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Where you’ll be
Hf Fenix Urban
Antonio Augusto Aguiar, 14, Lisbon
9.2
512 reviews
More Info
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Everything you need to know
This deal includes
- Hotel HF Fenix Urban 4*, located in Lisbon (Portugal).
- Available with Breakfast
- 1 Tagus River cruise per person and booking + 1 tram ticket (24 hours) per person and booking.
Extras not included
- Lisbon local tourist tax, payable at destination.
Travel Dates: until March 31.
Activities
By booking this deal, you’ll experience Lisbon from a new perspective. Enjoy a Hop-on Hop-off boat tour and a tram ticket!
How to Enjoy the Activities
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Make sure to request your voucher to access all activities.
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You must activate your voucher at the Tagus River Cruise ticket office before starting.
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It is essential to take the cruise first, and then continue with the tram.
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The pass is valid for 24 hours from the first use. You can explore the city at your own pace, just remember to keep your ticket until the 24-hour period ends.
Hop-on Hop-off Boat Tour
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You can get on and off the boat as many times as you like.
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The route stops at Lisbon’s main landmarks, including the Belém Tower and the Monument to the Discoveries.
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Voucher activation: show your voucher at the cruise ticket office at the South-Southeast Station in Terreiro do Paço (Praça do Comércio), open from 09:00 to 18:00.
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Once activated, you’ll receive a ticket valid for 24 hours.
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You can start your cruise at two locations, but we recommend South-Southeast Station in Terreiro do Paço, as it’s the most central.
Departure points:
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South-Southeast Station (Terreiro do Paço)
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Departures: 11:00, 14:00, 16:00
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Embarcadero da Princesa (near Belém Tower)
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Departures: 12:00, 15:00, 17:00
Please note: During the low season, departures operate only on Mondays, Wednesdays, Fridays, and Saturdays.
Tram Ticket
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Your deal also includes a streetcar ticket.
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We recommend taking Tram No. 28, as it connects nearly all of Lisbon’s most iconic spots.
Why this destination is a must-visit
Lisbon is a vibrant and character-filled capital set along the banks of the Tagus River, where tradition and modern life blend effortlessly. With its historic neighbourhoods, iconic viewpoints and warm atmosphere, it’s a fantastic destination for couples seeking culture and romance, as well as for families looking for variety, walkable areas and memorable experiences.
Make sure you visit:
- The historic district of Alfama, with its narrow streets, tiled façades and traditional Fado houses.
- Belém Tower, one of Lisbon’s most recognisable landmarks by the river.
- Jerónimos Monastery, a masterpiece of Manueline architecture and a UNESCO World Heritage Site.
- São Jorge Castle, offering panoramic views over the city’s rooftops.
- Bairro Alto and Chiado, perfect for soaking up local life, shopping and evening atmosphere.
Family-friendly activities:
- Ride the famous yellow trams for a fun way to explore the city.
- Visit the Lisbon Oceanarium, one of the largest aquariums in Europe.
- Enjoy green spaces like Eduardo VII Park for a break from sightseeing.
- Take a river cruise on the Tagus to see the city from a different perspective.
- Explore interactive museums and cultural centres suited to all ages.
Make sure you try these local delicacies:
- Pastéis de nata, Lisbon’s iconic custard tarts.
- Bacalhau dishes, prepared in countless traditional ways.
- Grilled sardines, especially popular in summer.
- Petiscos, the Portuguese version of tapas, perfect for sharing.
Make the most of your visit and go to...
- Sintra, famous for its palaces, gardens and fairytale landscapes.
- Cascais, a charming seaside town ideal for a relaxed day by the sea.
- Setúbal, known for fresh seafood and nearby natural parks.
Information regarding Single Rooms and Family Discounts
- Babies from 0 to 2 years old: they travel free of charge, always sharing bed with 2 adults and in Room Only.
- The maximum capacity of the rooms is 2 adults + 1 baby.
- This hotel does not have triple rooms.
- Do you want to book a single room? The surcharge for a single room is the same as the total price of a double room.
Pet Policy
Pets are not permitted in this accommodation.
Tourism tax
The tourism tax isn't included in the booking price, as it's mandatory to pay this tax directly at the hotel reception. Children under the age of 12 are exempt from this tax.
The tourism tax in a 4 * Hotel is 4 € per person and night.
What our customers are saying about the accommodation
9.2
Excellent
Based on 512 reviews
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Real reviews
All reviews have been carefully checked and verified.
Real reviews
All reviews have been carefully checked and verified.
Todo ha sido maravilloso. Tanto la recepción, las habitaciones, desayuno y la ubicación. Muy recomendable !!!
Ninguna
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Excellent
Ubicación, limpieza y el personal
La carta del bar es escasa
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Excellent
Muy bonito. Buen servicio y atención del personal, habitacion amplia y limpia
Disfrutamos la estancia
I would improve the air conditioning, it is noisy and the air control with few options to regulate it.
Mejoraría el aire acondicionado, hace ruido y el control del aire con pocas opciones para regularlo
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Excellent
Una experiencia buenísima, el hotel una pasada de limpio, bien comunicado, amable y con un desayuno buffet excelente. Las habitaciones, las camas y el baño estupendos.
El free tour muy completo.
Y la ubicación del hotel muy céntrico con el metro enfrente y muchos autobuses, pero andando también cerca del casco antiguo.
Nothing, everything is fine.
Nada todo muy bien.
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Excellent
Ha sido un viaje maravilloso. Buen alojamiento. Buen hotel.
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Excellent
Todo en general
No
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Excellent
Muy buena ubicación para el autobús a dos minutos y metro a cinco minutos a quince minutos del centro de Lisboa
Limpieza de las habitaciones impecable
Personal muy amable
Nos guardaron las maletas antes de hacer el check in después de haber dejado la habitación
Mejoraría el cambiar la bañera que era muy alta por un plato de ducha, no la voy accesible para todos las edades
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Excellent
Nos ha gustado el hotel en general, aunque está lejos del centro.
We did not like the rest of the things included in the deal. The boat ride with very limited timetables, we could not enjoy the access to the elevator of Santa Justa, Bica, Lavra and Gloria per person because they are closed and book 1 tram ticket (24 h) per person and booking is only possible to redeem it for the buses of the same company as the boat ride, company that I do not recommend (do not provide information to travellers, each of the workers tell you one thing and do not give you valuable or clear information about the activities) so we could not enjoy it either.
No nos ha gustado el resto de cosas que incluía el chollo. El paseo en barco con horarios muy limitados te parte la mañana y/o la tarde, no pudimos disfrutar del Acceso al elevador de Santa Justa, Bica, Lavra y Gloria por persona ya que se encuentran cerrados y reserva 1 billete de tranvía (24 h) por persona y reserva solo es posible canjearlo por los autobuses de la misma compañía que la del paseo en barco, empresa que tampoco recomiendo (no facilitan información al viajero, cada uno de los trabajadores te dicen una cosa y para nada te dan información valiosa o clara de las actividades) por lo que tampoco pudimos disfrutarlo
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Good
Habitación muy bien
Expensive bar service
Servicio de bar caro
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Excellent
Nos ha gustado mucho la habitación que era bastante grande. Las camas eran súper cómodas y las sábanas muy suaves. La habitación disponía de productos básicos de cortesía, pero también había zapatillas, pañuelos, crema corporal, una cafetera con dos tazitas, vasos y más cosas. Cada día nos reponían café, azúcar y leche condensada. Los desayunos eran muy ricos y había mucha variedad de cositas, los pasteles caseros y fruta de temporada. La excursión por el río Tajo nos ha encantado.
Nothing
Nada
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Excellent
La tranquilidad del hotel y el buffet del desayuno
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Excellent
La amabilidad del personal
El desayuno exquisito
Se podía ir al centro paseando Hay una estación de metro muy cerca
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Excellent
Hotel moderno y bien ubicado y comunicado (metro y bus).
La habitación es amplia, moderna y el servicio de limpieza es correctísimo.
Ofrecen dos pequeñas botellas de agua como detalle además de infusiones.
Los productos de baño son ecológicos y veganos (¡de 10!)
Observation regarding Yellow, activity provider: it is necessary to specify very clearly that you only have 24 hours from when the activity service is activated, so I recommend planning very well what you intend to do because they do not grant even a minute more. My recommendation is to activate the pass, which should start with the cruise, at the moment you are going to enjoy that ride.
Similarly, although one of the Yellow technicians politely assisted us (although in a hurry, he did not let us ask questions), the second one had us waiting for 4 minutes (on the clock) while having a personal phone conversation (the content of the conversation was very clear). In this regard, Yellow would be rated a 5 out of 10 for lack of information and poor customer service.
Observación en cuanto a Yellow, proveedor de las actividades: es necesario especificar muy claramente que únicamente se dispone de 24h desde que se activa el servicio de las actividades, por lo que recomiendo planificar muy bien qué se pretende hacer porque no conceden ni un minuto de más. Mi recomendación es activar el abono, que debe iniciarse con el crucero, en el momento en que vaya disfrutarse de ese paseo.
Igualmente, si bien uno de los técnicos de Yellow nos atendió educadamente (aunque con prisas, no nos dejó hacer preguntas), el segundo nos tuvo esperando 4 minutos (de reloj) mientras mantenía una conversación telefónica personal (el contenido de la conversación era muy claro). En este sentido, la compañía Yellow la puntuaría con un 5 sobre 10 por la falta de información y la mala atención al cliente.
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Excellent
Las habitaciones y el buffet del desayuno corresponden a un hotel de 4 estrellas.
It's 2 km from everything to see and uphill on the way back. If you don't mind walking... The staff is a bit dry and rude.
Está a 2 km de todo lo que ver y cuesta arriba cuando vuelves. Si no te importa andar...
El personal es un poco seco y borde.
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Good
Todo genial, el hotel muy bien, buena ubicación, muy limpio,,desayuno correcto y hemos tenido una gran experiencia.
Nothing.
Nada.
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Excellent
Las habitaciones tienen muchos detalles que se agradecen, incluso agua de cortesía. Además, muy bien de limpieza y instalaciones. El personal muy amable y hablan diferentes idiomas perfectamente. El desayuno genial todo lo que había muy bueno. En cuanto a la ubicación, está algo lejos del casco histórico pero los Uber salen muy bien de precio además de tener metro. Las actividades también muy bien aunque al tener que coger primero el barco te condiciona.
I liked everything
Me ha gustado todo
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Excellent
El desayuno fabuloso y las habitaciones también
"No"
No
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Excellent
Habitaciones amplias, con buena ropa de cama, además de albornoz y zapatillas de cortesía.
The bed was a bit hard for my taste, but of good quality, and the noise of planes in Lisbon is very high. I had never seen a capital with so much air traffic, but it is something unrelated to the hotel.
La cama era algo dura para mí gusto, pero de buena calidad y el ruido de aviones en Lisboa es muy elevado. Nunca había visto una capital con tanto tráfico aéreo, pero es algo ajeno al hotel.
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Excellent
Me a gustado todo en general,muy buen trato por parte del personal, habitación cómoda y limpia y desayuno espectacular.
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Excellent
Hotel muy céntrico, buenas camas y limpieza impecable. Desayuno muy variado
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Excellent
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