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Hesperia Andorra (antiguo Hotel Fénix)

Name: Hesperia Andorra (antiguo Hotel Fénix)
Address: Av. del Prat Gran, 3-5, Escaldes-Engordany, AD700
Price range: Descubre precios y ofertas para este alojamiento
Rating: 8.7

View 37 photos

Av. del Prat Gran, 3-5

• 121 m from the centre of Escaldes-Engordany

8.7 See 405 reviews

Check-in/out and other info

Hesperia Andorra (antiguo Hotel Fénix) Av. del Prat Gran, 3-5

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Accommodation features

Internal parking

Pet-Friendly

Accommodation not available

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Accommodation facilities/services

24 h reception
Heating
Air-conditioning in the main facilities
Lift
Smoking Area
Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)
Restaurant
Wi-Fi
Free Wi-Fi in common areas
Wi-Fi (to be paid at reception)
Meeting Room
Laundry Service
Car Hire
Free Luggage Room
Safe at the reception
Sauna
Pet-Friendly on request (check fee)
Ski Lockers for a fee
Lounge with TV

Room services

TV
Telephone
Hairdryer
Heating
Air Conditioning
Safe
Bathtub
Toilet
Amenities
Bedding available
Towels available

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Parking

The accommodation has an indoor car park with extra charge

24€ / Per night

Electric vehicle charger available (check details by calling the lodge).

To consider:

Motorcycle car park for 13€/night
Motorcycle car park for 13€/night

Pet Policy

This accommodation is pet friendly. To consult its conditions, it is essential that you send us a message through the contact section informing the weight of your pet.

About the accommodation

The Hesperia Andorra 4* is located in the heart of the commercial area of Escaldes-Andorra, just a few steps from the Caldea Spa Centre and a few minutes from the Grandvalira Resorts ski resorts.

Our hotel offers comfort, attention and the ideal atmosphere for any kind of stay in Andorra, whether it is a holiday, a holiday or a business holiday. Thanks to its services and facilities, it is also a perfect place for the organization of business or private events.

The Hesperia Andorra is the ideal base for exploring the country: enjoy the mountains in summer, ski in winter, visit museums, charming villages and the Romanesque route, or stroll through the center of the capital for shopping.

We have 120 rooms spread over 5 floors, fully equipped to offer you a comfortable and pleasant stay. Our restaurant serves breakfast buffet and dinner a la carte or menu, according to your choice. In addition, we offer free wifi throughout the establishment.

If you love skiing, you will be pleased to know that we have a free ski locker service. We also have private indoor car park (payable directly at the accommodation). And for your moments of relaxation, you can enjoy our indoor swimming pool and sauna.

Additional information to take into account:

If you book Half Board, please note that drinks are not included, unless otherwise indicated in your booking. They are pay at reception.
The hotel does not offer midday meal service.

Some services may incur additional charges. Please check rates directly with the accommodation.

Some of the services listed may require an additional fee. You can check the rates directly at the establishment. The accommodation may modify its catering service as needed. All information provided here is subject to change by the accommodation. If you have any questions, please contact us.

Tourism tax

The tourism tax isn't included in the booking price, as it's mandatory to pay this tax directly at the hotel reception. Children under the age of 15 are exempt from this tax.

The tourism tax in a 4 * Hotel is 2 € per person and night.

What our customers are saying about the accommodation

8.7

Very good

Based on 405 reviews

Photos shared by our customers

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All reviews have been carefully checked and verified.

8.7 Agustin Ezequiel Travelled with friends December 2025

Casi absolutamente todo!

La recepcionista de la mañana es una mierda de persona, por favor revisen el trato que tiene con los huespedes porque les deja una mala imagen q semejante hotel. Quiero puntualizar que es solo ella, el resto del personal es excelente.

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Very good

10 Ana Maria Travelled with friends November 2025

Las camas del hotel muy cómodas. La habitación con vistas a la calle también perfecto ,pudimos ver nevar. El personal muy agradable.

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Excellent

8.3 Maria Travelled with couple November 2025

La ubicación es estupenda y el personal muy amable

La moqueta del pasillo está muy deteriorada y la limpieza un poco justa, avía una telaraña en el techo,

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Very good

10 Carme Travelled with friends November 2025

La meva estada ha estat curta, i no he pogut disfrutar de tots els serveis. Les habitacions són molt còmodes, està molt ben situat i tenen una bona oferta gastronòmica.

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Excellent

8.9 Keren Travelled with couple November 2025

Personal muy amable, buena ubicación, desayuno buffet correcto. Habitación no muy grande pero cómoda y limpia. La cama muy cómoda

nada

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Very good

4.1 Moira Travelled with family November 2025

No funcionaba la calefacción… y no pudieron arreglarlo, pasé una noche horrible

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Basic

8.7 Boris Travelled with couple November 2025

Cama muy grande. Habitación cómoda en general

Primera habitación oliendo fuerte a tabaco que fue cambiada al momento. Segunda habitación dando sobre un callejón (casi sin vista) y con el ruido de la música de la terraza que se escuchaba bastante.

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Very good

7.8 Florencia Natalia Travelled with family November 2025 "Our stay at the hotel was excellent. We fully enjoyed the facilities, the location, and the rooms, everything was impeccable. However, the attention received from the person who assisted us during check-in did not meet the standard of the rest of the service. It would be positive to pay more attention to this aspect, as the rest of the experience was unbeatable."

Nuestra estancia en el hotel fue excelente. Disfrutamos plenamente de las instalaciones, la ubicación y las habitaciones, todo estuvo impecable. Sin embargo, la atención recibida por parte de la persona que nos atendió durante el check-in no estuvo a la altura del resto del servicio. Sería positivo que se cuidara más este aspecto, ya que el resto de la experiencia fue inmejorable.

Improved hotel staff attention.

La mejoría de la atención en personal del hotel.

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Good

8.6 Gabriela Travelled with couple October 2025 The hotel is very well located in the center near the shops and restaurants, 200 metres from Caldea, the cleanliness is very good and the staff is perfect.

El hotel muy bien ubicado está en el centro cerca de las tiendas y los restaurantes a 200 metros de caldea, está muy bien la limpieza y el personal perfecto

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Very good

9.7 Meritxell Travelled with family September 2025 "Everything great"

Todo genial

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Excellent

9.7 Antonia August 2025 Translation: "It is located at one end of the Avenue of shops. Very well located."

Esta en un extremi de la Avenida de las tiendas. Muy bien ubicado

Unable to book a car park space in advance.

No poder reservar plaza de parking con antelacion

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Excellent

8.6 Gema María Travelled with couple August 2025 It is worth visiting Caldea, we had the booking made with Buscodeal, we wanted to change the time and they kindly did not manage it.

Merece la pena es visitar Caldea, teníamos la reserva realizada con buscochollo, quisimos cambiar hora y muy amable no lo gestionaron

By not booking the accommodation directly with them and going through Buscodeal, it seems like we are second-class, that's the impression I got when we checked in. The breakfast was spectacular, the waitresses are super attentive.

Al no contratar con ellos directamente el alojamiento y ser atraves de buscochollo, parece que somos de segunda, es la impresión que yo recibí cuando hicimos el check. El desayuno espectacular, las camareras son super atentas.

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Very good

9.7 David Travelled with couple August 2025 The staff's service is excellent and their food is of high quality.

El trato del personal excelente y su comida de mucha calidad.

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Excellent

4.7 Eloi Travelled with couple August 2025 Location

La ubicacion

The dinner service, in terms of the dinner menu, is good, but the service is terrible. Both nights we waited for over 2 hours to have dinner. One night because they were overwhelmed, and the other because they brought the second course to my partner and not to me, taking over 30 minutes to bring it to me.

El servicio de la cena, en menu de cena esta bien, el servicio fatal. Las dos noches estuvimos mas de 2h para cenar. Una porque iban colapsados y la otra porque le trajeron el segundo plato a mi pareja y a mi no, se demoraron más de 30 minutos a traermelo a mi.

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Basic

10 Dámaris Travelled with couple May 2025 All PERFECT

Todo PERFECTO

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Excellent

10 Jessica Travelled with couple May 2025 The staff has been lovely and friendly!

El personal a sido encantador y agradable!

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Excellent

10 Donna Travelled with couple May 2025 All excellent

Todo excelente

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Excellent

10 Nicole Travelled with couple April 2025 The premium entrance to Caldea was the best. Also, the hotel is perfect, big and cozy.

La entrada premium a Caldea fue lo mejor. Además, el hotel es perfecto, grande y acogedor

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Excellent

10 Sonia Travelled with friends April 2025 The rooms were large and spacious, the bed very comfortable, the bathroom large. The breakfast was dreamy, well stocked and the staff attentive and friendly.

Las habitaciones eran grandes y espaciosas, la cama muy cómoda, el baño grande. El desayuno de ensueño mucho surtido y el personal atento y amable.

To say the least, the rooms were very hot.

Por decir algo en las habitaciones hacia mucho calor.

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Excellent

9.7 Maria Dels Àngels Travelled with family April 2025 The hotel is excellent in every way. Very friendly staff, clean rooms, we took half board and the food was excellent too, very good location.

El Hotel és excelente, en todos los sentidos. Personal muy amable, habitaciones limpias, nosotros cojimos meia pensión y la comida excelente tambien, ubiación muy buena.

The only thing was that dinner was served very late, you have to go with time. The parking is quite expensive, but like everyone else I think.

Lo unico que al servir la cena tardaban muchisimo, hay que ir con tiempo. El pàrquing es bastante caro, pero como todos creo.

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Excellent

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Frequently asked questions about Hesperia Andorra (antiguo Hotel Fénix)

Does the Hesperia Andorra (antiguo Hotel Fénix) have wifi connection?

The Hesperia Andorra (antiguo Hotel Fénix) offers free Wi-Fi in public areas.
The Hesperia Andorra (antiguo Hotel Fénix) offers Wi-Fi for a fee.
The Hesperia Andorra (antiguo Hotel Fénix) has Wi-Fi.

Can I stay with a pet at Hesperia Andorra (antiguo Hotel Fénix)?

Pets are allowed at Hesperia Andorra (antiguo Hotel Fénix) (on request and direct payment at the hotel). Check the conditions.

Does the Hesperia Andorra (antiguo Hotel Fénix) have a 24h reception?

Yes, Hesperia Andorra (antiguo Hotel Fénix) has a 24-hour reception.

Is there heating in Hesperia Andorra (antiguo Hotel Fénix)?

Yes, Hesperia Andorra (antiguo Hotel Fénix) has heating in the common areas.

Is there air conditioning in the common areas at Hesperia Andorra (antiguo Hotel Fénix)?

Yes, Hesperia Andorra (antiguo Hotel Fénix) has air conditioning in the common areas.

Is there a restaurant at Hesperia Andorra (antiguo Hotel Fénix)?

Yes, Hesperia Andorra (antiguo Hotel Fénix) has a restaurant.