Where you’ll be
Hotel Mercure Andorra
Carrer de la Roda, 2, Andorra la Vella
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Everything you need to know
This deal includes
- Hotel Mercure 4*, located in Andorra la Vella.
- Available in Room Only or Breakfast.
- 1 morning access to Caldea Classic (2 hours)
- Daily access of 1h30 to the hotel spa.
- Superior room.
- Access to the hotel's fitness area.
Dates available: until April 7.
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Information regarding Single Rooms and Family Discounts
- Please note: only children over 2 years old will be allowed to enter Caldea. Children under this age will already have the corresponding discount applied for not using the entrance to Caldea.
- Children from 0 to 2 years old: travel free sharing bed with adults.
- They can not access Caldea.
- Children from 3 to 4 years old: They will have access to Caldea's LIKIDS space. Only available on weekends.
- The little ones of the house have access to the new space LIKIDS Caldea, Great! Do you want more information? Clickhere!
- Children from 5 to 16 years old: the discount will be shown during the checkout process. Please note that it applies when sharing room with 2 adults or 2 people paying adult rate.
- The maximum capacity of the rooms is 4 people.
- Travelling with children? Maximum capacity per room is 2 adults + 2 children or infants per room.
- Are you all adults? The maximum occupancy is 4 adults.
- Do you want to book a single room? The price of the single room is the same as the price of the double room. This accommodation does not offer discounts for single rooms.
Tourism tax
The tourism tax isn't included in the booking price, as it's mandatory to pay this tax directly at the hotel reception. Children under the age of 15 are exempt from this tax.
The tourism tax in a 4 * Hotel is 2.09 € per person and night.
Pet Policy
This accommodation allows pets with the following conditions:
- Maximum weight: No weight limit!
- Price: 17 €/night and pet
- In the main areas of the hotel your pet will not be able to accompany you.
- Good to know: Your puppy will always have to go with you, since it cannot be left alone in the room
- Exceptionally, if you have contracted a meal plan at the hotel, your pet may stay in the room while you are in the dining room.
- Good to know: Each room can accommodate a maximum of 2 pets.
Caldea
Relax and unwind
Hotel with spa
- With this deal you have included a daily entrance to the spa and access to the fitness area of the hotel.
- The duration of the session is one hour and a half.
- The spa hours are as follows:
- Sunday to Thursday: from 09:45h to 13:30h and from 17:00h to 21:30h.
- Fridays, Saturdays, long weekends and holidays: from 9:45 am to 9:15 pm.
- Winter months, July and August: every day from 9:45 am to 9:15 pm.
- If you are travelling with children, please note that they can access the museum when accompanied by an adult.
- We recommend that you contact the hotel in advance to reserve your access, so you can be sure of your entrance!
Why this destination is a must-visit
Nestled between Spain and France, Andorra is a small but stunning country in the heart of the Pyrenees. Known for its breathtaking scenery, world-class ski resorts and duty-free shopping, Andorra is the perfect year-round destination for adventure seekers, nature lovers and families alike. Whether you're hitting the slopes in winter or exploring the mountains in summer, there's plenty to enjoy in this charming microstate. Here's what our holiday experts recommend for your trip to Andorra:
Outdoor Adventures & Skiing:
- Andorra is a winter sports paradise, home to some of the best ski resorts in Europe. Grandvalira and Vallnord offer excellent pistes for all levels, from beginners to expert skiers and snowboarders. In summer, these mountains are transformed into a playground for hiking, mountain biking and climbing, with breathtaking trails and panoramic views.
Andorra la Vella & Duty Free Shopping:
- The capital, Andorra la Vella, is a must for duty-free shopping, offering everything from electronics and fashion to perfumes and local delicacies at lower prices than neighbouring countries. Stroll down Avenida Meritxell, the main shopping street, and soak up the vibrant atmosphere.
Caldea Spa & Wellness:
- After a day of skiing or hiking, relax at Caldea, Andorra's world-famous thermal spa. This futuristic spa complex offers heated pools, saunas and hydrotherapy experiences with stunning mountain views - perfect for relaxation.
Cultural & Historical Sites:
- Andorra is rich in Romanesque architecture, with picturesque churches and stone-built villages. Visit Sant Joan de Caselles, a beautiful 12th century church, or explore the medieval Casa de la Vall, the historic seat of the Andorran Parliament.
Family-friendly activities:
- Naturland: An outdoor adventure park with the famous Tobotronc, the longest alpine roller coaster in the world.
- Mont Magic Family Park: Located in Grandvalira, this park offers ziplines, tubing and themed trails perfect for children.
- Ice skating in Canillo: The Palau de Gel ice rink is a great place for family fun, with skating, go-karting on ice and even a heated swimming pool.
Gastronomy & local delicacies:
- Escudella i Carn d'Olla: A hearty Andorran stew made with meat, vegetables and pasta - perfect for cold days.
- Trinxat: A delicious dish of mashed potatoes, cabbage and pork, similar to a Spanish tortilla.
- Embotits: Andorra's traditional cured meats, best enjoyed with local cheeses and mountain honey.**
What our customers are saying about the accommodation
8.6
Very good
Based on 1191 reviews
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Ubicación perfecta, en pleno centro y cerca de todos los lugares para visitar.
Mobiliario algo antiguo, pero funcional.
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Very good
El hotel está muy bien ubicado, en el centro de Andorra. El personal muy atento, el spa y desayuno magníficos.
La decoración de las habitaciones es anticuada. Necesita una reforma.
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Excellent
Lloc cèntric que pels anys que te esta molt ben conservat.
...pot ser el tema parking, penso que es podria millorar una mica el preu els clients i amb horari fraccionat a l'hora check-in.
També a destacar, que al spa s'hauria de regular el fet d'assistir-hi amb roba en comptes de banyador. Ja que al moment de voler entrar hi havia unes persones d'altres ètniques que estaven vestits al seu interior de les piscines.
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Excellent
Tiene un Spa, con Jaccuzy y una cascada, con la piscina al lado, y 2 saunas, excelente servicio, con xiquipark y máquinas de recreo, y pista de padel (según he leído) habitaciones grandes cómodas, y con acceso rápido al centro de Andorra la Vella.
Más enchufes, solo hay 2 disponibles en la habitación
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Excellent
Hemos tenido una estancia muy agradable, hemos ido en familia y la habitación era amplia con tres estancias, dos habitaciones y una salita. Hemos estado muy cómodos. También valoramos muy positivamente la zona de juegos y el spa,donde puedes disfrutar en familia. Le doy un 10.
No he encontrado ningún aspecto negativo
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Excellent
Proximidad con la zona comercial
Habitaciones muy anticuadas, la moqueta no siempre significa calidez...
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Good
Me ha sorprendido gratamente todo
Regañaron a una chica de la limpieza delante nuestra y fue desagradable. Un poco caro la estancia del perro. Muy caro el parking
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Very good
Hotel confortable y limpio. Estuvimos en habitación cuadruple y parecía un apartamento.
Disfrutamos del spa.
Todo correcto, nada a comentar, a excepción que el parquing que comparten con Novotel estaba llenos, pero pudimos aparcar en un aparcamiento al aire libre, que por tenerlo ahí de las 18h a les 13h del día siguiente nos cobraron 24€ (pensaba que sería más).
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Excellent
La ubicacion es ideak
Havria que mejorarlo todo! El spa es un centro recreativo no de relax. Gritos, mobiles, niños molestando, gente haciendo bomba en la piscina. Patético y desesperante Antiguo en todo y muy caro para ko que se ofrece. 3 estrellas como mucho. No volvere nunca nas!
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Basic
Estuvo todo bien servicio,ubicación,las camas súper incomodas los colchones desformados un horror malísimos los colchones
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Very good
Hemos disfrutado a tope con los niños, el spa fue genial, habitaciones amplias, camas comodísimas y desayuno expectacular con mucha variedad (excepto café y zumo) , vale la pena la estancia! gracias!
As mentioned above, the only downside is the horrible and watery machine coffee, as well as the very poor quality powdered juice machine. I'm sorry to say that I can't understand how a 4-star hotel doesn't have a decent coffee maker, natural juices, or branded high-quality food products; they were all water.
Cómo he hecho referencia arriba,único punto negativo, café de maquina con sabor horrible y aguado, idem máquina de zumo de polvos, muuuu mala calidad, siento decir q no puedo entender cómo un hotel de 4 🌟 no tienen una cafetera en condiciones y unos zumos naturales o alimentos bricks de marca y buena calidad, eran agua.
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Very good
Lo que más sería la ubicación, en plena centro de la ciudad, accesible a la zona comercial.
I will list several points: 1. (Car Park): Here and there indicate that they have their own, which is not true. Anyone can park wherever they want, and if you are at the hotel and there are empty spaces, they say they are reserved for those who have left. Indecent! 2. (Staff): There cannot be more sour, distant, unpleasant, and incompetent staff than at that reception. You ask them something and they quickly answer without even looking at you, 0 polite and with no desire to provide good service. 3. (Rooms): A real disaster! 2 outlets for the WHOLE room, one on the hallway floor and another under the "desk," not even on the nightstands for practical and comfortable use. The air conditioning/heating works TERRIBLY, suddenly coming out cold, then suffocating you, and you don't know how it can be when you set it to your liking. 4. (Mini bar/bar): They have useless cardboard cups, and even for making tea/coffee (which they offer as a courtesy), they are no good. 5. (Views): We got a room with 0 views, we had devices in front of us and windows from other places, terrible.
Voy a enumerar varios: 1. (El parking): Allí y aquí indica que tienen el suyo propio, no es cierto. Aparca cualquiera que le apetezca y si estás en el hotel hay plazas vacías, dicen que estan reservadas para los que se han marchado. ¡Indecente! 2. (El personal): No puede existir personal más agrio, distante, desagradable e incompetente como en esa recepción. Les preguntas algo y te responden rápido y sin mirar para sacarte de encima, 0 educados y con menos ganas de dar un buen servicio. 3.(Las habitaciones): ¡Un auténtico desastre! 2 enchufes para TODA ella, uno en el suelo del pasillo y otro debajo del "escritorio", ni tan siquiera en las mesitas de noche que te resulte práctico y cómodo. El aire/calefacción funciona FATAL de repente sale frío como al rato te asfixias que no sabes como pueede ser si lo colocas a tu gusto. 4. (La neverita/bar)dispone de vasos de cartón, totalmente inútiles y además que para hacer una infusión/café (de cortesía te ofrecen) sirven para nada. 5. (Las vistas): Nos tocó una habitación con 0 vistas, teníamos los aparatos delante y ventanas de otros lugares, fatal.
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Basic
Habitación perfecta y es un plus el tema de spa, gimnasio y parque infantil. Parking en el Novo hotel (justo enfrente).
We witnessed a rather heated argument (crying and shouting) between two employees who mentioned irregularities or illegal actions happening in the same hotel. For us, it tarnished the hotel's image. We believe that customers should not have to witness this type of situation since we were also with children who were scared by the scene.
Presenciamos una discusión bastante acalorada ( lloros y gritos) entre dos empleadas y comentaron irregularidades u acciones no legales que ocurrían en el mismo hotel. Para nosotros manchó la imagen del hotel. Consideremos que los clientes no tenemos que presenciar este tipo de situaciones ya que además íbamos con niños y se asustaron por dicha escena.
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Excellent
La comida del bufet estaba bastante buena y había mucha variedad de cosas. El personal muy atento.
Old hotel, expensive car park, €25 per night. The sauna at the Spa was not working. The mattresses are not very comfortable.
Hotel antiguo, parking caro, 25€ la noche. La sauna del Spa no funcionaba. Los colchones no son muy cómodos.
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Good
E disfrutado mucho del spa
Antique furniture
Mobiliario antiguo
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Excellent
La ubicación es perfecta. Incluía spa que por falta de tiempo no pudimos utilizar, una pena😩
The carpet in the rooms seems unhygienic to me, although the room was clean.
La moqueta en las habitaciones me parece antihigiénica, aunque la limpieza de la habitación era correcta.
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Good
Tiene muy buena ubicación
Spa esta muy bien.
The price of the buffet is very expensive.
El precio del buffet muy caro
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Very good
Ubicación muy buena, buen trato
The furniture is somewhat old, although overall it is in good condition.
El mobiliario es algo antiguo, aunque en general está en buen estado
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Very good
La ubicación es muy buena, el spa y chiquipark está muy bien si viajas con niños.
The decoration is very outdated, the mattresses are very uncomfortable, and right underneath the 3rd floor is the laundry room, very noisy in the morning.
La decoración es muy anticuada, los colchones muy incómodos y Justo debajo de la planta 3 está la lavandería, mucho ruido por la mañana.
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Very good
Muy céntrico. Muy bien equipado. Personal muy agradable
"Inhabitants somewhat out of touch already"
Habitantes un tanto trasnochadas ya
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Excellent
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