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8.7
697 reviews
Staff
Excellent
Cleanliness
Very good
Hotel Facilities
Very good
8.7
697 reviews
Staff
Excellent
Cleanliness
Very good
Hotel Facilities
Very good
Price Quality Ratio
Very good
Rooms
Very good
Food
Very good
Highlighted ​Facilities and services
Wifi and Internet
Spa and wellness
Swimming pools
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Check-in and check-out times
Check in
From 15:00
Check out
Before 12:00
Hotel Roc Meler Urb. la Ribagrossa, 13
Hotel location
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Accommodation features
Internal parking
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Hotel Roc Meler
Customer photos
Map
Customer photos
Facilities and services
Main Areas
24 h reception
Heating
Lift
Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)
Restaurant
Restaurant
Bar
Vending machine
Snack bar
Gluten-free food on request
Wifi and Internet
Wi-Fi
Free Wi-Fi in common areas
Wi-Fi (to be paid at reception)
Main Hotel Services
Meeting Room
Games room
Laundry Service
Safety lockers
Car Hire
Free Luggage Room
Ski Equipment Store
Safe at the reception
Door man
Spa and wellness
Massage Parlour
Sauna
Jacuzzi
Turkish bath
Body and Facial Care Treatments
Swimming pools
Indoor swimming pool
Facilities
Garden
Balcony
Pool table
Lounge with TV
Zona de juegos
Solarium
Darts
Children and animation
Children's Club
Live entertainment
Transfers / Transfer
Shuttle Service to the ski resort (free)
Ski locker
Free Ski Lockers
Activities
Ski
Check-in/out and other info
Breakfast: from 07:30h to 10:00h
Dining hours: from 19:30hh to 22:00h. Dinners can be buffet or a la carte, depending on occupancy.
SPA access: With additional cost per ticket. Hours: from 11:00h to 21:00h. Children under 16 years old can only enter from 11:00h to 18:00h. It is mandatory to wear flip-flops and a hat.
Indoor swimming pool: is part of the spa area and its use is subject to an additional charge.
cribs: €6/night. On request and availability.
Dagda Bar Hours (as of December 7): Currently open Monday to Friday from 14:00 to 00:00 and Saturdays and Sundays from 13:00 to 00:00. These schedules are subject to possible changes according to the season or decision of the establishment.
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Facilities and services

Main Areas

24 h reception
Heating
Lift
Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)

Restaurant

Restaurant
Bar
Vending machine
Snack bar
Gluten-free food on request

Wifi and Internet

Wi-Fi
Free Wi-Fi in common areas
Wi-Fi (to be paid at reception)

Main Hotel Services

Meeting Room
Games room
Laundry Service
Safety lockers
Car Hire
Free Luggage Room
Ski Equipment Store
Safe at the reception
Door man

Spa and wellness

Massage Parlour
Sauna
Jacuzzi
Turkish bath
Body and Facial Care Treatments

Swimming pools

Indoor swimming pool

Facilities

Garden
Balcony
Pool table
Lounge with TV
Zona de juegos
Solarium
Darts

Children and animation

Children's Club
Live entertainment

Transfers / Transfer

Shuttle Service to the ski resort (free)

Ski locker

Free Ski Lockers

Activities

Ski
Check-in/out and other info
Breakfast: from 07:30h to 10:00h
Dining hours: from 19:30hh to 22:00h. Dinners can be buffet or a la carte, depending on occupancy.
SPA access: With additional cost per ticket. Hours: from 11:00h to 21:00h. Children under 16 years old can only enter from 11:00h to 18:00h. It is mandatory to wear flip-flops and a hat.
Indoor swimming pool: is part of the spa area and its use is subject to an additional charge.
cribs: €6/night. On request and availability.
Dagda Bar Hours (as of December 7): Currently open Monday to Friday from 14:00 to 00:00 and Saturdays and Sundays from 13:00 to 00:00. These schedules are subject to possible changes according to the season or decision of the establishment.

Parking

Parking 1
The accommodation has an indoor car park with extra charge
  • 15€ / Per night
It is essential to reserve the car park space in advance by contacting the accommodation directly.
Parking 2
The accommodation has an outdoor car park free of charge
Check directly with the accommodation if they offer the possibility of booking the car park space in advance.
To consider:
  • There are a limited number of places available, they cannot be reserved in advance and their use is subject to availability upon arrival.

Pet Policy

Pets are not permitted in this accommodation.

About the accommodation

Located in the village of Canillo, 2 km from the cable car of the Canillo ski area of the Grandvalira ski resort.

The hotel offers 24-hour reception, a restaurant called La Cabana, where you can enjoy a new concept called healthy buffet with a market and high quality cuisine, pub, chiquipark for children, indoor car park, ski lockers, gym, free Wi-Fi throughout the hotel and spa & wellness center. Recently renovated complex.

The rooms are ideal for holidays in the snow or relaxing in Andorra. They are equipped with flat screen TV, safe, heating, free Wi-Fi, bathroom with shower and hairdryer.

In order to relax, the spa has sauna, hammam, jacuzzi, contrast shower, massage cabins and more... They also have treatments such as natural therapies, physiotherapy, chiromassage, yoga hatha and yoga therapy.

In addition to skiing, it is an area where you can go hiking, cycling and adventure activities. You can also visit Andorra la Vella, the capital of the country, where you can find one of the most important commercial areas of the Pyrenees.


Book now at the Hotel Roc Meler 4*.

 

 

Tourism tax

The tourism tax isn't included in the booking price, as it's mandatory to pay this tax directly at the hotel reception. Children under the age of 15 are exempt from this tax. 
The tourism tax in a 4 * Hotel is 2.09 € per person and night.

What our customers are saying about the accommodation

8.7
Very good
Based on 697 reviews

Photos shared by our customers

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Select a topic to see specific reviews
Staff(20)
Rooms(12)
Food(11)
Breakfast(7)
Cleanliness(7)
Location(5)
Dinner(5)
Car Park(5)
Comfort(3)
Relax(3)
Buffet(3)
Facilities(3)
Value for money(2)
Reception(2)
Tranquillity(2)
Air conditioning(2)
Heating(2)
Maintenance(2)
Bar(2)
Bathroom(1)
Real reviews
All reviews have been carefully checked and verified.
Real reviews
All reviews have been carefully checked and verified.
10 Belén Travelled with family August 2025
Me ha gustado mucho el hotel y lo bien que olía
Alguna almohada tenía alguna mancha
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Excellent 9.1 Melissa Travelled with family August 2025
La comida espectacular, no mucha cantidad pero de muy buena calidad. Hotel muy bonito con muchas vistas.
Que entrara en el precio el spa. Que hubiera balcon en la habitación.
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Excellent 8 Jose Luis Travelled with couple August 2025
Todo correcto como siempre este hotel el personal es muy atento y agradable .ideal para celíacos
El aparcamiento es imposible o pagas parquin del hotel o no hay manera,para mí es la única pegá
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Very good 9.7 Silvia Travelled with family August 2025
Increíble atencion por el hecho de tener un peque celíaco! Repetiremos seguro!
La verdad es que todo estubo genial
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Excellent 10 Sergi Travelled with family August 2025
Todo ha estado genial la comida las habitaciones y el trato del personal excelente
Lo unico malo es el sitio para aparcar fuera del hotel es muy muy escaso
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Excellent 9.7 Víctor Manuel Travelled with couple August 2025
Hotel emplazado en un lugar impresionante. Unas vistas excelentes y muy relajantes. Un hotel moderno. Bufet muy correcto. Algo muy positivo es que no te obligan a consumir bebidas. Te ofrecen la carta sin agobios. Ofrecen botellas de agua osmotizada. Personal atento.
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Excellent 8.3 Juanmi Travelled with family August 2025
El bufet libre por las mañanas es muy completo y variado y es de los pocos hoteles donde se preocupan por la gente con intolerancias alimenticias
Si, las habitaciones no tienen aire acondicionado y el baño huele a tuberías sin cosas que podrían mejorar
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Very good 9.1 Monica Travelled with family August 2025
El hotel super bien y mejor el personal, super amables. El desayuno muy bueno y mucha cantidad de todo.
El poder aparcar fuera del hotel es muy complicado.
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Excellent 9.7 Susana Travelled with family August 2025
Me encanta la amabilidad del personal, la situación del hotel y el SPA es muy tranquilo
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Excellent 10 Raquel Travelled with couple August 2025
Un hotel estupendo, bufete genial , habitación cómoda y personal agradable.
Ninguno
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Excellent 9.4 Periko Travelled with couple July 2025
Servicios, comida, personal.
Prácticamente no hay posibilidad de aparcar sin pagar, pese a estar lejos de las ciudades.
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Excellent 9.1 Leonardo Travelled with couple July 2025
Tranquilidad
Oferta del bufet
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Excellent 9.1 Jordi Travelled with couple July 2025
El trato del personal, la comida hecha al momento. Las vistas
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Excellent 8 Eva Travelled with family July 2025 The hotel is clean and well located. Varied and good quality breakfasts and dinners.
El hotel está limpio y bien ubicado. Desayunos y cenas variados y de buena calidad.
The rooms in the -4 do not have the views I expected and the bathroom is without a window.
Las habitaciones del -4 no tienen las vistas que esperaba y el baño es sin ventana.
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Very good 7.7 Ruben Travelled with couple July 2025 Very nice hotel in Canillo with a super complete breakfast and everything is great. The Irish bar is very good, average price of burgers is 15 euros. If you are looking to relax, it's better to do it during the week because on weekends it fills up with French and Belgians and the harmony is gone.
Hotel muy bonito en Canillo con desayuno súper completo y todo buenísimo.el bar irlandés está muy bien precio medio hamburguesas 15 euros.si buscáis descansar mejor hacerlo entre semana porque los findes se llenan de franceses y de belgas y se acabó la armonía.
"If you choose the half-board option and you are vegetarian, the only choice you have is to make a salad even though the website says they have many options for vegetarians. In our case, we informed reception and they said they would talk to the kitchen, but the rest of our stay remained the same. There is much more variety at breakfast than at dinner. You can hear everything from the rooms next door."
Si coges la opción de media pensión y eres vegetariano la única opción que tienes es hacerte una ensalada y eso que en la web pone que tienen muchas opciones para vegetarianos. En nuestro caso lo comunicamos en recepción y nos dijeron que hablarían con cocina pero el resto de nuestra estancia siguió igual. Hay muchísima más variedad en el desayuno que en la cena. Se escucha todo lo de las habitaciones de al lado.
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Good 8.9 Ángel Travelled with family July 2025 Excellent staff and very good food
Excelente personal y muy buena comida
That the SPA is included in the price
Qué el SPA esté incluido en el precio
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Very good 10 Jordi Travelled with couple September 2023 The staff's service and the food are excellent!
El trato del personal y la comida excelente!
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Excellent 9.7 Ferran Travelled with couple September 2023 Spa and quality rooms. The staff is top-notch. The food is fantastic.
Spa y habitaciones de calidad. El personal de 10. La comida estupenda.
The spa lemonade was very bad. Too bad they gave us two single beds. I preferred a double bed.
La limonada del spa muy mala. Lastima que nos dieron dos camas individuales. Prefería una cama de matrimonio.
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Excellent 10 Lizer Travelled with couple July 2023 A very good choice for travelling to Andorra, cozy hotel, with a good buffet and without the stress of the city itself. Very good quality in all its aspects. Especially when it comes to the staff, who knew how to solve several inconveniences we had during our stay.
Una muy buena eleccion para viajar a andorra, hotel acogedor, con un buen buffet y sin el estrés de la propia cuidad. Muy buena calidad en todas sus facetas. Sobre todo en cuanto a los trabajadores, quienes supieron solucionar varios inconvenientes que tuvimos durante la estancia.
Little free car park.
Poco parking gratuito.
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Excellent 6.7 Judith Travelled with couple July 2023 The hotel staff was very nice
Los trabajadores del hotel eran muy agradables
The towels were stained and there was little room for parking, in our case we were lucky to find a parking space because the hotel parking lot was full and in the area there is not much room to park, to get to the center on foot you have to walk along the road because there is no other way.
Las toallas tenian manchas y poco sitio para aparcar, en nuestro caso tuvimos suerte de encontrar sitio ya que el parquin del hotel estaba completo y por la zona no hay mucho sitio donde estacionar, para llegar al centro a pie deber ir por la calzada ya que no hay otro camino
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4.8 out of 5 based on 200 ratings
21/06/2026
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12/06/2026
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Pauline Monks
22/10/2025
my weekend .The hotel,excellent nice quiet location…
The hotel,excellent nice quiet location within walking distance of public transport rail and bus. ( I have mobility issues) accommodation high standard but for me the bath was an issue (no grab bars)room spaciousand airy.Staff very helpful excellent service. Meals well presented, excellent in variety .Public rooms clean and tidy particularly enjoyed the library.Public areas loved the tranquility and coolness of the lawns and the 2nd swimming pool. I would stay again.I have recommended this hotel to my friends
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07/10/2025
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01/10/2025
Hotel Reservation
Your representative was extremely helpful and efficient. She spoke excellent English - a pleasure to deal with her. I am writing this from the hotel you booked on my behalf ~ excellent. Regards Bob Keegan
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05/09/2025
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Bev
1 month ago
Customer service is great !
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Matthew
1 month ago
5*
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Lucas
1 month ago
i like Jump2Spain to offer me great deal in this nice hotel
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Gary
2 months ago
Very good all round
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Wally
5 months ago
Always keeping you updated. Very much on the ball.
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Sanita
8 months ago
Good!
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Robert
8 months ago
Excellent
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Susana
9 months ago
perfect
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Spain Lover
10 months ago
Called a couple of days before my holiday, they are really nice and spoke great English. They really made me feel at ease considering I had never heard of them before. They really know their stuff, true Spain experts for sure!
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Pieter
10 months ago
Easy booking via Jump2Spain and good updates after.
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Denise
11 months ago
A cheap organisation
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Patrícia
11 months ago
Muito bom a reserva correu bem
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Luís Silva
11 months ago
Everything went very very well, but, since we have made the reservation 2 days before check in, and the payment the day before, it had to be me asking for the reservation voucher.
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?ukasz
11 months ago
Pełen profesjonalizm
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Jonathan
371 days ago
Was afraid because of the offre that was way lower than Booking. Thought is was a scam but completely not ! Super expérience at a great price ! I do recommend for sure!
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Tomasz
376 days ago
perfect service
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Steve G.
378 days ago
Easy to book with good information and a decent price. Good communication.
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Rahana
390 days ago
I wanted to check in 15 minutes after my booking. At the reception they could not see my booking. It was around 10 pm but the jump2spain helpdesk was available and talked to the reception so i could check in. Which was a really great service.
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1 month ago
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Beth
2 months ago
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Frequently asked questions about Hotel Roc Meler

Does the Hotel Roc Meler have wifi connection?

  • The Hotel Roc Meler offers free Wi-Fi in public areas.
  • The Hotel Roc Meler offers Wi-Fi for a fee.
  • The Hotel Roc Meler has Wi-Fi.

What can I do at Hotel Roc Meler?

The Hotel Roc Meler offers the following activities (some may be for a fee):
  • Masseur

How to get from Hotel Roc Meler to the slopes?

Hotel Roc Meler has a free shuttle service to the slopes. Ask for this service at reception.

Does the Hotel Roc Meler have a 24h reception?

Yes, Hotel Roc Meler has a 24-hour reception.

Is there heating in Hotel Roc Meler?

Yes, Hotel Roc Meler has heating in the common areas.

Is there a restaurant at Hotel Roc Meler?

Yes, Hotel Roc Meler has a restaurant.

Is there a bar at Hotel Roc Meler?

Yes, Hotel Roc Meler has a bar.

Is gluten-free food available on request at Hotel Roc Meler?

Yes, Hotel Roc Meler has gluten-free food available on request.

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Google OGP Store user preferences and information when displaying Google Maps. Google Maps 2 months
Google OGPC Store user preferences and information when displaying Google Maps. Google Maps 2 months
Google SAPISID Store user preferences and information when displaying Google Maps. Google Maps 2 years
Google SID Store user preferences and information when displaying Google Maps. Google Maps 2 years
Google SSID Store user preferences and information when displaying Google Maps. Google Maps 2 years
Google SIDCC Store user preferences and information when displaying Google Maps. Google 3 months
Google _ga Analytics cookies used to distinguish users, manage experiments, measure performance, and maintain session data. Google Analytics 2 years
Google Analytics _ga_ID Analytics cookies used to distinguish users, manage experiments, measure performance, and maintain session data. Google Analytics 2 years
Google _gid Analytics cookies used to distinguish users, manage experiments, measure performance, and maintain session data. Google Analytics 24 hours
Google _gat Analytics cookies used to distinguish users, manage experiments, measure performance, and maintain session data. Google Analytics 1 minute
Google __utmx Analytics cookies used to distinguish users, manage experiments, measure performance, and maintain session data. Google Analytics 18 months
Google __utmxx Analytics cookies used to distinguish users, manage experiments, measure performance, and maintain session data. Google Analytics 18 months
Google _gcl_au Used by Google AdSense to experiment with the efficiency of ads. Google AdSense 3 months
Facebook fbm_* Identifies users logging in with their Facebook account. Login with Facebook 1 year
Google ACCOUNT_CHOOSER Authentication cookie. Helps to remember the Google account previously used to log in. Google Accounts 2 years
Google AEC Security cookie used to ensure that requests in a browsing session are made by the user and not by malicious sites. Google 6 months
Google LSID Authentication cookie that maintains the user's session in Google services. Google Accounts 2 years
Bing MR Used for analysis and improving ad relevance. Microsoft Bing Ads 5 days
Bing MSPTC Track user interaction and uniquely identify browsers to personalize ads. Microsoft Bing Ads 1 year
Bing MUID Track user interaction and uniquely identify browsers to personalize ads. Microsoft Bing Ads 1 year
Hotjar NEXT_LOCALE Stores language preferences for the Hotjar interface. Hotjar 10 days
Google OTZ Cookie used for analytics. Helps to link user activity between different devices and sessions. Google Analytics 1 month
Google SMSV Used to link device usage and website visits to the user's Google account. Google 309 days
Google SOCS Used to store the user's status regarding their cookie choices. Google 13 months
Google __Host-1PLSID Used for user login through the Google account. Google 2 years
Google __Host-3PLSID Used for user login via Google account. Google 2 years
Google __Host-GAPS Used for user login via Google account. Google 2 years
Google Ads Secure-1PAPISID Used to create a visitor's interest profile and display relevant Google ads. Google Ads 2 years
Google Ads Secure-1PSID Used to display relevant and personalized Google ads. Google Ads 2 years
Google Ads Secure-1PSIDCC Used to create a user profile and show relevant and personalized Google Ads. Google Ads 1 year
Google __Secure-1PSIDTS Stores an encrypted timestamp to maintain user sessions and preserve user preferences. Google 1 year
Google Ads __Secure-3PAPISID Used to create a visitor's interest profile and display relevant Google ads. Google Ads 2 years
Google Ads Secure-3PSID Used to display relevant and personalized Google ads. Google Ads 2 years
Google Ads Secure-3PSIDCC Used to create a user profile and display relevant and personalized Google Ads. Google Ads 1 year
Google __Secure-3PSIDTS Stores an encrypted timestamp to maintain user sessions and preserve user preferences. Google 1 year
Cloudflare __cf_bm Security cookie that manages traffic and filters malicious bots. Cloudflare 30 minutes
Facebook _fbp Delivers advertising products, such as real-time offers from third parties. Facebook 3 months
Hotjar _hjSessionUser_userId Identifies the same user across multiple sessions. Hotjar 1 year (approx.)
Hotjar _hjSession_userId Maintains session data for the current visit. Hotjar Session
TikTok _tt_enable_cookie Determines if the browser accepts cookies. TikTok 13 months
TikTok _ttp Tracking and analytics cookie measuring ad performance. TikTok Analytics 3 months
Microsoft Bing Ads _uetsid Tracks user interactions with advertising. Microsoft Bing Ads 24 hours
Microsoft Bing Ads _uetvid Tracks user interactions with advertising. Microsoft Bing Ads 2 weeks (approx.)
Amazon Ads ad-id Helps deliver relevant ads and measure performance. Amazon Advertising 7 months
Amazon Ads ad-privacy Manages user privacy preferences related to advertising. Amazon Advertising 2 years
Hotjar exp_pricing_fall_assignment Assigns users to pricing experiments. Hotjar 1 month
Twitter (X) guest_id This cookie collects information about the user's visits to the website (e.g.; how many times the user has visited the website, how much time has elapsed, which pages have been visited). This data is used to personalize and improve the service offered by Twitter (X). Twitter (X) 2 years
Twitter (X) guest_id_ads Collects visitor behavior information from multiple websites. This information is used on the web to optimize advertising relevance. Twitter (X) 2 years
Twitter (X) guest_id_marketing Cookie used by Twitter for marketing and ad personalization purposes. Twitter (X) 2 years
Twitter (X) muc_ads Used for ad personalization and performance measurement. Twitter (X) 2 years
Twitter (X) personalization_id Stores preferences to personalize content and ads. Twitter (X) 2 years
TikTok odin_tt Tracks and analyzes user behavior. TikTok 13 months
TikTok tt_chain_token Tracks user behavior across pages and sessions. TikTok 5 months
TikTok ttwid Identifies users to deliver recommendations and ads. TikTok 11 months
TikTok ttcsid* This cookie, managed by TikTok, tracks the session when a user clicks on TikTok ads. It allows to assign a unique identifier to better understand the user's behavior and measure the actions or conversions performed during that same session. TikTok 3 months
Spotify __spdt Cookie used by Spotify to analyze user interactions on a website, specifically focusing on the actions audio users take after listening to or watching an ad. Spotify 13 months
DoubleClick (Google) test_cookie This cookie is used to determine whether the user's browser supports cookies. Google Ads / DoubleClick 15 minutes
Google g_state Stores the user's logout state and is set when using the One Tap popup or automatic login. Google One Tap 7 days
Google g_csrf_token Used as a security measure to verify the authenticity of requests during login with Google and protect the user against CSRF attacks. Google One Tap 5 minutes
Google LSOLH Cookie used to manage the user session and authentication in Google services. Google 1 year
Google __Secure-ENID This cookie is used by Google to remember user preferences and other relevant information in order to improve the browsing experience. Google 13 months
Google NID This cookie is used by Google to remember user preferences and other relevant information in order to improve the browsing experience. Google 6 months
Datadog _dd_s Cookie used to aggregate all events generated from a single user session across multiple pages. It contains the current session ID, whether the session is excluded due to sampling and the session expiration date. In this way, the system can better understand how the user uses the various sites in that session. Datadog 4 hours
Amazon CloudFront CloudFront-Key-Pair-Id Used to control access to restricted content in CloudFront. Amazon CloudFront Varies by configuration
Amazon CloudFront CloudFront-Policy Contains the base64-encoded access policy for restricted content. Amazon CloudFront Varies by configuration
Amazon CloudFront CloudFront-Signature Contains the digital signature of the access policy to verify authenticity. Amazon CloudFront Varies by configuration

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