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Hotel Mu

Av. de la Cortinada, 19, La Cortinada
8.4 See 818 reviews
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Accommodation facilities/services

Parking

There's a car park close to the accommodation available with extra charge

Pet Policy

Pets are not permitted in this accommodation.

About the accommodation

The Hotel Mu 4* is located in the tourist area and in the surroundings of the center of the town of Ordino, specifically in the area of La Cortinada.

The hotel has 24-hour reception, ski lockers service, ideal for lovers of snow and skiing and wifi connection in public areas and rooms.

The rooms have television, telephone, heating, desk and a fully equipped bathroom with shower and hairdryer.

The spa includes a Jacuzzi, sauna and steam baths. Access to the spa is subject to a surcharge.

For the winter season and for snow lovers, the nearest ski resort is about 10 km away (Arcalis) and we are located about 5 km from the cable car of La Massana (Pal-Arinsal), also the Encamp cable car of Grandvalira, is about 14 km away.


Near the accommodation you can find a lot of stores, stores and places of leisure and entertainment. In addition, just 50 meters away there is public transport service.

You can also take the opportunity to go shopping in the shopping capital, as the center of Andorra la Vella is only 11 km away.

 

 



Some of the services listed may require an additional fee. You can check the rates directly at the establishment. The accommodation may modify its catering service as needed. All information provided here is subject to change by the accommodation. If you have any questions, please contact us.

Tourism tax

The tourism tax isn't included in the booking price, as it's mandatory to pay this tax directly at the hotel reception. Children under the age of 15 are exempt from this tax. 
The tourism tax in a 4 * Hotel is 2 € per person and night.
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Hotel Mu
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What our customers are saying about the accommodation

8.4
Very good
Based on 818 reviews

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2.8 Mariàngels August 2022
res
La pitjor suite de la nostra vida. L'hotel no es mereix les 4 estrelles ni la franquícia Mu, ja que la imatge corporativa només està als llums i alguna paret. Fotos enganyoses. Vam pagar per una suite i ens van donar una habitació que donava al carrer. Vam haver d'estar dia i nit amb les cortines corregudes perquè ens veia tothom que passava a peu o en cotxe pel carrer. La dutxa és minúscula i molt antiga, com els mobles. Quan vam trucar a recepció per demanar un canvi de pis, ens van passar la "gerent", que es va posar a cridar com una boja i ens va penjar el telèfon. L'esmorzar molt justet i 45 minuts abans que s'acabés l'hora ja no hi havia ni fuet ni bolleria. L'spa és una banyera jacuzzi, 4 dutxes (només una amb aigua calenta) i dues saunes de les que només una funcionava. Tot plegat, una estafa.
Basic 10 Sabina Travelled with family September 2025
La cena era menú servido en mesa, todo muy bueno. Habitación grande i limpia, con obsequios de bienvenida.
El menú era el mismo los dos días, pero no nos importó, había 3 platos para elegir de primero, segundo y postre
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Excellent 2.6 Ignacio Travelled with couple August 2025
nada
Increíblemente pésimo. Comenzamos la primera noche hospedados literalmente sobre el cuarto de máquinas del spa, la cual se mantiene en marcha durante las 24 horas del día y por lo tanto sin pegar ojo debido al ruido de los motores y bombas, si que es verdad que lo comunicamos al día siguiente y nos cambiaron al tercer piso… Bajamos a desayunar el segundo día de estar alojados (teníamos media pensión) y sorpresa, comedor cerrado, preguntamos y nos echan la culpa de haber bajado tarde a desayunar (el desayuno se sirve hasta las 10.30 horas y eran las 10.10 horas) y por lo tanto dentro de horario, poco después oímos decir que el problema es que el hotel estaba vacío, sin huéspedes y ese era el real motivo por el que se encontraba cerrado el comedor….nos sirvieron 4 cosas, nada parecido al bufete del primer día. Tercer y último día en el hotel, llegamos a la cena a la misma hora que el primer día, a las 22.00 horas, siendo el horario según la web del hotel, hasta las 22.30 horas y nos dicen que no nos dan de cenar, que hemos llegado tarde, se le informa que en la web pone hasta las 22.30 y nos comunica que es un error y que hablaran con el gerente para que lo modifiquen, finalmente nos dieron de cenar. A estos problemas desagradables de tener que mendigar las comidas, sumar que la comida es congelada, que SIEMPRE se trata del mismo menú, que jamás cambia (según nos dijeron los trabajadores) por lo que si te hospedas una semana en este hotel, prepárate para repetir y repetir los mismos platos durante la estancia. Otra cosa que no entiendo es como ponen si o si nórdicos en las camas y no disponen de sabanas, por lo que te toca quitar la funda nórdica y taparte con ella o morir de calor con un nórdico en pleno mes de agosto. (el nórdico un poema la suciedad que tenia…..) Y por ultimo la aceitera con vinagrera que nos ponían con el desayuno, era mas bien una especie de cemento negro con dos capas de color diferenciadas, bien por encontrarse en mal estado o porque tenia los mismos años que el antiguo Egipto (dispongo de fotografía de la vinagrera) No volveré jamás a este hotel.
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Basic 10 David Travelled with family August 2025
Las habitaciones limpias, buen servicio, las chicas y chicos del comedor y recepción muy atentos. Hemos estado encantados
No sé si es por fin de semana, que el menú sea el mismo. Por lo menos que cambien algún plato. Pero solo una sugerencia. Aparte de eso, todo lo que comimos estaba riquisimo
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Excellent 8.6 Andrés Travelled solo August 2025
La calidad y amabilidad del servicio Considerando ademas que era epoca estival de vacaciones de agosto, la relación calidad.precio ha sido muy buena
La wifi era algo escasa en la habitación Asimismo dado que la habitación estaba cerca a un parking.. habia un ligero exceso de ruido exterior
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Very good 8.3 Blai Travelled with family August 2025
El personal muy amable.
En mi opinión le sobra una estrella. Está bien ubicado.
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Very good 8 Ramon Travelled with couple August 2025
Desayuno bueno. Personal amable y proactivo. Ubicación buena para planes de naturaleza y a 20 minutos de Andorra para compras y relax en Caldea.
La nevera no funcionaba y nos dijeron que todas estaban averiadas. Llevábamos bebidas frescas y comida que debiera estar refrigerada, pero nos la guardaron en frío hasta la noche. Pero fue una desilusión no tener nevera con la que contábamos en los 5 días de estancia.
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Very good 10 Felix August 2025
El personal del hotel una maravilla Elroy y todo el equipo te tratan como si estás en familia estuvimos una semana y nos trataron súper bien
Quizá poca variedad en la cena
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Excellent 10 Maria Travelled with family August 2025
El personal espectacular buen trato y con mucha predisposición por si nos faltara algo,la limpieza muy bien, comodidad y confort muy bien.Repetiremos.
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Excellent 9.1 Maria Florencia Travelled with family August 2025
Todo increíble. El entorno, el personal super amable y cercano. La comida muy buena, cenas y desayunos. Las habitaciones muy bien tambien.
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Frequently asked questions about Hotel Mu

Does the Hotel Mu have wifi connection?

  • The Hotel Mu offers free Wi-Fi in public areas.
  • The Hotel Mu has Wi-Fi.

Can I stay with a pet at Hotel Mu?

Pets are not allowed at Hotel Mu.

Does the Hotel Mu have a 24h reception?

Yes, Hotel Mu has a 24-hour reception.

Is there heating in Hotel Mu?

Yes, Hotel Mu has heating in the common areas.

Is there a bar at Hotel Mu?

Yes, Hotel Mu has a bar.