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Hotel Mercure Andorra

Name: Hotel Mercure Andorra
Address: Carrer de la Roda, 2, Andorra la Vella, AD 500
Price range: Descubre precios y ofertas para este alojamiento
Rating: 8.6

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Carrer de la Roda, 2

• 443.8 m from the centre of Andorra la Vella

8.6 See 1178 reviews

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Hotel Mercure Andorra Carrer de la Roda, 2

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Accommodation features

Pet-Friendly

Pool

Accommodation not available

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Accommodation facilities/services

24 h reception
Heating
Air-conditioning in the main facilities
Lift
Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)
Restaurant
Bar
Vending machine
Wi-Fi
Free Wi-Fi in common areas
Wi-Fi (to be paid at reception)
Meeting Room
Games room
Laundry Service
Safety lockers
Car Hire
Free Luggage Room
Door man
Sauna
Jacuzzi
Turkish bath
Indoor swimming pool
Balcony
Zona de juegos
Business Center
Solarium
Pet-Friendly on request (check fee)
Ski Lockers for a fee

Room services

TV
Telephone
Hairdryer
Heating
Air Conditioning
Free Wi-Fi in the rooms
Selection of Tea and Coffee
Desk
Safe
Toilet
Amenities
Shower or bathub
Fridge

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Parking

The accommodation has an outdoor car park with extra charge

Electric vehicle charger available (check details by calling the lodge).

Pet Policy

This accommodation allows pets with the following conditions:

Maximum weight: No weight limit!

Price: 17 €/night and pet

In the main areas of the hotel your pet will not be able to accompany you.

Good to know: Your puppy will always have to go with you, since it cannot be left alone in the room

Exceptionally, if you have contracted a meal plan at the hotel, your pet may stay in the room while you are in the dining room.

Good to know: Each room can accommodate a maximum of 2 pets.

Important Information: Once you've completed your booking, please send us a message via the contact section to inform us that you will be travelling with your pet. This allows us to notify the accommodation in advance, ensuring everything is prepared for your arrival.

About the accommodation

The Mercure Andorra 4* Hotel islocated in the town of Andorra la Vella, near the center. Whatever the reason for your holiday, you will love this hotel.

The hotel has 24-hour reception, restaurant where you can taste the most typical ducks, wifi connection throughout the hotel, indoor car park (for a fee), plus a SPA area where you can relax and enjoy a good time. And if you are a skier, you will be delighted to know that it has ski lockers.

The hotel rooms have TV, Wi-Fi connection, safe and bathroom with shower or bathtub and hairdryer.

The hotel is ideal, whenever you go, do you want to know why?

If you go skiing, it isless than 10km from the first accesses to the ski resortsto the ski resorts (Encamp in Grandvalira and Pal-Arinsal in Vallnord). In addition, there is apublic transport stop just 50 metres from the hotelwalking distance from the hotel.
In summer, its location makes it perfect for shopping holidays, relaxing in Caldea, and everything else you can imagine.

Book now at the Mercure Andorra 4* Hotel and enjoy an ideal stay whenever you want.

Some of the services listed may require an additional fee. You can check the rates directly at the establishment. The accommodation may modify its catering service as needed. All information provided here is subject to change by the accommodation. If you have any questions, please contact us.

Tourism tax

The tourism tax isn't included in the booking price, as it's mandatory to pay this tax directly at the hotel reception. Children under the age of 15 are exempt from this tax.

The tourism tax in a 4 * Hotel is 2 € per person and night.

What our customers are saying about the accommodation

8.6

Very good

Based on 1178 reviews

Photos shared by our customers

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All reviews have been carefully checked and verified.

9.7 Marta November 2025

Hotel confortable y limpio. Estuvimos en habitación cuadruple y parecía un apartamento. Disfrutamos del spa.

Todo correcto, nada a comentar, a excepción que el parquing que comparten con Novotel estaba llenos, pero pudimos aparcar en un aparcamiento al aire libre, que por tenerlo ahí de las 18h a les 13h del día siguiente nos cobraron 24€ (pensaba que sería más).

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Excellent

3.6 Andrea Travelled with couple November 2025

La ubicacion es ideak

Havria que mejorarlo todo! El spa es un centro recreativo no de relax. Gritos, mobiles, niños molestando, gente haciendo bomba en la piscina. Patético y desesperante Antiguo en todo y muy caro para ko que se ofrece. 3 estrellas como mucho. No volvere nunca nas!

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Basic

8 David Travelled with couple November 2025

Estuvo todo bien servicio,ubicación,las camas súper incomodas los colchones desformados un horror malísimos los colchones

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Very good

8.9 Lorena Travelled with family October 2025 "We had a great time with the kids, the spa was amazing, spacious rooms, super comfortable beds, and a spectacular breakfast with a lot of variety (except for coffee and juice), worth the stay! Thank you!"

Hemos disfrutado a tope con los niños, el spa fue genial, habitaciones amplias, camas comodísimas y desayuno expectacular con mucha variedad (excepto café y zumo) , vale la pena la estancia! gracias!

As mentioned above, the only downside is the horrible and watery machine coffee, as well as the very poor quality powdered juice machine. I'm sorry to say that I can't understand how a 4-star hotel doesn't have a decent coffee maker, natural juices, or branded high-quality food products; they were all water.

Cómo he hecho referencia arriba,único punto negativo, café de maquina con sabor horrible y aguado, idem máquina de zumo de polvos, muuuu mala calidad, siento decir q no puedo entender cómo un hotel de 4 🌟 no tienen una cafetera en condiciones y unos zumos naturales o alimentos bricks de marca y buena calidad, eran agua.

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Very good

3.1 Cristina Travelled with couple October 2025 The most important aspect would be the location, right in the city center, accessible to the commercial area.

Lo que más sería la ubicación, en plena centro de la ciudad, accesible a la zona comercial.

I will list several points: 1. (Car Park): Here and there indicate that they have their own, which is not true. Anyone can park wherever they want, and if you are at the hotel and there are empty spaces, they say they are reserved for those who have left. Indecent! 2. (Staff): There cannot be more sour, distant, unpleasant, and incompetent staff than at that reception. You ask them something and they quickly answer without even looking at you, 0 polite and with no desire to provide good service. 3. (Rooms): A real disaster! 2 outlets for the WHOLE room, one on the hallway floor and another under the "desk," not even on the nightstands for practical and comfortable use. The air conditioning/heating works TERRIBLY, suddenly coming out cold, then suffocating you, and you don't know how it can be when you set it to your liking. 4. (Mini bar/bar): They have useless cardboard cups, and even for making tea/coffee (which they offer as a courtesy), they are no good. 5. (Views): We got a room with 0 views, we had devices in front of us and windows from other places, terrible.

Voy a enumerar varios: 1. (El parking): Allí y aquí indica que tienen el suyo propio, no es cierto. Aparca cualquiera que le apetezca y si estás en el hotel hay plazas vacías, dicen que estan reservadas para los que se han marchado. ¡Indecente! 2. (El personal): No puede existir personal más agrio, distante, desagradable e incompetente como en esa recepción. Les preguntas algo y te responden rápido y sin mirar para sacarte de encima, 0 educados y con menos ganas de dar un buen servicio. 3.(Las habitaciones): ¡Un auténtico desastre! 2 enchufes para TODA ella, uno en el suelo del pasillo y otro debajo del "escritorio", ni tan siquiera en las mesitas de noche que te resulte práctico y cómodo. El aire/calefacción funciona FATAL de repente sale frío como al rato te asfixias que no sabes como pueede ser si lo colocas a tu gusto. 4. (La neverita/bar)dispone de vasos de cartón, totalmente inútiles y además que para hacer una infusión/café (de cortesía te ofrecen) sirven para nada. 5. (Las vistas): Nos tocó una habitación con 0 vistas, teníamos los aparatos delante y ventanas de otros lugares, fatal.

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Basic

9 Juan Carlos Travelled with family October 2025 Perfect room and the spa, gym, and playground are a plus. Car Park at the Novo hotel (right across).

Habitación perfecta y es un plus el tema de spa, gimnasio y parque infantil. Parking en el Novo hotel (justo enfrente).

We witnessed a rather heated argument (crying and shouting) between two employees who mentioned irregularities or illegal actions happening in the same hotel. For us, it tarnished the hotel's image. We believe that customers should not have to witness this type of situation since we were also with children who were scared by the scene.

Presenciamos una discusión bastante acalorada ( lloros y gritos) entre dos empleadas y comentaron irregularidades u acciones no legales que ocurrían en el mismo hotel. Para nosotros manchó la imagen del hotel. Consideremos que los clientes no tenemos que presenciar este tipo de situaciones ya que además íbamos con niños y se asustaron por dicha escena.

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Excellent

7.1 Juan Vicente Travelled with couple September 2025 The buffet food was quite good and there was a wide variety of things. The staff was very attentive.

La comida del bufet estaba bastante buena y había mucha variedad de cosas. El personal muy atento.

Old hotel, expensive car park, €25 per night. The sauna at the Spa was not working. The mattresses are not very comfortable.

Hotel antiguo, parking caro, 25€ la noche. La sauna del Spa no funcionaba. Los colchones no son muy cómodos.

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Good

9.7 Ramón Travelled with couple September 2025 "I have really enjoyed the spa."

E disfrutado mucho del spa

Antique furniture

Mobiliario antiguo

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Excellent

7.7 Laura Travelled with couple September 2025 The location is perfect. It included a spa that we couldn't use due to lack of time, what a pity!

La ubicación es perfecta. Incluía spa que por falta de tiempo no pudimos utilizar, una pena😩

The carpet in the rooms seems unhygienic to me, although the room was clean.

La moqueta en las habitaciones me parece antihigiénica, aunque la limpieza de la habitación era correcta.

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Good

8 Glòria Travelled with family August 2025 It has a very good location. The spa is very nice.

Tiene muy buena ubicación Spa esta muy bien.

The price of the buffet is very expensive.

El precio del buffet muy caro

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Very good

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Frequently asked questions about Hotel Mercure Andorra

Does the Hotel Mercure Andorra have wifi connection?

The Hotel Mercure Andorra offers free Wi-Fi in public areas.
The Hotel Mercure Andorra offers Wi-Fi for a fee.
The Hotel Mercure Andorra has Wi-Fi.

Can I stay with a pet at Hotel Mercure Andorra?

Pets are allowed at Hotel Mercure Andorra (on request and direct payment at the hotel). Check the conditions.

Does the Hotel Mercure Andorra have a 24h reception?

Yes, Hotel Mercure Andorra has a 24-hour reception.

Is there heating in Hotel Mercure Andorra?

Yes, Hotel Mercure Andorra has heating in the common areas.

Is there air conditioning in the common areas at Hotel Mercure Andorra?

Yes, Hotel Mercure Andorra has air conditioning in the common areas.

Is there a restaurant at Hotel Mercure Andorra?

Yes, Hotel Mercure Andorra has a restaurant.

Is there a bar at Hotel Mercure Andorra?

Yes, Hotel Mercure Andorra has a bar.