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Wake up in a botanical oasis facing Mount Teide!

Why this destination is a must-visit

Puerto de la Cruz: lush landscapes, Atlantic charm and authentic Tenerife

Located on Tenerife’s green northern coast, Puerto de la Cruz is the perfect destination for travellers looking to experience the island’s most authentic side. Volcanic landscapes, tropical gardens, local culture and the Atlantic Ocean come together in a town full of character.

What you shouldn't miss:

Lago Martiánez: One of Tenerife’s most iconic attractions. Designed by renowned artist César Manrique, this spectacular complex of seawater pools blends volcanic stone, sculptures and ocean views in a truly unique setting.
Playa Jardín: Another of Manrique’s masterpieces. This black volcanic sand beach is surrounded by exotic gardens, waterfalls and lush vegetation, creating one of the island’s most distinctive coastal landscapes.
La Ranilla District: Once a traditional fishermen’s quarter, it is now one of the most vibrant areas of Puerto de la Cruz, filled with colourful murals, charming streets, local restaurants and traditional Canarian architecture.
The Botanical Garden: Founded in the 18th century by order of King Charles III, it houses an extraordinary collection of tropical and subtropical plants from around the world.

Our recommendation

For a truly local dining experience, venture beyond the seafront and discover the traditional guachinches and tascas in the town centre. Try classic Canarian dishes such as papas arrugadas with mojo sauce, grilled cheese with palm honey or carne fiesta, and enjoy the authentic flavours of Tenerife.

Solo & family stays

Babies from 0 to 1: the first one stays for free sharing bed with two adults in double rooms.
In case you want to travel with 2 babies in the same room, please contact us here so we can check if it is possible.

General discounts:

Children from 2 to 11 years old: the 1st and 2nd with a 50% discount.

Good to know: Discounts for children apply as long as they sleep in the same room with 2 adults or 2 people paying the adult rate.

Maximum room capacity is 4 people per room.
Good to know: The accommodation does not admit a 5th place in the same room, either adult or child.
Single room surcharge: 100%, i.e. the same price as for two people in a double room.

Pet Policy

Pets are not permitted in this accommodation.

If you have any questions, check out our frequently asked questions.

What our travellers say

8.9

Fabulous

Based on 142 reviews

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Staff45 89%

Rooms34 76%

Location22 45%

Food22 55%

Cleanliness21 90%

Dinner20 85%

Buffet17 59%

Breakfast17 59%

Facilities13 62%

Car Park7 57%

Pool7 57%

Tranquillity7 100%

Value for money6 100%

Customer service6 100%

Maintenance5 60%

General condition5 80%

Accommodation4 100%

Reception4 100%

Air conditioning3 100%

Bed3 100%

Real reviews

All reviews are checked and verified.

Real reviews

All reviews are checked and verified.

9.4 Nuria Travelled with couple October 2026

Apartamento, con nevera , camas y sofá comodos

La tele no se puede ver Netflix, le tendrían que poner un aparto , para que se pueda ver. Piscina cierra muy pronto y está fría el agua.

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Superb

7.1 Mercedes October 2026

Es un hotel que está bien , todo es correcto .

Mejoraria el menu , y la limpieza de la habitación está bien pero podría mejorar . La ubicación un poco lejos para hacer algo andando.

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Very good

9.4 Maria Travelled with family September 2026 The rooms were very clean. Good breakfast. Friendly staff, especially Josep.

Las habitaciones estaban muy limpias. Buen desayuno. Amabilidad del personal, destacar a Josep.

The evening meals have little variety and the pool closes very early. Sometimes it's difficult to find car park nearby.

Las cenas que tienen poca variedad y el horario de la piscina, cierra muy pronto. A veces es complicado aparcar cerca.

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Superb

6.9 Manuel Antonio Travelled with couple September 2026 Honestly, the staff were very good, but it’s a shame that on the last day I encountered someone who should work in a different profession, not hospitality — all for asking them to heat a glass of milk.

Bueno para ser sinceros el personal muy bien lástima que el último día diera con una persona que debería dedicarse a otro gremio no a la hostelería simplemente por pedirle calentar un vaso de leche

One person in the kitchen was awful, very tactless—and I'm not a demanding person, quite the opposite.

Una persona de la cocina fatal muy poco tacto y no soy una persona exigente al revés

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Very good

8 José Luis Travelled with family September 2026 The staff were incredible. And the services were excellent.

El personal increíble. Y muy buenos servicios.

There is no air conditioning and sometimes it gets hot

No hay aire acondicionado y a veces hace calor

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Fabulous

6.6 Gema Travelled with couple September 2026 The hotel staff were very attentive, and the breakfast was also very comprehensive.

El personal del hotel muy atentos todos, el desayuno también muy completo.

The room’s climate control needs improving — there’s no air conditioning so you have to open the windows, which are very easy for anyone to access. Also, the patio doors in my room were so stiff you could barely open them. As for dinner, even though it was served until 22:00, if you went 45 minutes before closing there wasn’t much left. And to top it off, at the end of my stay they removed the jugs of water and only gave you one or two glasses of water, I suppose to make you buy a bottle.

Hay que mejorar la climatización de la habitación, falta aire acondicionado y hay que abrir las ventanas que están de muy fácil acceso para cualquiera, aparte las puertas de la terraza no se podían ni abrir, iban muy duras, en la habitación que a mí me tocó, y por otro lado la cena teniendo en cuenta que podía ser hasta las 22h. si ibas 45 minutos antes ya no encontrabas muchas cosas, y para colmo al finalizar mi estancia el agua quitaban las jarras de agua y te daban un vaso ó dos de agua, supongo que para que compraras la botella

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Very good

8.6 Laura Travelled with couple September 2026 Overall everything was great and well connected by car. The breakfast was very tasty, and for dinner I would add a bit more variety, although everything was fine. The staff were very friendly and the room was cleaned daily.

Todo en general súper bien y bien comunicado con coche, el desayuno muy rico y en la cena si metería un poco más de variedad, aunque todo muy bien el personal muy amable y la Limpieza de la Habitación diaria

I would include a bit more variety at dinner.

En la cena metería algo más de variedad

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Fabulous

6 Khaliunaa Travelled with couple September 2026 The gardeners were very friendly. The gardens are very well kept. Easy car park in the area. Option to buy products at the 24-hour minimarket.

Los jardineros eran muy amables. Los jardines estan muy bien. Zona facil de aparcar. Opcion de venta de productos en el minimarket 24h

After booking the superior room, when I arrived they gave me a standard one. I explained and showed the voucher; they told me I had to contact the place where I made the booking. I wasn't satisfied. I insisted — they said they would put us in a standard room and that the superior only meant the extras that come with it (welcome gift, robe and slippers). I wasn't convinced; I insisted it was meant to have a view or direct access to the garden, and I managed to get them to change us to a room like that. They said they would leave the extras in the room the next day. They did. But the response and the treatment were polite, yes, but without any real willingness to find a solution. Cleanliness was generally so-so. The dinner buffet had little variety and the flavours were mediocre to bad; you eat just to eat but there's nothing you'd call tasty — things you can't even tell what they are, presented as homemade food. Breakfast was a bit better, but I expected more given the good reviews I'd seen.

Tras reservar la habitación superior, cuando llego me dan una estandar, explico y presento el bono, me indican que debo contactar donde hice la reserva, aqui. No me quedo conforme. Insisto, me dicen que nos ponen en una estandar y que la superior solo son los extras que vienen (detalle de bienvenida, bata y zapatillas), no me convence, insisto que era con vistas o con acceso directo al jardin, consigo que me cambien a una habitación asi. Me dicen que al día siguiente me dejarán los extras en la habitación. Así fue. Pero la respuesta y el trato muy amable sí pero sin voluntad de buscar una solución. Limpieza en general medio regular. El buffet de l cena poca variedad y de sabor regular tirando a malo, comes por comer pero nada que digas esta bueno, cosas que no sabes qué es que ponen como comida casera. Desayuno algo mejor pero me esperaba más por las buenas valoraciones que había visto.

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Pleasant

9.4 Oscar Travelled with family August 2026 It’s very peaceful and very well located

Es muy tranquilo y está muy bien situado

They could improve by offering a greater variety of hot dishes at the buffet

Mejoraría en tener más variedad de platos calientes del buffet

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Superb

8 Iván Travelled with couple August 2026 Rooms were spacious and clean, great value for money, and the staff were very friendly.

Habitaciones amplias y limpias, calidad precio muy bien y el personal muy amable

Improve the dinners a little and, if possible, extend the pool hours.

Mejorar un poco las cenas y a ser posible ampliar el horario de la piscina

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Fabulous

10 Silvia Travelled with friends August 2026 Worthwhile for the price. The buffet food was excellent, the staff very friendly, and the rooms are like small apartments — clean and with everything you need. The pool and sea views are a nice bonus.

Merece la pena calidad precio. La comida del buffet buenísima, el personal muy amable y las habitaciones son mini apartamentos, limpias y con todo lo necesario. Complementa la piscina y las vistas al mar.

Maybe I'd extend the pool opening hours after 6:00 pm.

Quizás ampliaría el horario de la piscina después de las 18:00h

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Superb

7.7 Sergio Travelled with family August 2026 Good price

Buen precio

The food was very scarce

La comida muy escasa

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Very good

8.6 Gissela Travelled with family August 2026 We went on holiday and the access was good, very well located. Quiet and comfortable, it has a lovely peaceful atmosphere. I liked the facilities and the location. I was also worried about the food, but for a large hotel with few guests the quantity and quality are good; the variety is limited. The staff are super friendly and nice, and the cleaning ladies are very pleasant.

Fuimos de vacaciones y el acceso bueno ubicado súper bien. Tranquilo y cómodo , tiene una tranquilidad estupenda . Me gustó las instalaciones , ubicación . También tenía miedo por la comida pero para hacer un hotel grande pero con pocos clientes , la cantidad y calidad es buena variedad escasa. Gente es súper amable y simpática y las chicas de la limpieza súper agradable.

There's a bit of a lack of variety in the food.

Falta un poco de variedad en la comida.

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Fabulous

10 Olatz Travelled with couple August 2026 Well worth it for the price-quality ratio, varied and good-quality buffet. Very large rooms with a balcony and beautiful views.

Merece mucho la pena calidad precio, bufet variado y de calidad. Habitaciones muy grandes con balcón y vistas preciosas.

Awful pool hours — closing at 6:00 pm in the middle of August is not acceptable. There is no car park.

Horario de piscina horrible, cerrar a las 18:00 en pleno agosto no es nada bueno. No tiene parking.

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Superb

10 Belen Travelled with family August 2026 Staff very pleasant, polite and attentive, looking after everything. The location is ideal for travelling to both the northeast and the northwest, and of course to the Teide — very well situated. Fantastic facilities; the breakfast and dinner buffets were very comprehensive. Salt-water pool with a lifeguard, very peaceful overall despite the hotel being full. Without a doubt, if I travelled again I would choose this place.

Personal muy agradable educado atento pendiente de todo el sitio ideal para poder viajar tanto al noreste como al noroeste y por supuesto al Teide muy bien situado instalaciones fantásticas buffet de desayuno y de cena muy completo piscina de agua salada con socorrista muy tranquilo todo a pesar de que el hotel estaba lleno sin duda si volvió a viajar repetiría el sitio

Nothing to report

Nada a observar

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Superb

4.1 Mac Travelled with couple August 2026 The tranquillity. The friendliness of the staff.

La tranquilidad. La amabilidad del personal.

Of course, a few. First, the food was awful; second, and I think this is one of the most important things in mid-summer, the pool closes at 18:00 — unbelievable. It should at least be open until 20:30 or 21:00. Cleaning was excellent in some areas and not so good in others. As for the pool towels, if you wanted to change them you had to pay. And the room towels are only changed every three days — unbelievable. They should have said that from the start.

Por supuesto, unos cuantos. Primero la comida malísima, segundo que creo que es de los más importantes en pleno verano la piscina de cierra a las 18:00, vamos increíble. Que menos que a las 20:30 o 21:00. Después la limpieza en algunos sitios muy buena en otros no tanto. El tema de las toallas de la piscina si querías cambiarlas tenías que pagar por cambiarlas. Y eso que las toallas de las habitaciones se cambian cada tres días, increíble. Lo tenían que decir de inicio.

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Disappointing

9.4 Maite Travelled with friends August 2026 A very good location for getting around the north of the island

Una muy buena ubicación para moverte por el norte de la isla

The pool closes at 6 pm. I think that’s far too early.

La piscina se cierra a las 18 horas. Considero que es muy pronto

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Superb

9.4 Maria Travelled with couple August 2026 It far exceeded our expectations. Much better than we expected in every way. It’s set apart from all noise and bustle. Exceptional, very peaceful atmosphere.

Ha superado con creces nuestras expectativas. Muchísimo mejor de lo que esperabamos en todos los aspectos. Está apartado de todo ruido y bullicio. Ambiente extraordinario y tranquilisimo.

To mention one thing, the pool closes at six in the evening, so if you go on excursions and arrive later you can’t enjoy a swim. They explained to us politely that it’s because of the requirement to have a lifeguard and that they were working to see if they could extend the hours. There is no car park but every day we parked for free on the nearby streets. The location makes a car necessary. It’s literally 2 minutes from the road and motorway but if you walk, everything is very far away.

por decir un algo, seria que la piscina cierra a las seis de la tarde y por tanto si haces excursiones cuando llegas no puedes disfrutar del baño. Nos explicaron muy atentamente que es por la obligacion de tener socorrista y que estaban trabajando para ver si podian ampliar el horario. No hay parking pero todos los dias aparcamos gratuitamente en las calles cercanas. La ubicación te obliga a tener coche. Está literalmente a 2 minutos de la carretera y autopista pero si vas caminando todo está muy lejos.

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Superb

8.9 Jaime Travelled with family August 2026 I really liked the location, the staff’s attention and the hotel gym. The rooms are also quite good and we slept wonderfully. And as for the food, it was fine.

Me gusto mucho la ubicación, la atención del personal y el gym que tiene el hotel. Las habitaciones también están bastante bien y se dormía genial 🙂 . Y en cuanto a la comida, correcta.

For me the worst thing is the pool closing time; they shut it just when you can start to enjoy it if you’re visiting the island. I would, at the very least, keep it open until 8:00 pm.

Para mi lo peor es el horario de cierre de la piscina; cierran justo a la hora que puedes empezar a disfrutar de ella si estas de visitas en la Isla. Yo, como mínimo, la abriría hasta las 20:00 h

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Fabulous

8 Jaime August 2026 The pool and the gym were very good.

La piscina y el gimnasio muy buenos.

The quality of the food — a lot of frozen and pre-prepared items. Many of the fruits were not ripe enough to eat; canned pineapple or peaches in syrup in summer in the Canary Islands... The quality of the frozen fish was awful: the salmon tasted like fish feed, halibut or tilapia was raw, cod was tough... And there were strange flavour combinations: almond custard that tastes odd, jellies with cheese, weird things in the country that supposedly has the best food in the world...

La calidad de la comida, mucho congelado preparado y preelaborados. Las frutas muchas no estaban maduras para consumo, piña en almibar o melocoton en almibar en verano en canarias... La calidad del pescado congelado nefasta, el salmon sabia a pienso, fletán o tilapia cruda, bacalao duro... y mezclas de sabores extraños, natillas de almendra que saben raro, gelatinas con queso, cosas extrañas en el pais que mejor se come del mundo...

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Fabulous

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Hotel Route Active in Puerto de la Cruz - Tenerife

Where you’ll be

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What's included?

This deal includes