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8.1
Fabulous
See 346 reviews
Staff
Superb
Cleanliness
Fabulous
Price Quality Ratio
Fabulous
8.1
Fabulous
See 346 reviews
Staff
Superb
Cleanliness
Fabulous
Price Quality Ratio
Fabulous
Hotel Facilities
Fabulous
Rooms
Very good
Food
Very good
​Facilities and services
Wifi and Internet
Swimming pools
See all services and facilities
Check-in and check-out times
Check-in
from 14:00
Check-out
before 12:00
Hotel Marte C/. Doctor Ingram, 20 - 38400 Puerto de la Cruz; Santa Cruz de Tenerife
Hotel location
See map
Accommodation features
Near the beach
Pool

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Hotel Marte
Customer photos
Customer photos

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Facilities and services

Main Areas

24 h reception
Lift
Smoking Area

Wifi and Internet

Wi-Fi Free

Facilities

Fitness Centre Free
The gym is open from 10:00h. to 20:00h. +info
Balcony
Lounge with TV
Solarium

Car Park

There are car park areas (public or private) near the accommodation. They can be paid.
No Car Park Available

Main Hotel Services

Car Hire
Safe at the reception Extra charge
Price: €2.50 per day. +info
Door man
Luggage storage Free

Swimming pools

Outdoor pool
The pool is open from 10:00h. to 18:00h +info

Restaurant

Buffet breakfast
Breakfast is served from 7:00 a.m. to 10:00h. +info
Buffet dinner
Dinner is served from 19:00h to 10:00 p.m. +info

Room services

These services are general and may vary according to the type of room.

General room services

TV
Telephone
Free Wi-Fi in the rooms
Safe to be paid at reception

Bathroom

Toilet
Amenities
Shower or bathub
Hairdryer

Check-in/out and other info
Hair Dryer: check availability with reception.

Pet Policy

Pets are not permitted in this accommodation.

About the accommodation

The Hotel Marte 3 * is located in the historic center of Puerto de la Cruz, a few metres from the Plaza del Charco and the old fishing port, has a perfect location to explore the city strolling through its pedestrian streets.

The family service is what distinguishes this establishment, becoming over the years a tourist reference in the north of Tenerife.

It offers a buffet breakfast perfect for those who want to get strength and prepare for a day full of activities, also has wifi connection and a fully-equipped bathroom with shower or bathtub and amenities.

Relax in Tenerife and enjoy its beaches, its gastronomy and the variety of activities offered by the island!

 

 

Some of the services listed may require a fee. You can check the rates directly at the accommodation. All information in this listing is subject to change by the accommodation. If you have any questions, please contact us.

What our travellers say

8.1
Fabulous
Based on 346 reviews

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Staff89 94%
Location60 100%
Rooms52 60%
Cleanliness35 86%
Food27 74%
Dinner26 65%
Breakfast25 64%
Air conditioning19 100%
Buffet13 77%
Facilities11 64%
Car Park7 57%
Bed5 60%
Dining room4 75%
Maintenance4 100%
Noise3 100%
Age of the hotel3 100%
Comfort3 67%
Landscape2 100%
Seniority2 100%
Terrace2 50%
Real reviews
All reviews are checked and verified.
Real reviews
All reviews are checked and verified.
7.4 Fidel Travelled with couple September 2026 It needs air conditioning and in the room we stayed in there was a lot of noise because the dining room is underneath.
Necesita aire acondicionado y en la habitación que estuvimos se oía mucho ruido, porque el comedor está dwbajo
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Very good
8.6 Eva Luz Martín Gonzá Travelled with couple September 2026 Rest/Relaxation
Descanso
To have a terrace
Contar con una terraza
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Fabulous
9.4 Noemí Travelled with couple September 2026 The hotel staff were the best part — always attentive and extremely friendly. We would return just for them and for how comfortable we felt during our stay. The buffet, both breakfasts and dinners, was great.
El personal del hotel ha sido lo mejor, siempre atentos y con actitud super amable. Volveríamos solo por eso y por lo cómodos que nos hemos sentido durante nuestra estancia. El buffet, tanto desayunos y cenas, genial.
The rooms are a bit old-fashioned, but nothing we hadn't expected. Comfortable beds and a decent room for a stay of a few days.
Las habitaciones son un poco antiguas, pero nada que no supiéramos. Camas cómodas y habitación correcta para una estancia de unos días.
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Superb
8.9 María August 2026 The staff were incredible, especially Belén at reception and Beatriz as head of the dining room.
El personal increíble, destacando en portería a Belén y como jefa se comedor a Beatriz
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Fabulous
9.1 Patricia Travelled with couple August 2026 The staff were really friendly, and the rooms were very good even if they were a little dated. Everything was clean and the food was satisfactory
El personal era super amable, y las habitaciones, estaban muy bien aunque fueran un poco antiguas. Todo limpio y la comida correcta
We had a room overlooking the inner courtyard, so there was a bit of noise when breakfast service started.
Nos tocó una habitación que daba al patio interior, así que cuando empezaba el servidio de desayuna había un poco de ruido.
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Superb
9.7 Laura Travelled with  friends August 2026 The buffet staff were all lovely; we felt right at home. It’s great to go somewhere where they treat you so well and take such good care of you. The food was varied and quite tasty.
Los camareros del buffet todos majísimos, nos hemos sentido como en casa. Da gusto ir a un lugar en el que te tratan también y te cuidan tanto. La comida variada, bastante rica.
We found the pool hours too limited, as it closed very early and we couldn't go even once. I would also extend the buffet hours a little to accommodate all the circumstances of the guests staying there.
El horario de la piscina nos pareció escaso, ya que cerraba muy pronto y no pudimos ir ni un solo día. El horario del buffet también lo ampliaría un poquito para cubrir todas las circunstancias de la gente que se aloja allí.
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Superb
6.6 Pepa Travelled with family July 2026 The friendliness of the dining staff Clean, and towels changed daily
La amabilidad del personal del comedor Limpio, y cambio de toallas diario
Quality of the food — there is no extra virgin olive oil. Dinner finish at 9:30; they could extend them to 10:00. Old bathrooms and a lack of sockets. There is no air conditioning, although we had good temperatures that week.
Calidad de la comida, no hay aceite de oliva virgen extra Horario de la cena, termina9:30, podian alargar hasta las 10:00 Baños viejos y falta de enchufes. No hay aire acondicionado, aunque tuvimos buenas temperatura esa semana
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Very good
8.3 Antonio Travelled with  friends July 2026 Beatriz, the waitress, was lovely: attentive with us and very professional.
Beatriz, la camarera, un amor: atenta con nosotros y muy profesional.
Meal and pool hours are a bit limited, especially for Spaniards like us who tend to make the most of the day. They should start installing air conditioning in the rooms, little by little...
El horario de las comidas y la piscina se quedan un poco escuetos, sobre todo para los españoles que solemos apurar más el día. Deberían ir instalando aire acondicionado en las habitaciones, poco a poco...
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Fabulous
9.4 Elena July 2026 The staff are excellent: reception, restaurant, housekeeping Large, comfortable room; bathroom with bathtub and bidet Missing a minibar and air conditioning
El personal es de 10:recepcion,restaurante,limpieza Habitacion grande-comoda ,baño con bañera y bidé Falta la mini-nevera y el aire acondicionado
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Superb
9.7 Andrea July 2026 We were very comfortable: friendly staff, spotless cleanliness. The only thing is there is no air conditioning, so you have to leave the balcony door open and the outside noise is unbearable.
Hemos estado muy a gusto:personal amable,limpieza impecable Lo unico que no tiene aire acondicionado,asi que tienes que dejar la puerta del balcon abierto y el ruido de afuera es insoportable.
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Superb
7.7 Kati Travelled with couple May 2026 The hotel is very well located in the centre and is very clean; they come to clean your room and replenish the toiletries.
El hotel está muy bien situado del centro y es muy limpio, entran a limpiarte la habitación y te reponen los productos de aseo
The food is awful, but well, considering how much we paid, I suppose that’s the trade-off of paying for quality; it’s the only drawback I’d mention.
La comida es horrible, pero bueno, para lo que nos ha costado, supongo que ahí está el pagar la calidad o no, es la única pega que le pongo
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Very good
8.9 Elisabet Travelled with couple September 2025 Very cozy, very clean. The dinners are not very varied but good.
Muy acogedor, muy limpio. Las cenas poca variedad pero buenas.
The noise at night, as there is no air conditioning, you open the window and the garbage truck and some with motorcycles wake you up....
El ruido por las noches, como no hay aire acondicionado, abres la ventana y el camión de la basura y algunos con las motos te despiertan...
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Fabulous
10 Daniel Travelled with family September 2025 The rooms are very nice, the restaurant staff are excellent, especially Beatriz, and please thank the reception team for their treatment, and especially Fabián.
Las habitaciones están muy bien, el personal del restaurante son gente 10 sobre todo Beatriz, y la gente de recepción dale las gracias por el trato y sobre todo a Fabián
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Superb
8.9 Ana María Travelled with couple September 2025 The hotel is very centrally located and next to the bus station, I loved it.
El hotel está bástate céntrico y al lado de estación de autobuses, me a encantado
The food with little variety and separate beds
La comida con poca variedad y las camas separadas
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Fabulous
9.7 Guest Travelled with couple August 2025 The waiters have been exceptional, particularly Beatriz, who is a superb professional as well as charming.
Los camareros han sido excepcionales, en concreto Beatriz, es una grandísima profesional además de encantadora.
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Superb
6.1 María August 2025 The hotel is inexpensive, and in the end to go to sleep is not bad, although the rooms are old.
El hotel es económico, y al final para ir a dormir no está mal, aunque las habitaciones son viejas.
The buffet is HORRIBLE. It is true that the staff tries hard to convince you that everything is great, but the reality is that I have never tasted anything so bad in my life. We had to dine out for several days....
El buffet es HORRIBLE. Es verdad que el personal se esfuerza en convencerte de que todo esta buenísimo, pero la realidad es que no había probado algo tan malo en mi vida. Tuvimos que cenar fuera varios dias…
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Pleasant
8 Maria Amparo Travelled with couple August 2025 We stayed at Hotel Marte for a week and, in terms of value for money, the experience was good. The best thing, without a doubt, is the hotel staff. Both at the reception and in the dining room we were always attended with kindness and closeness. We would especially like to highlight Adrián and Beatriz, from the dining room, who made our stay much more pleasant with their attention and friendliness. As for the food, there is not a great variety, but there are delicious dishes, especially at dinner, when there is more elaboration. The hotel pool is located on the rooftop; it is a bit small, but enough to have a nice time and cool off, although the opening hours are very limited and it closes at 6 pm. In short, a good hotel for those looking for a basic and well located accommodation in Puerto de la Cruz, with an excellent staff that makes the difference.
Nos alojamos una semana en el Hotel Marte y, en relación calidad-precio, la experiencia ha sido correcta. Lo mejor, sin duda, es el personal del hotel. Tanto en recepción como en el comedor nos atendieron siempre con amabilidad y cercanía. Queremos destacar especialmente a Adrián y Beatriz, del comedor, que hicieron nuestra estancia mucho más agradable con su atención y simpatía. En cuanto a la comida, no hay gran variedad, pero hay platos ricos, especialmente en las cenas, que son cuando hay más elaboración. La piscina del hotel se encuentra en la azotea; es algo pequeña, pero suficiente para pasar un rato agradable y refrescarse, aúnque el horario es muy limitado y cierra a las 18h. En resumen, un hotel correcto para quienes buscan un alojamiento básico y bien ubicado en Puerto de la Cruz, con un equipo humano excelente que marca la diferencia.
The rooms are simple and somewhat old-fashioned; they serve their purpose if, as in our case, they are only used for sleeping and showering. They do not have air conditioning, only a standing fan, which can be uncomfortable, especially if no air enters through the inner courtyard (it was even cooler in the hallway than in the room itself). The cleaning staff does not change the towels, but simply folds them better and hangs them up again. To have them changed, it is necessary to indicate it. The dinner schedule is somewhat limited, as it starts at 18:30 and ends at 21:30, which if you have gone on an excursion, to see the sunset, etc, you arrive just in time.
Las habitaciones son sencillas y algo anticuadas; cumplen su función si, como en nuestro caso, solo se usan para dormir y ducharse. No disponen de aire acondicionado, únicamente un ventilador de pie, lo que puede resultar incómodo, sobre todo si no entra aire por el patio interior (se estaba incluso más fresco en el pasillo que en la propia habitación). El personal de limpieza no cambia las toallas, simplemente las dobla mejor y las vuelve a colgar. Para que las cambien hay que indicarlo. El horario de la cena es algo limitado, ya que empieza a las 18:30 y termina a las 21:30, lo cual si te has ido de excursión, ver atardecer, etc, llegas muy justo.
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Fabulous
7.7 Cristina Travelled with couple August 2025 The kindness of the hotel staff
La amabilidad del personal del hotel
Very little variety in breakfasts and dinners. The hotel does not have air conditioning.
Muy poca variedad en desayunos y cenas. El hotel no dispone de aire acondicionado
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Very good
9.4 Yaiza Travelled with  friends August 2025 Very simple hotel, but it is offset by the great staff it has. 100% recommended.
Hotel muy sencillo pero lo compensa con el gran personal que tiene. Recomendable 100%
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Superb
6.9 María Travelled with family August 2025 Functional solarium area and terrace.
Zona de solarium y terraza funcionales.
Very basic scenes, food not very tasty. There was no air conditioning noted. A lot of street noise, badly soundproofed windows.
Cenas muy básicas, comida poco sabrosa. No había aire acondicionado en las anotaciones. Mucho ruido en la calle, ventanas mal insonorizadas.
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Very good
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Frequently asked questions about Hotel Marte

Where can I park at Hotel Marte?

If you stay at Hotel Marte you have the following parking possibilities (subject to availability):
  • There are parking areas (public or private) close to the accommodation. There may be a charge for these.
  • No car park available

Does the Hotel Marte have wifi connection?

The Hotel Marte has Wi-Fi.

Does the Hotel Marte have a swimming pool?

Yes, Hotel Marte has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.
  • Outdoor pool

Does the Hotel Marte have a 24h reception?

Yes, Hotel Marte has a 24-hour reception.

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