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Hotel Riu Lupita

Avda. Xaman-Ha, Manzana 20, Lote 1
• 2.6 km from the centre of Playa del Carmen
9 See 162 reviews

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Hotel Riu Lupita Avda. Xaman-Ha, Manzana 20, Lote 1
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Accommodation features
Near the Airport
Pool
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Hotel Riu Lupita
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Facilities and services

Main Areas

24 h reception
Air-conditioning in the main facilities
Smoking Area
Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)

Restaurant

Restaurant
Bar
Snack bar

Wifi and Internet

Wi-Fi
Free Wi-Fi in common areas
Wi-Fi (to be paid at reception)

Spa and wellness

Massage Parlour

Main Hotel Services

Laundry Service
Car Hire
Hairdressing salon
ATM/cash machine at the hotel

Facilities

Garden
Balcony
Tennis Court
Ping Pong
Lounge with TV
Paid snorkeling
Nightclub

Children and animation

Children's Club
Live entertainment

Swimming pools

Outdoor Pool (summer)

Activities

Fitness classes

Parking

There's a car park free of charge close to the accommodation

Pet Policy

Pets are not permitted in this accommodation.

About the accommodation

Hotel Riu Lupita 5* (All Inclusive) is located on the Yucatan Peninsula and 2km from Playa del Carmen, surrounded by lush vegetation and offers guests a wide range of quality services.

The hotel is surrounded by wonderful tropical gardens for guests to enjoy an unforgettable holiday. The hotel has 24-hour reception, 3 varied restaurants, outdoor swimming pool with sun loungers and umbrellas, entertainment for children and adults, tennis court, ping-pong tables and a Beach Club.

The hotel is not located right on the beach, but it does have its own Beach Club on the nearest beach. The hotel offers a free shuttle service to the beach from 07:30h to 18:30h.

The accommodation has 300 rooms in several buildings. The rooms have air conditioning, minibar, satellite TV, wifi connection, balcony or terrace and a fully equipped bathroom with shower.

We recommend you visit Chichen Itza, one of the 7 wonders of the world, is located about 180 km from the accommodation, great!

Book now at Hotel Riu Lupita 5* and live a unique experience in the historic sites of Playa del Carmen and on the popular paradisiacal beaches.

 

 

What our customers are saying about the accommodation

9
Excellent
Based on 162 reviews

Photos shared by our customers

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Real reviews
All reviews have been carefully checked and verified.
Real reviews
All reviews have been carefully checked and verified.
9.1 Daniel Travelled with  friends March 2026
El hotel es muy cómodo, la comida está muy bien y sobre todo el personal es magnífico.
Es algo incómodo el tema de los coatis, ya que el personal está muy acostumbrado y te roban la comida y se suben a las mesas cada dos por tres.
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Excellent 8.6 Antonio Travelled with couple February 2026
El todo incluido está genial, tienes comida y bebida a todas horas. El complejo en si es muy bonito y tiene todos los servicios que te puedas imaginar.
Las habitaciones son
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Very good 6.4 Ana Travelled with family October 2025
La amabilidad del personal del hotel. La limpieza. La animaciin de la noche muy entretenida. Precio asequible.
No entiendo porque es un 5 estrellas. Yo le pondria 3. No es un hotel para estarse todas las vacaciones. Solo para estar lo minimo. Las habitaciones sobretodo planta baja olian muchisimo a humedad, la ropa de aramarios y cajones tambien. Cambie a un segundo piso y mejoro mucho.Los servicios muy justitos, piscinas muy pequeñas, gim mini, restaurantes de especialidad muy pequeños, y no puedes reservar…
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Average 8.9 Xaviee Travelled with couple October 2025
Los restaurantes del hotel muy buenos y con mucha variedad
La ubicación, ya que está un poco lejos de todo, tienes que coger el bus siempre, lo bueno es que pasa cada media hora
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Very good 9.1 Marian Travelled with couple October 2025
El desayuno es fantastico
Las habitaciones en la planta baja huelen mucho a humedad.
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Excellent 9.1 Lila Karen Travelled with family August 2025
El hotel muy bien, las comidas, el transporte a la playa cada media hora, todos los detalles y la atención súper bien. Volveremos.
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Excellent 10 Jennifer Travelled with  friends August 2025
El personal es extremadamente amable, las habitaciones y el hotel en general estaba bastante limpio. Los espectáculos diarios geniales.
Nada que añadir, pienso que por el precio está muy bien.
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Excellent 9.1 Martin Travelled with couple August 2025
Todo correcto
El horario del desayuno, si vas a una excursión no puedes desayunar antes, debería abrir a las 6:00 en vez de a las 7:00, o bien dejar en la caferería de la piscina algo de desayuno para los que madrugan más por culpa de ir a una excursión.
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Excellent 6.4 Juan Travelled with couple August 2025
El alojamiento deja mucho que desear, instalaciones anticuadas, habitaciones con mucha humedad y falta de limpieza en ellas
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Average 5.7 Belen Travelled with family July 2025
El hotel es de lo más sencillo de la zona. Apto si se va a usar para dormir, como hicimos nosotras, pero si la intención es quedarse en plan resort.... no es el apropiado. Las recepcionistas son muy amables... el jefe de sala del comedor, no lo fue tanto.
La cocina del bufet cierra a las 10 cierra, el otro restaurante a las 9, por lo que ha habido dos días que llegamos tarde de las excursiones, y no nos dio tiempo a cenar. El primer día tampoco, nos llevó corriendo la recepcionista pero apenas quedaba nada....
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Average 9.7 Enara Travelled with  friends July 2025
El personal de todos los servicios que se proporcionan en el hotel muy respetuosos y atentos, dispuestos a ayudar en todo momento. El grupo de animación ofrece gran alternativa de actividades, bailes y shows. Agradecimiento especial a Arnold y Socrates/Arturo.
Aspecto a mejorar disminuir el frio que ocasiona el aire acondicionado en zonas comunes. Aumentar variedad de comida en el buffet.
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Excellent 8.6 Oscar Travelled with couple July 2025
Es un hotel agradable con todo lo necesarios para unas buenas vacaciones
Quedamos contentos con prácticamente todo, si mencionó algo por mejorar serían los cócteles de la piscina
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Very good 10 Gemma Travelled with couple May 2025
el personal muy amable ninguna pregunta sin respuesta
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Excellent 9.4 David Travelled with family May 2025
Excel·lent calitat preu i un personal molt servicial.
No hi ha posibilitats de sortir de BCN i les habitacions per 3 persones son una mica petites.
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Excellent 9.7 Mercedes Travelled with couple May 2025
Lo mejor fue el servicio, todo el personal muy amables y serviciales La comida aunque poca variedad pero estaba todo rico Las habitaciones amplias y cómodas El translado en autobús a la playa y al centro fue excelente y los chóferes muy agradables y serviciales
Como mejora las puerta de entrada a las habitaciones les falta mantenimiento Falta sombra en el área de fumadores
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Excellent 7.1 Cristina Travelled with couple March 2025
Ubicación Aunque no está a pie de. Playa Había un servicio de bus todo el dia gratuito
Comida repetitiva Habitaciones muy antiguas Más comida internacional
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Good 8.3 BÁrbara Travelled with  friends March 2025
El primer día llegamos a las 21:55 y como cerraban el bufet a las 22h nos llevaron corriendo para que cenáramos pero apenas quedaba comida. Sugiero que en otras ocasiones se ofrezca otra alternativa ya que la que se nos dio no es propio de un todo incluido.
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Very good 9.4 Saray Travelled with family March 2025
Los animales salvajes en el hotel
La venta de excursiones que te ofrecen en el hotel triplica el precio de lo que te ofrecen en el centro del pueblo.
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Excellent 9.4 Tamara Travelled with couple February 2025
Desayuno con zumos naturales recién hechos y mucha variedad de comida, bus para ir a la playa y a playa del Carmen gratis y continuo
No tener la playa al lado, pero lo sabíamos. No comprar excursiones en el hotel ni cambiar dinero, es más caro
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Excellent 10 Marielys Travelled with couple January 2025
Excelente viaje, al principio no puedo negar que estaba asustada porque al ser un viaje largo, costoso, otro continente pues me sentía un poco angustiada (por desconfianza al ser por web, existen tantas estafas) pero al adquirir el paquete, nos fueron llegando los correos con las comprobaciones correspondientes y unos días antes del viaje nos llegó todo el itinerario… una vez en el mostrador ya respiré un poco aliviada. Una vez allá la gestión y la organización de es espectacular, nunca te sientes perdido. Nada más llegar al aeropuerto teníamos el traslado donde te explican todo todo! El hotel Riu es una cadena internacional que no deja de sorprenderme, nos quedamos en el Riu Lupita, pues fue espectacular desde la llegada, la comida, las actividades, los trabajadores, la limpieza… yo le doy en vez de un 10 un 12 jajajaja…
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Excellent
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Frequently asked questions about Hotel Riu Lupita

Does the Hotel Riu Lupita have wifi connection?

  • The Hotel Riu Lupita offers free Wi-Fi in public areas.
  • The Hotel Riu Lupita offers Wi-Fi for a fee.
  • The Hotel Riu Lupita has Wi-Fi.

What can I do at Hotel Riu Lupita?

The Hotel Riu Lupita offers the following activities (some may be for a fee):
  • Masseur

Does the Hotel Riu Lupita have a swimming pool?

Yes, Hotel Riu Lupita has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.
  • Outdoor swimming pool (summer season)

Does the Hotel Riu Lupita have a 24h reception?

Yes, Hotel Riu Lupita has a 24-hour reception.

Is there air conditioning in the common areas at Hotel Riu Lupita?

Yes, Hotel Riu Lupita has air conditioning in the common areas.

Is there a restaurant at Hotel Riu Lupita?

Yes, Hotel Riu Lupita has a restaurant.

Is there a bar at Hotel Riu Lupita?

Yes, Hotel Riu Lupita has a bar.
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