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Suites Plaza Hotel & Wellness Andorra
C/ Prat de la Creu, 88, Andorra la Vella
8.3
3863 reviews
More Info
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Everything you need to know
This deal includes
- Suites Plaza Hotel & Wellness Andorra 5*, located in Andorra la Vella.
- Available with Half Board and Full Board.
- If you book 2 nights or more: 1 one-hour session at the hotel spa per person per stay.
Travel Dates: until December 4, 2026.
Online deal
This special online deal isn’t always available, it only appears on certain days… and today is one of them. Take advantage of it now!
Relax and unwind
Spa access: the relaxation you deserve
If you book 2 nights or more, you will enjoy 1 spa access (60 minutes) per person included in your booking.
Opening hours
- Monday to Saturday: from 13:00 to 21:00 (the last session, 20:00 to 21:00, is for adults only).
- Sunday: from 09:00 to 17:00 (the last session, 16:00 to 17:00, is for adults only).
Important information
- Book your time slot: to guarantee your place, you must reserve a day and time at the reception when you check in. Don’t wait until the last moment! The maximum capacity is 16 people per hour.
- Access kit: it is mandatory to wear a swimsuit and swimming cap. In addition, you will need to rent the bathrobe and flip-flops kit for €5 per person.
Minors in the spa
- Children under 16 years old must always be accompanied by an adult.
- For health reasons, access is not recommended for children under 3 years old.
Meals & more
Full Board? Here’s How the Meals Are Scheduled
If you choose Full Board, please note how the meal service works:
- You will start with dinner on the day of arrival.
- You will finish with lunch on the day of departure.
The accommodation informs us that this order cannot be changed, as restaurant capacity is managed to ensure a high-quality service.
Please note: this only applies to meals. Check the key collection and room check-out times to plan your stay properly.
Your perfect stay
Suites Plaza Hotel & Wellness Andorra
In the heart of Andorra la Vella, next to the National Stadium and close to the historic center, Suites Plaza Hotel & Wellness Andorra combines practical location and a well-kept atmosphere for a very complete holiday. In addition, Grandvalira is less than 9 km away, a perfect plus to combine city and mountain.
Its proposal revolves around relaxation and versatility: rooms and suites, family spa, heated pool and gym. It also has spaces designed for families, such as the kids & teens club.
In gastronomy, the hotel offers buffet, cafeteria with terrace and a fondue and raclette restaurant, with a commitment to fresh and zero kilometer products.
A hotel designed to enjoy Andorra in comfort; just choose the date and let yourself go.
Why this destination is a must-visit
Andorra is a very convenient destination for family travel because it offers a wide variety of activities within relatively short distances. Nature, snow, adventure parks, ice rinks, shops, and restaurants make it easy to tailor each day to the kids’ pace. It’s a practical, varied holiday with that mountain vibe that always breaks up the routine.
What to visit?
For a family holiday, it’s a good idea to combine Andorra la Vella—with its lively atmosphere and areas for strolling—with towns like Canillo or Encamp, which have a more peaceful, mountain-like vibe. You can also include the Meritxell Sanctuary, which is a short and easy visit, and a viewpoint like Roc del Quer, weather permitting.
What to do?
Here, the itinerary is quite different from a relaxing holiday. You can look for family-friendly activities like the Palau de Gel, adventure parks, easy hiking trails, kids’ circuits at mountain resorts, or snow-based activities designed for children. Visit Andorra highlights family-friendly options like snow tubing, kids’ circuits, and activities at ski resorts, which is a big help if you’re travelling with little ones and not everyone wants to ski.
What to eat?
With kids, it’s best to stick to simple, comforting dishes. In Andorra, it’s easy to find cannelloni, grilled meats, soups, potatoes, cured meats, and homemade desserts. For adults, trinxat and escudella are two classics worth trying at least once during your holiday.
Our recommendation
For a mountain meal in a family-friendly atmosphere, Borda Raubert in La Massana is a traditional borda serving rustic cuisine and dishes rooted in Andorran tradition. For a restaurant recognized by the Repsol Guide, Jou La Borda stands out for its ingredient-driven cuisine, its wine cellar, and its views—ideal if you want to treat yourself with your family or as a couple.
Nearby Excursions
If you’re travelling with children, Naturland, in Sant Julià de Lòria, offers a well-rounded outing with its adventure activities in a natural setting. Another option is Pal, a small and very photogenic village, perfect for a short stroll and for introducing the kids to a more traditional side of Andorra.
Discounts for children and terms for individual travellers
- Children ages 0 to 6 stay for free on a half-board or full-board basis, provided they share a room with two adults.
- Children ages 7 to 17 pay only a small surcharge for half-board and full-board, provided they share a room with two adults.
- Good to know: Discounts for children apply only if they share a room with two adults or two people paying the adult rate.
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The maximum capacity of the rooms is 4 guests. Let us explain it better!
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Are you travelling with children? The maximum occupancy is 2 adults + 2 children or infants per room.
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Are you all adults? In this case, the maximum occupancy is 3 adults + 1 infant per room.
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- Would you like to book for one person? The price of a single room is the same as the total price of a double room. This accommodation does not offer discounts for single guests.
Pet Policy
This accommodation allows pets with the following conditions:
- Maximum weight: No weight limit!
- Price: 16 €/night and pet
- Pets are not allowed to stay alone in the rooms
Tourism tax
The tourism tax isn't included in the booking price, as it's mandatory to pay this tax directly at the hotel reception. Children under the age of 15 are exempt from this tax.
The tourism tax in a 5 * Hotel is 3.14 € per person and night.
Personally chosen by our travel expert
Albert
Release date: 08/03/2026 at 09:00
What our customers are saying about the accommodation
8.3
Fabulous
Based on 3863 reviews
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Real reviews
All reviews have been carefully checked and verified.
Real reviews
All reviews have been carefully checked and verified.
El hotel está muy centrico, a nada empieza la calle de las tiendas. La habitación muy grande, una pantalla de televisión enorme con muchos canales, la limpieza muy bien, los jabones de marca l'Occitane.
The dining room is too small for the number of guests, we had to wait for both breakfast and dinner. For a hotel that claims to be 5 stars, there is little variety of food at dinner.
El comedor pequeño para las personas alojadas, tuvimos que esperar para el desayuno y para la cena. Para un hotel de 5 estrellas que indica, hay poca variedad de comida en las cenas.
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Superb
Bufet del desayuno muy correcto. Spa correcto. Habitaciones amplias. Camas cómodas. Zona verde económica capa aparcar. Descargas aplicación zona verde y pagas cómodamente sin preocuparte de renovar ticket. Hemos estado muy cómodos. Repetiría.
It’s not that close to the centre. You have to go by car, but it doesn’t matter because you get there in 15 minutes. Adults have to pay €5 for the spa bathrobe.
No está tan cerca del centro. Hay que ir en coche pero no importa porque en 15 minutos llegas. Hay que pagar 5€ por el albornoz del spa los adultos.
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Superb
Lo mejor la ubicación y la amplitud de la habitación.
The buffet was a bit limited. The cleanliness could be improved. The spa isn’t worth it. This isn’t a 5-star hotel, it’s a 4-star.
Bufet un poco escaso. Limpieza mejorable. El spa no vale la pena. No es un 5 estrellas, es un 4.
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Very good
El hotel fue una decepción para ser un 5 estrellas. Llegamos sobre las 14:30 y no pudimos instalarnos hasta casi las 18:00. Primero la habitación no estaba preparada, después nos dieron una que no correspondía con lo reservado para cuatro personas y, al cambiarla, las llaves tampoco funcionaban. Todo esto nos hizo perder prácticamente la tarde y nos perjudicó especialmente porque ese día habíamos organizado el viaje para ir a ver el eclipse. El personal se disculpó, pero la gestión estuvo muy por debajo de lo esperado.
The hotel was a disappointment for a 5-star. We arrived around 14:30 and couldn't settle in until almost 18:00. First, the room wasn't ready, then they gave us one that didn't match what we had booked for four people, and when they changed it, the keys didn't work either. All of this basically made us lose the whole afternoon and it affected us especially because that day we had planned the holiday to go and see the eclipse. The staff apologised, but the management was far below expectations. There was no compensation at all and I wasn't the only one.
El hotel fue una decepción para ser un 5 estrellas. Llegamos sobre las 14:30 y no pudimos instalarnos hasta casi las 18:00. Primero la habitación no estaba preparada, después nos dieron una que no correspondía con lo reservado para cuatro personas y, al cambiarla, las llaves tampoco funcionaban. Todo esto nos hizo perder prácticamente la tarde y nos perjudicó especialmente porque ese día habíamos organizado el viaje para ir a ver el eclipse. El personal se disculpó, pero la gestión estuvo muy por debajo de lo esperado.sin compensación ninguna y no fui la única
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Disappointing
Buenas localización. El Spa está bien aunque es pequeño (si vas solo un día probablemente no tengas posibilidad de reservar ya que hay pocas plazas y se reservan de un día para otro).
It does not correspond to a 5-star hotel as it would in Spain; it would be closer to a good 3-star or an average 4-star.
The staff are friendly, but there is a huge shortage of personnel to attend to guests and prepare rooms on time. Management, despite being aware of this, do not limit guest numbers to provide the service expected of a 5-star hotel.
We experienced and saw continuous complaints from guests at reception about being attended to like in any other hotel — nothing remotely like what one would expect from a large 5-star hotel.
No corresponde a un 5 estrellas como sería en España, más bien sería un buen 3 estrellas o un 4 estrellas normalito.
Los trabajadores son amables pero hay una falta enorme de personal para atender y preparar las habitaciones a su hora. La dirección a sabiendas de ello no limitan el aforo para atender como un 5 estrellas.
Sufrimos y observamos continuas quejas de clientes en recepción para ser atendidos como cualquier establecimiento hotelero, nada que se acercase aún gran hotel de 5 estrellas.
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Very good
La
Habitación estaba bien y la cercanía al centro
The staff who dealt with us when we were given the room didn’t explain anything, the fridge wasn’t working properly and no one came to check it. The food lacks variety, especially for little children, and the spa isn’t really a spa — it’s just a heated pool and not much else.
El personal q me atendió cuando nos dieron la habitación no me explicó nada, la nevera no iba bien y no vinieron a mirarla. La comida no hay variedad sobretodo para peques, y el spa no es spa es una piscina climatizada y poco mas
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Very good
Localización. Comida
Cleanliness
Limpieza
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Very good
El personal y la comida estaban muy bien relación calidad precio
The spa water was too hot. We couldn’t stay for the full hour.
At dinner you had to pay separately for drinks, even for water.
La temperatura del agua del spa estaba demasiado caliente. No pudimos estar la hora entera.
En las cenas había que pagar la bebida a parte, incluso el agua.
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Superb
El bufet bastante bien, un poco repetitivo el desayuno con respecto a la bollería. La calidad de la comida es media
Ubicación muy buena
For us it is a 3-star hotel, not a 5-star! The condition of the room (old, with broken items). The mattresses are in poor condition. Daily cleaning of the room was very poor: they told us they had cleaned the room but all they did was make the beds and put clean towels out, without cleaning the room or the bathroom! They did not replace toilet paper, there were no toothbrushes or toothpaste, they did not restock hand towels, etc.
Para nosotros es un hotel de 3 estrellas, no de 5! El estado de la habitación (vieja, con cosas rotas). Los colchones en mal estado, La limpieza diaria de la habitación muy mal: nos dijeron que habían limpiado la habitación y lo único que hicieron fue hacer las camas y poner toallas limpias, sin limpiar la habitación ni el baño! No repusieron papel wc, no había cepillos y pasta de dientes, no repusieron toallas de manos, etc etc
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Very good
El personal muy amable
We were looking for something special, but for a supposed 5-star hotel there was much to be desired: cleanliness, breakfast quality, the sofa bed was left open with sheets on it despite there being only two of us, and the spa was one of the worst I have seen.
Buscabamos algo especial, pero para ser un hotel dd 5 estrellas, mucho a desear, limpieza, colo desayuno, sofa cama abierto y con sabanas a pesar de ser 2, el spa de los peores que he visto.
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Pleasant
Quisiera comenzar destacando los aspectos que más he valorado durante nuestra estancia, ya que en términos generales la experiencia ha sido muy positiva.
La ubicación del hotel me ha parecido excelente, especialmente por lo fácil y cómodo que resulta acceder a Avinguda Meritxell y por encontrarse en una zona tan céntrica. También quiero destacar especialmente la amabilidad y profesionalidad del personal, que en todo momento ha mostrado un trato cercano y correcto.
Las instalaciones del hotel me han gustado mucho y, sin duda, uno de los detalles que más he apreciado ha sido el gesto que tuvieron con nuestra perrita a nuestra llegada. Este tipo de detalles marcan la diferencia y hacen que el huésped se sienta realmente bien recibido.
Precisely because the overall experience was good and I consider the hotel to be of an excellent standard, I believe there are a few minor aspects that could be reviewed so the stay matches the establishment’s range.
Firstly, the cleanliness and preparation of the bathroom. On arrival I had to clean the WC bowl and the bidet myself to feel reassured that they were properly sanitised. In addition, there was no toilet brush to perform basic cleaning of the bathroom if needed.
We also found some small issues with replenishment: the shower gel container in the bathtub was empty and, although there were four of us, we only had two hand towels.
Another point that particularly caught my attention happened during breakfast on the second day. When we went downstairs we found numerous glasses and towels on the floor due to a fault that, as far as we could see, had not yet been resolved. I fully understand that incidents and faults can occur in any establishment, but it might be advisable to reinforce the management of these situations to minimise the visual impact and inconvenience to guests.
Finally, I would like to comment on the management of hotel access when coaches with groups arrive. During our stay there were several occasions when police were present nearby and both hotel entrances were blocked or restricted. I understand that when large groups stay, such as football teams, special security and organisational measures are necessary.
However, on several occasions we were stopped when simply trying to access the hotel and told we could not pass, without being asked first whether we were guests. I believe this could be organised in a way that is more convenient for all customers, for example by keeping at least one entrance operational for regular guests and facilitating their identification when necessary.
I fully understand that the presence of these groups requires special logistics, but all guests have chosen and paid for their stay at the hotel, so I think it is important to find a balance between the organisational needs of these events and the comfort of the other customers.
In short, my overall assessment is positive and precisely for that reason I offer these observations constructively. The hotel has a fantastic location, very good facilities and a staff notable for their friendliness. With small adjustments in areas such as cleaning, replenishment of amenities and, especially, the organisation of access in exceptional situations, I believe the experience could be even better.
Precisamente porque la experiencia general ha sido buena y considero que el hotel tiene un nivel excelente, creo que hay algunos pequeños aspectos que podrían revisarse para que la estancia esté a la altura de la categoría del establecimiento.
En primer lugar, la limpieza y preparación del cuarto de baño. Al llegar, tuve que limpiar personalmente la taza del WC y el bidé para quedarme tranquila y asegurarme de que estaban correctamente higienizados. Además, no había cepillo para poder realizar una limpieza básica del baño en caso de necesidad.
También encontramos algunos pequeños fallos en la reposición: el recipiente de gel de ducha de la bañera estaba vacío y, siendo cuatro huéspedes, únicamente disponíamos de dos toallas de mano.
Otro aspecto que me llamó especialmente la atención ocurrió durante el desayuno del segundo día. Al bajar, encontramos numerosos vasos y toallas en el suelo debido a una avería que, por lo que pudimos comprobar, todavía no había sido solucionada. Entiendo perfectamente que pueden producirse incidencias y averías en cualquier establecimiento, pero quizá sería conveniente reforzar la gestión de estas situaciones para minimizar el impacto visual y la incomodidad para los huéspedes.
Por último, quisiera hacer una observación respecto a la gestión de los accesos al hotel cuando llegan autocares con grupos. Durante nuestra estancia, en varias ocasiones había presencia policial en las inmediaciones y ambas entradas del hotel quedaban bloqueadas o restringidas. Entiendo perfectamente que, cuando se alojan grupos importantes, como equipos de fútbol, es necesario establecer medidas especiales de seguridad y organización.
Sin embargo, en varias ocasiones nos pararon cuando simplemente intentábamos acceder al hotel, indicándonos que no podíamos pasar, sin preguntarnos previamente si éramos huéspedes. Considero que podría organizarse de una manera algo más cómoda para todos los clientes, por ejemplo, manteniendo al menos uno de los accesos operativo para los huéspedes habituales y facilitando su identificación cuando sea necesario.
Entiendo perfectamente que la presencia de estos grupos requiere una logística especial, pero todos los huéspedes hemos elegido y pagado nuestra estancia en el hotel, por lo que creo que sería importante encontrar un equilibrio entre las necesidades de organización de estos eventos y la comodidad del resto de clientes.
En definitiva, mi valoración general es positiva y precisamente por ello traslado estas observaciones de manera constructiva. El hotel tiene una ubicación fantástica, unas instalaciones muy buenas y un personal que destaca por su amabilidad. Con pequeños ajustes en aspectos como la limpieza, la reposición de amenities y, especialmente, la organización de los accesos en situaciones excepcionales, considero que la experiencia podría ser todavía mejor.
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Very good
El personal muy amable, el desayuno buffet genial, a mi me gusta la situación porque esta cerca pero no en el meollo. El hecho de que los niños no paguen es un plus!
I stayed two years ago and the room had more details: bathroom amenities, bathrobes… also, I don’t think it’s fair not being able to check in until 3 pm but having to check out before 12 pm.
Hace dos años estuve y la habitación tenía mas detalles: cosas del baño, albornoces… además esto de no poder entrar hasta las 3 pm pero tener que salir antes de las 12 pm no lo veo bien.
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Fabulous
El campo de fútbol y el pelotero para que los niños jugaran
The breakfast had limited variety
El desayuno escasa variedad
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Superb
Buena ubicación, a 10min a pie de la zona comercial. Hotel muy tranquilo, sin aglomeración de gente, ni ruido por los pasillos ni en las habitaciones. Desayuno buffet muy variado y rico. Parquing en el mismo edificio de pago, 30 eur por noche.
Quite a basic and somewhat dated double room for a 5-star hotel. Buffet dinner was not very varied.
Habitación doble bastante sencilla y un poco antigua para ser hotel de 5 estrellas. Cena buffet no muy variada.
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Very good
Hotel en el centro de la capital. Habitación amplia y camas cómodas. Buenas atención de los trabajadores y comida de calidad.
Nothing to report
Nada que destacar
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Superb
Muy buenas habitaciones, amplias e insonorizadas.
Muy buen desayuno, variado, con muy buena fruta, buen café, huevos y tortillas en el momento...
Buena ubicación.
A un minuto del restaurante Racó d,en Josep.
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Fabulous
El Hotel estaba bien situado
It is not worthy of five stars at all — neither in food nor in services — and despite specifying a deluxe room in the booking, the room was standard and old, with a double bed and two folding beds, and it smelled of smoke despite being on a non-smoking floor.
The wellness area was small, and charging for bathrobes seemed rather odd, as we stayed elsewhere where we could use them every day at no extra cost.
No está a la altura de un 5 estrellas para nada, ni en comida, ni en servicios y a pesar de poner habitación de luxe en la reserva la habitación era normal y vieja con cama de matrimonio y dos plegatines y con un olor a tabaco a pesar de estar en planta no fumador.
La zona wellness era pequeña y pagar por los albornoces lo encuentro un tanto extraño ya que estuvimos en otro donde podíamos ir todos los días y sin pagar nada
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Very good
Hotel céntrico, con una buena variedad de comida en el buffet. Personal agradable y atento. Habitaciones con camas grandes y cómodas. Hay un espacio infantil con piscina de bolas. A los niños les encantó. Andorra ofrece una gran variedad de actividades y rutas de montaña. Lo hemos pasado muy bien. El hotel correcto.
The spa is quite small. We travelled with children and they are allowed in until 8 pm. If you are looking for peace and quiet, you should book from that time onwards. You must pay €5 for adult bathrobes.
The room had some aspects that could be improved: the wardrobe doors were difficult to open, the air conditioning was dripping and the fridge didn’t work at first.
El spa es bastante reducido. Nosotros viajamos con niños y se les permite entrar hasta las 20h. Si buscas tranquilidad deberías reservar a partir de esa hora. Tienes que pagar 5€ obligatoriamente por los albornoces de adulto.
La habitación tenía algunos aspectos a mejorar, costaba abrir las puertas de los armarios, el aire acondicionado goteaba y la nevera no nos funcionó al principio.
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Superb
Todo
Nothing
Nada
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Superb
La ubicación es perfecta para visitar la ciudad
The buffet was anything but that of a five-star hotel… repetitive food and poorly cooked.
I paid for the drinks for my entire stay on the last day and they have charged them to my credit card again… I am waiting for them to resolve it.
El bufet para nada de un hotel de cinco estrellas….comida repetitiva y mal cocinada
Pague el última dia las bebidas de todo mi estancia y me las han vuelto a cobrar con la tarjeta de crédito …esperando a que me lo solucionen estoy
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Disappointing
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Andorra with the family: central spa hotel
Suites Plaza Hotel & Wellness Andorra
8.3
3863 reviews
Andorra la Vella, Andorra
FREE cancellation up to 8 days before your holiday!
Available from 106 €/pers.
Time left: 2 days 16 hours.
