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Off-season getaway: Hotel Acapulco Benidorm 3*

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Benidorm in November: Europe's largest Fancy Dress Party

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Time left: 7 days 7 hours.

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141

Meals & more

Full Board: make the most of every meal

If you choose Full Board, here’s how your dining experience is organised so you can plan ahead with ease:

Your stay begins with lunch on the day of arrival.
It ends with breakfast on your departure day.

Would you like to change the order? Simply contact the hotel before arrival and they will confirm if it’s possible. You’ll find the contact number on your booking confirmation, the team will be happy to assist you.

Please note, this applies to catering only. Be sure to check the official check-in and check-out times to organise your stay smoothly.

Why this destination is a must-visit

Check out our personal experience on camera!

▶

Benidorm: golden beaches, skyscrapers and endless energy

Whether you want to relax on the sand, enjoy Spanish tapas or dive into vibrant nightlife, Benidorm has a plan for every traveller.

The absolute must-sees

The Mediterranean Balcony: perched on the cliff that divides the city in two, this iconic white viewpoint offers spectacular panoramic views of the sea, the skyline and both sides of the bay.
Levante and Poniente beaches: the two souls of Benidorm. Levante is lively and full of bars, water sports and international atmosphere. Poniente, with its colourful promenade, is wider, calmer and ideal for families and relaxed beach days.
The Basque Zone: hidden in the Old Town, this maze of narrow streets is famous for its northern-style taverns. It’s the perfect place to hop from bar to bar enjoying pintxos, tapas and cider.
Benidorm Island: the iconic triangular rock in the bay. Take a boat trip to this nature reserve and enjoy hiking, sea views and crystal-clear waters.

Our recommendation

Want to escape the crowds? Head to the far end of Levante Beach and explore Serra Gelada Natural Park. The walk up to the Mirador de la Cruz offers some of the most spectacular views of Benidorm’s skyline.

Solo & family stays

Babies from 0 to 1: the first one stays for free, sharing bed with two adults in double rooms. Should you stay with 2 babies in the same room, please contact us here, so that we can check if it is possible.

General discounts:

Children from 2 to 11 years old: The first child benefits from a 50% discount

Good to know: Discounts for children apply as long as they share the room with 2 adults or 2 people paying the adult rate.

The maximum room occupancy is 3 people. Please note: The accommodation does not admit a fourth person in the same room, neither adults nor children.
Single occupancy surcharge: 100%, i.e., the same price as for two people in a double room.

Pet Policy

Pets are not permitted in this accommodation.

If you have any questions, check out our frequently asked questions.

What our travellers say

Fabulous

Based on 410 reviews

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Food105 48%

Staff73 75%

Location61 92%

Rooms56 68%

Cleanliness53 62%

Buffet28 64%

Breakfast19 58%

Car Park14 79%

Facilities13 69%

Air conditioning12 100%

Maintenance11 100%

Beach11 100%

Bed11 64%

General condition10 80%

Value for money9 100%

Comfort9 78%

Reception9 67%

Bathroom8 87%

Bar7 71%

Services7 57%

Real reviews

All reviews are checked and verified.

Real reviews

All reviews are checked and verified.

5.7 Mari Carmen Travelled with couple October 2026 The hotel was quiet.

fue tranquilo el hotel

The food wasn’t very varied, but what they served was good.

la comida no Hera muy surtida pero lo que ponían estaba bueno

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Pleasant

8.6 Rosa Travelled with friends October 2026 It's very close to the beach, a peaceful location for resting. I'll return as soon as I can; I liked it a lot. The food was well cooked, everything very good, and it's very near the beach and the centre.

Está muy cerca de la playa, tranquilidad donde está situado para descansar, volveré en cuanto pueda, me a gustado mucho, comida bien cocinada todo muy bueno , muy cerca de la playa y del centro

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Fabulous

9.4 Maria Luisa Travelled with couple October 2026 It was close to Poniente Beach and to the town.

Estaba cerca de la playa poniente y del pueblo

Little variety of food

Poca variedad de comida

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Superb

6.6 Juan L Travelled with family October 2026 It's very good — the location and the food are great. The waiters quickly clear empty plates, and the room is nice and clean.

Esta muy bien, la ubicación, las comidas, los camareros cuando ven un plato vacío lo retiran rápido, la habitación esta bien y limpio,

THE AIR CONDITIONING DIDN'T COOL — it's centrally controlled from about 13:30 and they decide whether to switch it on or not, because in the room the temperature never dropped below 26-28 °C, and at night they turned it off. After the third time we complained they offered us a fan; for the short periods when some cool air came through it wasn't bad, but with the sun on it for most of the day it felt like an oven with a fan that just moved hot air. You already have the documentation proving this and not the hotel's responses, and a complaint has been filed with the tourist office. We were forced to leave the hotel early because it was uninhabitable — documented — and after asking for a complaints form three or four times and being given the runaround I never received it, which is why I left a survey like this expressing my dissatisfaction with the real argument. My mother had an accident at 03:31 on 08/10, needing four stitches in A&E due to a fall caused by thermal disorientation (medical certificate from GVA is in your possession). HOTEL ACAPULCO REFUSES TO HAND OVER THE OFFICIAL COMPLAINT FORM. I can see the question “Would I book with you again?” — I might book with you, but I will never return to that hotel.

EL AIRE NO ACONDIONADO NO ENFRIABA, LO TIENEN CENTRALIZADO A PARTIR DE LAS 13;30 Y QUE LO PONEN O NO PORQUE EN LA HABITACION NO BAJABA DE 26 A 28 GRADOS DENTRO Y POR LAS NOCHES LO QUITABAN, A LA TERCERA VEZ QUE NOS QUEJAMOS NOS OFRECIERON UN VENTILADOR QUE EL RATO QUE SALIA ALGO DE FRESCO NO SE ESTABA MAL PERO COMO DABA EL SOL DURANTE CASI TODO EL DIA PARECIA UN HORNO CON VENTILADOR QUE MOVIA EL AIRE CALIENTE, YA TIENEN USTEDES LA DOCUMENTACION ACREDITANDO LA VERDAD Y NO LAS RESPUESTA DADAS DESDE EL HOTEL, Y QUE SE HA INTERPUESTO UNA QUEJA DE ELLO ANTE LA OFICINA DE TURISMO. TENIENDO QUE ABANDONAR FORZOSAMENTE EL HOTEL ANTES DE TIEMPO POR INHABITALIDAD DOCUMENTADA, PIDIENDO UNA HOJA DE RECLAMACIONES POR TRES O CUATRO VECES Y DANDO LARGAS NO CONSEGUI RECIBIRLA LO QUE DEJE UNA ENCUESTA COMO ESTA DE NO SASTIFACION CON EL ARGUMENTO REAL, MI MADRE SUFRIÓ UN ACCIDENTE A LAS 03:31H DEL 08/10 REQUIRIENDO 4 PUNTOS DE SUTURA EN URGENCIAS POR CAÍDA DERIVADA DE LA DESORIENTACIÓN TÉRMICA (JUSTIFICANTE MÉDICO GVA EN PODER DE USTEDES). HOTEL ACAPULCO SE NIEGA A ENTREGAR HOJA DE RECLAMACIONES OFICIAL. Estoy viendo la siguiente pregunta y Si reservaré con vosotros pero no vuelvo a ese hotel.

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Very good

5.4 Victoria Travelled with couple September 2026 Lack of cleanliness and maintenance, and no control in the dining room — people go in and out freely and nobody checks. Corridors very dark, gloomy overall.

Falta de limpieza y mantenimiento y control en el comedor se entra y se sale y no se entra nadie, pasillos muy oscuros lugubre todo

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Pleasant

8.9 Félix Travelled with family September 2026 One thing we liked was that every day they cooked meat and fish to order on the grill.

Una cosa que nos ha gustado es que todos los días ponían carne y pescado a la plancha y al momento.

The air conditioning in the rooms needs to be improved — there’s air, but it doesn’t cool.

Tiene que mejorar el aire acondicionado de las habitaciones, hay aire pero no enfría

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Fabulous

6.9 Susana Travelled with friends August 2026 Good value for money. It's a 20-minute walk from the town centre.

Relación calidad precio buena. Está a 20 mi utos andando del centro.

The air conditioning in the corridors wasn’t working and it was awful. Room was adequate, bathroom very small. Mosquitoes at the pool that practically mauled you. Mediocre food. Construction work that woke you up with loud bangs in the surroundings.

No funcionaba el aire en los pasillos y era horrible. Habitación correcta, baño muy pequeño. Mosquitos en la piscina q te masacraban Comida mediocre Obras q te despertabsn con golpes en las inmexiaciones

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Very good

10 Angeles Travelled with couple August 2026 Good afternoon. I’ve just returned from the Acapulco hotel, and I have to say we were a bit hesitant because of the reviews we’d read. I must say they are not true at all in my view: the hotel is completely renovated, the food is quite good for a buffet, nothing was ever missing because dishes were immediately replaced, and the staff’s attention was perfect. There will always be reviews of all kinds, but they do the establishment a disservice when so many of the alleged shortcomings are not true. Thank you.

Buenas tardes. Acabo de llegar del hotel Acapulco , y he de decir que íbamos un poco reticentes según las opiniones vistas .he de decir que para nada son verdaderas bajo mi percepción, elhotel está totalmente reformado , la comida bastante bien dentro de lo que es un bufet, no faltaba ningún plato al momento lo reponía , a atención del personal, perfecta , de acuerdo que hay opiniones para todo, pero flaco favor le hacen al establecimiento , cuando realmente no es verdad tantas deficiencias que dicen gracias

Nothing

Nada

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Superb

9.7 Vanessa Travelled with couple August 2026 Quiet hotel near the beach. The food was tasty but there was little variety.

Hotel tranquilo cerca de la playa. La comida rica pero poca variedad.

The entertainment

La animación

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Superb

9.1 Nombre Travelled with couple August 2026 Very good location, close to the beach. Very clean. Very friendly staff. Food was very good (perhaps a little more variety would be nice).

Ubicación muy buena, cerca de la playa. Limpieza muy buena. Personal muy amable. Comida muy buena (quizás un poco más de variedad estaría bien)

We missed having activities in addition to the ones available.

Se echa de menos alguna actividad a mayores de las que hay

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Superb

8.6 Merce Travelled with couple July 2026 Pool, the buffet, although it had little variety, everything was very good and the chefs would cook things on the griddle for you if you wanted. Service and cleanliness were very good overall.

Piscina, el Buffet aunque tenia poca variedad estaba todo muy bueno y los chef si querías te lo sacaban desde la plancha. Servicio y limpieza en general muy bueno.

Too much chlorine in the pool — light-coloured swimwear turns green.

Mucho cloro en la piscina que los bañadores claritos se ponen verdes

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Fabulous

7.4 Ana María Travelled with couple July 2026 The pool was great because there weren’t many people and there were always sunbeds available.

En la piscina se estaba muy bien porque no había mucha gente y siempre habia hamacas libres

The drinks in the dining room leave a lot to be desired; the food is fine, but the breakfasts are weak.

Las bebidas del comedor dejan bastante que desear, la comida bien, los desayunos flojos

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Very good

10 Lucia Travelled with couple July 2026 The facilities and the food — everything was spectacular!

Las instalaciones y la comida todo espectacular!

No, everything was great

No, todo estupendo

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Superb

7.7 Diego Travelled with family July 2026 The best thing was the location

Lo mejor la ubicación

The food could be improved because the fish was inedible. But for what you pay, it’s adequate.

la comida podría mejorarse porque el pescado era imposible. Pero por lo que pagas, esta adecuado.

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Very good

5.6 Francisco Javier Travelled with couple July 2026 Very good location

Muy buena ubicación

The rooms were very shabby, the towels and sheets were dirty — it felt like they hadn’t been cleaned after the previous guests. The food was poor. Very expensive for the quality offered.

Las habitaciones muy cutres, las toallas y sábanas sucias, daba la impresión de que no habían limpiado después de los anteriores huéspedes. La comida de batalla. Muy caro para la calidad ofrecida.

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Pleasant

8.6 Nicolas Travelled with couple July 2026 The renovated hotel was very good, cleanliness was fine.

El hotel renovado muy bien ,limpieza bien

The food was basic, but you don’t starve, right?

La comida basica pero bueno de hambre no se muere😊😊

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Fabulous

6.6 Paloma Travelled with couple July 2026 Very little variety of food, although what there was tasted good. The café had reasonable prices but the staff were unprofessional, and the afternoon and evening activities were rubbish. Also, at midnight the fire alarm went off—apparently because someone had been smoking in the corridor—and we had to go downstairs ourselves because nobody was telling us anything and there was no one at reception. It was a scare they seemed to think was normal. I hope the person who did it was punished.

Muy poca variedad de comida, aunque la que había estaba buena. La cafetería buenos precios pero el personal poco profesional, las actividades de tarde y noche una caca. Además a media noche sonó la alarma de incendios se supone porque alguien había fumado en el pasillo y tuvimos que bajar nosotros porque nadie avisaba de nada y no había nadie en recepción, vamos un susto que ellos vieron normal. Y que espero se le sancionara al que lo hizo

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Very good

7.4 Luis Domingo July 2026 The facilities are very good. The aquagym instructor is lovely.

Las instalaciones están muy bien. El monitor de aquagym un amor.

The packed lunch they give you if you don't eat in the buffet leaves a lot to be desired. There was little variety at the buffet. The fire alarm went off at 6 a.m. and at no point were we told what to do — luckily it was a false alarm.

El picnic que te preparan si no comes en el buffet deja mucho que desear. Hay poca variedad en el buffet. Nos sonó la alarma de incendios a las 6 de la mañana y en ningún momento se nos indicó como proceder, menos mal que fue falsa alarma.

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Very good

8 María Concepción Travelled with friends July 2026 The proximity to the beach, the pool and that the food is pretty good, for the price

La cercanía con la playa, la piscina y que se come bastante bien, para el precio

Good value for money overall, but the nightlife is poor — it seems aimed at older people.

Relación calidad precio, bien, solo que, el ambiente nocturno es pobre, está pensando para personas mayores

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Fabulous

9.7 Stefany Lucero Travelled with family July 2026 The staff were very friendly and attentive, the food was delicious with a great variety, and the entertainment was brilliant.

El personal es muy amable y atento, la comida estaba riquísima había mucha variedad, y la animación estuvo genial

Nothing

Nada

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Superb

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Off-season getaway: Hotel Acapulco Benidorm 3*

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