1.5
José Francisco
Travelled with family
May 2024
The hotel itself has a lot of potential which they don't know how to use. Perhaps it is because they opened without having guaranteed the minimum.
El hotel en si tiene mucho potencial el cual no saben sacarlo. Quizás sea porque abrieron sin tener garantizado lo mínimo.
Instead of alegria fenix family it should be called tristeza felix no family. lousy service, food in bad condition, staff with no solutions, no entertainment for children or adults, only one performance at night, dirt everywhere, non-existent dining room service, I would not recommend it even to my worst enemy. It does not correspond to other hotels of the same company. On the part of personall all excuses.
En vez de alegria fenix family debería llamarse tristeza felix no family.Servicio pésimo comida en mal estado, personal sin dar soluciones, nada de animación para niños ni para mayores solo una actuación por la noche, suciedad por todas partes, servicio comedor inexistente,no se lo recomiendo ni a mi peor enemigo. No corresponde con otros hoteles de la misma compañía. Por parte de personall todo excusas.
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8.3
Jonatan
Travelled with family
May 2024
Very pleased overall, the staff very friendly and the rooms very good value for money.
Muy contento en general, el personal muy amable y las habitaciones muy bien en el relación calidad -precio.
The only bad thing I would say, and I don't think it's that bad either, would be the lack of variety of food.
Lo único malo que pondría y tampoco creo q sea para tanto, sería la poca variedad de comida que había.
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7.3
Antonio
Travelled with family
May 2024
Varied and well prepared buffet.
Bufé variado y bien elaborado.
Gluten-free food for a daughter of mine has not been good.
La comida sin gluten para una hija mía no ha sido buena
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3
Jorge
Travelled with family
May 2024
LACK OF MANAGEMENT
LACK OF ORGANIZATION
UNMOTIVATED PERSONNEL
UNMAINTAINED AREAS
OLD AND UNREFURBISHED FACILITIES.
THE HOTEL WAS NOT READY TO RECEIVE GUESTS.
FRIDAY THE PICSINAS DID NOT WORK.
SATURDAY ONLY THE BIG ONE
SUNDAY BOTH.
THE CHECK-IN TOOK MORE THAN 20 MINUTES. THE.PERSON DID NOT KNOW WHAT TO DO WHEN THE RESERVATION WAS MADE THROUGH BARGAIN HUNTING.
THE FOOD WAS A DISASTER. BUT A REAL DISASTER. MORE THAN YOU CAN IMAGINE.
DURING THE MEAL THE ALARM WENT OFF, WHICH TOOK AWAY WHAT LITTLE PEACE THERE WAS. THE FOOD FOR THE CHILDREN WAS INEDIBLE. THE ICE CREAM MELTED. THE BEVERAGE STATION WAS ONLY ONE PERSON AND WAS CONSTANTLY RUNNING OUT OF GLASSES. AND IF YOU ASKED FOR SOMETHING OTHER THAN BEER OR COKE YOU HAD TO LEAVE THE DINING ROOM TO ANOTHER ROOM TO FIND A SINGLE PERSON, FOR GOD'S SAKE, A SINGLE PERSON. THE MANAGER LIVED IN MARNIA. I.TOLD HER ABOUT THE INCIDENTS AND SHE SAID THAT IT WAS NOT LIKE THIS. WE HAVE PICTURES OF EVERYTHING THAT PROVE THE OPPOSITE. THE BAR WITH FEW COCKTAILS..... THERE WAS NO GOOD WEED OR LIME .... WHICH LEFT THE MENU REDUCED TO HALF....
THE DINING ROOM OPENED HALF AN HOUR LATE ON SATURDAY AND SUNDAY.
FALTA DE GERENCIA
DE ORGANIZACIÓN
PERSONAL DESMOTIVADO
AREAS SIN MATENIMIENTO
INSTALACIONES VIEJAS Y NO RESTAURADAS.
EL HOTEL NO ESTABA LISTO PARA RECIBIR HUESPEDES.
LAS PICSINAS EL DIA VIERNES NO FUNCIONABAN.
EL SABADO SOLO LA GRANDE
EL DOMINGO AMBAS.
EL CHEK-IN DURO.MAS DE 20 MINUTOS. LA.PERSONA NO SABIA QUE HACER CUANDO LA RESERVA ERA ATRAVEZ DE BUSCA UN CHOLLO.
LA COMIDA UN DESASTRES. PER UN VERDADERO DESASTRE. MAS DE LO QUE PUEDES IMAGINAR.
DURANTE LA COMIDA SONABA LA ALARMA QUE NOS QUITABA LA.POCA PAZ QUE HABÍA. LA COMIDA OARA LOS NIÑOS INCOMIBLE. LOS HELADOS DERRETIDOS. LA ESTACION DE BEBIDAS UNA SOLA PERSONA Y SE QUEDABA SIN VASOS CONSTANTEMENTE. Y SI LE PEDIAN ALGP DIFERENTE A CERVEZA O COCA COLA TENIA QUE SALIR DEL.COMEDOR A OTRA SALA PARA BUSCAR UNA SOLA.PERSONA POR DIOS UNA SOLA.PERSONA. LA GERENTE VIVIA EN MARNIA. SE.LE COMUNICABA LAS INCIDENDENCIAS Y DECIA QUE ESO NO ERA ASI.. TENEMOS FOTOGRAFIAS DE TODO QUE DEMUESTRAN LO.CONTRARIO. EL BAR CON POCOS CÓCTELES... NO TENIA HIERBA BUENA NI LIMA....QUE DEJABA LA CARTA REDUCIDA A LA MITAD...
EL COMEDOR ABRIA MEDIA HORA TARDE DURANTE EL.SABADO Y DOMINGO.
Low staff motivation
The lack of children's entertainment
That the swimming pools are not in operation.
The little or no activity of the lifeguards.
The siren at lunchtime.
The poor organization in the dining room.
Apart from opening late, not all the dishes were ready and served....
The pasta for the children was disgusting.
La poca motivación del personal
El no contar con animación infantil
Que las piscinas no establecen funcionando.
La poca o nula actividad de los socorristas.
La sirena a la.hora de comer.
La mala organización en El comedor.
A parte d eabrir tarde no estaba listo ni servido todos los platos...
La pasta para los niños asquerosa.
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3
Pedro
Travelled with family
August 2021
Nothing
Nada
We had to call to clean the terrace, chairs and tables, they left us a broken clothesline, we had to ask for another one. The hotel needs a coat of paint, the elevator was stuck between floors, queues of 1 hour for buffet, the lifeguards fought with the animation staff. At check out, not even a thank you.
Tuvimos que llamar para limpiar terraza, sillas y mesas nos dejaron tendedero partido, tuvimos que pedir otro. El hotel le falta una manita de pintura, el ascensor se quedaba entre plantas atrancado, colas de 1 hora para buffet, se peleaban los socorristas con los compañeros de animación. En el check out, ni las gracias.
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8.3
Gabriel
Travelled with family
August 2021
Excellent staff
El personal excelente
Little variety of meals
Poca variedad de comidas
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6
María Isabel
August 2021
The food was very bad and repeated and totally cold, the beds were very bad, the mattresses were very hard and the springs stuck to you.
La comida era malísima y repetida y totalmente fría las camas malísima los colchones se te clavan los muelles
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9
Angel
Travelled with family
August 2021
The room was great, the cleanliness was good, the food was good and varied, the animation guys were great, all the reception staff, waiters and cleaners were all good. ,,,,
La habitación genial grande la limpieza bien ,la comida buena y variada, los chicos de animación genial,todo el personal recepción camareros y limpieza todos bien,,,,
To put a downside, at mealtimes we had to do two shifts so as not to get so many people together, we started at 1:00 pm until 2:15 pm, of course when we finished at 2:00 pm there were some queues waiting to eat, as a precaution covid,,,,,
Por poner una pega,ala hora de las comidas había que hacer dos turnos para no juntarnos tanta gente nosotros empezábamos a la 13 horas asta las 14,15 claro cuando nosotros acabamos alas 14 había unas colas para comer esperando,,por precaución covid,,,
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7.3
Francisco Javier
Travelled with couple
August 2021
Food well cooked and of good quality, the maintenance staff excellent.
Comida bien cocinada y buena calidad.El personal de mantenimiento excelente
Waiters and cleanliness very fair.
Camareros de salón y limpieza muy justiito
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8.7
Jose Manuel
Travelled with family
August 2021
Varied buffet, quite good some dishes, desserts and always replenished immediately. Great pools and entertainment! We stayed in an apartment and it was very spacious.
Buffet variado, bastante buenos algunos platos, postres y siempre reponen de inmediato. Genial las piscinas y la animación!! Estuvimos en un apartamento y era muy espacioso
The elevator to get to the apartment is slow, outdated and you had to wait a long time to get up or down.
and you had to wait a long time to go up or down.
El ascensor para llegar al apartamento, es lento, anticuado y
habia que espera mucho tiempo para subir o bajar
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