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Hf Fenix Urban

Name: Hf Fenix Urban
Address: Antonio Augusto Aguiar, 14, Lisbon, Lisbon District, 1050-016, Portugal
Price range: Descubre precios y ofertas para este alojamiento
Rating: 9.2

Antonio Augusto Aguiar, 14 1.1 km from the centre of Lisbon

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Facilities and services

Wifi and Internet

Car Park

Baby cribs

See all services and facilities

Check-in and check-out times

Check-in

from 15:00

Check-out

before 12:00

Hf Fenix Urban Antonio Augusto Aguiar, 14

Hotel location

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Accommodation features

Near the bus stop

Near the metro

Internal parking

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Facilities and services

Main Areas

24 h reception

Air-conditioning in the main facilities

Lift

Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)

Restaurant

Bar

Wifi and Internet

Wi-Fi

Free Wi-Fi in common areas

Wi-Fi (to be paid at reception)

Main Hotel Services

Meeting Room Extra charge

Laundry Service Extra charge

Nanny Extra charge

Car Hire

Currency exchange

Free Luggage Room

Safe at the reception

Car Park

Indoor car park Extra charge

Price: 19€ per night
Check with the accommodation provider to see if you can reserve a spot.

Baby cribs

Free Baby Cot (on request)

Facilities

Business Center

Pets

Not Pet-Friendly

Room services

These services are general and may vary according to the type of room.

General room services

Telephone

Air Conditioning

Free Wi-Fi in the rooms

Desk

Safe

Bathroom

Bathtub

Toilet

Amenities

Hairdryer

Check-in/out and other info

breakfast hours: from 7:00 a.m. to 10:30 a.m.

Bar: from 10:30h to 00:00h.

Safe: free of charge!

cribs: free (on request and availability).

Pet Policy

Pets are not permitted in this accommodation.

About the accommodation

The HF Fénix Urban 4* hotel is located in the heart of the city, near Marquês de Pombal, a few steps from Avenida da Liberdade, this is the perfect starting point to explore the city. It has access to all public transport networks, and the airport is 8 km away.

Thanks to its modern architecture and design, combining sophistication with informality, all areas and rooms of the hotel are welcoming, making it the perfect choice for all types of guests. It has a lobby with 24-hour reception, safe, air conditioning, Wi-Fi connection and indoor car park (for a fee).

All its spacious and bright rooms have TV, telephone, Wi-Fi connection, safe, minibar, fully-equipped bathroom with bathtub, amenities and hairdryer.

Lisbon's famous Eduardo VII Park is just a few minutes' walk from the HF Fénix Urban.

Book now at the HF Fénix Urban 4* and discover Lisbon!

Some of the services listed may require a fee. You can check the rates directly at the accommodation. All information in this listing is subject to change by the accommodation. If you have any questions, please contact us.

Tourism tax

The tourist tax is not included in the final price of your booking and must be paid at reception on the day of arrival. Children up to 12 years old are exempt from this tax.

The tourism tax in a 4 * Hotel is 4 € per person and night.

What our travellers say

9.2

Superb

Based on 515 reviews

Photos shared by our customers

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Location100 91%

Staff89 89%

Breakfast82 87%

Rooms70 84%

Cleanliness50 94%

Car Park19 74%

Bed12 67%

Buffet12 83%

Comfort10 90%

Management10 80%

Accommodation9 100%

Facilities8 88%

Bathroom8 75%

Reception8 50%

Customer service6 50%

Food5 80%

Maintenance4 75%

Noise4 100%

Bar4 75%

Activities4 75%

Real reviews

All reviews are checked and verified.

Real reviews

All reviews are checked and verified.

10 Raul Travelled with couple July 2026 Great location and facilities

Genial ubicación y servicios

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Superb

10 Vilma María Travelled with couple May 2026 Everything has been wonderful. The reception, rooms, breakfast and location were all excellent. Highly recommended!

Todo ha sido maravilloso. Tanto la recepción, las habitaciones, desayuno y la ubicación. Muy recomendable !!!

None

Ninguna

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Superb

9.1 José Manuel Travelled with couple April 2026 Location, cleanliness and staff

Ubicación, limpieza y el personal

The bar menu is limited

La carta del bar es escasa

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Superb

9.7 Julian Travelled with couple March 2026 Very nice. Good service and attention from the staff, spacious and clean room. We enjoyed our stay

Muy bonito. Buen servicio y atención del personal, habitacion amplia y limpia Disfrutamos la estancia

I would improve the air conditioning, it is noisy and the air control with few options to regulate it.

Mejoraría el aire acondicionado, hace ruido y el control del aire con pocas opciones para regularlo

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Superb

10 Anais Travelled with couple February 2026 A very good experience, the hotel is very clean, well connected, friendly and with an excellent breakfast buffet. The rooms, beds and bathroom were great. The free tour was very complete. And the location of the hotel very central with the subway in front and many buses, but also walking near the old town.

Una experiencia buenísima, el hotel una pasada de limpio, bien comunicado, amable y con un desayuno buffet excelente. Las habitaciones, las camas y el baño estupendos. El free tour muy completo. Y la ubicación del hotel muy céntrico con el metro enfrente y muchos autobuses, pero andando también cerca del casco antiguo.

Nothing, everything is fine.

Nada todo muy bien.

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Superb

9.7 Almudena Travelled with family January 2026 It was a wonderful holiday. Good accommodation. Good hotel.

Ha sido un viaje maravilloso. Buen alojamiento. Buen hotel.

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Superb

10 Miguel Angel Travelled with couple December 2025

Todo en general

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Superb

10 Antonia Travelled with friends November 2025

Muy buena ubicación para el autobús a dos minutos y metro a cinco minutos a quince minutos del centro de Lisboa Limpieza de las habitaciones impecable Personal muy amable Nos guardaron las maletas antes de hacer el check in después de haber dejado la habitación

Mejoraría el cambiar la bañera que era muy alta por un plato de ducha, no la voy accesible para todos las edades

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Superb

7.1 Laura Maria Travelled with couple September 2025 We liked the hotel in general, although it is far from the center.

Nos ha gustado el hotel en general, aunque está lejos del centro.

We did not like the rest of the things included in the deal. The boat ride with very limited timetables, we could not enjoy the access to the elevator of Santa Justa, Bica, Lavra and Gloria per person because they are closed and book 1 tram ticket (24 h) per person and booking is only possible to redeem it for the buses of the same company as the boat ride, company that I do not recommend (do not provide information to travellers, each of the workers tell you one thing and do not give you valuable or clear information about the activities) so we could not enjoy it either.

No nos ha gustado el resto de cosas que incluía el chollo. El paseo en barco con horarios muy limitados te parte la mañana y/o la tarde, no pudimos disfrutar del Acceso al elevador de Santa Justa, Bica, Lavra y Gloria por persona ya que se encuentran cerrados y reserva 1 billete de tranvía (24 h) por persona y reserva solo es posible canjearlo por los autobuses de la misma compañía que la del paseo en barco, empresa que tampoco recomiendo (no facilitan información al viajero, cada uno de los trabajadores te dicen una cosa y para nada te dan información valiosa o clara de las actividades) por lo que tampoco pudimos disfrutarlo

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Very good

10 Altair35 Travelled with couple August 2025 "Very good room"

Habitación muy bien

Expensive bar service

Servicio de bar caro

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Superb

10 Elzbieta Travelled with couple August 2025 We really liked the room, which was quite large. The beds were super comfortable and the sheets very soft. The room had basic complimentary products, but there were also slippers, tissues, body cream, a coffee maker with two cups, glasses, and more. Every day they replenished coffee, sugar, and condensed milk. The breakfasts were very rich and there was a wide variety of little things, homemade cakes, and seasonal fruit. We loved the excursion along the Tagus River.

Nos ha gustado mucho la habitación que era bastante grande. Las camas eran súper cómodas y las sábanas muy suaves. La habitación disponía de productos básicos de cortesía, pero también había zapatillas, pañuelos, crema corporal, una cafetera con dos tazitas, vasos y más cosas. Cada día nos reponían café, azúcar y leche condensada. Los desayunos eran muy ricos y había mucha variedad de cositas, los pasteles caseros y fruta de temporada. La excursión por el río Tajo nos ha encantado.

Nothing

Nada

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Superb

9.4 Fernando Travelled with couple August 2025 The tranquility of the hotel and the breakfast buffet

La tranquilidad del hotel y el buffet del desayuno

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Superb

9.7 María Elena Travelled with couple August 2025 The friendliness of the staff The exquisite breakfast You could walk to the city center There is a very close metro station

La amabilidad del personal El desayuno exquisito Se podía ir al centro paseando Hay una estación de metro muy cerca

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Superb

10 Sara Travelled with friends August 2025 Modern and well-located hotel with good transportation connections (metro and bus). The room is spacious, modern, and the cleaning service is excellent. They provide two small bottles of water as a nice touch in addition to teas. The bathroom products are ecological and vegan (top-notch!)

Hotel moderno y bien ubicado y comunicado (metro y bus). La habitación es amplia, moderna y el servicio de limpieza es correctísimo. Ofrecen dos pequeñas botellas de agua como detalle además de infusiones. Los productos de baño son ecológicos y veganos (¡de 10!)

Observation regarding Yellow, activity provider: it is necessary to specify very clearly that you only have 24 hours from when the activity service is activated, so I recommend planning very well what you intend to do because they do not grant even a minute more. My recommendation is to activate the pass, which should start with the cruise, at the moment you are going to enjoy that ride. Similarly, although one of the Yellow technicians politely assisted us (although in a hurry, he did not let us ask questions), the second one had us waiting for 4 minutes (on the clock) while having a personal phone conversation (the content of the conversation was very clear). In this regard, Yellow would be rated a 5 out of 10 for lack of information and poor customer service.

Observación en cuanto a Yellow, proveedor de las actividades: es necesario especificar muy claramente que únicamente se dispone de 24h desde que se activa el servicio de las actividades, por lo que recomiendo planificar muy bien qué se pretende hacer porque no conceden ni un minuto de más. Mi recomendación es activar el abono, que debe iniciarse con el crucero, en el momento en que vaya disfrutarse de ese paseo. Igualmente, si bien uno de los técnicos de Yellow nos atendió educadamente (aunque con prisas, no nos dejó hacer preguntas), el segundo nos tuvo esperando 4 minutos (de reloj) mientras mantenía una conversación telefónica personal (el contenido de la conversación era muy claro). En este sentido, la compañía Yellow la puntuaría con un 5 sobre 10 por la falta de información y la mala atención al cliente.

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Superb

7 Cristina Travelled with couple August 2025 The rooms and breakfast buffet correspond to a 4-star hotel.

Las habitaciones y el buffet del desayuno corresponden a un hotel de 4 estrellas.

It's 2 km from everything to see and uphill on the way back. If you don't mind walking... The staff is a bit dry and rude.

Está a 2 km de todo lo que ver y cuesta arriba cuando vuelves. Si no te importa andar... El personal es un poco seco y borde.

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Very good

9.4 Sonia Travelled with family August 2025 All great, the hotel very good, good location, very clean, correct breakfast and we have had a great experience.

Todo genial, el hotel muy bien, buena ubicación, muy limpio,,desayuno correcto y hemos tenido una gran experiencia.

Nothing.

Nada.

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Superb

9.7 Claudia Rosalina Travelled with couple July 2025 The rooms have many appreciated details, including complimentary water. Also, very clean and well-equipped facilities. The staff is very friendly and speak different languages perfectly. The breakfast was great, everything was very good. As for the location, it is a bit far from the historic center but Ubers are very reasonably priced and there is also a metro. The activities are also very good, although having to take the boat first conditions you.

Las habitaciones tienen muchos detalles que se agradecen, incluso agua de cortesía. Además, muy bien de limpieza y instalaciones. El personal muy amable y hablan diferentes idiomas perfectamente. El desayuno genial todo lo que había muy bueno. En cuanto a la ubicación, está algo lejos del casco histórico pero los Uber salen muy bien de precio además de tener metro. Las actividades también muy bien aunque al tener que coger primero el barco te condiciona.

I liked everything

Me ha gustado todo

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Superb

9.7 Mónica Travelled with family July 2025 The fabulous breakfast and the rooms as well.

El desayuno fabuloso y las habitaciones también

"No"

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Superb

9.1 Inés Travelled with couple April 2025 Spacious rooms, with good bedding, as well as bathrobe and complimentary slippers.

Habitaciones amplias, con buena ropa de cama, además de albornoz y zapatillas de cortesía.

The bed was a bit hard for my taste, but of good quality, and the noise of planes in Lisbon is very high. I had never seen a capital with so much air traffic, but it is something unrelated to the hotel.

La cama era algo dura para mí gusto, pero de buena calidad y el ruido de aviones en Lisboa es muy elevado. Nunca había visto una capital con tanto tráfico aéreo, pero es algo ajeno al hotel.

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Superb

10 Mónica Travelled with couple March 2025 I liked everything in general, very good treatment by the staff, comfortable and clean room and spectacular breakfast.

Me a gustado todo en general,muy buen trato por parte del personal, habitación cómoda y limpia y desayuno espectacular.

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Superb

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Frequently asked questions about Hf Fenix Urban

Does the Hf Fenix Urban have wifi connection?

The Hf Fenix Urban offers free Wi-Fi in public areas.
The Hf Fenix Urban offers Wi-Fi for a fee.
The Hf Fenix Urban has Wi-Fi.

Can I stay with a pet at Hf Fenix Urban?

Pets are not allowed at Hf Fenix Urban.

Is there children's cots available at Hf Fenix Urban?

The Hf Fenix Urban has free cots available at the hotel (please request before your trip).

Does the Hf Fenix Urban have a 24h reception?

Yes, Hf Fenix Urban has a 24-hour reception.

Is there air conditioning in the common areas at Hf Fenix Urban?

Yes, Hf Fenix Urban has air conditioning in the common areas.

Is there a restaurant at Hf Fenix Urban?

Yes, Hf Fenix Urban has a restaurant.

Is there a bar at Hf Fenix Urban?

Yes, Hf Fenix Urban has a bar.

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