Hotel Alegria Caprici Verd
Superior
Carrer del Pla de la Torre, 3, Santa Susanna
Check-in/out and other info
Accommodation facilities/services
- 24 h reception
- Heating
- Air-conditioning in the main facilities
- Lift
- Adapted for people with reduced mobility
- Restaurant
- Bar
- Breakfast (Buffet)
- Lunch (Buffet)
- Dinner (Buffet)
- Gluten-free food on request
- Dairy-free milk on request
- Sauna
- Fitness Centre
- Indoor swimming pool
- Outdoor Pool (summer)
- Games room
- Loungers
- Pool sunshade
- Children's Club
- Children's Playground
- Children Entertainment in Summer
- Adult Animation in summer season
- Paid outdoor car park
- Pet-Friendly on request (check fee)
- Free Wi-Fi
- Ping Pong
- Pool table
- Free Baby Cot (on request)
Room services
- TV
- Telephone
- Balcony
- Hairdryer
- Heating
- Air Conditioning
- Free Wi-Fi in the rooms
- Safe to be paid at reception
- Desk
- Toilet
- Shower
- Amenities
- Pay mini-fridge
Pet Policy
This accommodation allows pets with the following conditions:
- Maximum weight: 8 kg/pet
- Price: 10 €/night and pet
- Keep in mind that pets are not allowed to access common areas.
- Only one pet per room is allowed.
Good to know: At the end of the booking, it is essential that you send us a message through the
contact section informing that you will be traveling with your pet. This way, we can notify the accommodation so that they have everything ready for your arrival.
Location of the accommodation
Address: Carrer del Pla de la Torre, 3
Hotel Alegria Caprici Verd
Carrer del Pla de la Torre, 3
About the accommodation
The Hotel Alegria Caprici Verd 4* Superior is located in the town of Santa Susana, on the coast of Maresme (Barcelona).
It has 24-hour reception service, restaurant, a large outdoor pool with umbrellas, sun loungers and a unique bar service. In addition, you can enjoy both the heated pool area, as well as the gym area throughout the year, to keep in shape during the holidays, great! The indoor pool will be closed during the high summer season.
The rooms have TV, telephone, wifi connection, safe (for a fee), air conditioning, heating, balcony and bathroom with shower, soap dispensers and hairdryer.
With an unbeatable location, you will find yourself at the beginning of the promenade of Santa Susanna. Just 20 meters from the train station, the possibilities and options to visit, walk and enjoy in the company of your family and friends will be incredible :)
Book now at the Hotel Alegria Caprici Verd 4*Superior and you will stay in an incredible seaside hotel.
Some of the detailed services may have to be paid. You can check rates directly with the hotel. This information is subject to change by the accommodation.
Some of the services listed may be considered as extras. Please check with the reception desk upon your arrival. This information is subject to change by the accommodation.
Customer reviews
8.1
Very good
Based on 1387 reviews
All of these reviews have been checked and verified
10
Manuel
Travelled with family
May 2024
All very correct in general
Todo muy correcto en general
Too bad it rained and we could not use the outdoor pools.
Lastima que llovió y no pudimos utilizar las piscinas exteriores
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10
Ester
Travelled with family
May 2024
I went with my sisters and we had a great time.
Fuí con mis hermanas y ls verdad que estuvimos mut bien.
Swimming pool
Piscina
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7.3
Lamia
Travelled with couple
May 2024
**My hotel experience:**
Overall, my stay at the hotel was decent in terms of cleanliness, room comfort, quality of meals and value for money. The hotel's facilities were also satisfactory.
**Positive points:**
1. **Cleanliness:** The room and common areas were well maintained.
2. **Room comfort:** The room was comfortable and well equipped.
3. **Quality of meals:** Meals were of good quality and varied.
4. **Hotel facilities:** The pool, gym and spa were well maintained and pleasant.
5. **Value for money:** The stay offered good value for money.
**Mon expérience à l'hôtel :**
Globalement, mon séjour à l'hôtel a été correct en termes de propreté, confort de la chambre, qualité des repas et rapport qualité-prix. Les équipements de l'hôtel étaient également satisfaisants.
**Points positifs :**
1. **Propreté :** La chambre et les espaces communs étaient bien entretenus.
2. **Confort de la chambre :** La chambre était confortable et bien équipée.
3. **Qualité des repas :** Les repas étaient de bonne qualité et variés.
4. **Équipements de l'hôtel :** La piscine, le gymnase et le spa étaient bien entretenus et agréables.
5. **Rapport qualité-prix :** Le séjour offrait un bon rapport qualité-prix.
**Negative points:**
**Customer service:**
Unfortunately, the reception and service from the staff were disappointing. Here are some details of my experience:
1. **On arrival, reception staff were unwelcoming and seemed disorganized. I had to wait a long time before being able to check in, despite a confirmed reservation.
2. **Staff responsiveness:** During my stay, I needed assistance with a few small problems. Staff were slow to respond and sometimes even unpleasant.
3. **General attitude:** I felt a lack of professionalism and courtesy on the part of several staff members. They seemed unmotivated to help customers and make their stay pleasant.
In conclusion, although the hotel offers good facilities in terms of comfort and equipment, customer service leaves a lot to be desired. A significant improvement in this area would be necessary to make the guest experience fully satisfactory.
**Points négatifs :**
**Service à la clientèle :**
Malheureusement, l'accueil et le service du personnel étaient décevants. Voici quelques détails sur mon expérience :
1. **Accueil à l'arrivée :** À mon arrivée, le personnel de la réception était peu accueillant et semblait désorganisé. J'ai dû attendre longtemps avant de pouvoir effectuer mon check-in, malgré une réservation confirmée.
2. **Réactivité du personnel :** Durant mon séjour, j'ai eu besoin d'assistance pour quelques petits problèmes . Le personnel était lent à répondre et parfois même désagréable.
3. **Attitude générale :** J'ai ressenti un manque de professionnalisme et de courtoisie de la part de plusieurs membres du personnel. Ils semblaient peu motivés à aider les clients et à rendre leur séjour agréable.
En conclusion, bien que l'hôtel offre de bonnes prestations en termes de confort et d'équipements, le service à la clientèle laisse vraiment à désirer. Une amélioration significative de ce point serait nécessaire pour rendre l'expérience des clients pleinement satisfaisante.
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8
Dragana
Travelled with couple
April 2024
Staff welcome
Location
Price
Breakfast
Price
Accueil du Personnel
Emplacement
Propreté
Petit déjeuner
Prix
WiFi quality
Dîner - nourriture tiède voir froide
Cold Jacuzzi water
Pool closing time (18h00)
Paying parking at the hotel
Qualité WiFi
Dîner - nourriture tiède voir froide
Eau du Jacuzzi froide
Horaire de fermeture de la piscine (18h00)
Parking de l'hôtel payant
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9.3
PaoValenAless
Travelled with family
April 2024
Quality-price is very good, the Spa very well, the rooms, the food. We were very pleased!
Calidad- Precio está muy bien, el Spa muy bien, las habitaciones, la comida. Quedamos a gusto!
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8.3
E.G.
Travelled with family
April 2024
It is not the first time I come to this hotel. It is quite good value for money.
No es la primera vez que vengo a este hotel. Calidad precio está bastante bien.
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5.5
Carmen
Travelled with family
April 2024
The animation team and the friendliness of the staff
El equipo de animación y la amabilidad del personal
The buffet dinner was NEGATABLE, the breakfast was passable. Dinner was a horror, everything was dry, there was no variety go fatal!!!!!
La cena del buffet NEFASTA, el desayuno pasable. La cena fue un horror, todo estaba seco, no había variedad vamos fatal!!!!!
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9.7
Bianca
Travelled with family
April 2024
Thank you for the stay that this hotel has offered us, personally congratulate the head chef, a super nice man who at all meals has been pending to adapt the gluten-free food, he came out of the kitchen to tell me personally what I could eat and offered me other alternatives that I cooked at the time, it was great you can tell he likes his job.
Gracias por la estancia que nos ha ofrecido este hotel, felicitar personalmente al jefe de cocina, un señor súper amable que en todas las comidas ha estado pendiente de adaptarme la alimentación sin gluten, salia de la cocina para decirme personalmente que es lo que podia comer y me ofrecia otras alternativas que me cocinaba en el momento, ha sido genial se nota que le gusta su trabajo.
The Dj only played songs in French, naturally 80% of the guests were French but a little variety would have been nice, he was nice so I put it as a suggestion.
El Dj solo ponia canciones en frances, naturalmente el 80% de los huespedes eran franceses pero un poco de variedad hubiera estado bien, era simpático así que lo pongo como sugerencia.
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5.3
Sara
Travelled with couple
April 2024
Cleanliness in the room
Limpieza en la habitación
Uncovered on-street parking for a fee
Excessive waiting time for check out
The bed has a plastic protector that sticks to the bedding
Water comes out of the shower into the room
Little or no soundproofing in room
Worn towels
Breakfast buffet very messy
Parking de pago en la calle sin estar cubierto
Demasiado tiempo de espera para hacer el check.out
La cama tiene protector de plástico que se pega
Sale agua de la ducha hacia la habitación
Poca o nula insonorización en la habitación
Toallas desgastadas
Buffet de desayuno muy desordenado
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8.7
Mari Carmen
Travelled with couple
April 2024
In general everything, large room, super big beds, the hotel itself very well especially quality price.
En general todo,, habitación grande , camas super grandes , el hotel en si muy bien sobre todo calidad precio
Everything has been fine
Todo ha estado bien
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8.7
Javier
May 2024
10
Erea
Travelled with family
May 2024
8
Isabel
April 2024