4.9
Montserrat
Travelled with couple
June 2024
The location of the hotel is very good and it is a nice hotel, but it certainly lacks a lot to be a 4 star hotel.
La ubicación del hotel es muy buena y es un hotel bonito, pero desde luego le falta mucho para ser de 4 estrellas
I am very sorry to have to rate so low, but the hotel does not deserve more.
They gave us a room on the first floor with an unbearable smell of damp and if we were in the room we had to be with the curtains closed because if people passed outside you had no privacy, they did not clean the room or the bathroom almost every day, the floor was dirty and towels were not changed in the 7 days we were there, the small beds and even broken the base, the bad breakfast and bad juice, muffins bag, even the coffee was bad.
Even the hammocks at the pool were very dirty, thank goodness we have been every day visiting the Algarve which is super nice and only went to sleep in the hotel.
It is a shame because it is a nice hotel but it lacks a lot of cleaning and maintenance especially in the rooms, also I do not understand why they gave us that room, because there were many free rooms at the top that at least had privacy and would be more ventilated.
I have made many trips with buscounchollo and this is the first time this has happened to me, the hotels have always been very good, I will continue to trust them, and surely next time I will get a decent hotel.
Siento mucho tener que puntuar tan bajo, pero el hotel no se merece más.
Nos dieron una habitación en la planta baja con un olor insoportable a humedad y si estábamos en la habitación teníamos que estar con las cortinas cerradas porque si pasaba gente por fuera no tenías ningún tipo de intimidad, no limpiaron la habitación ni el baño casi ningún día, el suelo estaba sucisimo y las toallas no las cambiaron en los 7 días que estuvimos, la camas pequeñas y hasta rota la base, el desayuno mal y zumo malísimo ,magdalenas de bolsa, hasta el café era malo.
Hasta las hamacas de la piscina estaban muy sucias, menos mal que hemos estado todos los días visitando el Algarve que es super bonito y solo íbamos a dormir al hotel
Es una pena porque es un hotel bonito pero falta mucha limpieza y mantenimiento sobre todo en las habitaciones, además no entiendo porque nos dieron esa habitación , porque había muchísimas habitaciones libres en la parte superior que por lo menos tenían intimidad y estarían más ventiladas .
He hecho muchos viajes con buscounchollo y es la primera vez que me pasa esto, siempre los hoteles han estado muy bien, seguiré confiando en ellos, y seguro que la próxima vez me toca un hotel decente
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7.3
Marina
Travelled with family
May 2024
The hotel is nice, spacious rooms, good cleanliness and very friendly staff.
El hotel es bonito, habitaciones amplias, buena limpieza y personal muy agradable
I booked half board with breakfast and dinner. When we arrived we are told that dinner is at a restaurant a couple of km away. This is not the idea we had when we booked the half board and if you want to be taken there you can only have dinner at 7 o'clock.
Half board and if you want to be taken there you can only have dinner at 7.
Reservé media pensión con desayuno y cena. Cuando llegamos nos dicen que la cena es en un restaurante a un par de km de allí. No es la idea que teníamos al coger la
Media pensión d y si quieres que te lleven solo puedes cenar a las 7. Si no, a coger el coche.
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5.2
Sebastian
Travelled with couple
October 2023
The Algarve is a great place to spend a vacation.
El Algarve es un sitio magnífico para pasar unas vacaciones.
The appearance of the hotel is deceptive, is to enter the rooms and be disappointed, it looks like a roadside motel; the hotel needs a renovation. In our case we stayed three nights, the mattresses were sagging. The third night they changed our room because there was a water leak, and the mattresses turned out to be good, but not all of them are like that.
El aspecto del hotel es engañoso, es entrar en las habitaciones y quedar defraudado, parece un motel de carretera; el hotel necesita una renovación. En nuestro caso fuimos tres noches, los colchones hundidos. La tercera noche nos cambiaron de habitación porque había una filtración de agua, y los colchones resultaron buenos, pero no todos son así.
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8
Inma
Travelled with friends
August 2023
Swimming pools, room and breakfast
Las piscinas, la habitación y el desayuno
That the pool bar was closed and the restaurant was also closed, there was only a small bar in reception with very little food.
Que el bar de la piscina estuviera cerrado y el restaurante también, solo había un pequeño bar en recepción con muy poca comida.
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6
Mg
Travelled with family
August 2023
The location, the spaciousness of the facilities and rooms
La ubicación, la amplitud de las instalaciones y habitaciones
The dinners are one kilometer away and on Mondays at 5km, the first dinner always vegetable soup or salad and the second was very good and great dish
Las cenas son a un kilómetro y los lunes a 5km, la cena de primero siempre sopa de verduras o ensalada y el segundo era muy bueno y gran plato
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7.3
Jose
Travelled with couple
August 2023
Spacious room
Habitación amplia
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5.3
Estefania
Travelled with couple
August 2023
The beach is just a few minutes walk away and the reception staff is friendly.
La playa a pocos minutos andando y el personal de recepción agradable.
Despite the fact that we were put in the "suite", the mattress was terrible (the springs protruded and you feel them when sleeping). Breakfast very simple.
A pesar de que nos han puesto en la “suite”, el colchón pésimo (los muelles sobresalían y los sientes a la hora dormir). Desayuno muy simple.
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3
Laura
Travelled with couple
August 2023
I didn't like that the hotel was outside of Lagos and you needed the car for everything, because everything was a long walk away. I did not like that at dinner time we had to go outside the hotel to a restaurant for dinner which was a 10min walk away, because the hotel did not serve dinner. I did not like the hotel that claims to be 4 stars. The facilities are very old, the breakfast buffet is very small and always with the same things. The first day we were without shower gel in the room and when they "put it on" they refilled it with water and that was it. Days later they gave us another one. I would not repeat this trip.
No me ha gustado que el hotel estuviera fuera de Lagos y necesitarás el coche para todo, porque todo caía lejos andando. No me ha gustado que a la hora de la cena tuviéramos que salir fuera del hotel a un restaurante a cenar que estaba a 10min andando, porque el hotel no servía cena. No me gustado el hotel que dice ser de 4 estrellas. Las instalaciones super antiguas, el buffet del desayuno super pequeño y siempre con las mismas cosas. El primer día estuvimos sin gel de baño en la habitación y cuando nos lo "pusieron" lo rellenaron con agua y listo. Días después nos pusieron otro. No volvería a repetir este viaje.
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5.2
Raquel
Travelled with friends
August 2023
Large green areas and spacious rooms
Amplias zonas verdes y habitaciones espaciosas
Dampness in the room, poor housekeeping, only refillable gel in the bathroom and poor breakfast. Does not meet the expectations of a 4 star hotel.
Humedad en la habitación, servicio de limpieza deficiente, solo gel rellenable en baño y desayuno escaso. No cumple las expectativas de un hotel de 4 estrellas
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6.2
Lucas
Travelled with couple
August 2023
The location of the hotel, the surroundings, and the hotel in general, since it is a beautiful hotel.
La ubicación del hotel, el entorno, y el hotel en general puesto que es un hotel bonito
We had half board, breakfast and dinner, when we arrived they informed us that they had a problem in the kitchen and sent us to a restaurant near the hotel for dinner, thank goodness we were dining outside the hotel, because seeing the breakfast we could already see that the food would be lousy. At breakfast the coffee was terrible, the muffins were individually bagged like the ones at Mercadona, the juice was watery, a lousy breakfast for a 4 star hotel. In the pool there was a bar, but it was closed, the pool had deteriorated or broken elements, there was a lack of maintenance in the hotel facilities, they do not have a bar or cafeteria, they only have for sale soft drinks and beer sold by the reception staff. I emphasize that it is a 4 star hotel, but I consider that it is at best comparable to a 2 star hotel.
Teníamos régimen en media pensión, desayuno y cena, al llegar nos inforMan que tienen un problema en la cocina y que nos envían a cenar a un restaurante próximo al hotel, menos mal que cenábamos fuera del hotel, porque viendo el desayuno ya vimos que la comida sería pésima. En el desayuno el café era malísimo, las madalenas embolsadas individuales como las del Mercadona, el zumo aguado, un desayuno pésimo para un hotel de 4 estrellas. En la piscina había un bar, pero estaba cerrado, la piscina tenía elementos deteriorados o rotos, faltaba mucho mantenimiento en las instalaciones del hotel, tampoco tienen un bar o cafetería, tan solo tienen a la venta refrescos y cerveza que las vende el personal de recepción. Hago incapie que es un hotel de 4 estrellas, pero yo considero que como mucho es comparable a uno de 2 estrellas
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