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AluaSun Marbella Park

Name: AluaSun Marbella Park
Address: Carretera de Cádiz, Km. 192, Marbella, Málaga, 29600, Spain
Price range: Descubre precios y ofertas para este alojamiento
Rating: 7.1

Carretera de Cádiz, Km. 192 9.8 km from the centre of Marbella

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Facilities and services

Wifi and Internet

Children and animation

Pets

See all services and facilities

Check-in and check-out times

Check-in

from 15:00 h to 22:00 h

Check-out

from 07:00 h to 12:00 h

AluaSun Marbella Park Carretera de Cádiz, Km. 192

Hotel location

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Accommodation features

Internal parking

Pet-Friendly

Water Slides

Pool

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Facilities and services

Main Areas

24 h reception

Heating in the main facilities

Air-conditioning in the main facilities

Lift

Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)

Restaurant

Bar

Wifi and Internet

Wi-Fi

Free Wi-Fi in common areas

Free Wi-Fi

Main Hotel Services

Games room

Laundry Service

Car Hire

Free Luggage Room

Loungers

Safe at the reception Extra charge

Facilities

Garden

Balcony

Fintess Centre

Ping Pong

Pool table Extra charge

Zona de juegos

Solarium

Darts

Children and animation

Children's Club

Live entertainment

Pets

Pets are allowed (upon request) Extra charge

Swimming pools

Outdoor Pool (summer)

Outdoor pool (all season)

Water slides at the hotel

Cuisine

Kiddies menu

Activities

Yoga classes

Fitness classes

Car Park

Parking Extra charge

No booking is necessary. Please ask when you arrive.

Room services

These services are general and may vary according to the type of room.

General room services

Telephone

Balcony

Towels available

Heating

Air Conditioning

Alarm Service

Safe

Bathroom

Bathtub

Toilet

Shower or bathub

Hairdryer

Private bathroom

Toilet paper

Shampoo

Shower gel

Other services

Access to upper floors by elevator

Socket near the bed

Check-in/out and other info

Breakfast: from 08:00 a.m. to 10:30 a.m.

Lunch: from 1 pm to 3:00 p.m.

Dinner: from 8 pm. to 10:15 p.m.

Bar-pool schedule: from 10: 30h to 00: 00h

Safe deposit box: € 3 / day

Pet Policy

This accommodation is pet friendly. To consult its conditions, it is essential that you send us a message through the contact section informing the weight of your pet.

About the accommodation

Located in the city and municipality of Marbella, in the province of Malaga. The accommodation is 800 meters from the beach and is 14km from the city center.

The hotel AluaSun Marbella Park 4 * has 24 hour reception, air conditioning, heating and outdoor car park for a fee. Also, next to the outdoor pool there is a terrace with sun loungers and a pool bar (and for rainy days, there is a lobby bar). It also has free wifi connection .

It has a total of 316 rooms fully equipped with telephone, television, safe, air conditioning, heating and bathroom with bathtub (except for the adapted rooms, which have bathtub and shower) and hairdryer.

In addition to enjoying the surroundings and the wonderful beaches of the Costa del Sol we recommend visiting other nearby tourist towns in the area such as: Estepona, Calahona, Mijas or Fuengirola.

Book now at the AluaSun Marbella Park 4*.

Some of the services listed may require a fee. You can check the rates directly at the accommodation. All information in this listing is subject to change by the accommodation. If you have any questions, please contact us.

Legal information

This accommodation is managed by a legal entity. The provision of the accommodation service is therefore carried out within the framework of a business or professional activity.

What our travellers say

7.1

Very good

Based on 673 reviews

Real reviews

All reviews are checked and verified.

Real reviews

All reviews are checked and verified.

6.7 Gio September 2021 Great staff and fantastic entertainment for the children

El personal que atiende y la animación fantástica para los niños

The customer environment leaves much to be desired, I think the hotel manager should be allowed the luxury of kicking out customers who go to the sites to constantly mess up and annoy others.

El ambiente de clientes deja mucho que desear, creo que el director de hotel se tendría que permitir el lujo de echar a clientes que van a los sitios para meter la pata constantemente y molestar a los demás.

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Very good

2 Patrícia Travelled with family August 2021 Nothing at all

Nada de nada

I sadly did not like anything at all about the hotel, I have already put it in a review on google and if I had read them before buying the voucher, I would not have done it ...totally agree with all the opinions of Google aluasum or now called rock Marbella ... bad everything, old, lousy food very very lousy, room was oíia at night the pipes above as if they were tríenos you woke up, I could not sleep a night well, and eat and rest much less, Disappointing the truth

No me ha gustado tristemente nada de nada del hotel, ya lo he puesto en una reseña en googlee y si las hubiera leído antes de comprar el bono, no lo hubiera echo …totalmente de acuerdo con todas las opiniones de Google del aluasum o ahora se llama rock Marbella … malo todo, viejo, comida pésima muy muy pésima, habitación se oíia por la noche las tuberías de arriba como si fueran tríenos te despertabas, no he podido dormir una noche bien , y comer y descansar mucho menos , Decepcionante la verdad

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Disappointing

8.7 Jose Luis Travelled with family August 2021 The friendliness of the reception staff and pool waiters

La simpatía personal recepción y camareros de la piscina

The pool deck chairs were always occupied by towels.

Las hamacas de la piscina siempre estaban ocupadas por toallas

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Fabulous

5 Sara Travelled with family August 2021 Good location. The pool area with slides is very good. You eat in shifts and that avoids uncontrolled capacity.

Buena ubicación . la zona de piscina con toboganes está muy bien. Se come por turnos y eso evita aforo descontrolado

Fairly clean. Buffet with normal / low quality. All inclusive with limitations in quantity, the water does not enter and when they seem to tell you that they have no more to peck a snack.

Limpieza justita . Buffet con calidad normal /baja. Todo incluido con limitaciones en cantidad , el agua no entra y cuando les parece te dicen que no les queda más para picotear algún snack .

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Pleasant

4 Maria Del Pilar Travelled with family August 2021 Attention from waiters and entertainers

La atención de camareros y animadores

The food was disgusting.

La comida, era asquerosa.

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Disappointing

5 Gema Travelled with family August 2021 Without a doubt, the attention of the waiters, the entertainers and the lifeguards is the best.

Sin duda alguna la atención de los camareros , los animadores y los socorrista s

The food is lousy, very bad.

La comida es pésima, malisima.

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Pleasant

9.3 Angela Travelled with family July 2021 I have loved this trip in this family hotel my son has enjoyed a lot in the slides the buffet is very varied and the manager is very meticulous with his work you can see that he does his job well, I would love to return someday to Marbella and go through this hotel.

Me ha encantado este viaje en este hotel familiar mi hijo ha disfrutado mucho en los toboganes el buffet es muy variado y el gerente es muy meticuloso con su trabajo se ve que hace bien su trabajo , me encantaría volver algún día a Marbella y pasar por este hotel

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Superb

9.3 Beatriz Travelled with couple July 2021 Best impossible..... The pool staff is amazing..... The girl is lovely and I would definitely come back.

Mejor imposible..... El personal de las piscina increíble..... La chica es encantadora y sin lugar a dudas volvería

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Superb

8 Belén Travelled with family July 2021 The animation was great, the food was very good too.

La animación genial,la comida nos ha gustado mucho tambien

We had a breakdown in the bathroom, we told the reception and they did not fix it, and the covid issue had no control whatsoever, the capacity was more than exceeded to be at the highest level in that area.

Teníamos una avería en el cuarto de baño,lo dijimos en recepción y no nos lo arreglaron,y el tema covid no había control ninguno, aforos más que sobrepasados para estar en el nivel más alto por esa zona

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Fabulous

8.3 Jordi Travelled with family July 2021 The best thing is the pool for children and not so children and the terrace to eat. Highly recommended.

Lo mejor la piscina para los niños y no tan niños y la terraza para comer. Muy recomendable.

Lack of parking, but parking is very close and free.

La falta de parking, pero se aparca muy cerca y gratis.

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Fabulous

8.7 Miguel Travelled with family July 2021 Lack of variety in meals

Poca variedad en las comidas

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Fabulous

3.7 Beatriz Travelled with family July 2021 The pool area

La zona de piscina

There is a crazy lack of control! We were in all inclusive and (all inclusive) had nothing just entered drinks and entered whoever wanted to take food or drink something, you had q go all day with cards or glasses cn the bad machine coffee and the payment and not to mention the waiter did not know how to pour coffee, the pool bar with only one employee the queue reached ala pool area to order something, the performances of children always the same, at night you can not see anything xq there is barely light in the garden area and above the first day alas 20:30 in the evening we ran out of water to shower to go to dinner and in the dining room a stench of fried food that you die as if you were stuck in the kitchen. In short I will not return and would not recommend it ahh and another thing is not called Alasun Marbella Park is called Roc Marbella Park and knowing the Roc chain I get to know it and I do not go.

Hay un descontrol de locos! Estuvimos en todo incluido y de (todo incluido) no tenía nada no entraba apenas bebidas y entraba quién quisiera a coger comida o tomar algo,tenías q ir todo el día con las tarjetas o cn los vasos el café de máquina malísimo y el de pago ya ni te cuento el camarero no sabía echar café,el bar de la piscina con un solo empleado la cola llegaba ala zona de la piscina para pedir algo,las actuaciones de niños siempre las mismas,de noche no se ve nada xq apenas hay luz en la zona ajardinada y encima el primer día alas 20:30 de la tarde nos quedamos sin agua para ducharnos para ir a cenar y en el comedor una peste a fritanga q te mueres cómo si estuvieras metido en la cocina. Resumiendo no volveré y no lo recomendaría ahh y otra cosa no se llama Alasun Marbella Park se llama Roc Marbella Park y conociendo la cadena Roc lo llego a saber y no voy.Pésimo

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Disappointing

5 Amor Travelled with family July 2021 Swimming pool and slides for children

La piscina y los toboganes para los niños

The cleanliness was poor in the common areas of the buildings, the food was a little variety, and the snackc everyone could enter to consume without control of all-inclusive.

La limpieza era escasa en las zonas comunes de los edificios, la comida era un poca variedad , y el snakc todos podían entrar a consumir sin control de todo incluido

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Pleasant

3.2 Ana Belen July 2021 I did not like the fact that, being all inclusive, I did not get water or mojitos.

No me ha gustado que siendo todo incluido no me entrase el agua ni los mojitos

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Disappointing

6.7 Gregorio Travelled with couple July 2021 Cleaning,fruit,gazpacho , fish

Limpieza,fruta,gazpacho , pescado

They are in the middle of nowhere have a piece of entrance to the hotel at the same margin of the A7, and have it fully bounded so that you pay a loose parking 20 euros and if you do not go walk along the side of the road and park behind in a supermarket, and the roll of the plastic cup until you leave your glass dry you can not fill again, i waiter for the entire pool in the end..... you can see them from far .... the address are some clever.the pool is small, the desserts do not taste anything, the paella is suck a carton

Están en medio de la nada tienen un pedazo de entrada el hotel al mismo margen de la A7 , y lo tienen totalmente acotado para que pagues un parking sueltes 20 euros y si no pues vete andando por la cuneta de la carretera y aparcas por detrás en un supermercado, y el rollo del vaso plástico hasta que no dejes seco tú vaso no puedes llenar otra vez, i camarero para toda la piscina en fin..... se les ve desde lejos.... la dirección son unos listos.la piscina es pequeña, los postres no saben a nada,la paella es chupar un carton

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Very good

6.7 Alejandro Travelled with couple July 2021 They cleaned the room well, but left the sheets that were previously on, we noticed because they were dirty.....

Nos limpiaron la habitación bien, pero dejaron las sabanas que había puestas anteriormente, nos dimos cuenta porque estaban sucias….

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Very good

8.3 Robert Travelled with family July 2021 We loved our stay, super nice staff, animation and games, the food was not bad, the rooms were also good and the site was exceptional.

Nos ha encantado la estancia, súper agradable el personal, animación y juegos, la comida nada mal, las habitaciones bien también y el sitio excepcional

Contacting the hotel to reserve a crib was impossible, either they did not take it or when they did take it they passed you on to reservations in Madrid, which could not do anything as it was an exclusive offer of the hotel. Then at the reception, once we were on site, they told us that there were no problems and that they would provide us with the crib, which never arrived.

Ponerme en contacto con el hotel para reservar cuna fue imposible, o no lo cogían o cuando lo cogían te pasaban con reservas en Madrid, los cuales no podían hacer nada al ser una oferta exclusiva del hotel. Luego en recepción, ya estando en el lugar, nos dijeron que no había problemas que nos pondrían la cuna, la cual nunca llegó.

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Fabulous

8 Judit Travelled with couple July 2021 The staff, very attentive and friendly, the food was quite good.

El personal ,muy atento simpáticos ,comida bastante bien

The cleanliness of the rooms was rather poor, too much capacity for the pool, and many queues at the bar.

La limpieza de las habitaciones más bien escasa ,demasiado aforo para la piscina ,y muchas colas en el bar

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Fabulous

3.7 Eva María Travelled with family July 2021 The animation is spectacular, current, renovated, designed for children and adults. The whole day was organized to have fun. Great professionals, high quality shows. Highlight the massage service, friendly and close, the masseuse is a great professional, she treats you with care, with love, and her massages are healing, she does not spend the hour and that's it, she looks for your problem and helps you feel better, that is to love her profession. The bus service to the beach every 30 minutes is another plus, comfortable and very accessible.

La animación es espectacular, actual, renovada, pensada para niños y adultos. Todo el día estaba organizado para divertirse. Grandes profesionales, espectáculoIs de gran calidad. Destacar el servicio de masajes, amables y cercanos, la masajistas es un gran profesional, te trata con mimo, con cariño, y sus masajes son sanadores, ella no pasa la hora y ya esta, busca tu problema y te ayuda a encontrarte mejor, eso es amar su profesión. Sales de allí como en una nube, mil gracias por todo.El servicio de bus a la playa cada 30 min es otro punto a favor, cómodo y muy accesible.

I felt cheated, the all-inclusive is a deception, the quality of the products is bad and there is no staff to meet the demand. It also does not include parking, which on top of that is in the sun. The hotel is not a 4 star hotel at all, it is old and uncared for. The food is repetitive, with no menu for national tourists and even less for children. The organization and management of the hotel is very bad, bad information of their services and little control both in the pools and in the enclosures of the all inclusive. They should change the lifeguards and hire specialized and qualified staff, they are not aware of the children, they just talk, flirt and fool around. I do not know what they are paid but the safety of a hotel in the pool area is one of the most important aspects, I do not understand how they leave the lives of their guests in such unconscious people.

Me he sentido estafada, el todo incluido es un engaño, la calidad de los productos mala y sin personal para poder atender la demanda. Además no incluye el parking, que encima está al sol. El hotel no es para nada un 4 estrellas, está viejo y sin cuidar. La comida es repetitiva, sin menú para turista nacional y menos para niños. La organización y gestión del hotel es muy mala, mala información de su servicios y poco control tanto en las piscinas como en los recintos del todo incluido. Deberian cambiar a los socorristas y contrátar personal especializado y cualificado, no están pendientes de los niños, solo se dedican a hablar, ligar y hacer el tonto. No se que les pagarán pero la seguridad de un hotel en el área de piscinas es uno de los aspectos más importantes, no entiendo cómo dejan la vida de sus huéspedes en semejantes incoscientes

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Disappointing

5.8 Vicente Travelled with couple July 2021 The facilities along with the staff and especially the animation quite well, too many children, as a married couple without children bad, it is a hotel to enjoy with children.

Las instalaciones junto al personal y sobre todo la animación bastante bien, demasiado niño, como matrimonio sin hijos mal ,es un hotel para disfrutar con niños.

The food the food and the food, I repeat it in the same way that the food was repeated, the same desserts 5 days and practically the same food, in food 2 on 10 puncturia I

La Comida la comida y la comida ,lo repito de la misma forma que se repetia la comida,los mismos postres 5 días y prácticamente la misma Comida,en comida 2 sobre 10 punturia yo

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Pleasant

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Frequently asked questions about AluaSun Marbella Park

Does the AluaSun Marbella Park have wifi connection?

The AluaSun Marbella Park offers free Wi-Fi throughout the hotel.
The AluaSun Marbella Park offers free Wi-Fi in public areas.
The AluaSun Marbella Park has Wi-Fi.

Can I stay with a pet at AluaSun Marbella Park?

Pets are allowed at AluaSun Marbella Park (on request and direct payment at the hotel). Check the conditions.

Does the AluaSun Marbella Park have a swimming pool?

Yes, AluaSun Marbella Park has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.

Outdoor swimming pool (summer season)
Outdoor swimming pool (all season)
Water slides at the hotel

Does the AluaSun Marbella Park have a 24h reception?

Yes, AluaSun Marbella Park has a 24-hour reception.

Is there heating in AluaSun Marbella Park?

Yes, AluaSun Marbella Park has heating in the common areas.

Is there air conditioning in the common areas at AluaSun Marbella Park?

Yes, AluaSun Marbella Park has air conditioning in the common areas.

Is there a restaurant at AluaSun Marbella Park?

Yes, AluaSun Marbella Park has a restaurant.

Is there a bar at AluaSun Marbella Park?

Yes, AluaSun Marbella Park has a bar.

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Google	__Secure-3PSIDTS	Stores an encrypted timestamp to maintain user sessions and preserve user preferences.	Google	1 year
Cloudflare	__cf_bm	Security cookie that manages traffic and filters malicious bots.	Cloudflare	30 minutes
Facebook	_fbp	Delivers advertising products, such as real-time offers from third parties.	Facebook	3 months
Hotjar	_hjSessionUser_userId	Identifies the same user across multiple sessions.	Hotjar	1 year (approx.)
Hotjar	_hjSession_userId	Maintains session data for the current visit.	Hotjar	Session
TikTok	_tt_enable_cookie	Determines if the browser accepts cookies.	TikTok	13 months
TikTok	_ttp	Tracking and analytics cookie measuring ad performance.	TikTok Analytics	3 months
Microsoft Bing Ads	_uetsid	Tracks user interactions with advertising.	Microsoft Bing Ads	24 hours
Microsoft Bing Ads	_uetvid	Tracks user interactions with advertising.	Microsoft Bing Ads	2 weeks (approx.)
Amazon Ads	ad-id	Helps deliver relevant ads and measure performance.	Amazon Advertising	7 months
Amazon Ads	ad-privacy	Manages user privacy preferences related to advertising.	Amazon Advertising	2 years
Hotjar	exp_pricing_fall_assignment	Assigns users to pricing experiments.	Hotjar	1 month
Twitter (X)	guest_id	This cookie collects information about the user's visits to the website (e.g.; how many times the user has visited the website, how much time has elapsed, which pages have been visited). This data is used to personalize and improve the service offered by Twitter (X).	Twitter (X)	2 years
Twitter (X)	guest_id_ads	Collects visitor behavior information from multiple websites. This information is used on the web to optimize advertising relevance.	Twitter (X)	2 years
Twitter (X)	guest_id_marketing	Cookie used by Twitter for marketing and ad personalization purposes.	Twitter (X)	2 years
Twitter (X)	muc_ads	Used for ad personalization and performance measurement.	Twitter (X)	2 years
Twitter (X)	personalization_id	Stores preferences to personalize content and ads.	Twitter (X)	2 years
TikTok	odin_tt	Tracks and analyzes user behavior.	TikTok	13 months
TikTok	tt_chain_token	Tracks user behavior across pages and sessions.	TikTok	5 months
TikTok	ttwid	Identifies users to deliver recommendations and ads.	TikTok	11 months
TikTok	ttcsid*	This cookie, managed by TikTok, tracks the session when a user clicks on TikTok ads. It allows to assign a unique identifier to better understand the user's behavior and measure the actions or conversions performed during that same session.	TikTok	3 months
Spotify	__spdt	Cookie used by Spotify to analyze user interactions on a website, specifically focusing on the actions audio users take after listening to or watching an ad.	Spotify	13 months
DoubleClick (Google)	test_cookie	This cookie is used to determine whether the user's browser supports cookies.	Google Ads / DoubleClick	15 minutes
Google	g_state	Stores the user's logout state and is set when using the One Tap popup or automatic login.	Google One Tap	7 days
Google	g_csrf_token	Used as a security measure to verify the authenticity of requests during login with Google and protect the user against CSRF attacks.	Google One Tap	5 minutes
Google	LSOLH	Cookie used to manage the user session and authentication in Google services.	Google	1 year
Google	__Secure-ENID	This cookie is used by Google to remember user preferences and other relevant information in order to improve the browsing experience.	Google	13 months
Google	NID	This cookie is used by Google to remember user preferences and other relevant information in order to improve the browsing experience.	Google	6 months
Datadog	_dd_s	Cookie used to aggregate all events generated from a single user session across multiple pages. It contains the current session ID, whether the session is excluded due to sampling and the session expiration date. In this way, the system can better understand how the user uses the various sites in that session.	Datadog	4 hours
Amazon CloudFront	CloudFront-Key-Pair-Id	Used to control access to restricted content in CloudFront.	Amazon CloudFront	Varies by configuration
Amazon CloudFront	CloudFront-Policy	Contains the base64-encoded access policy for restricted content.	Amazon CloudFront	Varies by configuration
Amazon CloudFront	CloudFront-Signature	Contains the digital signature of the access policy to verify authenticity.	Amazon CloudFront	Varies by configuration

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