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8.7
Fabulous
See 971 reviews
Staff
Superb
Cleanliness
Fabulous
Price Quality Ratio
Fabulous
8.7
Fabulous
See 971 reviews
Staff
Superb
Cleanliness
Fabulous
Price Quality Ratio
Fabulous
Hotel Facilities
Fabulous
Rooms
Fabulous
Food
Fabulous
​Facilities and services
Wifi and Internet
Spa and wellness
Pets
See all services and facilities
Check-in and check-out times
Check-in
from 15:00
Check-out
before 11:00
Hotel Mu Av. de la Cortinada, 19
Hotel location
See map
Accommodation features
Internal parking
Pet-Friendly
Spa
Hotel Mu
Customer photos
Customer photos

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Facilities and services

Main Areas

24 h reception
Heating in the main facilities
Lift
Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)

Restaurant

Bar
Snack bar
Breakfast (Buffet)
Dinner (Buffet)

Wifi and Internet

Wi-Fi

Main Hotel Services

Meeting Room
Games room
Laundry Service Extra charge
Car Hire
Free Luggage Room
Ski Equipment Store
Safe at the reception
Door man

Spa and wellness

Sauna Extra charge
Jacuzzi
Turkish bath Extra charge
Contrast Bath
Spa (for a fee and reservation required)

Facilities

Garden
Balcony
Lounge with TV
Business Center
Solarium Extra charge

Pets

Pets are allowed (upon request) Extra charge
Maximum weight: 8 kg/pet
Price: 10 €/night and pet
Once you've completed your booking, please contact us and let us know that you're travelling with your pet—we'll notify the accommodation.
There may be specific rules regarding pets (they cannot be left alone in the room, access to certain areas is restricted, etc.).
+info

Ski locker

Ski Lockers for a fee

Baby cribs

Cots available at the hotel (Extra Fee and Request in Advance)

Activities

Ski

Car Park

Indoor car park Extra charge
Price: 10€ per day
Check with the accommodation provider to see if you can reserve a spot.
+info

Room services

These services are general and may vary according to the type of room.

General room services

TV
Room service
Telephone
Heating
Free Wi-Fi in the rooms
Alarm Service
Desk
Safe

Bathroom

Toilet
Shower
Amenities
Hairdryer

Check-in/out and other info
Breakfast: from 07:30h to 10:30h.
Dining hours: from 20:00h to 22:00h.
Room Service Hours: 11:00h to 01:00h.
Bar Hours: 06:00h to 01:00h.
Cots: 10/day
SPA: Open only on weekends. The price is 15€ per person for a one-hour session. Hours are from 3:00 p.m. to 10:00 p.m.

Pet Policy

This accommodation allows pets with the following conditions:
  • Maximum weight: 8 kg/pet
  • Price: 10 €/night and pet
Important Information: Once you've completed your booking, please send us a message via the contact section to inform us that you will be travelling with your pet. This allows us to notify the accommodation in advance, ensuring everything is prepared for your arrival.

About the accommodation

The 4-star Hotel Mu is located in the tourist area near the center of Ordino, specifically in the La Cortinada neighborhood.

The hotel features a 24-hour front desk, ski lockers —ideal for snow and ski enthusiasts—and Wi-Fi in main areas and guest rooms.

The rooms are equipped with a TV, telephone, heating, a desk, a minibar, a safe, and a fully equipped bathroom with a shower and a hair dryer.

The spa includes a jacuzzi, sauna, and steam rooms. Access to the spa requires an additional fee.

For the winter season and for snow lovers, the nearest ski resort is about 10 kilometres away (Arcalis), and we are located about 5 km from the La Massana (Pal-Arinsal); additionally, the Encamp cable car in Grandvalira is about 14 km away.

Near the accommodation, you’ll find a wide variety of shops, stores, and places for leisure and entertainment. Plus, public transportation is just 50 metres away.

You can also take the opportunity to go shopping in the shopping capital, as the center of Andorra la Vella is just 11 km away.

Some of the services listed may require a fee. You can check the rates directly at the accommodation. All information in this listing is subject to change by the accommodation. If you have any questions, please contact us.

Tourism tax

The tourist tax is not included in the final price of your booking and must be paid at reception on the day of arrival. Children up to 15 years old are exempt from this tax.
The tourism tax in a 4 * Hotel is 2.09 € per person and night.

What our travellers say

8.7
Fabulous
Based on 971 reviews

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Select a topic to see specific reviews
Staff228 93%
Food120 63%
Rooms116 59%
Location90 88%
Cleanliness73 82%
Breakfast72 63%
Dinner51 49%
Buffet44 52%
Car Park32 78%
Maintenance31 90%
Wi-Fi27 100%
Facilities24 75%
Value for money20 95%
Spa19 68%
Accommodation16 75%
Bed15 60%
Management14 71%
Air conditioning14 100%
Tranquillity13 92%
Reception13 85%
Real reviews
All reviews are checked and verified.
Real reviews
All reviews are checked and verified.
2.8 Mariàngels August 2022
res
La pitjor suite de la nostra vida. L'hotel no es mereix les 4 estrelles ni la franquícia Mu, ja que la imatge corporativa només està als llums i alguna paret. Fotos enganyoses. Vam pagar per una suite i ens van donar una habitació que donava al carrer. Vam haver d'estar dia i nit amb les cortines corregudes perquè ens veia tothom que passava a peu o en cotxe pel carrer. La dutxa és minúscula i molt antiga, com els mobles. Quan vam trucar a recepció per demanar un canvi de pis, ens van passar la "gerent", que es va posar a cridar com una boja i ens va penjar el telèfon. L'esmorzar molt justet i 45 minuts abans que s'acabés l'hora ja no hi havia ni fuet ni bolleria. L'spa és una banyera jacuzzi, 4 dutxes (només una amb aigua calenta) i dues saunes de les que només una funcionava. Tot plegat, una estafa.
Disappointing
9.1 Sabrina Travelled solo September 2026
He pasado una estancia muy agradable en el Hotel MU. Es un sitio muy tranquilo, ideal para descansar y desconectar. La habitación tenía un buen tamaño, era cómoda y agradable. El personal fue muy profesional, atento y amable en todo momento, algo que realmente marca la diferencia. El desayuno es muy completo, con bastante variedad y todo muy bien presentado. En general, una muy buena experiencia y un hotel que recomendaría sin duda para una estancia tranquila en Andorra. ¡Volvería encantada!
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Superb
10 Mila Travelled with couple September 2026
La ubicacion perfecta para pasear despues de hacer alguna caminata.La gente encantadora ,te hacen sentir muy bien.
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Superb
9.1 Antonia Travelled with couple August 2026
El personal es super atento en todo momento. Un diez para ellos.
Es verdad que supongo que algunas habitaciones tendrían que ser mejoradas, pero calidad precio correcta.
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Superb
8.6 Anna Travelled with couple August 2026
La ubicación perfecta para hacer excursiones.
El colchón necesita un cambio...se undia para un lado de la cama
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Fabulous
10 José Antonio Travelled with family August 2026
Buffet desayuno pequeño pero con variedad y sobre todo de calidad. Desayunemos muy bien.
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Superb
10 Nuria Travelled with family August 2026
Tot molt be i espectacular el menú especial per la meva filla vegetariana. Moltes gràcies, tornarem i us estem recomanant a totes les nostres amistats.
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Superb
9.4 Paula Travelled with couple August 2026
Los chicos super amables y buenas personas. Ya llevamos 5 veces durmiendo en este hotel gracias a su calidad-precio.
Ducha pequeña.
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Superb
10 Ana Teresa Travelled with family August 2026
Todo estupendo. El desayuno buffet es muy bueno, las habitaciones están muy bien, el personal es maravilloso. Si vuelvo a la misma zona, reservaré el mismo hotel seguro, 100%.
Puntos a mejorar: resulta excesivo el que te retiren el plato mientras sigues desayunando, me parece algo invasivo. Están continuamente retirándote los platos que has usado. Así una no puede desayunar tranquila...aunque lo cierto es que lo hacen de manera muy agradable e intentan no molestar.
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Superb
9.1 Marta Travelled with couple August 2026
la ubicacion
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Superb
9.4 Pilar Travelled with couple August 2026
La ubicación es perfecta, en La Cortinada en medio de montañas y la mar de tranquilos. Si volvemos a Andorra, elegiríamos el mismo hotel seguro!!!! El personal una maravilla, súper atentos.
Solo mejoraría los colchones, para nuestro gusto, algo duros.
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Superb
10 Verónica August 2026
Nos ha gustado la tranquilidad del lugar y la buena ubicación
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Superb
10 Bo Travelled with family August 2026
El personal muy amable y atento. Todo limpio y el buffet tanto de desayuno como cena,muy bueno.
Por poner una mini mini pega, el zumo de la maquina estaba un poco flojo
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Superb
8 Laura Travelled with couple August 2026
Buena relación calidad/precio. Hay secador en la habitación y todo muy limpio. Tambien te dejan de cortesia, agua, cafe y infusiones. Recomendable.
No hay aparcamiento gratuito en la zona. Posibilidad plaza en el hotel 10e al dia.
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Fabulous
10 Yolanda Travelled with couple August 2026
Nos ha gustado mucho, estancia, ubicación, limpieza y personal muy atentos. El spa increible.
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Superb
4.7 Carlos Travelled with couple August 2026
Lo mejor la ubicación, cerca del parc natural del Comapedrosa
La habitación sin aire acondicionado y por la noche un ruido de motor
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Disappointing
10 Berta Travelled with couple August 2026
Hemos estado dos dias en este Hotel, y nos a parecido perfecto para conocer la zona. Tranquilo, bien ubicado, habitacion exterior, amplia, baño grande y el personal muy atento y profesional. Desayuno muy variado y bueno.
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Superb
4.7 Florin Travelled with family August 2026
Hay que mejorar todo en el hotel
No es de 4 estrellas.Es de 2 estrellas.Una reforma total.No volvere a este hoel
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Disappointing
9.7 Salvador Travelled with couple August 2026
La television y la nevera ,fantastico como el aire acondicionado.
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Superb
8 Ruben Travelled with couple August 2026
Está en medio de la naturaleza en un pueblo muy pequeño, el desayuno muy bien , lo justo pero bien
Falta aire acondicionado, nuestra habitación tenía balcon pero deba al callejón de la basura , la ventana trasera estaba a ras de suelo por lo q no la podíamos tener abierta , en el pueblo todos los aparcamientos son de pago , y el hotel también
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Fabulous
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Frequently asked questions about Hotel Mu

Does the Hotel Mu have wifi connection?

The Hotel Mu has Wi-Fi.

Can I stay with a pet at Hotel Mu?

Pets are allowed at Hotel Mu (on request and direct payment at the hotel). Check the conditions.

Is there children's cots available at Hotel Mu?

The Hotel Mu has cots available with direct payment at the hotel (you must request before you start your trip).

What can I do at Hotel Mu?

The Hotel Mu offers the following activities (some may be for a fee):
  • Spa for a fee
  • Sauna
  • Jacuzzi
  • Turkish bath

Does the Hotel Mu have a 24h reception?

Yes, Hotel Mu has a 24-hour reception.

Is there heating in Hotel Mu?

Yes, Hotel Mu has heating in the common areas.

Is there a bar at Hotel Mu?

Yes, Hotel Mu has a bar.

What kind of breakfast is served at Hotel Mu?

If you stay at Hotel Mu you can enjoy a buffet breakfast.

What type of dining is served at Hotel Mu?

If you stay at Hotel Mu you can enjoy a buffet dinner.