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Hotel Marte

Name: Hotel Marte
Address: C/. Doctor Ingram, 20 - 38400 Puerto de la Cruz; Santa Cruz de Tenerife, Puerto de la Cruz, 38400
Price range: Descubre precios y ofertas para este alojamiento
Rating: 8

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C/. Doctor Ingram, 20 - 38400 Puerto de la Cruz; Santa Cruz de Tenerife

• 826.8 m from the centre of Puerto de la Cruz

8 See 331 reviews

Check-in/out and other info

Hotel Marte C/. Doctor Ingram, 20 - 38400 Puerto de la Cruz; Santa Cruz de Tenerife

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Accommodation features

Pool

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Accommodation facilities/services

24 h reception
Lift
Smoking Area
Wi-Fi
Free Wi-Fi in common areas
Wi-Fi (to be paid at reception)
There are car park areas (public or private) near the accommodation. They can be paid.
Car Hire
Free Luggage Room
Safe at the reception
Door man
Balcony
Lounge with TV
Solarium
Outdoor Pool (summer)

Room services

TV
Telephone
Hairdryer
Free Wi-Fi in the rooms
Safe to be paid at reception
Toilet
Amenities
Shower or bathub

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Pet Policy

Pets are not permitted in this accommodation.

About the accommodation

The Hotel Marte 3 * is located in the historic center of Puerto de la Cruz, a few metres from the Plaza del Charco and the old fishing port, has a perfect location to explore the city strolling through its pedestrian streets.

The family service is what distinguishes this establishment, becoming over the years a tourist reference in the north of Tenerife.

It offers a buffet breakfast perfect for those who want to get strength and prepare for a day full of activities, also has wifi connection and a fully-equipped bathroom with shower or bathtub and amenities.

Relax in Tenerife and enjoy its beaches, its gastronomy and the variety of activities offered by the island!

Some of the services listed may require an additional fee. You can check the rates directly at the establishment. The accommodation may modify its catering service as needed. All information provided here is subject to change by the accommodation. If you have any questions, please contact us.

What our customers are saying about the accommodation

Very good

Based on 331 reviews

Photos shared by our customers

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8.9 Elisabet Travelled with couple September 2025

Muy acogedor, muy limpio. Las cenas poca variedad pero buenas.

El ruido por las noches, como no hay aire acondicionado, abres la ventana y el camión de la basura y algunos con las motos te despiertan...

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Very good

10 Daniel Travelled with family September 2025

Las habitaciones están muy bien, el personal del restaurante son gente 10 sobre todo Beatriz, y la gente de recepción dale las gracias por el trato y sobre todo a Fabián

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Excellent

8.9 Ana María Travelled with couple September 2025

El hotel está bástate céntrico y al lado de estación de autobuses, me a encantado

La comida con poca variedad y las camas separadas

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Very good

6.1 María August 2025

El hotel es económico, y al final para ir a dormir no está mal, aunque las habitaciones son viejas.

El buffet es HORRIBLE. Es verdad que el personal se esfuerza en convencerte de que todo esta buenísimo, pero la realidad es que no había probado algo tan malo en mi vida. Tuvimos que cenar fuera varios dias…

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Average

9.7 Guest Travelled with couple August 2025

Los camareros han sido excepcionales, en concreto Beatriz, es una grandísima profesional además de encantadora.

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Excellent

8 Maria Amparo Travelled with couple August 2025

Nos alojamos una semana en el Hotel Marte y, en relación calidad-precio, la experiencia ha sido correcta. Lo mejor, sin duda, es el personal del hotel. Tanto en recepción como en el comedor nos atendieron siempre con amabilidad y cercanía. Queremos destacar especialmente a Adrián y Beatriz, del comedor, que hicieron nuestra estancia mucho más agradable con su atención y simpatía. En cuanto a la comida, no hay gran variedad, pero hay platos ricos, especialmente en las cenas, que son cuando hay más elaboración. La piscina del hotel se encuentra en la azotea; es algo pequeña, pero suficiente para pasar un rato agradable y refrescarse, aúnque el horario es muy limitado y cierra a las 18h. En resumen, un hotel correcto para quienes buscan un alojamiento básico y bien ubicado en Puerto de la Cruz, con un equipo humano excelente que marca la diferencia.

Las habitaciones son sencillas y algo anticuadas; cumplen su función si, como en nuestro caso, solo se usan para dormir y ducharse. No disponen de aire acondicionado, únicamente un ventilador de pie, lo que puede resultar incómodo, sobre todo si no entra aire por el patio interior (se estaba incluso más fresco en el pasillo que en la propia habitación). El personal de limpieza no cambia las toallas, simplemente las dobla mejor y las vuelve a colgar. Para que las cambien hay que indicarlo. El horario de la cena es algo limitado, ya que empieza a las 18:30 y termina a las 21:30, lo cual si te has ido de excursión, ver atardecer, etc, llegas muy justo.

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Very good

7.7 Cristina Travelled with couple August 2025

La amabilidad del personal del hotel

Muy poca variedad en desayunos y cenas. El hotel no dispone de aire acondicionado

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Good

9.4 Yaiza Travelled with friends August 2025

Hotel muy sencillo pero lo compensa con el gran personal que tiene. Recomendable 100%

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Excellent

6.9 María Travelled with family August 2025

Zona de solarium y terraza funcionales.

Cenas muy básicas, comida poco sabrosa. No había aire acondicionado en las anotaciones. Mucho ruido en la calle, ventanas mal insonorizadas.

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Good

8.3 Jesús Travelled with couple August 2025

El personal del hotel es una delicia, muy atentos y amables.

Mejoraria que hubiera al menos un ventilador de techo porque si hace mucho calor, con el ventilador de pie no es suficiente. También que hubiera nevera en la habitación ayudaría bastante

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Very good

9.1 Víctor Travelled with couple August 2025

La relación calidad-precio nos ha parecido muy correcta. La media pensión es estupenda. Los desayunos son variados y completos, y en las cenas siempre hemos encontrado opciones ricas y suficientes. En la cena, las bebidas se abonan aparte, pero con un coste razonable, nada fuera de lo habitual. Las habitaciones son amplias y cómodas. El hotel también dispone de caja fuerte por un pequeño coste diario, aunque en nuestro caso no la utilizamos porque en todo momento nos sentimos seguros. La ubicación es otro punto fuerte: se puede llegar caminando a supermercados, restaurantes, tiendas, zonas culturales y de ocio. Uno de los aspectos que más queremos destacar es el trato del personal. Beatriz, junto con los tres chicos que atendían el comedor, siempre nos recibieron con una sonrisa y un trato cercano. También queremos mencionar a un chico alto de recepción, cuyo nombre no recordamos, pero que fue encantador y nos atendió con gran amabilidad desde el primer momento. En resumen, hemos estado muy a gusto y nos llevamos un recuerdo muy positivo del Hotel Marte. Es un sitio que ofrece lo que promete y cuida mucho el trato personal, que para nosotros ha sido lo más importante. Gracias una vez más a Beatriz por cuidarnos y hacer de esta estancia una experiencia tan agradable.

El mobiliario no es muy actual, pero está bien cuidado y cuenta con todo lo necesario para una estancia agradable.

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Excellent

9.7 Isabel Travelled with family July 2025

Me ha encantado todo, lo mejor del hotel la camarera del comedor, Beatriz te hace sentir bien desde el primer momento, las habitaciones muy grandes y la limpieza de diez, volveremos

Las cenas estaban bien, pero un poco sencillas, los desayunos fantásticos

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Excellent

10 Lizeth Travelled with family July 2025

El personal es lo mejor, y calidad precio está perfecto

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Excellent

8.3 Lydia Travelled with couple July 2025

La ubicación y sobre todo el precio

El hotel es sencillo pero el precio es inmejorable

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Very good

5 Lorena Travelled with family July 2025

Prácticamente todo. Habitaciones sin aire acondicionado, sin nevera en pleno verano, instalaciones del siglo pasado… Sin mencionar la comida y la falta de mil cosas. Cada día faltaba algo o se habia estropeado algo. Personal sin ganas de nada, ni una sonrisa en 5 dias.

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Average

9.1 Mónica Travelled with couple July 2025

Lo mejor ha sido la calidad precio, increíble !

No me han gustado los horarios de la cena, muy adaptados a las costumbres extranjeras ( de 6.30 a 9.30). Casi había que merendar en vez de cenar

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Excellent

7.1 Ivan Travelled with couple July 2025

El personal muy amable

No dispone de aire acondicionado en la habitaciones y se pasa calor ( te dan un ventilador de pié que hace poco ) . Comedor con aíre acondicionado pero no lo encienden. Se cobran bebidas a parte en las cenas y no te dejan beber agua fría sin coste ,aunque por ley están obligados a facilitartelo....pero no sé cumple .

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Good

8.9 Lydia Travelled with couple July 2025

Es un hotel bien ubicado, habitaciones amplias y con una relación calidad precio muy buena

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Very good

7.7 Isabel Travelled with family July 2025

Las instalaciones y la limpieza correctas, sobre todo destacar la atención y amabilidad del personal

En las comidas faltaba indicar que era cada cosa.

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Good

2.6 Jacinto Travelled with friends July 2025

Nada

En primer lugar quiero que el chollo se ahorre el comentario de lamentamos que no se hayan cumplido tus objetivos y sobre el hotel piscina en ático un charco la habitación con algo parecido a un ventilador el comedor pues para morirte de hambre encima a las 21.05 se termino la fruta y nos dicen que ya no hay más fruta y que la que hay es para mañana voy a la recepción y ni caso respuesta ya se lo diré al director cuando regreso al comedor me bloqueo el cocinero preguntándome que si pasaba algo mi respuesta es que yo no hablo con los empleados su respuesta después de apartarlo de la entrada es que va a sembrar sandías y que cuando crezcan me las traerá y que si a las 21 horas se acaba la comida yo me quedaría sin comer aunque el horario fuera hasta las 21.30 o sea que muy buen personal

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Basic

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