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Where you’ll be

TRH Paraíso Hotel
Crt Cadiz km167 C/ Gardenia s/n (urb El Paraiso), Estepona
7.9 1438 reviews
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Everything you need to know

This deal includes

  • Accommodation at the TRH Paraíso Hotel 4*, located in Estepona.
  • Available with Full Board (until July 31 and from September 14) and all inclusive (from 3 nights stay).
Travel Dates: until December 9, 2026.

Your perfect stay

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Hotel TRH Paraíso 4*: your gateway to the perfect Costa del Sol escape

Location: the golden triangle of the Costa del Sol

  • Forget the crowded city centre. Here, you’ll stay in the peaceful hills of El Paraíso, surrounded by some of the best golf courses on the coast.
  • Incredible views: from the hotel, you can admire the Mediterranean Sea, the coast of Africa and the stunning Sierra Bermeja mountains.
  • Perfectly connected: just 15 minutes from glamorous Puerto Banús and 15 minutes from the charming centre of Estepona. Luxury, beaches, terraces and relaxation all within easy reach.

Your peaceful oasis under the Andalusian sun

  • A large swimming pool surrounded by subtropical gardens where switching off comes naturally. The perfect place to slow down and enjoy real holiday mode.
  • The Pyramid Restaurant: far from the typical buffet experience. During high season, themed dinners such as Mexican, Indian and Mediterranean nights turn every meal into part of the adventure.
  • Pool Bar: the official meeting point for that first mojito of the day.

Why choose Hotel TRH Paraíso this summer?

Because it offers all the comfort of a 4-star hotel without the sky-high prices of Marbella’s beachfront resorts, while keeping you close to all the action of the Costa del Sol.

Your next holiday starts here , book now!

Meals & more

Full Board at the hotel: how meals are organised

If you book your stay with Full Board, please note the order of the meals included, so you can plan your stay with complete peace of mind.

  • Your stay will begin with lunch on the day of arrival.
  • Your stay will end with breakfast on the day of departure.

The hotel specifies that this order cannot be changed, as restaurant capacity is carefully managed to ensure smooth service for all guests.

  • Good to know: This only applies to the restaurant service. Please check the key collection and check-out times to organise your stay comfortably.

Mediterranean flavours and total relaxation at TRH Paraíso 4*

Looking for the perfect way to switch off on the Costa del Sol? TRH Paraíso is more than just a hotel name , it’s a promise of relaxation, sunshine and incredible food.

Get ready for a culinary experience inspired by the best of Andalusian and international cuisine. From Mediterranean breakfasts that fuel your mornings to live show cooking dinners that turn every evening into part of the holiday.

Forget schedules and simply enjoy:

  • Mediterranean gastronomy at its best: savour local and international flavours at La Pirámide Restaurant or enjoy a refreshing cocktail at the Tropical Kiosk beside the pool.
  • Moments made for you: a quiet drink at Queen’s Bar, a relaxed snack on the terrace or long afternoons under the Andalusian sun… you set the pace.

Come and experience Estepona the way it should be enjoyed , relaxed, delicious and full of holiday vibes.

You can check all the details of the all-inclusive here.

Please note that the All-Inclusive service starts with lunch on the day of arrival and ends with breakfast on the day of departure, so you can enjoy every minute of your stay from the very beginning.

Why this destination is a must-visit

Estepona is one of those places that still feels authentic while offering everything you need for a relaxing holiday. Located on the Costa del Sol, it blends traditional Andalusian charm with long beaches, a beautifully kept old town and a laid-back atmosphere that makes it especially appealing for families and couples looking to slow down and enjoy the Mediterranean lifestyle.

Make sure you visit:

  • The old town, with its whitewashed streets, colourful flower pots and peaceful squares.
  • Estepona’s promenade, perfect for a leisurely walk by the sea at any time of day.
  • The Orchidarium, an impressive modern building housing thousands of exotic plants.
  • The marina, lively in the evenings with restaurants and a relaxed coastal vibe.
  • Plaza de las Flores, one of the prettiest corners of the town.

Beaches we think you’ll like:

  • La Rada Beach, right in the centre, wide and ideal for families.
  • El Cristo Beach, a sheltered cove with calm waters, great for children.
  • Playa del Padrón, quieter and perfect if you prefer more space.
  • Playa de Guadalmansa, a good option if you enjoy long walks by the shore.

Family-friendly activities:

  • Spend the day at the beach with shallow waters and easy access.
  • Enjoy a bike ride or walk along the long seafront promenade.
  • Visit local parks and playgrounds scattered around the town.
  • Take a short boat trip from the marina.
  • Explore nearby nature areas for an easy outdoor plan.

Make sure you try these local delicacies:

  • Espetos de sardinas, grilled over open fire right by the beach.
  • Fresh fried fish, a classic of Andalusian coastal cuisine.
  • Gazpacho or salmorejo, refreshing and perfect for warm days.
  • Local seafood dishes made with the catch of the day.

Make the most of your visit and go to...

  • Marbella, around 30 minutes away, for a mix of beaches, shopping and a charming old town.
  • Ronda, just over an hour away, famous for its dramatic gorge and historic centre.
  • Gibraltar, ideal for a different cultural experience and spectacular views.
  • Sierra Bermeja, perfect for nature lovers and scenic drives.

Information regarding Single Rooms and Family Discounts

 

  • Babies aged 0 to 1: the 1st child stays FREE sharing bed with adults and in Room Only.

 

  • Children aged 2 to 11: 1st and 2nd children travel with a 50% discount, sharing room with 2 adults or 2 people paying the adult rate in the room.

 

  • The maximum capacity of the rooms is 4 people. We explain it better!

    • If you are travelling with children, the maximum capacity is 2 adults + 2 children per room.

    • Are you all adults? In this case the maximum occupancy is 3 adults per room.

 
  • Are you travelling alone? This accommodation does not offer discounts for singles, the price is the same as for double rooms.

Pet Policy

Pets are not permitted in this accommodation.

Personally chosen by our travel expert

Mónica
Release date: 06/25/2026 at 15:45

What our customers are saying about the accommodation

7.9
Good
Based on 1438 reviews

Photos shared by our customers

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Select a topic to see specific reviews
Staff(404)
Food(314)
Rooms(221)
Cleanliness(141)
Location(121)
Facilities(103)
Buffet(84)
Maintenance(78)
Air conditioning(60)
Pool(49)
Bar(45)
Breakfast(44)
Tranquillity(37)
Management(34)
Activities(31)
All-Inclusive(31)
Entertainment(31)
Car Park(28)
Hammocks(27)
Reform(26)
Real reviews
All reviews have been carefully checked and verified.
Real reviews
All reviews have been carefully checked and verified.
7.4 Carmen Travelled with couple June 2026
La cama muy cómoda, habitación espaciosa y con posibilidad de elegir almohada
El buffet deja mucho que desear
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Good 8.9 Ángel Travelled with couple June 2026
Todo
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Very good 2.9 Pedro Daniel Travelled with couple June 2026 The hotel is a pity and the food is the same. It is a pity that you market the hotel as four-star; only the stars remain on the façade. The rest bears no resemblance to a four-star hotel. Old doors. An old-fashioned bathroom with broken pipes under the sinks. The mattresses made your whole body ache in the morning when you got up. The food was repetitive, with little variety, and some dishes were inedible. If you arrived at the last hour, dishes were not replenished. You need to verify the hotels properly, that the stars they claim to have are real. Because otherwise they’re expensive. No deals at all. Total disappointment. And for those of us who have been buying holidays from you for a long time, be able to contact you before purchasing without having to call a 902 number.
El hotel una pena y la comida igual. Es una pena que vendáis el hotel como un cuatro estrella, solo le quedan las estrellas en la fachada. El resto no se parece en nada a un cuatro estrella. puertas viejas. cuarto de baño anticuado y tuberías de los lavabos rotos. Los colchones cuando te levantabas por la mañana te dolía todo el cuerpo. La comida repetitiva, poca variedad y algunos platos no había quien los comiera. Si llegabas en la ultima hora platos que no los reponían. Tenéis que verificar bien los hoteles, que las estrellas que dicen tener sean reales. Porque sino salen caros. De chollos nada. Decepción total. Y los que llevamos tiempo comprando viajes a ustedes poder contactar antes de comprar sin tener que llamar a un 902
a complete refurbishment and a new management team to oversee it
una reforma completa y una nueva dirección que lo gestione
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Basic 9.7 Elena Travelled with couple June 2026
Está genial, súper limpio,los trabajadores muy amables y la piscina bastante grande para la cantidad de gente que se puede llegar a alojar allí,me gustó mucho y sin duda volveré
La animación no está mal pero podría ser un poco más amena y la ubicacion ya que está un poco apartado
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Excellent 5.4 Maria Soledad Travelled with couple June 2026
La zona de la piscina.
Necesita una reforma urgentemente, habitaciones antiguas que no corresponden con las 4 estrellas. Nuestra habitación tenía hormigas en el baño.
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Average 8.6 María Sords Travelled with family June 2026
Bueno quizás necesita un poco de reforma.pero nosotras hemos estado estupendamente,fuimos el año pasado .hemos repetido este y si Dios quiere volveremos el año que viene.gracias a todo el personal por su atención y amabilidad
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Very good 9.4 Virginia Travelled with couple June 2026
Todo fantástico. Hay parking gratuito. Única pega que hay que ir en coche a todo por estar en una urbanización apartada
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Excellent 8.9 Francisco Travelled with family June 2026
Sobre todo el personal que es super amable, la comida está bien y las habitaciones grandes
Una manita de pintura
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Very good 2.3 Maria Del Coral Travelled with family June 2026 I am writing to submit a formal complaint about the numerous incidents and deficiencies experienced during our stay at the hotel booked through your platform. Before our arrival we requested approximately two weeks in advance a room with a double bed and a cot. However, only the cot was provided. The room had two single beds pushed together that did not offer enough stability. When my wife sat on the bed, they suddenly separated, creating a risk of nearly falling to the floor. During the stay we also suffered ongoing problems with the room access cards, which repeatedly became deactivated, obliging us to go to reception several times a day to gain access. The condition and maintenance of the room were clearly deficient. There were holes in the ceiling above the toilet, from which water droplets fell directly onto this area during use, which was especially uncomfortable and unacceptable. Likewise, the bath curtain was torn and in very poor condition. The room cleaning was also insufficient. After the cleaning service, the sheets were not changed despite being stained by our child’s vomit. We noticed this when removing the quilt to sleep. The toilet paper in the bathroom was also not replenished after the existing supply had been used. Another particularly worrying aspect was the state of the children’s pool, whose water looked dirty. Additionally, four plastic cups were found accumulated in the filtration system, with obvious signs that they had been there for quite some time, raising serious doubts about the maintenance and hygiene of the facilities. Finally, the service received from the staff was not adequate either. After having consumed drinks at the establishment a few minutes earlier, we were told that we could not request a glass with ice without making a new purchase, which we consider a lack of attention to guests already staying there. The accumulation of all these incidents caused our stay to be well below the advertised conditions and the minimum standards of quality, maintenance, hygiene and customer service that a hotel establishment reasonably can be expected to provide. For all these reasons, I request that you review my case and assess an appropriate financial compensation for the damages suffered during our stay. I attach photographs and other evidence that substantiate the described facts.
Me dirijo a ustedes para presentar una reclamación formal por las numerosas incidencias y deficiencias sufridas durante la estancia en el hotel contratado a través de su plataforma. Antes de nuestra llegada solicitamos con aproximadamente dos semanas de antelación una habitación con cama de matrimonio y una cuna. Sin embargo, únicamente se atendió la solicitud de la cuna. La habitación disponía de dos camas individuales juntas que no ofrecían estabilidad suficiente. Al sentarse mi esposa en la cama, estas se separaron repentinamente, provocando una situación de riesgo al casi caer al suelo. Durante la estancia también sufrimos continuos problemas con las tarjetas de acceso a la habitación, que se desactivaban repetidamente, obligándonos a acudir varias veces al día a recepción para poder acceder a la misma. El estado de conservación y mantenimiento de la habitación era claramente deficiente. Existían agujeros en el techo situados justo encima del inodoro, por los que caían gotas de agua directamente sobre esta zona durante su uso, lo que supuso una situación especialmente incómoda e inaceptable. Asimismo, la cortina de la bañera se encontraba descosida y en muy mal estado de conservación. La limpieza de la habitación también fue insuficiente. Tras el servicio de limpieza no se cambiaron las sábanas, a pesar de haber quedado manchadas por un vómito de nuestro hijo. Descubrimos esta circunstancia al retirar la colcha para dormir. Tampoco se repuso el papel higiénico una vez consumido el existente en el baño. Otro aspecto especialmente preocupante fue el estado de la piscina infantil, cuyo agua presentaba un aspecto de suciedad. Además, se encontraron cuatro vasos de plástico acumulados en el sistema de filtrado, con evidentes signos de llevar bastante tiempo allí, lo que genera serias dudas sobre el mantenimiento e higiene de las instalaciones. Por último, la atención recibida por parte del personal tampoco fue adecuada. Tras haber realizado consumiciones en el establecimiento pocos minutos antes, se nos indicó que no podíamos solicitar un vaso con hielo sin realizar un nuevo consumo, lo que consideramos una falta de atención hacia clientes ya alojados. La acumulación de todas estas incidencias provocó que la estancia estuviera muy por debajo de las condiciones anunciadas y de los estándares mínimos de calidad, mantenimiento, higiene y atención al cliente que razonablemente cabe esperar de un establecimiento hotelero. Por todo ello, solicito que revisen mi caso y valoren una compensación económica adecuada por los perjuicios sufridos durante nuestra estancia. Adjunto fotografías y demás pruebas que acreditan los hechos descritos.
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Basic 6.3 Javier Travelled with family June 2026 The pool is the best
La piscina lo mejor
- A very old room and little variety in the food for a 4-star hotel
Habitación muy antigua y comida poca variedad para 4 estrellas
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Average 8.9 Iuliana Travelled with couple June 2026 The spaciousness of the rooms
La amplitud de las habitaciones
Food
La comida
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Very good 5.4 Miguel Travelled with couple June 2026
Lo mejor.....la cama y almohada
Necesita ponerse al día,sobre todo las instalaciones y poner cargador para coches eléctricos
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Average 7.4 Gabriel Travelled with couple June 2026
Lo unico que le salva es el personal que es maravilloso
Hotel que para ser de 4 estrellas deja mucho que desear poco cuidado el cesped muy deteriorado la amacas rotas el mobiliario muy antiguo y la comida siempre la misma no variaba ningun dia
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Good 10 Felix Travelled with couple June 2026 The calm Le calme A tranquilidade Die Ruhe La calma
La tranquilidad
No
No
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Excellent 4.9 Juan Antonio Travelled with family June 2026 Great deal. Free car park. Nice pool and quiet location
Buenas oferta. Aparcamiento gratuito. Buenas piscina y sitio tranquilo
The café staff were unhelpful and unprofessional. The hotel in general needs a renovation.
Personal de cafetería poco amable/profesional. El hotel en general necesita una reforma
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Basic 5.1 Leo Travelled with  friends June 2026
La piscina .
El personal de recepción. El trato , no te muestran ningún respeto.
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Average 5.7 Puerto Travelled with couple June 2026
Valoro la tranquilidad y la amabilidad de sus empleados, tanto en restaurantes cómo limpiadoras y mostrador
Pues lamento decir que la limpieza en la habitación no es muy buena, no sé si llegué cuando más gente había o es así. Pero para mí lo peor fue la comida, salvo pocos platos, los demás repetitivos y sin sabor.
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Average 6.9 Vanessa Travelled with couple June 2026 A very good price offer for June.
Una muy buena oferta de precio para ser el mes de junio
The variety of the food left a lot to be desired, and the dessert area was ridiculous. A few details as well, such as having to pay to use the hotel's swimming pool towel, are hard to understand in a supposedly four-star hotel.
La variedad de la comida dejaba mucho que desear y la zona de postres era ridícula. Algunos detalles además como que haya que pagar por usar la toalla de piscina del hotel no se entiende en un hotel supuestamente de 4 estrellas
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Good 7.1 Cristina Travelled with family June 2026 The outdoor facilities, the pool
Las instalaciones exteriores, la piscina
It’s an old hotel and needs improvements. It’s isolated, there’s nothing to do in the area.
Es un hotel antiguo, necesita mejoras. Está aislado, no hay nada que hacer por la zona
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Good 5.7 Antonia Travelled with couple June 2026
Me ha gustado lo tranquilo que es, fuimos a desconectar y a descansar y lo hemos conseguido
Si mejoraría el tema limpieza, el segundo día no nos hicieron ni la cama, solo cambiaron las toallas y un repaso bien ligero al baño
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Average
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If you have any questions, we recommend you to check our frequently asked questions.

Treat yourself to a 4-star hotel on the Costa del Sol. You deserve it!

Treat yourself to a 4-star hotel on the Costa del Sol. You deserve it!
TRH Paraíso Hotel
7.9 1438 reviews
Estepona, Costa del Sol Estepona, Costa del Sol
FREE cancellation up to 4 days before your holiday!
Time left: 9 days 1 hour.
Available from 75 €/pers.
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Treat yourself to a 4-star hotel on the Costa del Sol. You deserve it!

Treat yourself to a 4-star hotel on the Costa del Sol. You deserve it!
TRH Paraíso Hotel
7.9 1438 reviews
Estepona, Costa del Sol Estepona, Costa del Sol
FREE cancellation up to 4 days before your holiday!
Time left: 9 days 1 hour.
Available from 75 €/pers.
Option available with a different offer
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TRH Paraíso Hotel
Estepona
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Hotel information

TRH Paraíso Hotel

Crt Cadiz km167 C/ Gardenia s/n (urb El Paraiso), Estepona
7.9
1438 reviews
Staff
Very good
Hotel Facilities
Very good
Cleanliness
Good
Price Quality Ratio
Good
7.9
1438 reviews
Staff
Very good
Hotel Facilities
Very good
Cleanliness
Good
Price Quality Ratio
Good
Rooms
Good
Food
Good
Check-in and check-out times
Check in
From 14:00
Check out
Before 12:00
Hotel location
See map
Facilities and services

Main Areas

24 h reception
Lift
Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)

Restaurant

Restaurant
Bar
Vending machine
Snack bar

Main Hotel Services

Meeting Room
Games room
Laundry Service
Car Hire
Currency exchange
Free Luggage Room
Door man

Pets

Not Pet-Friendly

Facilities

Garden
Balcony
Tennis Court
Ping Pong
Pool table
Lounge with TV
Business Center
Darts

Wifi and Internet

Free Wi-Fi in common areas

Swimming pools

Outdoor Pool (summer)

Baby cribs

Free Baby Cot (on request)
Check-in/out and other info
Breakfast: from From 7.30 am to 10.30 am.
Lunch hours: from 13:00 to 15:00h hours. Depending on the season and occupancy it can be buffet or menu.
Dining hours: from 19:30h to 22:00h. Depending on the season and occupancy it can be buffet or menu.
Bar/cafeteria hours: from Sunday to Thursday from 10:30h to 23:00hh, Fridays and Saturdays from 10:30h to 24:00h and during the months of June, July and August from 10:30h to 24:00h.
cots: free (subject to availability and request).
Safe: 3/day.
Adapted rooms: please note that the adapted rooms only have a window, no balcony or terrace.
Outdoor swimming pool: Summer, open from 10:00h to 20:00h. Rest of the season, from 11:00h to 19:30hh.
Gym: from 08:00h to 21:00h. On request.

Parking

There's a car park free of charge close to the accommodation

Pet Policy

Pets are not permitted in this accommodation.

Where you’ll be

Address: Crt Cadiz km167 C/ Gardenia s/n (urb El Paraiso)
TRH Paraíso Hotel Crt Cadiz km167 C/ Gardenia s/n (urb El Paraiso)
About the accommodation

The TRH Paraiso Hotel is located on a hill with wonderful sea views; next to a magnificent golf course, in the privileged residential area El Paraiso (between Marbella and Estepona).

The accommodation has several facilities and services to make your stay complete. You can relax under the sun in the swimming pools, if you do not want to worry about your car, just leave it in the outdoor car park and enjoy! In addition, it has a breakfast, lunch and dinner service that will certainly delight your palate.

And best of all; enjoy a varied entertainment for adults and children during the summer season. You can't miss it!

Its rooms have a balcony or terrace (note that the adapted rooms only have a window), safe (for a fee), TV and bathroom with shower or bathtub, amenities and hairdryer.

What are you waiting for to enjoy a luxury holiday?

 

What our customers are saying about the accommodation

7.9
Good
Based on 1438 reviews

Photos shared by our customers

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Select a topic to see specific reviews
Staff(404)
Food(314)
Rooms(221)
Cleanliness(141)
Location(121)
Facilities(103)
Buffet(84)
Maintenance(78)
Air conditioning(60)
Pool(49)
Bar(45)
Breakfast(44)
Tranquillity(37)
Management(34)
Activities(31)
All-Inclusive(31)
Entertainment(31)
Car Park(28)
Hammocks(27)
Reform(26)
Real reviews
All reviews have been carefully checked and verified.
Real reviews
All reviews have been carefully checked and verified.
7.4 Carmen Travelled with couple June 2026
La cama muy cómoda, habitación espaciosa y con posibilidad de elegir almohada
El buffet deja mucho que desear
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Good 8.9 Ángel Travelled with couple June 2026
Todo
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Very good 2.9 Pedro Daniel Travelled with couple June 2026 The hotel is a pity and the food is the same. It is a pity that you market the hotel as four-star; only the stars remain on the façade. The rest bears no resemblance to a four-star hotel. Old doors. An old-fashioned bathroom with broken pipes under the sinks. The mattresses made your whole body ache in the morning when you got up. The food was repetitive, with little variety, and some dishes were inedible. If you arrived at the last hour, dishes were not replenished. You need to verify the hotels properly, that the stars they claim to have are real. Because otherwise they’re expensive. No deals at all. Total disappointment. And for those of us who have been buying holidays from you for a long time, be able to contact you before purchasing without having to call a 902 number.
El hotel una pena y la comida igual. Es una pena que vendáis el hotel como un cuatro estrella, solo le quedan las estrellas en la fachada. El resto no se parece en nada a un cuatro estrella. puertas viejas. cuarto de baño anticuado y tuberías de los lavabos rotos. Los colchones cuando te levantabas por la mañana te dolía todo el cuerpo. La comida repetitiva, poca variedad y algunos platos no había quien los comiera. Si llegabas en la ultima hora platos que no los reponían. Tenéis que verificar bien los hoteles, que las estrellas que dicen tener sean reales. Porque sino salen caros. De chollos nada. Decepción total. Y los que llevamos tiempo comprando viajes a ustedes poder contactar antes de comprar sin tener que llamar a un 902
a complete refurbishment and a new management team to oversee it
una reforma completa y una nueva dirección que lo gestione
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Basic 9.7 Elena Travelled with couple June 2026
Está genial, súper limpio,los trabajadores muy amables y la piscina bastante grande para la cantidad de gente que se puede llegar a alojar allí,me gustó mucho y sin duda volveré
La animación no está mal pero podría ser un poco más amena y la ubicacion ya que está un poco apartado
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Excellent 5.4 Maria Soledad Travelled with couple June 2026
La zona de la piscina.
Necesita una reforma urgentemente, habitaciones antiguas que no corresponden con las 4 estrellas. Nuestra habitación tenía hormigas en el baño.
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Average 8.6 María Sords Travelled with family June 2026
Bueno quizás necesita un poco de reforma.pero nosotras hemos estado estupendamente,fuimos el año pasado .hemos repetido este y si Dios quiere volveremos el año que viene.gracias a todo el personal por su atención y amabilidad
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Very good 9.4 Virginia Travelled with couple June 2026
Todo fantástico. Hay parking gratuito. Única pega que hay que ir en coche a todo por estar en una urbanización apartada
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Excellent 8.9 Francisco Travelled with family June 2026
Sobre todo el personal que es super amable, la comida está bien y las habitaciones grandes
Una manita de pintura
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Very good 2.3 Maria Del Coral Travelled with family June 2026 I am writing to submit a formal complaint about the numerous incidents and deficiencies experienced during our stay at the hotel booked through your platform. Before our arrival we requested approximately two weeks in advance a room with a double bed and a cot. However, only the cot was provided. The room had two single beds pushed together that did not offer enough stability. When my wife sat on the bed, they suddenly separated, creating a risk of nearly falling to the floor. During the stay we also suffered ongoing problems with the room access cards, which repeatedly became deactivated, obliging us to go to reception several times a day to gain access. The condition and maintenance of the room were clearly deficient. There were holes in the ceiling above the toilet, from which water droplets fell directly onto this area during use, which was especially uncomfortable and unacceptable. Likewise, the bath curtain was torn and in very poor condition. The room cleaning was also insufficient. After the cleaning service, the sheets were not changed despite being stained by our child’s vomit. We noticed this when removing the quilt to sleep. The toilet paper in the bathroom was also not replenished after the existing supply had been used. Another particularly worrying aspect was the state of the children’s pool, whose water looked dirty. Additionally, four plastic cups were found accumulated in the filtration system, with obvious signs that they had been there for quite some time, raising serious doubts about the maintenance and hygiene of the facilities. Finally, the service received from the staff was not adequate either. After having consumed drinks at the establishment a few minutes earlier, we were told that we could not request a glass with ice without making a new purchase, which we consider a lack of attention to guests already staying there. The accumulation of all these incidents caused our stay to be well below the advertised conditions and the minimum standards of quality, maintenance, hygiene and customer service that a hotel establishment reasonably can be expected to provide. For all these reasons, I request that you review my case and assess an appropriate financial compensation for the damages suffered during our stay. I attach photographs and other evidence that substantiate the described facts.
Me dirijo a ustedes para presentar una reclamación formal por las numerosas incidencias y deficiencias sufridas durante la estancia en el hotel contratado a través de su plataforma. Antes de nuestra llegada solicitamos con aproximadamente dos semanas de antelación una habitación con cama de matrimonio y una cuna. Sin embargo, únicamente se atendió la solicitud de la cuna. La habitación disponía de dos camas individuales juntas que no ofrecían estabilidad suficiente. Al sentarse mi esposa en la cama, estas se separaron repentinamente, provocando una situación de riesgo al casi caer al suelo. Durante la estancia también sufrimos continuos problemas con las tarjetas de acceso a la habitación, que se desactivaban repetidamente, obligándonos a acudir varias veces al día a recepción para poder acceder a la misma. El estado de conservación y mantenimiento de la habitación era claramente deficiente. Existían agujeros en el techo situados justo encima del inodoro, por los que caían gotas de agua directamente sobre esta zona durante su uso, lo que supuso una situación especialmente incómoda e inaceptable. Asimismo, la cortina de la bañera se encontraba descosida y en muy mal estado de conservación. La limpieza de la habitación también fue insuficiente. Tras el servicio de limpieza no se cambiaron las sábanas, a pesar de haber quedado manchadas por un vómito de nuestro hijo. Descubrimos esta circunstancia al retirar la colcha para dormir. Tampoco se repuso el papel higiénico una vez consumido el existente en el baño. Otro aspecto especialmente preocupante fue el estado de la piscina infantil, cuyo agua presentaba un aspecto de suciedad. Además, se encontraron cuatro vasos de plástico acumulados en el sistema de filtrado, con evidentes signos de llevar bastante tiempo allí, lo que genera serias dudas sobre el mantenimiento e higiene de las instalaciones. Por último, la atención recibida por parte del personal tampoco fue adecuada. Tras haber realizado consumiciones en el establecimiento pocos minutos antes, se nos indicó que no podíamos solicitar un vaso con hielo sin realizar un nuevo consumo, lo que consideramos una falta de atención hacia clientes ya alojados. La acumulación de todas estas incidencias provocó que la estancia estuviera muy por debajo de las condiciones anunciadas y de los estándares mínimos de calidad, mantenimiento, higiene y atención al cliente que razonablemente cabe esperar de un establecimiento hotelero. Por todo ello, solicito que revisen mi caso y valoren una compensación económica adecuada por los perjuicios sufridos durante nuestra estancia. Adjunto fotografías y demás pruebas que acreditan los hechos descritos.
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Basic 6.3 Javier Travelled with family June 2026 The pool is the best
La piscina lo mejor
- A very old room and little variety in the food for a 4-star hotel
Habitación muy antigua y comida poca variedad para 4 estrellas
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Average 8.9 Iuliana Travelled with couple June 2026 The spaciousness of the rooms
La amplitud de las habitaciones
Food
La comida
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Very good 5.4 Miguel Travelled with couple June 2026
Lo mejor.....la cama y almohada
Necesita ponerse al día,sobre todo las instalaciones y poner cargador para coches eléctricos
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Average 7.4 Gabriel Travelled with couple June 2026
Lo unico que le salva es el personal que es maravilloso
Hotel que para ser de 4 estrellas deja mucho que desear poco cuidado el cesped muy deteriorado la amacas rotas el mobiliario muy antiguo y la comida siempre la misma no variaba ningun dia
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Good 10 Felix Travelled with couple June 2026 The calm Le calme A tranquilidade Die Ruhe La calma
La tranquilidad
No
No
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Excellent 4.9 Juan Antonio Travelled with family June 2026 Great deal. Free car park. Nice pool and quiet location
Buenas oferta. Aparcamiento gratuito. Buenas piscina y sitio tranquilo
The café staff were unhelpful and unprofessional. The hotel in general needs a renovation.
Personal de cafetería poco amable/profesional. El hotel en general necesita una reforma
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Basic 5.1 Leo Travelled with  friends June 2026
La piscina .
El personal de recepción. El trato , no te muestran ningún respeto.
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Average 5.7 Puerto Travelled with couple June 2026
Valoro la tranquilidad y la amabilidad de sus empleados, tanto en restaurantes cómo limpiadoras y mostrador
Pues lamento decir que la limpieza en la habitación no es muy buena, no sé si llegué cuando más gente había o es así. Pero para mí lo peor fue la comida, salvo pocos platos, los demás repetitivos y sin sabor.
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Average 6.9 Vanessa Travelled with couple June 2026 A very good price offer for June.
Una muy buena oferta de precio para ser el mes de junio
The variety of the food left a lot to be desired, and the dessert area was ridiculous. A few details as well, such as having to pay to use the hotel's swimming pool towel, are hard to understand in a supposedly four-star hotel.
La variedad de la comida dejaba mucho que desear y la zona de postres era ridícula. Algunos detalles además como que haya que pagar por usar la toalla de piscina del hotel no se entiende en un hotel supuestamente de 4 estrellas
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Good 7.1 Cristina Travelled with family June 2026 The outdoor facilities, the pool
Las instalaciones exteriores, la piscina
It’s an old hotel and needs improvements. It’s isolated, there’s nothing to do in the area.
Es un hotel antiguo, necesita mejoras. Está aislado, no hay nada que hacer por la zona
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Good 5.7 Antonia Travelled with couple June 2026
Me ha gustado lo tranquilo que es, fuimos a desconectar y a descansar y lo hemos conseguido
Si mejoraría el tema limpieza, el segundo día no nos hicieron ni la cama, solo cambiaron las toallas y un repaso bien ligero al baño
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