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7.3
Very good
See 43 reviews
Rooms
Very good
Cleanliness
Very good
Price Quality Ratio
Very good
7.3
Very good
See 43 reviews
Rooms
Very good
Cleanliness
Very good
Price Quality Ratio
Very good
Food
Very good
Staff
Very good
Hotel Facilities
Very good
​Facilities and services
Wifi and Internet
Spa and wellness
Swimming pools
See all services and facilities
Check-in and check-out times
Check-in
from 15:00 h to 22:00 h
Check-out
from 07:00 h to 12:00 h
Oca Douro Valley Hotel and Spa Alto da Serra de Bornes
Hotel location
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Accommodation features
Pool
Oca Douro Valley Hotel and Spa
Customer photos
Customer photos

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Facilities and services

Main Areas

24 h reception
Heating in the main facilities
Air-conditioning in the main facilities
Lift
Adapted for people with reduced mobility

Restaurant

Restaurant
Bar
Snack bar

Wifi and Internet

Wi-Fi
Free Wi-Fi in common areas

Main Hotel Services

Meeting Room
Laundry Service
Free Luggage Room

Pets

Not Pet-Friendly

Spa and wellness

Massage Parlour Extra charge
Sauna Extra charge
Turkish bath Extra charge

Swimming pools

Indoor swimming pool Extra charge

Facilities

Balcony
Business Center
Solarium Extra charge

Room services

These services are general and may vary according to the type of room.

General room services

TV
Telephone
Heating
Air Conditioning
Pay mini-fridge

Bathroom

Shower
Amenities
Hairdryer

Parking

There's a car park free of charge close to the accommodation

Pet Policy

Pets are not permitted in this accommodation.

About the accommodation

Fancy a relaxing holiday in the middle of nature? Then you will love the Oca Souro Valley Hotel and Spa 4*. This hotel is surrounded by green landscapes, a perfect place to unwind from everyday life.

You can enjoy its spa (for a fee) with sauna, Turkish bath and indoor pool, indulge yourself with a massage or simply relax on the terrace with a drink. In addition, the hotel also has a restaurant, bar, free wi-fi and 24-hour reception so you can always be attended.

Its rooms are comfortable and cozy, with TV, air conditioning, heating, shower, amenities, hairdryer and mini-fridge (extra charge). In addition, the hotel has free car park nearby.

Discover the tranquility of Sambade staying at Oca Souro Valley Hotel and Spa 4*!

Some of the services listed may require a fee. You can check the rates directly at the accommodation. All information in this listing is subject to change by the accommodation. If you have any questions, please contact us.

Legal information

License number: 1328

What our customers are saying about the accommodation

7.3
Very good
Based on 43 reviews

Photos shared by our customers

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Select a topic to see specific reviews
Rooms17 65%
Facilities12 67%
Staff8 75%
Maintenance7 100%
Location7 86%
Cleanliness5 100%
Breakfast4 75%
Food4 75%
Landscape4 100%
Spa4 75%
Bathroom4 100%
Surroundings3 100%
Pool3 100%
Value for money2 100%
Bed2 100%
Works2 50%
Reception2 50%
Tranquillity2 100%
Jacuzzi2 100%
Reform2 50%
Real reviews
All reviews have been carefully checked and verified.
Real reviews
All reviews have been carefully checked and verified.
7.7 Marta Travelled with family October 2025
La ubicación es perfecta si se busca un lugar tranquilo donde descansar. La piscina exterior tiene unas vistas increíbles. El desayuno muy bien. Relación calidad precio está bien.
El hotel necesita un buen mantenimiento: el exterior alrededor del hotel está muy descuidado, el suelo de madera de las zonas comunes muy viejo, los cristales necesitan una buena limpieza. Se nota que le han dado un lavado de cara pero no es suficiente.
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Very good
7.4 Agustin Travelled with couple September 2025
Todo muy bien, el lugar muy bonito,
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Very good
8.9 Carolina Travelled with couple September 2025
El sitio es fantástico con una super vistas. Las piscinas fantásticas. Los colchones comodísimos y la comida fantástica ya buen precio. La verdad que nos sorprendió mucho.
En la habitación no funcionaba el agua caliente,nosotros solo fuimos una noche. Pero si vas más días es un gran problema
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Fabulous
5.4 Manuel Travelled with couple September 2025
El agua del spa fría, y no nos hemos podido duchar en la habitación porque el agua no estaba lo suficiente caliente para meternos debajo de la ducha.
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Pleasant
4.4 Jose Manuel Travelled with couple August 2025 The place is very beautiful.
El lugar es muy bonito,
The staff and the facilities are old and neglected.
El personal y las instalaciones están viejas y descuidado
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Disappointing
2 Marco Travelled with couple August 2025 The only thing worth it is what is unrelated to this hotel. The views and the location.
Lo único que merece la pena es lo ajeno a este hotel. Las vistas y el emplazamiento
Rude staff, gas station hostel room, huge stains on the carpet, on the mattress, in the bathroom, hairs, mold, broken furniture, lights and air conditioning that do not work... a complete disaster. The hotel facilities are the same, leaks, stains on the wall... they have furniture and parts of the hotel from 40 years ago and then some more recent things that are the ones shown in the photos. The worst hotel experience of my life.
Personal maleducado, habitación de hostal de gasolinera, manchas enormes en la moqueta, en el colchón, en el baño, pelos, moho, muebles rotos, luces y aire acondicionado que no funcionan… un completo desastre. Las instalaciones del hotel más de lo mismo, goteras, manchas en la pared… tienen muebles y partes del hotel de hace 40 años y después algunas cositas más recientes que son las que salen en las fotos. La peor experiencia en un hotel de mi vida.
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Disappointing
7.7 Irina Travelled with family July 2025 The outdoor pool is fantastic, but be aware that the water is a bit chilly.
La piscina exterior es fantástica, eso si, hay que saber que el agua está fresquita.
It needs a paint touch-up and a facelift.
Necesita un repaso de pintura y lavado de cara
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Very good
3.6 Vagamundos Travelled with couple July 2025 THE LANDSCAPE, THE VIEWS
EL PAISAJE, LAS VISTAS
Yes, quite a lot, it needs maintenance and cleaning of main areas, spa, and especially the room terrace, panoramic elevator with nice views splattered with dirty glass and structure full of dead insects, the spa without any staff, no light, murky water, access to changing rooms with buckets overflowing water on the floor with leaks in the ceiling. People come in to record and take photos, dressed in street clothes with street shoes, requirement of caps and flip-flops that no one complied with. Lack of staff in different services, cafeteria, spa, pool kiosk, trash cans full of garbage and plants that have not been watered in a long time. We got a room with a terrace that we found dirty, floor, table, and chairs and so it continued for 5 nights, 6 days.
SI, BASTANTE, NECESITA MANTENIMIENTO Y LIMPIEZA DE ZONAS COMUNES, SPA, Y HABITACIÓN SOBRE TODO LA TERRAZA, ASCENSOR PANORÁMICA CON BONITAS VISTAS SALPICADAS DE CRISTALES SUCIOS Y ESTRUCTURA LLENA DE INSECTOS MUERTOS, EL SPA SIN NINGÚN TIPO DE PERSONAL SIN LUZ, AGUA TURBIA , ACCESO A VESTUARIOS CON BARREÑOS QUE REBOSABAN AGUA POR EL SUELO CON GOTERAS EN EL TECHO. LA GENTE ACCEDE A GRABAR Y A HACER FOTOS, VESTIDOS DE CALLE CON CALZADO DE CALLE, EXIGENCIA DE GORRO Y CHANCLAS QUE NADIE CUMPLÍA. FALTA DE PERSONAL EN LOS DIFERENTES SERVICIOS, CAFETERÍA, SPA, KIOSCO DE LA PISCINA, PAPELERAS LLENAS DE BASURA Y PLANTAS QUE NO RECIBEN RIEGO HACE MUCHO TIEMPO. NOS TOCÓ HABITACIÓN CON TERRAZA QUE ENCONTRAMOS SUCIA ,SUELO ,MESA Y SILLAS Y ASÍ CONTINUÓ LAS 5 NOCHES, 6 DÍAS.
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Disappointing
8.3 Elsa Travelled with couple July 2025 The views are stunning.
Las vistas son impresionantes.
The jacuzzi was not working, and neither were the saunas.
El jacuzzi no funcionaba y las saunas tampoco.
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Fabulous
5.7 José Santos Travelled with couple July 2025 Friendly chambermaids, like the rest of the staff.
Camareiras simpáticas, como restante pessoal.
Hotel with a lack of maintenance, a lot of it, services that we couldn't use because they were broken, sauna, bath, etc...
Hotel com falta de manutenção, mas muita mesmo, serviços que não podíamos usar porque estavam avariados , sauna,banho etc…
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Pleasant
9.4 Natalia Travelled with  friends July 2025 The rooms are very spacious and the bed is very comfortable. The food is quite good even though there isn't much variety on the menu.
Las habitaciones son muy amplias y la cama muy cómoda Se come bastante bien aunque no haya mucha variedad en el menú
The sauna wasn't working, and neither was the jacuzzi. The water in the indoor pool was a bit cold to be a spa.
La sauna no iba, y el jacuzzi tampoco El agua de la piscina interior estaba un poco fría para ser spa
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Superb
4.9 Josefina Travelled with couple July 2025 ROOM CHANGE. They gave us a room that, although huge, seemed like it came out of the movie "This House is a Ruin." Terrible cleanliness, extremely dirty carpet, with humidity and very old. Heavy curtains with a lot of mold, and the fabric ones were dirty and neglected. Although it had a terrace, it hadn't been cleaned and was full of cobwebs and bugs. The wardrobe had drawers that couldn't be opened, from many years ago, and there were also cigarette butts. So much water leaked from the bathtub screen that the bathroom turned into a pool. That's when I took the receptionist (very friendly, by the way) to the room and showed him everything I mentioned before. He said they sent the deals there looking for a deal. I told him that was inhumane, and he changed our room, apologizing. Let's say he took us to another wing of the hotel, completely different. Modern rooms, very spacious, and fantastic furniture. No terrace, but large windows with spectacular views. Right there, our stay at the hotel changed, and we also noticed it in the staff's treatment. The infinity pool with spectacular views. The wonderful location at 1100m altitude. The food was very good, as in most of Portugal.
CAMBIO DE HABITACIÓN. Justo nos dieron una habitación que aunque enorme parecía sacada de la película esta casa es una ruina. Limpieza pésima, moqueta hipersucia, con humedad y muy antigua. Cortinas opacas con mucho moho y las de tela sucias y desdeñadas. Aunque disponía de terraza pero no la habían limpiado y estaba llena de telarañas y bichos. Armario ropero tenía los cajones que no se podían abrir y de muchos años atrás y también habían colillas. De la mampara de la bañera se filtró tanto el agua que se convirtió el baño en una piscina. Ahí fue el colofón donde me llevé al recepcionista(muy amable por cierto) a la habitación y le enseño todo lo anterior. Nos dice que es que allí enviaban a las ofertas como busca un chollo. Le dije que eso era inhumano y nos cambió de habitación pidiendo disculpas. Digamos que nos llevó a otra ala del hotel totalmente diferente. Habitaciones modernas, muy espaciosas y con mobiliario fantástico. Sin terraza pero unas cristaleras grandes dinde las vistas eran espectaculares. Justo allí cambió nuestra estancia en el hotel y también lo notamos en el trato del personal. La piscina infinity con unas vistas espectaculares. El enclave maravilloso a 1100m de altura. La comida muy buena, como en casi todo Portugal.
It is a wonderful enclave and at some point it must have been a luxury hotel due to the construction equipment s, but now quite neglected, lacking cleanliness, water leaks even in the renovated areas. The jacuzzi and sauna in the Spa did not work well. Lack of staff and assistance. Some broken glass panes in a large window with the risk of falling. The staff in general is quite friendly but overwhelmed due to lack of it. A complex of these characteristics must have continuous care and maintenance of the facilities.
Es un enclave maravilloso y en su momento tuvo que ser un hotel de lujo por los materiales de construcción, pero ahora bastante descuidado, falta de limpieza, filtraciones de agua incluso en las zonas reformadas. En el Spa no funcionaba bien el jacuzzi ni la sauna. Falta de personal y asistencia. Algunas cristales rotos de una cristalera grande con peligro de que se caigan. El personal en general bastante amable pero desbordados por falta de este. Un complejo de estas características tiene que tener un cuidado y mantenimiento de las instalaciones continuo.
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Disappointing
8.3 Francisco Javier Travelled with couple July 2025 The hotel's location, complete tranquility. The pool and spa are appreciated as well as the restaurant service. The rooms are very spacious.
La ubicación del hotel, total tranqilidad. La piscina y el Spa se agradecen y tambien el servicio de Restaurante. Las habitaciones muy amplias.
I would increase the staff at the hotel for the Bar, restaurant, and pool areas since it is a bit scarce, and also the hot water in the rooms which sometimes fails.
Ampliaria el personal en el hotel para la zona de Bar, restauante, piscina ya que es un poco excaso, y el agua caliente de las habitaciones que a veces falla.
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Fabulous
7.7 Paloma Travelled with couple July 2025 We really enjoyed the indoor pool. As a spa, I find the water temperature to be low, but we enjoyed it a lot as a pool. The outdoor pool is amazing, it has stunning views. For unwinding, it's a great place. The room was very spacious and clean, also with great views and a huge bathroom.
Nos ha gustado mucho la piscina interior. Como spa la temperatura del agua la veo baja, pero la hemos disfrutado mucho como piscina. La piscina exterior es una pasada, tiene unas vistas impresionantes. Para desconectar es un sitio genial. La habitación era muy amplia y limpia, también con unas vistas estupendas y con un baño enorme.
As a suggestion to improve the stay, in my opinion, I would worry about cleaning the windows more often to fully enjoy the fabulous views. I would set up a recreational area to fill dead times, for example, by adding a pool table, gaming area,... I would liven up the cafeteria a bit more to better take advantage of that great area. Room service should be in the mornings. They came to clean our room at 15:30h and I think that time is not the most appropriate, it caught us during our rest before going to the pool. Our experience with the restaurant, without considering ourselves very demanding, was average. It was dinner and the food was reheated, the service very slow, despite the great effort of the waitresses, and there were even people who got up from the table without eating. Considering that there is nothing for many kilometres around, I assure you that more than one person went to sleep without eating anything. Have you thought about putting vending machines in the main areas? Despite how harsh it may sound, I write this as a suggestion for improvement, as the hotel is very beautiful and I think it's amazing.
Como sugerencia para mejorar la estancia, bajo mi punto de vista, me preocuparía de limpiar más a menudo las cristaleras para disfrutar al máximo las fabulosas vistas. Prepararía una zona lúdica para rellenar tiempos muertos, por ejemplo poner un billar, zona de juegos,... A la cafetería le daría un poquito más de vidilla para aprovechar mejor esa zona tan estupenda. El servicio de habitaciones debería ser por las mañanas. A nosotros vinieron a hacernos la habitación a las 15:30h y pienso que esa hora no es la más apropiada, nos pilló en el momento de descanso antes de ir a la piscina. Nuestra experiencia con el restaurante, sin considerarnos muy exigentes, fue regular. Fue cena y la comida estaba recalentado, el servicio muy lento, a pesar del gran esfuerzo de las camareras, e incluso hubo gente que se levantó de la mesa sin cenar. Teniendo en cuenta que no hay nada a muchos kilómetros a la redonda, aseguro que más de uno de fue a dormir sin comer nada. ¿Han pensado en poner alguna máquina de vending en las zonas comunes? A pesar de lo duro que pueda parecer, lo escribo como sugerencia de mejora, ya que el hotel es muy bonito y me parece una pasada.
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Very good
5.3 Daniel Travelled with couple July 2025 The hotel views, location, and breakfast are great.
Las vistas del hotel,la ubicación y desayuno geniales
Very dirty the main areas and the "spa" because it is not really a spa, it is an indoor pool. The receptionists are quite unpleasant, except for a young girl who made an effort to explain.
Muy sucio las zonas comunes y el "spa" porque realmente no es un spa es una piscina cubierta.Los recepcionistas bastantes desagradables,salvo una chica joven que si se esforzaba por explicar.
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Pleasant
10 Marcela Travelled with couple July 2025 The stunning views, a lot of tranquility, wonderful, we will definitely repeat!!!
La vistas impresionantes, muchísima tranquilidad, maravilloso, repetiremos seguro!!!
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Superb
8 Ana Travelled with couple June 2025 The outdoor pool and the room. The views are beautiful.
La piscina exterior y la habitación. Las vistas son preciosas
It needs a renovation. You can see: the main stairs, which are made of wood, are worn out and could use a varnish, the dining tables, with many dents, the ceilings of the hallways (there was a leak in the hallway of rooms 300)...when you enter the Spa, it looks like an indoor pool and not decorated at all...in short, it needs to update the main areas. A girl in the dining room was very dry and curt, not only in how she welcomed us and spoke to us...we heard comments from another table, who also called her stupid. Nobody spoke to us in Spanish...not even at reception.
Necesita una reforma. Se ven : las escaleras principales, que son de madera, desgastadas y un barniz no le vendría nada mal, las mesas del comedor, con muchos golpes, los techos de los pasillos (había una gotera en el pasillo de las habitaciones 300)...cuando entras en el Spa, parece una piscina interior y nada decorado...en fin que necesita actualizar las zonas comunes. Una chica en el comedor fue muy seca y cortante y no sólo por cómo nos recibió y nos habló a nosotros...escuchamos comentarios de otra mesa, que también la llamó estúpida. Nadie nos habló en español...ni siquiera en recepción
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Fabulous
9.4 Joham Marino Travelled with couple June 2025 A magnificent place to unwind, to enjoy the tranquility and the spaces that this wonderful hotel offers. Without a doubt, I will come back!!!
Un magnífico lugar para desconectar, para disfrutar de la tranquilidad y los espacios que te brinda este maravilloso o hotel Sin duda alguna, volveré !!!
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Superb
7.7 Español Travelled with couple June 2025 The views and the service have been spectacular.
Las vistas y el servicio que han sido espectaculares.
The rooms need to be completely fixed, including the dampness.
Las habitaciones hay que arreglarlas enteras y las humedades.
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Very good
8 Juan Antonio Travelled with family June 2025 Very good experience. The pool is great. The spa is great, the facilities are good, and the room is good. Very happy overall, exceptional value for money in our case.
Muy buena experiencia .la piscina genial.el spa genial las instalaciones bien y la habitacion bien .muy contentos en general relacion calidad precio excepcional en nuestro caso
The only downside is the food issue. They have a restaurant but it's a shame they don't have a children's menu. And the menu, in my opinion, is expensive for the quality they offer. You can't pay an average of 15 euros per dish and be served frozen bagged potatoes. We ate there on the first day upon arrival, but for the rest of the days, we went down to the village. If they adjusted the prices or offered a reasonably priced menu, many more people would eat at the hotel. I'm sure.
El unico inconveniente el tema comida .tienen un restaurante pero falla el que no tengan menu infantil para niños .y la carta a mi gusto cara para la calidad que dan .no puedes pagar 15 euros de media por plato y que te pongan patatas congeladas de bolsa .comimos el primer dia a la llegada pero los demas dias bajamos al pueblo .si ajustaran los precios o dieran un menu a precio razonable mucha mas gente comeria en el hotel .estoy seguro
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Fabulous
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Frequently asked questions about Oca Douro Valley Hotel and Spa

Does the Oca Douro Valley Hotel and Spa have wifi connection?

  • The Oca Douro Valley Hotel and Spa offers free Wi-Fi in public areas.
  • The Oca Douro Valley Hotel and Spa has Wi-Fi.

Can I stay with a pet at Oca Douro Valley Hotel and Spa?

Pets are not allowed at Oca Douro Valley Hotel and Spa.

What can I do at Oca Douro Valley Hotel and Spa?

The Oca Douro Valley Hotel and Spa offers the following activities (some may be for a fee):
  • Masseur

Does the Oca Douro Valley Hotel and Spa have a 24h reception?

Yes, Oca Douro Valley Hotel and Spa has a 24-hour reception.

Is there heating in Oca Douro Valley Hotel and Spa?

Yes, Oca Douro Valley Hotel and Spa has heating in the common areas.

Is there air conditioning in the common areas at Oca Douro Valley Hotel and Spa?

Yes, Oca Douro Valley Hotel and Spa has air conditioning in the common areas.

Is Oca Douro Valley Hotel and Spa adapted for people with reduced mobility?

Yes, Oca Douro Valley Hotel and Spa is adapted for people with reduced mobility.

Is there a restaurant at Oca Douro Valley Hotel and Spa?

Yes, Oca Douro Valley Hotel and Spa has a restaurant.