y tenía todo lo necesario. Teníamos buffet casi todas las horas del día.
The dining hours of the bars. As we went on an excursion almost every day, we could not go to any of them for dinner as they coincided with the reservation time. I also missed a clothesline outside to dry beach towels and swimsuits.
El horario de los bares para cenar. Como hicimos excursión casi cada día no pudimos ir a cenar ninguno ya que coincidian con la hora de reserva. También eché de menos un tendedero en el exterior para secar las toallas de la playa y nos bañadores.
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Excellent 9.7 Marta DM Travelled with  friends September 2024
Todo muy completo desde vuelos, translados y alojamiento. Translado perfecto y el personal explica todo y ademas ofrecen excursiones. El hotel Allegro Playacar es tranquilo y tiene todos los servicios necesarios. El personal ha sido en todo momento amable y muy atentos, sobretodo Humberto y Ricardo del servicio de restauración.
La compañia de vuelo es de lo peor que hemos viajado hasta ahora, solo tuvimos 1 comida en las 10h de vuelo, asientos muy estrechos y ademas no te ofrecen mantas ni auriculares y hay que pagar aparte. Del hotel: hay que reservar los restaurantes a la carta el mismo dia solo a las 9:30h y no sabes que hotel hay abierto hasta esa hora. Si tienes excursiones que suelen salir antes de esta hora, te quedas sin reserva.
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Excellent 8 Maria Carmen Travelled with couple September 2024
En general buena excepto el precio de las excursiones (muy caras) no se corresponde con lo ofrecido
Precios muy caros
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Very good 6.4 Beatriz Travelled with couple September 2024
Comida fabulosa. Personal encantador. Buena ubicación
La limpieza de las habitaciones deja mucho que desear. Sábanas sucias. Ventanas con telarañas.
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Average 9.1 Anna Travelled with  friends August 2024
La playa delante del hotel, la amabilidad del personal
Tener que inscribirse a las 9.30 para pedir turno para cenar em los restaurantes. Si vas de excursión es imposible, comimos todos los días menos uno de buffet, pero eso sí, está bueno.
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Excellent 7.4 Lucia Travelled with family July 2024
LO MEJOR, LA UBICACIÓN ESTÁ EN LA MEJOR PLAYA Y LA MEJOR FORMA PARA MOVERTE ANDADO.
LOS HORARIOS DE LOS BUFETS, NOS QUEDAMOS SIN CENAR DOS DIAS, LA CAMIDA DE BAJA CALIDAD. NO PUDIMOS RESERVAR EN LOS RESTAURANTES, HAY QUE HACER COLA EL MISMO DIA QUE LO QUIERAS USAR A LAS NUEVE DE LA MAÑANA CON LO QUE SI HACES EXCURSIONES NO PUEDES RESERVAR. ( ESTA FATAL ORGANIZADO Y SON INFLEXIBLES EN ELLO, NO DEJAN NI QUE RESERVE OTRA PERSONA POR TÍ, ADEMÁS UN DIA HICIMOS LA COLA Y NOS QUEDAMOS SIN MESA, SOLO DAN 10 MESAS POR RESTAURANTE , LUEGO ENTRAS Y ESTA VACIO.... UN DESASTRE.)
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Good 6.7 Manuel Travelled with couple July 2024
El entorno que rodea las habitaciones, la proximidad a la playa
Habitación sin WiFi,televisión averiada durante toda la estancia, Habitación con agujeros en el techo y entraba agua cuando llovía
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Good 7.1 Borja Travelled with couple July 2024
La ubicación es ideal.
Las habitaciones se ven viejas y hay cosas que no funcionan del todo bien (como la ducha)o no funcionan (Tv y nevera). Se de otros viajeros que no les pasó lo mismo con la tv y la nevera pero si con la ducha y con la luza de techo. La comida: Falta la información sobre alérgenos e ingredientes. La calidad es normalita y como vegano que soy diré que apenas hay opciones para nosotros.
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Good 6.3 Javier Travelled with family July 2024
Ubicación
Habitación plagadas de mosquitos. Para reservar en alguno de los restaurantes temáticos (asiático, mexicano,oriental) hay que hacer una cola de una hora, a las 9:30 de la mañana, y después de esperar, aun estando de los primeros de la cola, algunos días no hay disponibilidad en los restaurantes. Otros días directamente están cerrados.
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Average 9.4 Pablo Travelled with couple June 2024 The accommodation was very well located, the food was varied and very tasty. The morning activities were very enjoyable and fun and the evening shows were very varied. We had a problem with the room the first day and the next day they changed it without any problem.
El alojamiento muy bien ubicado,la comida muy variada y muy rica. Las actividades de la mañana muy amenas y divertidas y los espectáculos nocturnos muy variados. Tuvimos el primer día un problema con la habitación y al día siguiente nos la cambiaron sin problemas.
The day we arrived around 3 am due to a flight delay, there was only one girl at the front desk and she did not have the registration papers ready and we were very late and the paperwork was not very fast.
El día que llegamos sobre las 3 de la mañana por retraso del vuelo, sólo había una chica en recepción y no tenía los papeles de registro preparados y se nos hizo muy tarde y no fue muy ágil el papeleo.
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Excellent 8.3 Javier Rojas Travelled with family June 2024
La ubicacion es perfecta y los trabajadores son todos muy amables y serviciales.
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Very good 9.4 Maria Dolores Travelled with  friends May 2024
Personal estupendo
Animación
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Excellent
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Frequently asked questions about Hotel Allegro Playacar

Does the Hotel Allegro Playacar have wifi connection?

  • The Hotel Allegro Playacar offers free Wi-Fi in public areas.
  • The Hotel Allegro Playacar has Wi-Fi.

Can I stay with a pet at Hotel Allegro Playacar?

Pets are not allowed at Hotel Allegro Playacar.

What can I do at Hotel Allegro Playacar?

The Hotel Allegro Playacar offers the following activities (some may be for a fee):
  • Spa for a fee
  • Masseur

Does the Hotel Allegro Playacar have a swimming pool?

Yes, Hotel Allegro Playacar has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.
  • Outdoor swimming pool (summer season)
  • Children's swimming pool (all season)

Does the Hotel Allegro Playacar have a 24h reception?

Yes, Hotel Allegro Playacar has a 24-hour reception.

Is there air conditioning in the common areas at Hotel Allegro Playacar?

Yes, Hotel Allegro Playacar has air conditioning in the common areas.

Is there a restaurant at Hotel Allegro Playacar?

Yes, Hotel Allegro Playacar has a restaurant.

Is there a bar at Hotel Allegro Playacar?

Yes, Hotel Allegro Playacar has a bar.
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Google Ads Secure-1PSIDCC Used to create a user profile and show relevant and personalized Google Ads. Google Ads 1 year
Google __Secure-1PSIDTS Stores an encrypted timestamp to maintain user sessions and preserve user preferences. Google 1 year
Google Ads __Secure-3PAPISID Used to create a visitor's interest profile and display relevant Google ads. Google Ads 2 years
Google Ads Secure-3PSID Used to display relevant and personalized Google ads. Google Ads 2 years
Google Ads Secure-3PSIDCC Used to create a user profile and display relevant and personalized Google Ads. Google Ads 1 year
Google __Secure-3PSIDTS Stores an encrypted timestamp to maintain user sessions and preserve user preferences. Google 1 year
Cloudflare __cf_bm Security cookie that manages traffic and filters malicious bots. Cloudflare 30 minutes
Facebook _fbp Delivers advertising products, such as real-time offers from third parties. Facebook 3 months
Hotjar _hjSessionUser_userId Identifies the same user across multiple sessions. Hotjar 1 year (approx.)
Hotjar _hjSession_userId Maintains session data for the current visit. Hotjar Session
TikTok _tt_enable_cookie Determines if the browser accepts cookies. TikTok 13 months
TikTok _ttp Tracking and analytics cookie measuring ad performance. TikTok Analytics 3 months
Microsoft Bing Ads _uetsid Tracks user interactions with advertising. Microsoft Bing Ads 24 hours
Microsoft Bing Ads _uetvid Tracks user interactions with advertising. Microsoft Bing Ads 2 weeks (approx.)
Amazon Ads ad-id Helps deliver relevant ads and measure performance. Amazon Advertising 7 months
Amazon Ads ad-privacy Manages user privacy preferences related to advertising. Amazon Advertising 2 years
Hotjar exp_pricing_fall_assignment Assigns users to pricing experiments. Hotjar 1 month
Twitter (X) guest_id This cookie collects information about the user's visits to the website (e.g.; how many times the user has visited the website, how much time has elapsed, which pages have been visited). This data is used to personalize and improve the service offered by Twitter (X). Twitter (X) 2 years
Twitter (X) guest_id_ads Collects visitor behavior information from multiple websites. This information is used on the web to optimize advertising relevance. Twitter (X) 2 years
Twitter (X) guest_id_marketing Cookie used by Twitter for marketing and ad personalization purposes. Twitter (X) 2 years
Twitter (X) muc_ads Used for ad personalization and performance measurement. Twitter (X) 2 years
Twitter (X) personalization_id Stores preferences to personalize content and ads. Twitter (X) 2 years
TikTok odin_tt Tracks and analyzes user behavior. TikTok 13 months
TikTok tt_chain_token Tracks user behavior across pages and sessions. TikTok 5 months
TikTok ttwid Identifies users to deliver recommendations and ads. TikTok 11 months
TikTok ttcsid* This cookie, managed by TikTok, tracks the session when a user clicks on TikTok ads. It allows to assign a unique identifier to better understand the user's behavior and measure the actions or conversions performed during that same session. TikTok 3 months
Spotify __spdt Cookie used by Spotify to analyze user interactions on a website, specifically focusing on the actions audio users take after listening to or watching an ad. Spotify 13 months
DoubleClick (Google) test_cookie This cookie is used to determine whether the user's browser supports cookies. Google Ads / DoubleClick 15 minutes
Google g_state Stores the user's logout state and is set when using the One Tap popup or automatic login. Google One Tap 7 days
Google g_csrf_token Used as a security measure to verify the authenticity of requests during login with Google and protect the user against CSRF attacks. Google One Tap 5 minutes
Google LSOLH Cookie used to manage the user session and authentication in Google services. Google 1 year
Google __Secure-ENID This cookie is used by Google to remember user preferences and other relevant information in order to improve the browsing experience. Google 13 months
Google NID This cookie is used by Google to remember user preferences and other relevant information in order to improve the browsing experience. Google 6 months
Datadog _dd_s Cookie used to aggregate all events generated from a single user session across multiple pages. It contains the current session ID, whether the session is excluded due to sampling and the session expiration date. In this way, the system can better understand how the user uses the various sites in that session. Datadog 4 hours
Amazon CloudFront CloudFront-Key-Pair-Id Used to control access to restricted content in CloudFront. Amazon CloudFront Varies by configuration
Amazon CloudFront CloudFront-Policy Contains the base64-encoded access policy for restricted content. Amazon CloudFront Varies by configuration
Amazon CloudFront CloudFront-Signature Contains the digital signature of the access policy to verify authenticity. Amazon CloudFront Varies by configuration

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