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9.2
132 reviews
Staff
Excellent
Cleanliness
Excellent
Hotel Facilities
Excellent
9.2
132 reviews
Staff
Excellent
Cleanliness
Excellent
Hotel Facilities
Excellent
Rooms
Excellent
Food
Excellent
Price Quality Ratio
Excellent
Highlighted ​Facilities and services
Wifi and Internet
Pets
Swimming pools
See all services and facilities
Check-in and check-out times
Check in
From 15:00
Check out
Before 12:00
Bypillow Castellana Calle de Julián Besteiro, 37
Hotel location
See map
Accommodation features
Internal parking
Pet-Friendly
Pool
This stay is no longer available
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Bypillow Castellana
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Facilities and services

Main Areas

24 h reception
Heating
Air-conditioning in the main facilities
Lift
Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)

Wifi and Internet

Wi-Fi
Free Wi-Fi in common areas
Wi-Fi (to be paid at reception)

Main Hotel Services

Meeting Room Paid
Laundry Service Paid
Free Luggage Room
Safe at the reception
Door man

Restaurant

Vending machine

Facilities

Garden

Pets

Pet-Friendly on request (check fee)

Swimming pools

Outdoor Pool (summer)

Check-in/out and other info
Breakfast: from Monday to Friday, from 7:00 a.m. to 10:30 a.m. Saturdays, Sundays and holidays, from 7:30 a.m. to 11:00h
Indoor car park: 25€/night. Depending on availability upon arrival :)
Cots: 15€/child and night. Upon request and availability.
Safe: free
Outdoor pool (open in summer season): handing over the room key, they will exchange it for a pool ski pass :). They only have 20 available, so ask at reception first!

Parking

The accommodation has an indoor car park with extra charge
Check directly with the accommodation if they offer the possibility of booking the car park space in advance.

Pet Policy

This accommodation allows pets with the following conditions:
  • Maximum weight: 15 kg/pet
  • Price: 15 €/night and pet
  • Your pet will not be allowed to accompany you in the main areas of the accommodation.
  • You can stay with up to 2 pets, great!
  • During check-in you will be asked for a telephone number in case you need to be contacted during your stay.
Important Information: Once you've completed your booking, please send us a message via the contact section to inform us that you will be travelling with your pet. This allows us to notify the accommodation in advance, ensuring everything is prepared for your arrival.

About the accommodation

The 3-star Bypillow Castellana is located in the heart of Madrid’s financial and commercial district, next to Paseo de la Castellana.

The hotel features a 24-hour front desk, so you can get assistance whenever you need it, free luggage storage, free Wi-Fi, air conditioning and heating (seasonal), and indoor car park (for a fee).

During the summer, you can soak up the sun and take a dip in the outdoor pool—great! You must make a booking for the pool at the front desk.

The rooms feature free Wi-Fi, air conditioning and heating (seasonal), a TV, a phone, a minibar, a free safe, and a fully equipped bathroom with a shower or bathtub, a hair dryer, and toiletries.

The Santiago Bernabéu Stadium is just 1 km from the hotel, and the Cuzco metro station is 600 metres away.

We recommend visiting the Prado Museum, the Royal Palace, the Temple of Debod, Puerta del Sol, Plaza Mayor, and the San Miguel Market, among other attractions.

Book now at the Bypillow Castellana 3* and enjoy a few days in the capital :)


What our customers are saying about the accommodation

9.2
Excellent
Based on 132 reviews
Select a topic to see specific reviews
Breakfast(16)
Staff(15)
Location(12)
Rooms(7)
Cleanliness(6)
Bed(3)
Comfort(2)
Entertainment(2)
Reception(2)
Facilities(2)
Air conditioning(2)
Accommodation(2)
Value for money(1)
Special diet(1)
Balcony(1)
Check-in(1)
Welcome(1)
Allergens(1)
Feeding(1)
Shows(1)
Real reviews
All reviews have been carefully checked and verified.
Real reviews
All reviews have been carefully checked and verified.
5.7 María Travelled with couple August 2025
Me ha gustado que la habitación tenga aire acondicionado pero al no tener balcón, les resta.
La espera es larga y costosa ya que nos tienen más de 20 minutos para dar la pulsera. La entrega de llaves para la habitación es en torno las 15:00h- 15:30h. Te invitan a dejar tus maletas en una habitación junto a la de los demás clientes. Las bebidas para todo incluido son deficientes y no tienen snacks variados puesto que los cobran. Sin duda, no repetiré en este hotel.
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Average
8.3 Sergio Travelled with family August 2025 Good treatment by the staff.
Buen trato del personal
Little light in the rooms.
Poca luz en las habitaciones.
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Very good
10 Paz Travelled with family July 2025 "We loved the hotel. Its location, in the center and very close to the Cuzo metro, allowed us to carry out the planned activities. We were able to enjoy the pool and a fabulous breakfast. The staff was very nice, especially mentioning the breakfast chef who made sure we didn't lack anything. The triple room is one of the best I've seen. Everything was very clean and quiet. I was pleasantly surprised."
El hotel nos ha encantado. Su ubicación, en el centro y muy cerca del metro de Cuzo, nos ha permitido llevar a cabo las actividades programadas. Hemos podido disfrutar la piscina y un desayuno fabuloso. El personal muy agradable, mencionar expresamente al cocinero del desayuno que estuvo pendiente de que no nos faltara de nada. La habitación triple de las mejores que he visto. Todo muy limpio y silencioso. Me ha sorprendido gratamente
Perhaps the wardrobe door in the triple room that didn't open properly, and the hairdryer in the double room that stopped working right away. We forgot to mention it at reception.
Quizás la puerta del armario de la habitación triple que no abría bien, y el secador de la doble que se paraba enseguida. Olvidamos decirlo en recepción.
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Excellent
9.7 Kouame Travelled with family July 2025 I have experienced several hotels, but the LUZ hotel is the best. It deserves more than 4 stars. Nothing to say... It's really classy from the entrance, the whole lobby is scented all the way to the rooms with golden door handles, the floor of the room and the bathroom, you feel like a prince in New York as the quality is there even up to the very fresh breakfast with cut fruits and freshly squeezed juices and the finesse of everything. Well done! We are very pleased to have stayed there.
J'ai expérimenté plusieurs hôtels, mais le LUZ hôtel est le meilleur. Il mérite plus que 4 étoiles. Rien à dire ... C'est vraiment la classe dés l'entrée, tout le hall est parfumé jusqu'à dans les chambres avec des poignées de portes dorées or, du sol de la chambre et de la salle de bain, vous avez l'impression d'être un prince à New-York tellement la qualité y est jusqu'au petit déjeuner très frais avec des fruits découpés et jus pressés frais et la finesse même de tout. Bravo! Nous sommes très ravis d'y avoir séjourné.
No issues
RAS
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Excellent
10 Miguel P. Travelled with couple July 2025 Cordial treatment, very complete breakfast. With a pool, a nice touch for this heat. Well located, 5 minutes from 2 metro stations.
Trato cordial, desayuno muy completo. Con piscina, un detalle para estos calores. Bien situado, a 5 minutos de 2 estaciones de metro
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Excellent
9.7 Maria Belén Travelled with  friends April 2025 We loved everything about the hotel, especially the spectacular breakfast.
Nos ha encantado todo del hotel,en especial el desayuno espectacular
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Excellent
8.9 Patricia Travelled with  friends March 2025 Everything great, and the location perfect if you have events near the Bernabeu, the staff very friendly.
Todo genial, y la ubicación perfecta si tienes eventos cerca del Bernabéu, el personal muy amable
I can't really say anything bad about it
En realidad no le puedo poner ninguna pega
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Very good
9.4 José Antonio Travelled with couple March 2025 Friendly staff, comfortable room and good breakfast
Personal amable, habitación cómoda y buen desayuno
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Excellent
9.4 José Manuel Travelled with couple March 2025 Super comfortable and big bed. Lots of little details that will make this stay unforgettable. They even put a capsule coffee machine in the room. We will definitely come back.
Cama super cómoda y grande. Un montón de detallitos que harán ésta estancia inolvidable. Hasta nos pusieron una cafetera de cápsulas en la habitación. Sin duda, volveremos
They do not have a restaurant, so you have to eat out
No tienen restaurante, por lo que hay que ir a comer fuera
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Excellent
9.4 Juan Carlos Travelled with couple March 2025 I really liked everything in general The attention at reception and breakfast staff very good. Location very close to metro stop line 1 in 30 min in the center of Madrid. Quiet area and possibility to park around the weekend.
Me ha gustado mucho en general todo La atención en recepción y personal desayuno muy buena . Ubicación muy cerca parada metro linea 1 en 30 min en el centro de Madrid. Zona tranquila y posibilidad de aparcar alrededores fin de semana.
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Excellent
10 Eva Travelled with couple March 2025 I liked everything. Service, cleanliness, treatment. I would definitely repeat.
Me ha gustado Todo. Servicio, limpieza, trato. Sin duda repitiria.
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Excellent
9.7 María Travelled with couple March 2025 Large room and very comfortable bed
Habitación grande y cama muy cómoda
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Excellent
10 Isaac Travelled with couple March 2025 I loved the welcome detail in the room of water, coffee and tea for 2 people as a courtesy of the hotel, as well as the freshly squeezed orange juice in the breakfast buffet.
Me ha encantado el detalle de bienvenida en la habitación de agua, café y te para 2 personas como cortesía del hotel, así como que en el desayuno buffet, el zumo de naranja fuera natural recién exprimido.
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Excellent
10 Ma Del Pilar Travelled with couple February 2025 The treatment of my gluten intolerance, brilliantly treated!!! The hotel staff, brutal!!!
El tracte cap a la meva intolerància al gluten, genial tractada!!! El personal de l'hotel, brutal!!!
Everything perfect!! To repeat!
Tot perfecte!! Per repetir!
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Excellent
9.4 Pablo Travelled with family February 2025 Good and varied breakfast. Very good attention and cleanliness. Very quiet place.
Desayuno bueno y variado. Muy buena atención y limpieza. Sitio muy tranquilo.
It is quite far from the center, about 20 minutes by car.
Está bastante alejado del centro, a unos 20 minutos en coche.
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Excellent
8 Àlex Travelled with couple August 2024 They were concerned and attentive and caring regarding a person with allergies.
Se preocuparon y estuvieron atentos y con cuidado en relación a una persona con alergias.
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Very good
10 Heidy Travelled with family August 2024 I liked everything about this accommodation from the treatment of all employees, reception, waiters, good cleanliness and excellent location.
Me ha gustado todo de este alojamiento desde el trato de todos los empleados, recepción, camareros buena limpieza y excelente ubicación
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Excellent
10 Mercè Travelled with couple August 2024 Everything in general
Todo en general
Nothing
Nada lo
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Excellent
10 Kevin Travelled with couple August 2024 The best of all
La mejor de toda
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Excellent
10 Antonio Travelled with couple August 2024 The staff, the cleanliness, the breakfast
El personal, la limpieza, el desayuno
nothing
nada
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Excellent
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Frequently asked questions about Bypillow Castellana

Does the Bypillow Castellana have wifi connection?

  • The Bypillow Castellana offers free Wi-Fi in public areas.
  • The Bypillow Castellana offers Wi-Fi for a fee.
  • The Bypillow Castellana has Wi-Fi.

Can I stay with a pet at Bypillow Castellana?

Pets are allowed at Bypillow Castellana (on request and direct payment at the hotel). Check the conditions.

Does the Bypillow Castellana have a swimming pool?

Yes, Bypillow Castellana has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.
  • Outdoor swimming pool (summer season)

Does the Bypillow Castellana have a 24h reception?

Yes, Bypillow Castellana has a 24-hour reception.

Is there heating in Bypillow Castellana?

Yes, Bypillow Castellana has heating in the common areas.

Is there air conditioning in the common areas at Bypillow Castellana?

Yes, Bypillow Castellana has air conditioning in the common areas.

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