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Hotel City M28

Av. Meritxell, 28, Andorra la Vella
6.6 See 896 reviews

Check-in/out and other info

Accommodation facilities/services

Pet Policy

This accommodation allows pets with the following conditions:
  • Maximum weight: No weight limit!
  • Price: 5 €/night and pet
  • Upon your arrival, the hotel will give you some rules of coexistence to make your stay as pleasant as possible :)
Important Information: Once you've completed your booking, please send us a message via the contact section to inform us that you will be travelling with your pet. This allows us to notify the accommodation in advance, ensuring everything is prepared for your arrival.

About the accommodation

The 2-star Hotel City M28 (ex Hotel Cassany) is located in the commercial centre of Andorra la Vella and opposite the well-known Pyrenees Shopping Centre. It is a simple accommodation, so if you are not looking for great luxuries but you want to stay in a central hotel, it is a great option for your getaway to the Country of Shopping ;-)

The Hotel serves continental breakfasts. It has free Wi-Fi. Did you know? Pets allowed! Perfect if you travel with your pet :-)

Breakfast is served from 7:30 a.m. to 10 am. , in half-hour shifts, to respect security measures, so upon arrival you must ask in advance what time you would like to have breakfast.

In addition, you will check in with the relevant security measures: screen, mask (optional), safety distance (1.5-2m) and disinfectant gel.

Throughout the accommodation you will find gels to be able to disinfect your hands.

The spa centreof Caldea is approximately 1km away, just a 15-minute walk near the river that crosses the city. Or if you prefer you can also travel by car, it is less than 10 minutes away.

Good to know:

  • The accommodation does not offer lunch or dinner service. It only offers breakfast.
  • It is important that you keep in mind that it is a basic accommodation . We recommend it for those travellers who spend the day enjoying Andorra and only go to sleep ;-)


Certain services listed in the accommodation description may be of extra charge. Please check with the reception desk upon arrival.

Some of the services listed may be considered as extras. Please check with the reception desk upon your arrival. This information is subject to change by the accommodation.

Tourism tax

The tourism tax isn't included in the booking price, as it's mandatory to pay this tax directly at the hotel reception. Children under the age of 15 are exempt from this tax. 
The tourism tax in a 2 * Hotel is 1.5 € per person and night.
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Hotel City M28
Customer photos

Customer reviews

Based on 896 reviews
All of these reviews have been checked and verified
6.3 Fran Travelled with couple April 2023 Everything well organized and without problems
Todo bien organizado y sin problemas
Parking very complicated
El aparcamiento muy complicado
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4.5 Sergio Gonzalo Travelled with family March 2023 The truth is that the hard rock food and especially the excellent service, highly recommended.
La verdad que la comida de hard rock y sobre todo la Atencion excelente, muy recomendable
The accommodation, the bathtub was a fungus pool, the mattresses are to be thrown away and the breakfast was bad.
El alojamiento la bañera era una piscina de hongos, los colchones están para tirar y el desayuno malísimo
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7.7 Jesús Travelled with family August 2022 It is a very well located "central" place, the breakfast is correct (8 out of 10), Diana's attention at the reception is very kind.
Es un lugar muy bien ubicado "céntrico", el desayuno correcto (8 sobre 10), la atención en recepción muy amable de Diana.
Little information from the person who attended us at the hotel check-in. She had no map of Andorra. Expensive parking (50€, 3 days). No A/C. The hotel needs a little more maintenance.
Poca información de la persona que nos atendió en el check-in al hotel. No tenía mapa de Andorra. Parking caro (50€, 3 días). No tienen A/A. El hotel, necesita algo mas de mantenimiento.
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6.7 María Travelled with family April 2022 The friendliness of the workers.
La amabilidad de los trabajadores.
In my opinion, the bedrooms and the rest of the hotel lacked cleanliness. It needs a good maintenance as it was a bit old.
Para mí gusto faltaba limpieza tanto en las habitaciones como en el resto del hotel. Necesita un buen mantenimiento ya qué estaba algo viejo.
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2.6 Diana Travelled with  friends April 2022 The location
La ubicación
For a 3 star hotel leaves much to be desired, the rooms are very small for 2 people, it is very hot and there is only a small fan that we connected but did not get air, the bathroom water spout was broken, not replenished the shampoo or soap or paper.
Para ser un hotel de 3 estrellas deja mucho que desear , las habitaciones son muy pequeñas para 2 personas , hace mucho calor y solo hay un ventilador pequeño que conectamos pero no sacaba ni aire, el baño la pica del agua estaba rota , no reponian el champú ni jabon ni el papel.
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1 José Benito April 2022 The only good thing about this place. The Argentine girl her treatment. The rest worth studying
Lo único bueno de este lugar. La chica argentina su trato. Lo demás digno de estudio
This place should be closed. They put us in the back where it is impossible to get out alive, in case of fire. I WAS VERY SCARED. I asked for help on the app I needed help finding another place and they didn't plus the dirty and disgusting place.
Este lugar tendría que estar cerrado. Nos metieron en la parte de atrás donde es imposible salir con vida, en caso de incendio. PASE MUCHO MIEDO. pedí ayuda en la aplicación necesitaba que me ayudarán buscar otro lugar y no lo hicieron además el lugar sucio y asqueroso.
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9.2 Sergio Travelled with family April 2022 Complicated and expensive to park
Complicado y Caro aparcar
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9 Robert Claudiu Travelled with family October 2021 Value for money, very good, very clean
Calidad precio, muy bien, muy limpio
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4.2 Montse Travelled with family September 2021 Location
Mediocre room, lousy mattress and pillow. Cleanliness null
Habitación mediocre, colchón y almohada pésimos. Limpieza nula
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5.3 Susana Travelled with family August 2021 The area where it is located and the attention of some of the staff.
La zona donde está y la atención de alguno del personal
Little variety in the food and the dishes were quite dirty.
Poca variedad en la comida y los platos estaban bastante sucios
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2.5 Richard Travelled with family April 2023
4.2 Miguel April 2023
5.2 Paula Travelled with couple April 2023
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Frequently asked questions about Hotel City M28

Where can I park at Hotel City M28?

If you stay at Hotel City M28 you have the following parking possibilities (subject to availability):
  • No car park available

Does the Hotel City M28 have wifi connection?

The Hotel City M28 offers free Wi-Fi throughout the hotel.

Can I stay with a pet at Hotel City M28?

Pets are allowed at Hotel City M28 (on request and direct payment at the hotel). Check the conditions.

Is there children's cots available at Hotel City M28?

The Hotel City M28 has free cots available at the hotel (please request before your trip).

Does the Hotel City M28 have a 24h reception?

Yes, Hotel City M28 has a 24-hour reception.

Is there heating in Hotel City M28?

Yes, Hotel City M28 has heating in the common areas.

Is there a restaurant at Hotel City M28?

Yes, Hotel City M28 has a restaurant.

Is there a bar at Hotel City M28?

Yes, Hotel City M28 has a bar.