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9.4
Superb
See 299 reviews
Staff
Superb
Cleanliness
Superb
Hotel Facilities
Superb
9.4
Superb
See 299 reviews
Staff
Superb
Cleanliness
Superb
Hotel Facilities
Superb
Food
Superb
Rooms
Superb
Price Quality Ratio
Superb
​Facilities and services
Wifi and Internet
Spa and wellness
Swimming pools
See all services and facilities
Check-in and check-out times
Check-in
from 15:00
Check-out
before 12:00
El Castell de Ciutat Carretera N-260, km 229
Hotel location
See map
Accommodation features
Internal parking
Pet-Friendly
Pool
Spa
El Castell de Ciutat
Customer photos
Customer photos

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Facilities and services

Main Areas

24 h reception
Air-conditioning in the main facilities

Restaurant

Restaurant
Coffee Shop
Buffet breakfast
Breakfast is served from 07:30 to 10:30. +info
Buffet lunch
Lunch is served from 13:00 to 15:30. +info
Buffet dinner
Dinner is served from 20:00 to 22:30. +info

Wifi and Internet

Wi-Fi Free
Free Wi-Fi in common areas
Wi-Fi (to be paid at reception)

Spa and wellness

Sauna
Jacuzzi
Spa Free

Swimming pools

Indoor swimming pool
Outdoor Pool (summer)

Facilities

Garden
Balcony

Pets

Pet-Friendly on request (check fee)

Baby cribs

Baby Cot Extra charge
The hotel offers cots on prior request and subject to availability. This service entails a supplement of €20/day. +info

Transfers / Transfer

Transfer to the airport

Room services

These services are general and may vary according to the type of room.

General room services

TV
Telephone
Towels available
Heating
Air Conditioning
Desk
Cabinet

Bathroom

Toilet
Shower or bathub
Private bathroom
Toilet paper

Parking

The accommodation has a car park free of charge
Check directly with the accommodation if they offer the possibility of booking the car park space in advance.

Pet Policy

This accommodation allows pets with the following conditions:
  • Price: 20 €/night and pet
  • Maximum weight: No weight limit!
  • A maximum of 2 dogs per room is allowed
Important Information: Once you've completed your booking, please send us a message via the contact section to inform us that you will be travelling with your pet. This allows us to notify the accommodation in advance, ensuring everything is prepared for your arrival.

About the accommodation

The 4* Castell de Ciutat has a gourmet restaurant and an outdoor pool set in beautiful gardens. It offers air-conditioned rooms with free Wi-Fi, minibar and spa access.

The hotel is set next to a 16th-century castle and overlooks the Pyrenees and the Cadí-Moixeró Natural Park. It is 500 metres from the old town of La Seu d'Urgell and just 10km from Andorra. Free public car park is available.

Hotel Castell de Ciutat features a wellness center with an indoor pool, Turkish bath, gym and outdoor hot tub with mountain views. Treatments and massages are also available for a surcharge.

The Castell de Ciutat's Tàpies restaurant is the perfect setting for a memorable dining experience. The dishes on its menu, prepared with the best products of each season of km 0, mix tradition and modernity.

Book now at the Castell de Ciutat 4* hotel for a mountain holiday!

Some of the services listed may require a fee. You can check the rates directly at the accommodation. All information in this listing is subject to change by the accommodation. If you have any questions, please contact us.

Legal information

This accommodation is managed by a legal entity. The provision of the accommodation service is therefore carried out within the framework of a business or professional activity.

Tourism tax

The tourist tax is not included in the final price of your booking and must be paid at reception on the day of arrival. Children up to 16 years old are exempt from this tax.
The tourism tax in a 4 * Hotel is 1.98 € per person and night.

What our travellers say

9.4
Superb
Based on 299 reviews

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Select a topic to see specific reviews
Staff64 95%
Rooms22 68%
Food19 74%
Location16 94%
Breakfast16 75%
Facilities15 60%
Cleanliness14 100%
Maintenance8 100%
Jacuzzi7 57%
Dinner6 67%
Landscape5 100%
Spa4 75%
Management4 50%
Reception3 100%
Bed2 100%
Bathroom2 100%
Tranquillity2 100%
Decoration2 100%
Welcome2 100%
Massages2 50%
Real reviews
All reviews are checked and verified.
Real reviews
All reviews are checked and verified.
10 Rosa Maria Travelled with family August 2026
Todo genial ,el personal súper amable , los desayunos buenísimos con mucha variedad , y las vistas impresionantes
Lo único que no me gustó por decir algo , era la ducha y que había mucha moqueta
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Superb
10 Ana Travelled with couple August 2026
Es un hotel excepcional un remanso de paz,cuidan el detalle al maximo,el personal súper amable, en fin nopuedo describir con palabras lo bien que te hacen sentir todo de 10
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Superb
9.4 David Travelled with couple August 2026
El Hotel es muy bonito, admiten mascotas y hay gatitos por el Hotel, la atención de TODO el personal es maravillosa, la comida del restaurante es espectacular con productos locales, el Wellness bastante completo y relajante, las habitaciones son bonitas con sincronía de la montaña con unas vistas espectaculares, se puede fumar en la terraza de la habitación.
El baño de las habitaciones es algo estrecho a la hora de usar el baño por culpa de la puerta. El Wi-Fi falla de vez en cuando.
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Superb
10 Carmen Travelled with couple August 2026
La ubicación del hotel es muy buena, hay unas vistas maravillosas. El desayuno, increíble, todo muy bueno, mucha variedad y muy bien presentado. La atención del personal, estupenda. Hotel con muchos detalles, tratan al cliente fenomenal. Aceptan perros y pueden acceder a todo el hotel.
Todo genial!!
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Superb
10 Mercedes Travelled with couple August 2026
No
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Superb
10 Maria Del Mar Travelled with couple August 2026
El Hotel es precioso y acogedor junto al Castillo con grandes jardines para pasear. Las camas són muy cómodas, todo muy limpio y con detalles (Copa de licor al llegar con nota de bienvenida, bombones cada dia en la habitación, kit de verano....) Ambiente muy tranquilo para relajarse: con las vistas desde cualquier lugar del hotel, con la piscina exterior, interior, jacuzzi y spa.Está muy bien ubicado para hacer senderismo y cerca de la Seu d'Urgell andando. El personal és muy amable, atento y cercano. El buffet del desayuno gran cantidad y muy variado. Los gatitos són monísimos. Volveremos en otra ocasión.
Para mí y mi pareja todo ha sido positivo.
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Superb
9.4 Esther Travelled with couple August 2026
Todo muy bien, limpio y el personal muy amable
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Superb
9.1 Montserrat July 2026 The staff's attentiveness.
La atención del personal.
Yes, a little more maintenance.
Si, un poco más de mantenimiento.
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Superb
9.7 Oriol Travelled with family July 2026 The hotel is very nice and spotlessly clean. The staff are all very professional and attentive, especially the women who worked on the weekend mornings.
El hotel es muy bonito y está todo limpísimo. Los empleados son todos muy profesionales y atentos. Principalmente las chicas que estuvieron por la mañana del fin de semana.
Chaotic management of massage service bookings. We had a booking for two treatments but were only able to enjoy one.
Gestión de reservas de servicios de masajes bastante caótica. Teníamos una reserva de dos servicios y solo se pudo disfrutar de uno
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Superb
9.7 Gonzalo Travelled with family July 2026 We spent five days at this wonderful hotel — cleanliness, services, facilities, atmosphere, surroundings, the staff... everything was perfect. The kittens were adorable. Thank you for the little touches that make you truly exceptional.
Hemos pasado cinco días en este maravilloso hotel, la limpieza,servicios, instalaciones ,ambiente,entorno,el personal ...todo de 10.Los gatitos adorables. Gracias por los pequeños detalles,que os hacen muy grandes.
Nothing to improve, everything to our liking.
Nada que mejorar,todo a nuestro gusto .
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Superb
9.7 Conxita Travelled with family June 2026 Everything!
Todo !
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Superb
9.7 Pascual June 2026 hotel location, facilities and the staff’s helpfulness and friendliness
situacion del hotel, instalaciones y atencion y amabilidad del personal
wide and varied restaurant menu
amplitud y variedad de carta restaurante
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Superb
10 Vicente Travelled with couple June 2026 Charming people. Although the hotel is old, the maintenance is excellent.
Gente encantadora. Aunque el hotel ya tiene años .La conservación es excelente,
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Superb
7.7 Ángeles Travelled with couple June 2026 The views, the cleanliness, the staff service, the spa
Las vistas, la limpieza, la atencion del personal, el Spa
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Very good
10 Montse Travelled with couple June 2026 The staff, the facilities and the surroundings — we liked everything. We had a great stay and will definitely come back.
El trato del personal, las instalaciones, el entorno, nos gustó todo, estuvimos muy bién, sin duda repetiremos estáncia.
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Superb
10 Marino Travelled with couple May 2026 Our rating was excellent in every respect. Completely satisfied with the location, the surroundings and everything the hotel, restaurant and staff offer. Very generous with little extras — infusions, coffee and water in the room, thoughtful gestures for guests plus chocolates and sweets, etc. We couldn’t ask for more. Thanks to the hotel and thanks to Jump2spain.com for giving us this opportunity. Many thanks
Nuestra calificacion fue de excente en todo.Plenamente satisfechos de la ubicacion,el entono y todo lo que implica el hotel-restauracion y su personal.Muy generosos en detalles ,infusiones ,cafes y agua en la habitacion,grentileza para los clientes+bombones+caramelos etc No se puede pedir mas.Gracias al hotel y gracias a Buscounchollo por darnos esta oportunidad. muchas
No
No
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Superb
10 Eduard Travelled with couple May 2026 The facilities are generally very good; we particularly liked the spa and the jacuzzi.
Las instalaciones en general están muy bien, es Spa y el jacuzzi nos gustaron mucho.
The gym was very hot and the space is quite small, with some machines that need updating. In the room the temperature couldn’t be adjusted and we were cold at night.
En el gimnasio hacia mucha calor y espacio es algo pequeño y algunas maquinas que necesitan una actualización. En la habitación nos e podía regular la temperatura y por la noche pasamos frío.
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Superb
10 Mònica Laura Travelled with  friends May 2026 Everything has been fantastic!! The setting of this hotel is wonderful!! The staff are very attentive and friendly, from reception to the head chef — everyone is delightful. The spa facilities, the views, the water temperature... Everything is perfect. The treatments and massages are amazing too. The food is delicious, both the breakfast buffet and the à la carte dishes; you can tell they use quality ingredients and put a lot of care into it. Everything was very clean and welcoming; it was a fantastic experience and we will definitely come back!!!! Many thanks to everyone!!!!
Todo ha sido fantástico!! El entorno de este hotel es maravilloso!! El personal super atento y amable, desde recepción al jefe de cocina, todos son un encanto. Las instalaciones del spa, las vistas que tiene, la temperatura del agua... Todo está perfecto. Los tratamientos y masajes también son una pasada. La comida deliciosa, tanto el bufet del desayuno como la comida de la carta, se nota la calidad y el cariño que le dedican. Todo super limpio y acogedor, ha sido una experiencia fantástica y seguro que repetiremos!!!! Muchas gracias a todos!!!!
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Superb
8.9 Victor Prieto Travelled with couple May 2026 The view from the hotel is beautiful, and the main areas such as the pool, sauna and others are amazing and clean.
La vista del hotel es hermosa, los espacios comunes como la piscina el sauna y demás son increíbles y limpios
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Fabulous
8.9 Alicia Travelled with couple April 2026 Very friendly staff. Absolute tranquillity. Full, good breakfast. Spacious, comfortable rooms. Very classic but cosy furnishings. Ideal room service.
Personal muy agradable. Tranquilidad absoluta. Desayuno completo y bueno. Habitaciones amplias y cómodas. Mobiliario muy clásico pero confortable . Servicio de habitación ideal
Indoor pool water very cold
Agua de la piscina interior muy fría
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Fabulous
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Frequently asked questions about El Castell de Ciutat

Does the El Castell de Ciutat have wifi connection?

  • The El Castell de Ciutat offers free Wi-Fi in public areas.
  • The El Castell de Ciutat offers Wi-Fi for a fee.
  • The El Castell de Ciutat has Wi-Fi.

Can I stay with a pet at El Castell de Ciutat?

Pets are allowed at El Castell de Ciutat (on request and direct payment at the hotel). Check the conditions.

Does the El Castell de Ciutat have a swimming pool?

Yes, El Castell de Ciutat has a swimming pool (this service could have an extra fee). Here you have more info about the swimming pool and other facilities.
  • Outdoor swimming pool (summer season)

Does the El Castell de Ciutat have a 24h reception?

Yes, El Castell de Ciutat has a 24-hour reception.

Is there air conditioning in the common areas at El Castell de Ciutat?

Yes, El Castell de Ciutat has air conditioning in the common areas.

Is there a restaurant at El Castell de Ciutat?

Yes, El Castell de Ciutat has a restaurant.

Is there a bar at El Castell de Ciutat?

Yes, El Castell de Ciutat has a bar.