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8.3
3703 reviews
Staff
Very good
Rooms
Very good
Cleanliness
Very good
8.3
3703 reviews
Staff
Very good
Rooms
Very good
Cleanliness
Very good
Hotel Facilities
Very good
Price Quality Ratio
Very good
Food
Good
Highlighted ​Facilities and services
Wifi and Internet
Spa and wellness
Children and animation
See all services and facilities
Check-in and check-out times
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From 15:00
Check out
Before 12:00
Suites Plaza Hotel & Wellness Andorra C/ Prat de la Creu, 88
Hotel location
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Accommodation features
Internal parking
Pet-Friendly
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Suites Plaza Hotel & Wellness Andorra
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Facilities and services

Main Areas

24 h reception
Heating
Air-conditioning in the main facilities
Lift
Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)

Restaurant

Restaurant
Bar
Snack bar

Wifi and Internet

Wi-Fi
Free Wi-Fi in common areas

Main Hotel Services

Meeting Room
Laundry Service
Nanny
Car Hire
Free Luggage Room
Safe at the reception

Spa and wellness

Massage Parlour
Sauna
Turkish bath
Body and Facial Care Treatments

Children and animation

Children's Club

Pets

Pet-Friendly on request (check fee)

Ski locker

Ski Lockers for a fee

Facilities

Lounge with TV
Business Center

Transfers / Transfer

Shuttle to the airport (check fee)
Transfer to the airport

Check-in/out and other info
Information to consider: you must leave a credit/debit card as a guarantee.
Breakfast: from 7.30 am. to 10.30 am. (buffet or a la carte, according to availability).
lunch time: from 13:00h to 15:30hh (buffet or a la carte, according to availability).
dinner hours: from 7.30 pm. to 10.30 pm. (buffet or a la carte, depending on availability).
Spa hours: Monday to Saturday, from 13:00h to 20:00h (from 20:00h to 21:00h is for adults only); Sundays from 09:00h to 16:00h (from 16:00h to 17:00h is for adults only). Reservations are required and can be made at the reception desk upon arrival.
Important spa information: During your stay, you can enjoy free access to the spa. If you wish to repeat the experience, the cost will be 20€ per person (adult or child) for 1 hour of circuit, children under 16 must be accompanied by an adult at all times, both for treatments and for the use of the pool.
Bathrobe and flip-flops rental: to access the spa it is mandatory to rent them. It has a cost of 5€/person.
Gym: from 7:30 am to 9:00 pm. Minors must be accompanied by an adult.

Parking

The accommodation has an indoor car park with extra charge
  • 30€ / Per night
This accommodation does not allow you to reserve your car park space in advance. Car Park is subject to availability at the time of your arrival.

Pet Policy

This accommodation allows pets with the following conditions:
  • Maximum weight: No weight limit!
  • Price: 16 €/night and pet
  • Pets are not allowed to stay alone in the rooms
Important Information: Once you've completed your booking, please send us a message via the contact section to inform us that you will be travelling with your pet. This allows us to notify the accommodation in advance, ensuring everything is prepared for your arrival.

About the accommodation

The Suites Plaza Hotel & Wellness Andorra 5* is located in the center of Andorra la Vella, capital of Andorra.

The hotel is perfect for families and couples and has a privileged location in the center of the capital. In addition, it has air conditioning and heating, free wifi, indoor car park (for a fee). They also offer free luggage storage and ski lockers.

The rooms are carefully decorated and have free wifi, air conditioning and heating, television, telephone, safe and a bathroom equipped with shower or bathtub, hairdryer and amenities.

In the immediate vicinity of the hotel there are numerous stores, restaurants and bars. If you want to relax, the Caldea Spa Centre is 1.7 km away, and the hotel is ideal for skiing, as the ski resorts of Grandvalira and Vallnord Pal Arinsal are just over 10 km away.

Book now at the Suites Plaza Hotel & Wellness Andorra 5* and relax in a privileged environment!

 

 


Tourism tax

The tourism tax isn't included in the booking price, as it's mandatory to pay this tax directly at the hotel reception. Children under the age of 15 are exempt from this tax. 
The tourism tax in a 5 * Hotel is 3.14 € per person and night.

What our customers are saying about the accommodation

8.3
Very good
Based on 3703 reviews

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Select a topic to see specific reviews
Rooms(379)
Staff(373)
Location(262)
Breakfast(245)
Cleanliness(182)
Food(149)
Facilities(113)
Buffet(108)
Car Park(85)
Dinner(84)
Bed(58)
Comfort(47)
Management(45)
Maintenance(41)
Bathroom(35)
Spa(33)
Reception(26)
Services(22)
Pets(18)
Accommodation(18)
Real reviews
All reviews have been carefully checked and verified.
Real reviews
All reviews have been carefully checked and verified.
7.1 Mon June 2026 The best thing about the hotel is the breakfasts.
Lo mejor del hotel son los desayunos.
The dinners did not go well. There were only four tables occupied and most of the dishes available to choose from were missing. The third dinner was a disaster; after waiting 30 minutes for the first course, we were told they did not have what we had ordered. For the second course they took about 20 more minutes, and they still did not have all the dishes. The rooms need maintenance; the window wouldn’t close, the shower diffuser wouldn’t stay in its holder, and there were missing hair towels. A five-star rating that has just about held up but has been declining in quality year after year.
Las cenas no han ido bien. Éramos 4 mesas contadas y de los platos a elegir les faltaban la mayoría. La tercera cena fue un desastre, a los 30' de esperar el primer plato nos dijeron que no tenian lo que habiamos pedido. Para el segundo tardaron unos 20' mas y tampoco tenian todos los platos. A las habitaciones les hace falta mantenimiento, la ventana no cerraba, el difusor de la ducha no se aguantaba en el soporte, faltaban toallas de cabello. Un cinco estrellas justito que ha ido disminuyendo la calidad año tras año.
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Good
8 Mvictoria Travelled with  friends June 2026 English (British) Tofo is very nice, very kind staff.
Tofo muy bien, perdonal muy amable.
English (British) The room faced rocks.
La habitación daba a unas rocas.
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Very good
5.4 Dolors Travelled with couple June 2026 English (British): It is in a very good location French: C’est dans un très bon emplacement Portuguese (Portugal): Fica numa localização muito boa German: Es befindet sich an einer sehr guten Lage Italian: Si trova in una posizione molto buona
Esta en una muy ubicación
The meals were awful, a three-star standard. We went down at 9:30; the buffet stayed open until 10:30, but there were already many empty trays and they weren’t being refilled. To make matters worse, at 10 they cleared even the dessert, so I ended up with no dinner. I went to reception to complain; it was 10:15, the buffet was empty and the lights were half on. They told me that wasn’t normal, that they would pass the complaint to the director in the morning and that they would speak to us, but nothing was done there. The next day everything was chaotic. I’m not returning, a very bad experience, especially since it was a 5-star hotel.
Comida pésima de 3 estrellas, bajamos a las 9.30 el bufet era hasta las 10.30h, y, ya había muchas bandejas vacías y no reponian, y para colmo a las 10 recogieron hasta el postre, quedándome sin cenar, fui a recepción para quejarme eran las 10 15h , bufet vacio y luces a medias, me dijeron que no es normal, que pasarían la queja a la directora por la mañana y que hablarían con nosotros , nada de mada allí se hieron los locos al otro día, vamos que yo no volveré, muy mala esperiencia, y eso que era 5 estrellas
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Average
9.7 David June 2026 English (British) The giant rooms, comfortable car park
Las habitaciones gigantes, parking cómodo
English (British): The Friday dinner was a bit disappointing
La cena del viernes un poco floja
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Excellent
8.6 Monica Travelled with couple June 2026 Excellent value for money. Comfortable rooms, very comfy bed, and good breakfast. Will we come back?
Excelente calidad-precio. Habitaciones confortables, cama muy cómoda y buen desayuno. Repetiremos 👍
As a five-star accommodation, there should be complimentary water in the room.
Siendo un cinco estrellas debería de haber agua de cortesía en la habitación.
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Very good
10 Sonia Travelled with family June 2026 The situation is perfect, the hotel is quiet, and the people who work there are phenomenal.
La situación es perfecta, el hotel tranquilo y la gente q trabaja en el fenomenal
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Excellent
8.9 Rosangela Travelled with couple June 2026 English (British) The staff service was excellent; the room, the bed, the linens and the towels were in good condition. At first glance, upon entering, it seemed very elegant to us.
El servicio del personal fue excelente; la habitación, la cama, la ropa de cama y las toallas estaban en buen estado. A primera vista, al entrar, nos pareció muy elegante.
I don’t think it meets all the necessary features to be classified as a 5-star hotel. It has exactly the same as the 4-star hotels where we have stayed in the various countries I have visited. The furniture in the room where we stayed (room 318) and the bathroom are somewhat worn, as are the bathroom fittings. Only one bar of soap and no body lotion. Although I booked with deal at a price lower than the hotel’s, the room, which was listed as “Deluxe”, should have had “Deluxe” amenities. A hotel that brands itself as 5 stars should have a bit more refinement. I looked for slippers and they didn’t have any. They also didn’t have a shower cap. The napkin under the glasses looked used, as it was crumpled, as if it had been moistened and dried. My son works in a 5-star hotel in Berlin, and it is much better equipped.
Creo que no reúne todas las características necesarias para ser clasificado como un hotel de 5 estrellas. Tiene exactamente lo mismo que los hoteles de 4 estrellas en los que nos hemos alojado en los distintos países que he visitado. Los muebles de la habitación donde nos alojamos (318) y el baño están algo desgastados, al igual que los accesorios de baño. Solo una pastilla de jabón y nada de loción corporal. Aunque reservé con Chollo a un precio inferior al del hotel, la habitación, que estaba catalogada como "Deluxe", debería haber tenido comodidades "Deluxe". Un hotel que se autodenomina de 5 estrellas debería tener un poco más de refinamiento. Busqué zapatillas y no tenían. Tampoco tenían gorro de ducha. La servilleta debajo de los vasos parecía usada, ya que estaba arrugada como si la hubieran mojado y secado. Mi hijo trabaja en un hotel de 5 estrellas en Berlín, y está mucho mejor equipado.
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Very good
9.7 Maria Carme Travelled with couple June 2026 English (British) The hotel is very good, 10 minutes from the town centre and it has car park, although it costs €30 per day. In Andorra there is no free car park unless it is paid. The bed is very comfortable and the breakfast is very varied. The staff are excellent in their approach.
El hotel está muy bien, a 10 minutos del centro y dispone de parking aunque cuesta 30€ al día. En Andorra no hay ningún aparcamiento a menos que sea de pago. La cama muy cómoda y el desayuno muy variado. El personal de trato excelente.
Probably some renovation in the bathroom, such as removing the bathtub and installing a shower. It is more comfortable and safer.
Quizás alguna reforma en el baño como quitar la bañera y poner una ducha. Es más cómodo y menos peligroso.
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Excellent
9.7 Angelito, Travelled with couple June 2026 Everything is great, and it’s a 10-minute walk to the town centre, the rest is great.
Todo genial, y a 10 minutos del centro caminando, el resto genial
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Excellent
8 Juanjo Travelled with family June 2026 English (British) The beds are very comfortable, very good location. The breakfast buffet is excellent.
Las camas muy cómodas , muy Buena localización. Buffet desayuno muy bueno.
Solo puedes acceder al spa pagando 20€ por persona si te alojas una noche. Si lo Coges en su página web es gratis. Los amaneties del aseo se basaba en una pastilla de jabón, para 3 personas. Lo preguntamos y es por hacer una reserva en una página low cost. English (British): You can only access the spa by paying €20 per person if you stay one night. If you book it on their website, it is free. The bathroom amenities consisted of a single bar of soap for three people. We asked about it, and it is for making a booking on a low-cost site.
Solo puedes acceder al spa pagando 20€ por persona si te alojas una noche. Si lo Coges en su página web es gratis. Los amaneties del aseo se basaba en una pastilla de jabón, para 3 personas. Lo preguntamos y es por hacer una reserva en una página low cost.
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Very good
8.6 Mauro Esteban Travelled with couple June 2026 English (British) The condition of the taps, the drains in the showers are in poor condition, the air extraction in the bathrooms is poor; when you shower it feels like a sauna, and if you open the door it leads into the bedroom.
El estado de la griferia,desagues de duchas en mal estado, la extraccionbde aire de los baños deficiente, cuando te duchas parece un sauna y si abres la puerta sale a la habitacion.
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Very good
7.7 Jaime Travelled with couple June 2026 English (British) The location of the hotel, the rooms, the staff and the breakfast were very good.
La ubicación del hotel, las habitaciones, el personal y el desayuno muy bien.
English (British) The dinner buffet was very disappointing. Very little variety and poor quality of the food, both the main courses and the desserts. They should not offer Half Board if they cannot guarantee a minimum standard in the dining service.
El buffet de la cena muy decepcionante. Muy poca variedad y muy mala calidad de la comida, tanto de los primeros como de los segundos y postres. No tendrían que ofrecer la opción de media pensión si no pueden garantizar un mínimo de calidad en el servicio de comida o cena.
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Good
8.3 Victorita Travelled with family June 2026 English (British) The mountain routes, the best, and the hotel spa.
Las rutas de montaña lo mejor y el SPA del hotel.
English (British) The room was not the one from the booking, and the cleanliness in general is not suitable for a 5-star hotel; the hotel isn’t, if it isn’t 5 stars.
La habitación no h sido la de la reserva, la limpieza en general no es para un hotel de 5 estrellas el hotel es si no es de 5 estrellas.
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Very good
3.4 Beatriz Travelled with couple May 2026 English (British) Location
La ubicación
A scam, it isn’t even a five-star hotel, not joking. A very old hotel, even with hotels, poorly repainted tiles, a broken sofa bed, old furnishings, a toilet chain that’s constantly stuck… An embarrassment for those stars. They even force you to pay 5 euros to rent the mandatory bathrobe for the spa.
Un engaño, no es un cinco estrellas ni en broma. Hotel viejísimo , hasta con hoteles , azulejos mal pintados, sofá cama roto, mobiliario viejo,cadena de WC soñando... Una vergüenza para esas estrellas . Hasta te obligan a pagar 5 euros para alquilar el albornoz obligatorio para el spa
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Basic
10 Marc Travelled with family May 2026 Molt bò el menjar tipus Buffet, ja és difícil trobar un Hotel/Restaurant ón es pot menjar bé a Andorra, però el Hotel Suites Plaza ens ha sorprès molt en positiu, a més, tots els treballadors i treballadores del Hotel amb els qui hem coincidit han tingut un tracte exquisit amb la nostra familia, hem fet estància de mitja pensió, i tan el sopar com l'esmorzar eren espectaculars, molta qualitat, molta variació, molta atenció, i tot molt net i ordenat, i segur que hi tornarem. També vull dir que era el nostre primer viatge amb BUSCOUNCHOLLO, i la veritat és que tot ha anat tal i com és la oferta, sense sorpreses tal i com ho contractes, fàcil, ben explicat i seguint les indicacions de la oferta. TOT GENIAL. It is very good Buffet-style food, and it is becoming difficult to find a Hotel/Restaurant where you can eat well in Andorra, but Hotel Suites Plaza surprised us very positively; moreover, all the staff at the hotel with whom we interacted treated our family exquisitely. We stayed on a half-board basis, and both the dinner and breakfast were spectacular—great quality, a lot of variety, excellent service, and everything very clean and tidy, and we will certainly return. I also want to say that this was our first holiday with BUSCOUNCHOLLO, and the truth is that everything went exactly as the offer states, no surprises, as you contract it: easy, well explained, and following the offer’s indications. All great.
Molt bò el menjar tipus Buffet,ja és difícil trobar un Hotel/Restaurant ón es pot menjar bé a Andorra,però el Hotel Suites Plaza ens ha sorprès molt en positiu,a més,tots els treballadors i treballadores del Hotel amb els qui hem coincidit han tingut un tracte exquisit amb la nostra familia,hem fet estància de mitja pensió,i tan el sopar com l'esmorzar eren espectaculars,molta qualitat,molta variació,molta atenció,i tot molt net i ordenat, i segur que hi tornarem. També vull dir que era el nostre primer viatge amb BUSCOUNCHOLLO,i la veritat és que tot ha anat tal i com és la oferta,sense sorpreses tal i com ho contractes,fàcil,ben explicat i seguint les indicacións de la oferta. TOT GENIAL.
English (British) No, I consider that the price-offer-quality relationship is more than justified, and we have enjoyed quality services at a fair price, so I don’t see any type of improvement to add.
No,considero que la relació preu-oferta-qualitat està més que justificada,i hem gaudit a un preu just uns serveis de qualitat,aleshores no veig cap tipus de millora per afegir.
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Excellent
8.6 Víctor Travelled with family May 2026 English (British) Location and staff service
Ubicacion y trato del personal
English (British) Room cleaning is not up to 5-star standards: there should be no hair in the bathtub or on the bed sheets. They are not of a five-star quality.
Limpieza de las habitaciones es, no puede haber pelos en la bañera y en las sábanas de la cama, no son calidades para un 5 estrellas
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Very good
7.4 Cristian Travelled with family May 2026 The breakfast buffet is very variable and of high quality! The beds are super big and comfortable.
El buffet desayuno muy variable y de calidad! Las camas super grandes y cómodas.
The spa staff not very friendly, to be a 5 star would improve the cleanliness and smell of the corridors, elevator....
El personal del spa no muy amable, para ser un 5 estrellas mejoraría la limpieza y el olor de los pasillos, ascensor..
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Good
9.1 Jorge Travelled with family May 2026 The comfort of the beds, the large room, the location and the friendliness of the staff. Special mention for Joana
La comodidad de las camas, la habitación grande, la ubicación y la amabilidad del personal. Especial mención para la Joana
Nothing
Nada
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Excellent
9.7 Maria Esperanza Travelled with couple May 2026 Good location. Spacious room Good cleanliness and good staff attention Complete breakfast buffet
Buena ubicación. Habitación amplia Buena limpieza y buena atención del personal Bufet desayuno completo
The spa is fine although it no longer has a Jacuzzi. The large hot water pool was fine
El spa está bien aunque ya no tiene jacuzzi La piscina grande de agua caliente estaba bien
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Excellent
9.1 Lydia Travelled with couple May 2026 The truth is that the breakfast buffet is of very good quality.
La verdad que el buffet desanyuno hay muy buena calidad
It is true that for a 5 star hotel the washroom needs to be improved.
Si que es verdad que para ser un hotel de 5 estrelllas el lavabo hay que mejorarlo
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Excellent
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Frequently asked questions about Suites Plaza Hotel & Wellness Andorra

Does the Suites Plaza Hotel & Wellness Andorra have wifi connection?

  • The Suites Plaza Hotel & Wellness Andorra offers free Wi-Fi in public areas.
  • The Suites Plaza Hotel & Wellness Andorra has Wi-Fi.

Can I stay with a pet at Suites Plaza Hotel & Wellness Andorra?

Pets are allowed at Suites Plaza Hotel & Wellness Andorra (on request and direct payment at the hotel). Check the conditions.

What can I do at Suites Plaza Hotel & Wellness Andorra?

The Suites Plaza Hotel & Wellness Andorra offers the following activities (some may be for a fee):
  • Masseur

Does the Suites Plaza Hotel & Wellness Andorra have a 24h reception?

Yes, Suites Plaza Hotel & Wellness Andorra has a 24-hour reception.

Is there heating in Suites Plaza Hotel & Wellness Andorra?

Yes, Suites Plaza Hotel & Wellness Andorra has heating in the common areas.

Is there air conditioning in the common areas at Suites Plaza Hotel & Wellness Andorra?

Yes, Suites Plaza Hotel & Wellness Andorra has air conditioning in the common areas.

Is there a restaurant at Suites Plaza Hotel & Wellness Andorra?

Yes, Suites Plaza Hotel & Wellness Andorra has a restaurant.

Is there a bar at Suites Plaza Hotel & Wellness Andorra?

Yes, Suites Plaza Hotel & Wellness Andorra has a bar.

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