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Where you’ll be

Alegria Fenix Family
Paseo Central, 44, Urbanización Playa Serena, Roquetas de Mar
7.4 1538 reviews
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Everything you need to know

This deal includes

  • Hotel ALEGRIA Fenix Family 4* in Roquetas de Mar.
  • Available in Room Only, with Breakfast, Half Board and Full Board.
Travel Dates: until September 28.

Meals & more

Full Board made easy: you choose how to start

If you’re booking Full Board, enjoy total flexibility from the moment you arrive.
Would you like to start with lunch or dinner? The choice is yours.

Simply inform the reception desk upon arrival, and everything will be arranged for you.

No prior arrangements needed. When you arrive at the accommodation, tell the team which meal you want to start with and they’ll take care of the rest.

Good to know: this flexibility applies only to catering. Please check key drop-off and check-out times to plan your stay smoothly.

Why this destination is a must-visit

Roquetas de Mar: endless beaches and the authentic charm of Almería’s coastline

With its incredibly flat coastline and enviable year-round climate, this former fishing village has evolved into a complete holiday destination without losing its authentic seaside soul.

What you can’t miss:

  • Huge beaches with space for everyone: Forget about waking up early to claim your spot on the sand. Beaches like Aguadulce or Playa Serena are kilometres long, wonderfully wide and covered in soft sand that’s comfortable underfoot. There’s more than enough room to relax at your own pace.

  • Santa Ana Castle and the Harbour: The cultural heart of Roquetas de Mar. This beautifully restored 17th-century fortress can be visited free of charge. Right next to it, you’ll find the fishing harbour, the perfect place to watch the boats come and go while soaking up the local atmosphere.

  • Punta Entinas-Sabinar Natural Park: A stunning natural paradise that begins where the hotels end. Expect endless virgin dunes, pine-lined trails and peaceful wetlands where spotting wild flamingos is surprisingly easy. A beautiful contrast to the beach atmosphere.

  • The paradise of free tapas: Just like throughout Almería, every drink comes with a complimentary tapa and, you usually get to choose it yourself from the menu. Head to the harbour area or the town centre and enjoy fried fish, traditional migas or slow-cooked meat dishes for little more than the price of a couple of beers.

Our recommendation: If you’re travelling with children, or simply love animals, the Roquetas Aquarium is a fantastic visit. It’s the largest aquarium in Andalusia, where you can see everything from sharks to interactive touch pools with starfish.

Information regarding Single Rooms and Family Discounts

  • Babies from 0 to 1 year old: the first child stays for free sharing bed with 2 adults in double and triple rooms.
    • In case you want to travel with 2 babies in the same room, you will have to contact us herehereso we can check if it is possible.

 

  • General discounts

    • Children from 2 to 11 years old: 1st child stays for FREE and 2nd child benefits from a 50% discount.

 

  • Discounts between 17-04-25 and 19-04-25 and between 27-06-2025 and 30-08-2025.

    • Children from 2 to 11 years old: 1st child benefits from a 75% discount and 2nd child benefits from a 50% discount.

 

  • Good to know: Discounts for children apply as long as they sleep in the same room with 2 adults or 2 people paying the adult rate.

 

  • Important: if your stay crosses a period with different discounts, you will see that the most restrictive (i.e. the lowest discount) applies. Here is an example: if you travel from July 24 to 29, children 5 years old will not travel free, they will travel with a 75% discount.

 

  • The maximum capacity of the rooms is 4 people.
    • The accommodation does not admit a 5th place in the same room, either adult or child.

 

  • Single occupancy surcharge: it is approximately 60%, already applied in the prices you will see during the booking process.

Pet Policy

This accommodation allows pets with the following conditions:
  • Maximum weight: 8 kg/pet
  • Price: 10 €/night and pet
  • A maximum of one pet per room is allowed.
  • Pets are not allowed in the main areas of the hotel.
Important Information: Once you've completed your booking, please send us a message via the contact section to inform us that you will be travelling with your pet. This allows us to notify the accommodation in advance, ensuring everything is prepared for your arrival.

What our customers are saying about the accommodation

7.4
Very good
Based on 1538 reviews

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Food433 72%
Staff394 72%
Cleanliness314 69%
Rooms292 63%
Facilities158 64%
Location147 90%
Buffet143 65%
Maintenance101 100%
Air conditioning82 78%
Pool71 75%
Breakfast70 77%
Management68 96%
Activities51 69%
Children49 69%
Entertainment44 80%
Bed39 59%
Bar35 80%
Hammocks35 83%
Beach33 88%
Elevator30 97%
Real reviews
All reviews have been carefully checked and verified.
Real reviews
All reviews have been carefully checked and verified.
7.9 Cris Travelled with couple August 2026 The hotel is fine
El hotel está bien
The hotel is fine, but the food is average.
El hotel está bien , pero la comida regular
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Very good 9.1 Mónica Travelled with family August 2026
Gostei muito de conhecer este hotel e a localidade. A restauração foi o melhor juntamente com a simpatia e profissionalismo de todos, desde a receção passando pela limpeza até à restauração. O clima é muito quente, dia e noite o que eu adoro e a temperatura do mar e da piscina são maravilhosas. Adorei a piscina!
Achei os quartos grandes e confortáveis mas são um pouco antiquados e com sinais de desgaste.
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Superb 7.7 Gisela Travelled with family August 2026
Leí muchos comentarios negativos y creo que es una exageración, el hotel está bien, hay que tener en cuenta que es un hotel de playa y no puedes esperar un trato y unas instalaciones de un hotel de lujo, en rasgos generales está bien
La comida de poca calidad y repetitiva si no te gusta probar cosas diferentes, lo demás todo bien
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Very good 7.7 Irene August 2026
El hotel está bastante bien, es cierto que no es nuevo, pero tampoco tan viejo como he leído por aquí. El tema de los ascensores de que solo hay tres, nosotros no hemos tenido ningún problema, y sobre la comida, es un buffet como otro cualquiera, encuentras la típica comida que en cualquier otro de las mismas características. En mi opinión, la gente quiere pagar poco y que le den mucho. El personal de limpiada muy bien, habitaciones limpias.
La piscina es muy pequeña, toda la gente sube las hamacas a los trocitos de césped artificial que hay, por lo que si bajas a cierta hora tienes q ponerte en el cemento, merece la pena más ir a la playa, que por cierto estaba cerquisima y muy vacía.
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Very good 7.4 Jose David Travelled with family August 2026
En general es lo que nos esperabamos. Habitación grande y bien equipada, buenas instalaciones. Creo que si tuviera que repetir, lo haría por el personal de animación
La animación en escasa en cuanto al tiempo de las actividades ya que a penas duran unos 20 minutos y por las mañanas no hacían nada para los peques. El bufet está regular, deberían darle una vuelta a la higiene y seguridad de los cocineros ya que el que está en la plancha coge el pescado con los guantes y le da la vuelta con una espatula y luegonusa los mismos guantes y misma espátula para la carne. Eso de cara al público, no imagino lo que harán donde no se ve
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Very good 6.3 El que esta cabreado Travelled solo August 2026 At first I wasn't sure if I should write this, but if it helps other people... This is a hotel that really doesn't deserve one of its stars. I'll start with the room: it had a bathtub, and I have reduced mobility, so getting in was difficult. I still have marks on my body that show what happens when you have physical difficulties and you fall in a bathtub... But those things can happen when travelling. What shouldn't happen is bad food. I can understand having a buffet for breakfast that everyone can access. But for lunch... You just had to see what people were going for: salads and pasta. Because whenever you went for one of the hot dishes it was terrible. I've never had worse chicken in my life — cold, tasteless, and definitely not tender. Then there's the cleaning. I'll just say that my room was cleaned every day at 2:30pm, but they never changed the sheets during my stay. All they did was make the bed and mop the room. The best thing was the service from the bar staff, the waiters, and the people at reception.
AL principio no se si escribiria esto, pero si vale para otras personas... Es un hotel al que le sobra una estrella. Empiezo por la habitacion, tenia bañera, y yo tengo movilidad reducida, cpn lo cual entrar es complicado, incluso tengo las marcas en mi cuerpo que muestran lo que pasa cuando tinees difilcutades fisicas y te caes en una bañera... Pero eso puede pasar al viajar. Lo que no debe pasar es que la comida sea mala. Puedo entender que para desayunar exista un bufet al que todo el mundo pueda acceder. Pero para comer...Solo habia que mirar a por lo que se tiraba la gente, ensaladas, y pasta... Porque cuando ibas a por un plato preparado era muy malo. No he probado peor pollo en mi vida,frio, sin sabor y no precisamente blandito. Por otro lado esta la limpieza. Solo dedir que me hacian la habitacion a las 14:30 todos los dias, no me han cambiado las sabanas en mi estancia. Solo se dedicaban a hacer la cama y fregar la habitacion. Lo mejor el trato del personal del bar, los camareros y las personas que estaban en recepcion.
I think what I mentioned earlier is enough.
Creo que con lo que he puesto antes es sufuciente.
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Pleasant 6.9 Alba Travelled with family August 2026 Good daytime entertainment, a decent mini club, and a varied, tasty breakfast.
Animación diurna buena,mini club bien,el desayuno mucha variedad y rico.
Very old hotel, in need of renovation. Old mattresses and bed bases that are dirty, rusted shower screens, rusted exterior façade, food of generally average quality, very little variety of desserts. Tiny pool for so many guests. Tables and sofas in the hotel reception look like they’re from a period drama and are dusty.
Hotel muy viejo,a reformar. Colchones antiguos,somiers antiguos y sucios,mamparas oxidadas,fachada exterior oxidada, comida de calidad regular en general, muy poca variedad de postres. Piscina enana para tantísima gente. Mesas y sofás del recibidor de la entrada al hotel de la serie de cuéntame y con polvo.
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Very good 7.4 Antonio Travelled with couple August 2026 First of all, it doesn’t provide any information — you have to sort things out yourself. The hotel is somewhat neglected, the food is mediocre and the pastries are consistently poor. The breakfast pastries in particular are very bad. This needs to change.
Lo primero es que no da información de nada te tienes que espabilar el hotel está un poco descuidado la comida regular la repostería si empre lo mio lo desayuno la bollería muy mal esto tiene que cambiar
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Very good 9.1 Oliver Travelled with family August 2026 Fantastic hotel for families, very family-friendly, the entertainers were great, the miniclub is really well equipped. There’s always some kind of show in the evening, which is much appreciated because you can have a nice drink while the kids are entertained and safe. It's great that after check-out they let you stay for lunch and spend a little more time at the pool, which is a 10 out of 10.
Hotel fantástico para familias, muy familiar, los animadores genial, el miniclub muy completo, siempre hay alguna actuación nocturna y se agradece, por q estas tomándote algo, fresquito y niños controlados. Se agradece q te dejen después de chekin quedarte a comer y un ratito más en la piscina de 10.
The tiles around the slide pool should be roughened up a bit because they are very slippery. Other than that, I’d give it a 9.
Las losas de alrededor de la piscina del togogan se recomienda rallarlas algo por q resbala bastante. Por lo demás un 9
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Superb 10 Nicolás Travelled with family August 2026 This is the second year we have stayed and we are very happy. It is a family hotel with plenty of activities for children and the entertainment team is great, as always.
Es el segundo año que hemos estado y muy contentos. Es un hotel familiar. Muchas actividades para los niños y el equipo de animación genial como siempre.
Perhaps I would add another stew dish to the dining room menu. Otherwise, everything was very good.
Quizás añadiría en el comedor algún plato más de olla. Por lo demás muy bien.
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Superb 4.1 Noelia August 2026
El buffet no merece la pena para NADA, poca variedad, nada de comida casera. Hotel de 4 estrellas, más de una le sobra, para como esta hoy en día el hotel. 3 ascensores, solo uno de los 3 baja hacia el comedor, puedes tirarte 15 minutos de reloj para poder bajar, los otros dos día sí y día también fuera de servicio. La fachada por fuera está muy dejada. La piscina nada de control, la gente deja las toallas y se pueden ir todo el día que las dejan allí, poco espacio para tanta gente, no recomiendo este hotel para NADA.
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Disappointing 8.6 Aida Travelled with family August 2026 We stayed in the second week of August and it was great. I expected it to be more crowded, but although the hotel felt full, we were very comfortable with no sense of being overwhelmed by people, queues or anything. The pool was excellent, as was the entertainment. The children had a brilliant time. The room was lovely and the bed extremely comfortable. Overall, we had a very enjoyable stay and would definitely return.
Hemos estado la segunda semana de Agosto y ha estado genial. Me lo esperaba más masificado, pero a pesar de que el hotel se notaba lleno, hemos estado super agusto, sin nada de agobios por la gente, colas ni nada. La piscina genial, al igual que la animación. Los niños se lo pasan super bien. La habitación estupenda, la cama comodísima. En general, hemos pasado una muy buena estancia y repetiríamos sin duda!!
If I had to mention something to improve (not a criticism), it would be the buffet food. Although it is varied and there is a bit of everything, the quality is not the best, but acceptable — what you would expect from hotels of this type. For us, the best part was the breakfast. The rooms feel a little dated; you can tell the hotel is older from the décor and such. But it is not a problem, just an area for improvement. One small inconvenience we had was that the lifts broke down on our last day, which was a hassle since we had a pushchair and were on the fifth floor, but technicians were called straight away to repair them.
Por decir algo a mejorar (que no malo), sería la comida del buffet. Aunque es variada y hay un poco de todo, la calidad no es la mejor, pero pasable, es de esperar para hoteles de este tipo. Para nosotros, lo mejor el desayuno. Las habitaciones se notan un poco antiguas, se nota que el hotel tiene sus años en la decoración, etc. Pero no es un problema, solo un aspecto a mejorar.Un pequeño contratiempo que tuvimos fue que los ascensores se rompieron el último día que estuvimos y nos fastidió un poco porque íbamos con carrito de bebé y estábamos en una 5 planta, pero enseguida llamaron a los técnicos para repararlos.
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Fabulous 7.1 David Travelled with family August 2026
Mucha gente, para la piscina...el agua estaba a todas horas caliente de tanta gente. La gente fuma y bebe en la piscina.
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Very good 9.4 Alberto August 2026 Overall it was very good: attentive and friendly staff, good service, very good food with a great variety and excellent service at mealtimes. I will return.
En general ha estado muy bien personal atento y amable buen servicio la comida muy bien gran variedad y excelente servicio a la hora de las comidas volveré
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Superb 5.7 David Travelled with family August 2026 My experience at this hotel was disastrous. The food is poor and scarce, and the pool is overcrowded. Two towels belonging to my children were stolen and reception refused to do anything. The room was shabby, with bed bases chewed at the corners and stained walls. I will never go back.
Mi experiencia en este hotel a sido nefasta. La comida es mala y escasa, la piscina súper saturada de gente. Me robaron dos toallas de mis hijos y la recepción no quiso saber nada de nada. La habitación pobre, con los somieres roidos por las esquinas, las paredes manchadas. No volveré jamás por ahí.
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Pleasant 6.9 Raquel Travelled with family August 2026 The pool is excellent — perfect for children
La piscina muy buena estupenda para los niños
The cleanliness and the food are very repetitive
La limpieza y la comida muy repetitiva
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Very good 8 Alicia Travelled with family August 2026 The hotel is generally fine, though there are aspects that could be improved. A definite positive is the entertainment, especially Camila, who is great fun with both adults and children — we loved the magic carpet! The pool area is very good and the slide is great fun for the kids. The service staff were also very friendly. The rooms were good, with a comfortable mattress (less so on the single bed — we had a triple room), a spacious bathroom, a small fridge and a terrace.
El hotel en general está bien aunque tiene aspectos mejorables. Como positivo destacaría sobre todo la animación, en especial de Camila, que es muy divertida tanto con adultos como con niños ¡Nos encantó la alfombra mágica! La zona de piscinas está muy bien y para los niños es muy divertido el tobogán. Destacar también la amabilidad del personal de servicios. Las habitaciones bien, colchón cómodo algo menos el de la cama de 90 (teníamos habitación triple), baño espacioso, neverita y terraza.
To improve, we would say it is understaffed; the cleaning ladies are overwhelmed and can’t do any more. At the self-service buffet the food is generally varied, but sometimes utensils or plates aren’t replenished due to lack of staff. We missed a greater variety of pasta and individual yoghurts at some meals. The car park seemed expensive to us — €15 per day — and you are required to pay for the entire stay; you cannot book single days.
A mejorar destacaríamos que le falta personal, las señoras de la limpieza no dan a basto, no se les puede pedir más. En el bufet libre la comida es, en general, variada pero a veces falta reposición de utensilios o platos por falta de personal....Echamos de menos más variedad de pasta, yogures individuales en alguna de las comidas... El parking nos pareció caro, 15€ al día y te obligan a coger la estancia completa, no se pueden coger días sueltos.
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Fabulous 5.1 Tomás Travelled with family August 2026 The hotel needs refurbishment, it’s very overcrowded and the buffet has been one of the worst I’ve ever seen.
El hotel necesita una reforma, está muy masificado y el buffet ha sido de los peores que he visto nunca
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Pleasant 4.3 María José Travelled with family August 2026 Good location Friendly staff
Buena ubicación Personal amable
The room was spacious but the cleanliness was quite poor. The food is poor too; the only acceptable items are the salads and what they cook on the griddle.
La habitación era amplia pero la limpieza bastante mala. La comida es mala también,lo único aceptable son las ensaladas y lo q hacen a la plancha
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Disappointing 9.4 Rosalin Travelled with family August 2026 The hotel is very good for the price-quality ratio. We spent a week and everything went very well. The staff were impeccable, all cheerful and courteous in their service. The rooms were spacious and the air conditioning worked. The food was varied, the pool was clean and the facilities were satisfactory, with a good location.
El hotel está muy bien, tomando en cuenta la calidad precio, hemos pasado una semana y todo ha ido muy bien, el trato del personal es impecable, tod@s alegres y correctos en su atención, las habitaciones grandes y el aire acondicionado funcionaba, La comida variada, la piscina limpia, y las instalaciones correctas, buena ubicación.
If I had to mention something, the pool water was a bit too warm for my taste.
Por poner algo, el agua de la piscina demasiado caliente para mi gusto.
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Alegria Fenix Family
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Hotel information

Alegria Fenix Family

Paseo Central, 44, Urbanización Playa Serena, Roquetas de Mar
7.4
Very good
See 1538 reviews
Staff
Fabulous
Rooms
Very good
Price Quality Ratio
Very good
Cleanliness
Very good
7.4
Very good
See 1538 reviews
Staff
Fabulous
Rooms
Very good
Price Quality Ratio
Very good
Cleanliness
Very good
Hotel Facilities
Very good
Food
Pleasant
Check-in and check-out times
Check-in
from 14:00
Check-out
before 10:00
Hotel location
See map
Facilities and services

Main Areas

24 h reception
Heating
Air-conditioning in the main facilities
Lift
Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)

Restaurant

Restaurant
Bar
Vending machine
Breakfast (Buffet)
Lunch (Buffet)
Dinner (Buffet)
Gluten-free food on request

Wifi and Internet

Wi-Fi
Free Wi-Fi in common areas

Main Hotel Services

Meeting Room
Laundry Service
Car Hire
Currency exchange
Free Luggage Room
Safe at the reception
Door man

Facilities

Garden
Balcony
Tennis Court
Ping Pong
Pool table
Lounge with TV
Solarium
Darts

Children and animation

Children's Club
Live entertainment

Pets

Pet-Friendly on request (check fee)

Swimming pools

Outdoor Pool (summer)

Baby cribs

Free Baby Cot (on request)
Room services

General room services

TV
Telephone
Balcony
Heating
Air Conditioning
Safe to be paid at reception
Desk

Bathroom

Bathtub
Toilet
Amenities
Hairdryer
Check-in/out and other info
Breakfast: from 08:00h to 10:30h.
Lunch Schedule: from 13:00h to 15:30hh.
Dinner Schedule: from 20:00h to 22:30h.
Safe: 4€/night. With a deposit of 15€ in cash for the key. When you return the key, the deposit will be refunded.
Outdoor pool hours: from 10:30h to 19:30h.
Opening of swimming pools: in the summer season (approximately from 20/06 to 15/09) the outdoor swimming pool is open.
About the pool Water Slides: minimum height: 90cm; maximum height: 150cm.
Pool towels: 20/towel deposit per towel.

Parking

Parking 1
The accommodation has a car park with extra charge
  • 15€ / Per night
Check directly with the accommodation if they offer the possibility of booking the car park space in advance.
Parking 2
There's a car park close to the accommodation available with extra charge
  • 15€ / Per night

Pet Policy

This accommodation allows pets with the following conditions:
  • Maximum weight: 8 kg/pet
  • Price: 10 €/night and pet
  • A maximum of one pet per room is allowed.
  • Pets are not allowed in the main areas of the hotel.
Important Information: Once you've completed your booking, please send us a message via the contact section to inform us that you will be travelling with your pet. This allows us to notify the accommodation in advance, ensuring everything is prepared for your arrival.

Where you’ll be

Address: Paseo Central, 44, Urbanización Playa Serena
Alegria Fenix Family Paseo Central, 44, Urbanización Playa Serena
About the accommodation

The hotel Alegria Fenix Family 4* has a new management. This hotel is perfect for a stay to relax and enjoy the beach, as it is very close.

The accommodation has 24h reception, bar, restaurant, air conditioning and heating, Wifi, indoor and outdoor car park and, in addition, pets are allowed!

All rooms have TV, telephone, air conditioning, heating, Wifi connection, safe (for a fee), minibar, balcony and a fully-equipped bathroom with shower or bathtub, hairdryer and amenities.

This hotel is very well located so you can enjoy all the services you can imagine.

Book now at the Alegria Fenix Family 4* hotel!

Some of the services listed may require a fee. You can check the rates directly at the accommodation. All information in this listing is subject to change by the accommodation. If you have any questions, please contact us.

What our customers are saying about the accommodation

7.4
Very good
Based on 1538 reviews

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Food433 72%
Staff394 72%
Cleanliness314 69%
Rooms292 63%
Facilities158 64%
Location147 90%
Buffet143 65%
Maintenance101 100%
Air conditioning82 78%
Pool71 75%
Breakfast70 77%
Management68 96%
Activities51 69%
Children49 69%
Entertainment44 80%
Bed39 59%
Bar35 80%
Hammocks35 83%
Beach33 88%
Elevator30 97%
Real reviews
All reviews have been carefully checked and verified.
Real reviews
All reviews have been carefully checked and verified.
7.9 Cris Travelled with couple August 2026 The hotel is fine
El hotel está bien
The hotel is fine, but the food is average.
El hotel está bien , pero la comida regular
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Very good 9.1 Mónica Travelled with family August 2026
Gostei muito de conhecer este hotel e a localidade. A restauração foi o melhor juntamente com a simpatia e profissionalismo de todos, desde a receção passando pela limpeza até à restauração. O clima é muito quente, dia e noite o que eu adoro e a temperatura do mar e da piscina são maravilhosas. Adorei a piscina!
Achei os quartos grandes e confortáveis mas são um pouco antiquados e com sinais de desgaste.
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Superb 7.7 Gisela Travelled with family August 2026
Leí muchos comentarios negativos y creo que es una exageración, el hotel está bien, hay que tener en cuenta que es un hotel de playa y no puedes esperar un trato y unas instalaciones de un hotel de lujo, en rasgos generales está bien
La comida de poca calidad y repetitiva si no te gusta probar cosas diferentes, lo demás todo bien
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Very good 7.7 Irene August 2026
El hotel está bastante bien, es cierto que no es nuevo, pero tampoco tan viejo como he leído por aquí. El tema de los ascensores de que solo hay tres, nosotros no hemos tenido ningún problema, y sobre la comida, es un buffet como otro cualquiera, encuentras la típica comida que en cualquier otro de las mismas características. En mi opinión, la gente quiere pagar poco y que le den mucho. El personal de limpiada muy bien, habitaciones limpias.
La piscina es muy pequeña, toda la gente sube las hamacas a los trocitos de césped artificial que hay, por lo que si bajas a cierta hora tienes q ponerte en el cemento, merece la pena más ir a la playa, que por cierto estaba cerquisima y muy vacía.
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Very good 7.4 Jose David Travelled with family August 2026
En general es lo que nos esperabamos. Habitación grande y bien equipada, buenas instalaciones. Creo que si tuviera que repetir, lo haría por el personal de animación
La animación en escasa en cuanto al tiempo de las actividades ya que a penas duran unos 20 minutos y por las mañanas no hacían nada para los peques. El bufet está regular, deberían darle una vuelta a la higiene y seguridad de los cocineros ya que el que está en la plancha coge el pescado con los guantes y le da la vuelta con una espatula y luegonusa los mismos guantes y misma espátula para la carne. Eso de cara al público, no imagino lo que harán donde no se ve
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Very good 6.3 El que esta cabreado Travelled solo August 2026 At first I wasn't sure if I should write this, but if it helps other people... This is a hotel that really doesn't deserve one of its stars. I'll start with the room: it had a bathtub, and I have reduced mobility, so getting in was difficult. I still have marks on my body that show what happens when you have physical difficulties and you fall in a bathtub... But those things can happen when travelling. What shouldn't happen is bad food. I can understand having a buffet for breakfast that everyone can access. But for lunch... You just had to see what people were going for: salads and pasta. Because whenever you went for one of the hot dishes it was terrible. I've never had worse chicken in my life — cold, tasteless, and definitely not tender. Then there's the cleaning. I'll just say that my room was cleaned every day at 2:30pm, but they never changed the sheets during my stay. All they did was make the bed and mop the room. The best thing was the service from the bar staff, the waiters, and the people at reception.
AL principio no se si escribiria esto, pero si vale para otras personas... Es un hotel al que le sobra una estrella. Empiezo por la habitacion, tenia bañera, y yo tengo movilidad reducida, cpn lo cual entrar es complicado, incluso tengo las marcas en mi cuerpo que muestran lo que pasa cuando tinees difilcutades fisicas y te caes en una bañera... Pero eso puede pasar al viajar. Lo que no debe pasar es que la comida sea mala. Puedo entender que para desayunar exista un bufet al que todo el mundo pueda acceder. Pero para comer...Solo habia que mirar a por lo que se tiraba la gente, ensaladas, y pasta... Porque cuando ibas a por un plato preparado era muy malo. No he probado peor pollo en mi vida,frio, sin sabor y no precisamente blandito. Por otro lado esta la limpieza. Solo dedir que me hacian la habitacion a las 14:30 todos los dias, no me han cambiado las sabanas en mi estancia. Solo se dedicaban a hacer la cama y fregar la habitacion. Lo mejor el trato del personal del bar, los camareros y las personas que estaban en recepcion.
I think what I mentioned earlier is enough.
Creo que con lo que he puesto antes es sufuciente.
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Pleasant 6.9 Alba Travelled with family August 2026 Good daytime entertainment, a decent mini club, and a varied, tasty breakfast.
Animación diurna buena,mini club bien,el desayuno mucha variedad y rico.
Very old hotel, in need of renovation. Old mattresses and bed bases that are dirty, rusted shower screens, rusted exterior façade, food of generally average quality, very little variety of desserts. Tiny pool for so many guests. Tables and sofas in the hotel reception look like they’re from a period drama and are dusty.
Hotel muy viejo,a reformar. Colchones antiguos,somiers antiguos y sucios,mamparas oxidadas,fachada exterior oxidada, comida de calidad regular en general, muy poca variedad de postres. Piscina enana para tantísima gente. Mesas y sofás del recibidor de la entrada al hotel de la serie de cuéntame y con polvo.
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Very good 7.4 Antonio Travelled with couple August 2026 First of all, it doesn’t provide any information — you have to sort things out yourself. The hotel is somewhat neglected, the food is mediocre and the pastries are consistently poor. The breakfast pastries in particular are very bad. This needs to change.
Lo primero es que no da información de nada te tienes que espabilar el hotel está un poco descuidado la comida regular la repostería si empre lo mio lo desayuno la bollería muy mal esto tiene que cambiar
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Very good 9.1 Oliver Travelled with family August 2026 Fantastic hotel for families, very family-friendly, the entertainers were great, the miniclub is really well equipped. There’s always some kind of show in the evening, which is much appreciated because you can have a nice drink while the kids are entertained and safe. It's great that after check-out they let you stay for lunch and spend a little more time at the pool, which is a 10 out of 10.
Hotel fantástico para familias, muy familiar, los animadores genial, el miniclub muy completo, siempre hay alguna actuación nocturna y se agradece, por q estas tomándote algo, fresquito y niños controlados. Se agradece q te dejen después de chekin quedarte a comer y un ratito más en la piscina de 10.
The tiles around the slide pool should be roughened up a bit because they are very slippery. Other than that, I’d give it a 9.
Las losas de alrededor de la piscina del togogan se recomienda rallarlas algo por q resbala bastante. Por lo demás un 9
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Superb 10 Nicolás Travelled with family August 2026 This is the second year we have stayed and we are very happy. It is a family hotel with plenty of activities for children and the entertainment team is great, as always.
Es el segundo año que hemos estado y muy contentos. Es un hotel familiar. Muchas actividades para los niños y el equipo de animación genial como siempre.
Perhaps I would add another stew dish to the dining room menu. Otherwise, everything was very good.
Quizás añadiría en el comedor algún plato más de olla. Por lo demás muy bien.
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Superb 4.1 Noelia August 2026
El buffet no merece la pena para NADA, poca variedad, nada de comida casera. Hotel de 4 estrellas, más de una le sobra, para como esta hoy en día el hotel. 3 ascensores, solo uno de los 3 baja hacia el comedor, puedes tirarte 15 minutos de reloj para poder bajar, los otros dos día sí y día también fuera de servicio. La fachada por fuera está muy dejada. La piscina nada de control, la gente deja las toallas y se pueden ir todo el día que las dejan allí, poco espacio para tanta gente, no recomiendo este hotel para NADA.
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Disappointing 8.6 Aida Travelled with family August 2026 We stayed in the second week of August and it was great. I expected it to be more crowded, but although the hotel felt full, we were very comfortable with no sense of being overwhelmed by people, queues or anything. The pool was excellent, as was the entertainment. The children had a brilliant time. The room was lovely and the bed extremely comfortable. Overall, we had a very enjoyable stay and would definitely return.
Hemos estado la segunda semana de Agosto y ha estado genial. Me lo esperaba más masificado, pero a pesar de que el hotel se notaba lleno, hemos estado super agusto, sin nada de agobios por la gente, colas ni nada. La piscina genial, al igual que la animación. Los niños se lo pasan super bien. La habitación estupenda, la cama comodísima. En general, hemos pasado una muy buena estancia y repetiríamos sin duda!!
If I had to mention something to improve (not a criticism), it would be the buffet food. Although it is varied and there is a bit of everything, the quality is not the best, but acceptable — what you would expect from hotels of this type. For us, the best part was the breakfast. The rooms feel a little dated; you can tell the hotel is older from the décor and such. But it is not a problem, just an area for improvement. One small inconvenience we had was that the lifts broke down on our last day, which was a hassle since we had a pushchair and were on the fifth floor, but technicians were called straight away to repair them.
Por decir algo a mejorar (que no malo), sería la comida del buffet. Aunque es variada y hay un poco de todo, la calidad no es la mejor, pero pasable, es de esperar para hoteles de este tipo. Para nosotros, lo mejor el desayuno. Las habitaciones se notan un poco antiguas, se nota que el hotel tiene sus años en la decoración, etc. Pero no es un problema, solo un aspecto a mejorar.Un pequeño contratiempo que tuvimos fue que los ascensores se rompieron el último día que estuvimos y nos fastidió un poco porque íbamos con carrito de bebé y estábamos en una 5 planta, pero enseguida llamaron a los técnicos para repararlos.
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Fabulous 7.1 David Travelled with family August 2026
Mucha gente, para la piscina...el agua estaba a todas horas caliente de tanta gente. La gente fuma y bebe en la piscina.
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Very good 9.4 Alberto August 2026 Overall it was very good: attentive and friendly staff, good service, very good food with a great variety and excellent service at mealtimes. I will return.
En general ha estado muy bien personal atento y amable buen servicio la comida muy bien gran variedad y excelente servicio a la hora de las comidas volveré
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Superb 5.7 David Travelled with family August 2026 My experience at this hotel was disastrous. The food is poor and scarce, and the pool is overcrowded. Two towels belonging to my children were stolen and reception refused to do anything. The room was shabby, with bed bases chewed at the corners and stained walls. I will never go back.
Mi experiencia en este hotel a sido nefasta. La comida es mala y escasa, la piscina súper saturada de gente. Me robaron dos toallas de mis hijos y la recepción no quiso saber nada de nada. La habitación pobre, con los somieres roidos por las esquinas, las paredes manchadas. No volveré jamás por ahí.
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Pleasant 6.9 Raquel Travelled with family August 2026 The pool is excellent — perfect for children
La piscina muy buena estupenda para los niños
The cleanliness and the food are very repetitive
La limpieza y la comida muy repetitiva
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Very good 8 Alicia Travelled with family August 2026 The hotel is generally fine, though there are aspects that could be improved. A definite positive is the entertainment, especially Camila, who is great fun with both adults and children — we loved the magic carpet! The pool area is very good and the slide is great fun for the kids. The service staff were also very friendly. The rooms were good, with a comfortable mattress (less so on the single bed — we had a triple room), a spacious bathroom, a small fridge and a terrace.
El hotel en general está bien aunque tiene aspectos mejorables. Como positivo destacaría sobre todo la animación, en especial de Camila, que es muy divertida tanto con adultos como con niños ¡Nos encantó la alfombra mágica! La zona de piscinas está muy bien y para los niños es muy divertido el tobogán. Destacar también la amabilidad del personal de servicios. Las habitaciones bien, colchón cómodo algo menos el de la cama de 90 (teníamos habitación triple), baño espacioso, neverita y terraza.
To improve, we would say it is understaffed; the cleaning ladies are overwhelmed and can’t do any more. At the self-service buffet the food is generally varied, but sometimes utensils or plates aren’t replenished due to lack of staff. We missed a greater variety of pasta and individual yoghurts at some meals. The car park seemed expensive to us — €15 per day — and you are required to pay for the entire stay; you cannot book single days.
A mejorar destacaríamos que le falta personal, las señoras de la limpieza no dan a basto, no se les puede pedir más. En el bufet libre la comida es, en general, variada pero a veces falta reposición de utensilios o platos por falta de personal....Echamos de menos más variedad de pasta, yogures individuales en alguna de las comidas... El parking nos pareció caro, 15€ al día y te obligan a coger la estancia completa, no se pueden coger días sueltos.
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Fabulous 5.1 Tomás Travelled with family August 2026 The hotel needs refurbishment, it’s very overcrowded and the buffet has been one of the worst I’ve ever seen.
El hotel necesita una reforma, está muy masificado y el buffet ha sido de los peores que he visto nunca
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Pleasant 4.3 María José Travelled with family August 2026 Good location Friendly staff
Buena ubicación Personal amable
The room was spacious but the cleanliness was quite poor. The food is poor too; the only acceptable items are the salads and what they cook on the griddle.
La habitación era amplia pero la limpieza bastante mala. La comida es mala también,lo único aceptable son las ensaladas y lo q hacen a la plancha
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Disappointing 9.4 Rosalin Travelled with family August 2026 The hotel is very good for the price-quality ratio. We spent a week and everything went very well. The staff were impeccable, all cheerful and courteous in their service. The rooms were spacious and the air conditioning worked. The food was varied, the pool was clean and the facilities were satisfactory, with a good location.
El hotel está muy bien, tomando en cuenta la calidad precio, hemos pasado una semana y todo ha ido muy bien, el trato del personal es impecable, tod@s alegres y correctos en su atención, las habitaciones grandes y el aire acondicionado funcionaba, La comida variada, la piscina limpia, y las instalaciones correctas, buena ubicación.
If I had to mention something, the pool water was a bit too warm for my taste.
Por poner algo, el agua de la piscina demasiado caliente para mi gusto.
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Microsoft Bing Ads _uetvid Tracks user interactions with advertising. Microsoft Bing Ads 2 weeks (approx.)
Amazon Ads ad-id Helps deliver relevant ads and measure performance. Amazon Advertising 7 months
Amazon Ads ad-privacy Manages user privacy preferences related to advertising. Amazon Advertising 2 years
Hotjar exp_pricing_fall_assignment Assigns users to pricing experiments. Hotjar 1 month
Twitter (X) guest_id This cookie collects information about the user's visits to the website (e.g.; how many times the user has visited the website, how much time has elapsed, which pages have been visited). This data is used to personalize and improve the service offered by Twitter (X). Twitter (X) 2 years
Twitter (X) guest_id_ads Collects visitor behavior information from multiple websites. This information is used on the web to optimize advertising relevance. Twitter (X) 2 years
Twitter (X) guest_id_marketing Cookie used by Twitter for marketing and ad personalization purposes. Twitter (X) 2 years
Twitter (X) muc_ads Used for ad personalization and performance measurement. Twitter (X) 2 years
Twitter (X) personalization_id Stores preferences to personalize content and ads. Twitter (X) 2 years
TikTok odin_tt Tracks and analyzes user behavior. TikTok 13 months
TikTok tt_chain_token Tracks user behavior across pages and sessions. TikTok 5 months
TikTok ttwid Identifies users to deliver recommendations and ads. TikTok 11 months
TikTok ttcsid* This cookie, managed by TikTok, tracks the session when a user clicks on TikTok ads. It allows to assign a unique identifier to better understand the user's behavior and measure the actions or conversions performed during that same session. TikTok 3 months
Spotify __spdt Cookie used by Spotify to analyze user interactions on a website, specifically focusing on the actions audio users take after listening to or watching an ad. Spotify 13 months
DoubleClick (Google) test_cookie This cookie is used to determine whether the user's browser supports cookies. Google Ads / DoubleClick 15 minutes
Google g_state Stores the user's logout state and is set when using the One Tap popup or automatic login. Google One Tap 7 days
Google g_csrf_token Used as a security measure to verify the authenticity of requests during login with Google and protect the user against CSRF attacks. Google One Tap 5 minutes
Google LSOLH Cookie used to manage the user session and authentication in Google services. Google 1 year
Google __Secure-ENID This cookie is used by Google to remember user preferences and other relevant information in order to improve the browsing experience. Google 13 months
Google NID This cookie is used by Google to remember user preferences and other relevant information in order to improve the browsing experience. Google 6 months
Datadog _dd_s Cookie used to aggregate all events generated from a single user session across multiple pages. It contains the current session ID, whether the session is excluded due to sampling and the session expiration date. In this way, the system can better understand how the user uses the various sites in that session. Datadog 4 hours
Amazon CloudFront CloudFront-Key-Pair-Id Used to control access to restricted content in CloudFront. Amazon CloudFront Varies by configuration
Amazon CloudFront CloudFront-Policy Contains the base64-encoded access policy for restricted content. Amazon CloudFront Varies by configuration
Amazon CloudFront CloudFront-Signature Contains the digital signature of the access policy to verify authenticity. Amazon CloudFront Varies by configuration

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