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9.1
983 reviews
Staff
Excellent
Hotel Facilities
Excellent
Cleanliness
Excellent
9.1
983 reviews
Staff
Excellent
Hotel Facilities
Excellent
Cleanliness
Excellent
Food
Excellent
Price Quality Ratio
Excellent
Rooms
Very good
Highlighted ​Facilities and services
Spa and wellness
Children and animation
Ski locker
See all services and facilities
Check-in and check-out times
Check in
From 15:00
Check out
Before 11:00
Hotel Princesa Parc Excellence (ex Diana Parc) Ctra. General – Arinsal
Hotel location
See map
Accommodation features
Internal parking
Pool
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Hotel Princesa Parc Excellence (ex Diana Parc)
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Facilities and services

Main Areas

24 h reception

Restaurant

Restaurant
Bar

Spa and wellness

Sauna

Main Hotel Services

Laundry Service
Bicycle Rental
Safe at the reception
Door man
Pool sunshade

Facilities

Garden
Balcony
Lounge with TV
Games

Children and animation

Children's Club

Ski locker

Free Ski Lockers

Swimming pools

Outdoor Pool (summer)

Wifi and Internet

Free Wi-Fi

Activities

Ski
Snowboard

Check-in/out and other info
Important information: please note that upon arrival at the hotel, you will be asked to provide a credit card as a guarantee.
Breakfast: from 07:30h to 10:30h.
Dinner Schedule: from 19:30h to 22:30h (Open in high season - Winter and Summer)
Bar-bowling hours: from 17:00h to 01:00h.
Bowling Supplement: 6€ per person per game.
Spa: Adult price (from 12 years old) 16€/60 minutes. Price for children (from 3 to 12 years old) 11€/60 minutes. Minors must be accompanied by an adult. Spa from 3 years old.
Adult spa hours (from 13 years old): Monday to Saturday: from 13:00h to 21:00h.; Sundays: from 09:00h to 21:00h.
Children's Spa schedule (from 3 to 12 years old): Monday to Saturday, from 3:00 p.m. to 18:00h; Sundays, from 09:00h to 11:00h and from 3:00 p.m. to 18:00h
Spa access: Please contact the Wellness area to make the prior booking.
Spa maintenance stops: For the year 2026, maintenance shutdowns are scheduled from April 12 to 17, inclusive, and from November 22 to 27, inclusive.
Gym: free (prior booking at the spa reception).
Outdoor pool hours: from 10 am. to 8 pm.
Safe: free of charge!

Parking

The accommodation has an indoor car park with extra charge
  • 21€ / Per night
This accommodation does not allow you to reserve your car park space in advance. Car Park is subject to availability at the time of your arrival.
To consider:
  • Car Park with electric charger for 27 €.

Pet Policy

Pets are not permitted in this accommodation.

About the accommodation

The Hotel Princesa Parc Excellence 5* is part of the Princesa Parc Mountain Resort & Spa leisure complex. Completely renovated in 2014, it offers all kinds of amenities wrapped in the luxury of a five-star establishment. It also has its own Louis XV gourmet restaurant, equipped with an open kitchen.

The rooms have been renovated and redecorated, combining a modern style with classic touches. All of them have Smart TV. Also noteworthy is its wellness center and spa.

The Hotel Princesa Parc Excellence 5* is ideally located just 150 metres from the Arinsal cable car, offering direct access to the ski slopes and allowing you to reach the capital, Andorra la Vella, in 15 minutes.

Modernity, comfort and luxury are the elements that define this hotel, designed for rest, leisure, leisure and relaxation, both for couples and family tourism. Its main areas, such as the bowling bar, the piano bar and the Wellness Spa, reinforce its character as an establishment where comfort, relaxation and leisure are perfectly combined.

We invite you to discover its facilities and make your next stay in Andorra a unique experience.

 

 

Some of the services listed may require a fee. You can check the rates directly at the accommodation. All information in this listing is subject to change by the accommodation. If you have any questions, please contact us.

Tourism tax

The tourism tax isn't included in the booking price, as it's mandatory to pay this tax directly at the hotel reception. Children under the age of 15 are exempt from this tax. 
The tourism tax in a 5 * Hotel is 3.14 € per person and night.

What our customers are saying about the accommodation

9.1
Excellent
Based on 983 reviews

Photos shared by our customers

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Select a topic to see specific reviews
Staff(80)
Rooms(61)
Food(52)
Breakfast(34)
Cleanliness(31)
Location(28)
Facilities(24)
Car Park(14)
Maintenance(12)
Accommodation(11)
Dinner(10)
Bar(10)
Buffet(8)
Comfort(7)
Jacuzzi(7)
Air conditioning(6)
Landscape(6)
Children(5)
Management(4)
Welcome(4)
Real reviews
All reviews have been carefully checked and verified.
Real reviews
All reviews have been carefully checked and verified.
9.1 Aroa Travelled with couple August 2025 Everything, the room is very cool, the staff are all very friendly, the place is beautiful. Every time we go to Andorra, we come here, it's great.
Todo, la habitación muy chula, el personal muy amables todos, el lugar es precioso. Cada vez que vamos a Andorra venimos aquí, es genial.
The food at the Luis XV restaurant is not really worth it. The desserts are inedible and the wait is very long. They allowed us to switch to the buffet and it was so much better.
La comida del restaurante Luis XV no vale demasiado la pena. Los postres no se pueden comer y la espera es muy larga. Nos permitieron cambiarnos al buffet y muchísimo mejor.
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Excellent
10 José Luis Travelled with couple August 2025
la tranquilidad, naturaleza , el clima y el personal.
En la reserva pone que entran siete excursiones y al ir a reservarlas eran todas de senderismo y lógicamente no pudimos hacer ninguna porque eran bastante complicadas para nosotros,la guía dijo que les había avisado el año pasado pero no sé rectifico.
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Excellent
10 José Angel Travelled with couple August 2025
Ya había estado en este hotel, y si repito es por algo. No se puede reseñar nada negativo.
No tenía aire acondicionado frío, cosa que lo están remediando. Están de obras colocándolo, cosa que no afecta al buen funcionamiento del alojamiento.
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Excellent
9.1 Juan Luis Travelled with couple August 2025
Paisaje y seguridad cuidadana
El hotel es perfecto, es la tercera vez que lo eligo
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Excellent
7.4 Isabel Travelled with couple July 2025
La piscina ,y el bar con bolera ,billar ,futbolín etc
La bañera de hidromasaje nada más llenarla salió el agua marrón por el oxido de las tuberías,la respuesta en recepción fue que era normal ,ni siquiera subieron a verlo,decepcionante.En el restaurante no nos gustó la comida ponían trufa en todo y algunos platos no estaban bien cocinandos.
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Good
9.7 Alberto Travelled with family July 2025 Very happy overall
Muy contentos en general
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Excellent
6.6 Lidia Travelled with family July 2025
Entorno magnifico, el hotel tiene de todo para pasar ratos entretenidos, eso si todo previo pago. El personal muy amable.
Las habitaciones bastantes dejadas, el mobiliario muy viejo y roto. El sofa-cama era horrible, super incomodo. La limpieza deja mucho que desear. Todo hacia olor a viejo, aunque intentan camuflarlo con vaporizadores de olor. No corresponde a un hotel de 5 estrellas. Ya sabiamos que por fecha no entraba el spa, que tuvimos que pagar a parte, pero, en teoria, habia excursiones diarias y al llegar allí nos dijeron que las excursiones eran para un nivel medio y que si no estabas acostumbrado o tenias un nivel minimo no las podias hacer así que no pudimos hacer ninguna. La piscina exterior esta muy bien pero no pudimos disfrutarla mucho porque hacia frio y ,aunque es climatizada, el agua estaba helada. (uno de los motivos para escoger este hotel fue por las excursiones y la piscina). Las bebidas muy caras. La verdad que un poco decepcionante para el precio que hemos pagado.
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Good
10 Raquel Travelled with couple July 2025
Sin duda las cenas son maravillosas tanto por la calidad de su cocina que por su atención del servicio.
Si tuviera que poner un pero sería por el precio de su aparcamiento, 15 o 20 euros por noche es algo excesivo a mi parecer.
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Excellent
6.9 Francisco Travelled with family July 2025
El hotel en general esta muy bien pero necesita reforma y cambiar muchas cosas para ser 5 estrellas
Precio demasiado alto y necesita cambiar bastantes cosas para ser un 5 estrellas
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Good
4.8 David Travelled with couple July 2025
Decepcionante, Nos alojamos en habitación con bañera hidromasaje y el agua salia con oxido no pudimos hacer uso. solicite la devolución de la reserva y no quisieron, me ofrecieron algo a cambio pero no cubrió para nada el tiempo y los planes de ese finde semana.
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Basic
9.1 Constantino Travelled with family July 2025
Todo muy bien, pero nos queríamos duchar y de la ducha salía el agua marrón. No pudimos ducharnos ni disfrutar de la bañera hidromasaje
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Excellent
9.7 Richard Travelled with couple July 2025
El personal muy amable. La calidad del restaurante Louis XV es execelente. El bar piano muy bien, el café buenísimo. El entorno en general, perfecto. El SPA muy agradable, con muchas salas y experiencias.
Por poner algo simplemente, pero que no nos ha molestado, la bañera de hidromasaje tenía unos desconchones, pero como he dicho, sin más importancia.
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Excellent
10 Sonia Travelled with couple July 2025
Nos ha encantado el hotel, la habitación, las actividades para hacer, el spa muy bien equipado y tranquilo de 19 a 20 horas. Los desayunos y carta del restaurante Luis XV una maravilla, todos los platos exquisitos. Alfonsina, la metre del restaurante un encanto y muy atenta y amable con nosotros. La ubicación espectacular en plena montaña. Parking gratuito cercano. Actividades de senderismo diarias muy divertidas. La zona de bar muy equipada con máquinas recreativas, zona infantil, bolera, billares… Limpieza en la habitación y cuidados detalles y buenas vistas. Volveremos sin duda a este hotel ya referente para nosotros en Andorra.
Nada, todo nos pareció estupendo y repetiremos.
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Excellent
10 Mar Travelled with couple June 2025 I loved the room, the pool was great and the bowling alley. The reception staff were super friendly and they solve all your doubts.
Me encanto la habitación, la piscina genial y la bolera. Las personas de recepción super amables y te resuelven todas las dudas.
The hotel is under construction, but it does not prevent you from doing all the activities and seeing all the facilities.
El hotel está en obras, pero no impide hacer todas las actividades y ver todas las instalaciones.
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Excellent
9.1 Txell June 2025 Excellent quality/price ratio
Calidad/precio excelente
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Excellent
10 Maria Soledad June 2025
La opcion del servicio 5 estrellas es excelente, la comida a la carta de muy buena calidad y el desayuno también.
Todo excelente
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Excellent
8.9 Raquel Travelled with family June 2025 Very good treatment from the staff.
Muy buen trato del personal.
The schedule of the children's area was not fully met, it didn't open at the indicated time in the mornings.
El horario de la zona infantil no se cumplía del todo, por las mañanas no abría a la hora indicada.
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Very good
9.4 Valentín Travelled with couple June 2025 Very rewarding
Muy gratificante
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Excellent
9.1 Aida Travelled with couple June 2025 The amazing room, huge and with a terrace with beautiful views of the mountains. It has been wonderful to stay in room 5104. I love Arinsal.
La habitación alucinante, enorme y con una terraza con vistas preciosas a la montaña. Ha sido una maravilla alojarse en la habitación 5104. I love Arinsal
The pillows a little too soft for my taste and the breakfast you ordered à la carte was average leaning towards bad, but the cold buffet was very good.
Las almohadas un poquito blandas para mi gusto i el desayuno que pedias a carta regular tirando a mal, pero el buffete frio muy bien.
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Excellent
10 Jessica Travelled with couple November 2024 it was with parking included, but it was removed from the hotel.
era con parkin incluido, pero era retirado de hotel.
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Excellent
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Frequently asked questions about Hotel Princesa Parc Excellence (ex Diana Parc)

Does the Hotel Princesa Parc Excellence (ex Diana Parc) have wifi connection?

The Hotel Princesa Parc Excellence (ex Diana Parc) offers free Wi-Fi throughout the hotel.

Does the Hotel Princesa Parc Excellence (ex Diana Parc) have a swimming pool?

Yes, Hotel Princesa Parc Excellence (ex Diana Parc) has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.
  • Outdoor swimming pool (summer season)

Does the Hotel Princesa Parc Excellence (ex Diana Parc) have a 24h reception?

Yes, Hotel Princesa Parc Excellence (ex Diana Parc) has a 24-hour reception.

Is there a restaurant at Hotel Princesa Parc Excellence (ex Diana Parc)?

Yes, Hotel Princesa Parc Excellence (ex Diana Parc) has a restaurant.

Is there a bar at Hotel Princesa Parc Excellence (ex Diana Parc)?

Yes, Hotel Princesa Parc Excellence (ex Diana Parc) has a bar.

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