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Where you’ll be

TRH Paraíso Hotel
Crt Cadiz km167 C/ Gardenia s/n (urb El Paraiso), Estepona
7.9 1433 reviews
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Everything you need to know

This deal includes

  • Hotel TRH Paraiso 4*, located in Estepona (Costa del Sol).
  • Available in All Inclusive.
Travel Dates: until October 30.

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Meals & more

Mediterranean flavours and total relaxation at TRH Paraíso 4*

Looking for the perfect way to switch off on the Costa del Sol? TRH Paraíso is more than just a hotel name , it’s a promise of relaxation, sunshine and incredible food.

Get ready for a culinary experience inspired by the best of Andalusian and international cuisine. From Mediterranean breakfasts that fuel your mornings to live show cooking dinners that turn every evening into part of the holiday.

Forget schedules and simply enjoy:

  • Mediterranean gastronomy at its best: savour local and international flavours at La Pirámide Restaurant or enjoy a refreshing cocktail at the Tropical Kiosk beside the pool.
  • Moments made for you: a quiet drink at Queen’s Bar, a relaxed snack on the terrace or long afternoons under the Andalusian sun… you set the pace.

Come and experience Estepona the way it should be enjoyed , relaxed, delicious and full of holiday vibes.

You can check all the details of the all-inclusive here.

Please note that the All-Inclusive service starts with lunch on the day of arrival and ends with breakfast on the day of departure, so you can enjoy every minute of your stay from the very beginning.

Why this destination is a must-visit

Estepona is one of those places that still feels authentic while offering everything you need for a relaxing holiday. Located on the Costa del Sol, it blends traditional Andalusian charm with long beaches, a beautifully kept old town and a laid-back atmosphere that makes it especially appealing for families and couples looking to slow down and enjoy the Mediterranean lifestyle.

Make sure you visit:

  • The old town, with its whitewashed streets, colourful flower pots and peaceful squares.
  • Estepona’s promenade, perfect for a leisurely walk by the sea at any time of day.
  • The Orchidarium, an impressive modern building housing thousands of exotic plants.
  • The marina, lively in the evenings with restaurants and a relaxed coastal vibe.
  • Plaza de las Flores, one of the prettiest corners of the town.

Beaches we think you’ll like:

  • La Rada Beach, right in the centre, wide and ideal for families.
  • El Cristo Beach, a sheltered cove with calm waters, great for children.
  • Playa del Padrón, quieter and perfect if you prefer more space.
  • Playa de Guadalmansa, a good option if you enjoy long walks by the shore.

Family-friendly activities:

  • Spend the day at the beach with shallow waters and easy access.
  • Enjoy a bike ride or walk along the long seafront promenade.
  • Visit local parks and playgrounds scattered around the town.
  • Take a short boat trip from the marina.
  • Explore nearby nature areas for an easy outdoor plan.

Make sure you try these local delicacies:

  • Espetos de sardinas, grilled over open fire right by the beach.
  • Fresh fried fish, a classic of Andalusian coastal cuisine.
  • Gazpacho or salmorejo, refreshing and perfect for warm days.
  • Local seafood dishes made with the catch of the day.

Make the most of your visit and go to...

  • Marbella, around 30 minutes away, for a mix of beaches, shopping and a charming old town.
  • Ronda, just over an hour away, famous for its dramatic gorge and historic centre.
  • Gibraltar, ideal for a different cultural experience and spectacular views.
  • Sierra Bermeja, perfect for nature lovers and scenic drives.

Solo & family stays

  • Babies from 0 to 1: the first one stays for free, sharing bed with two adults in double and triple rooms. Should you stay with 2 babies in the same room, please contact us here, so that we can check if it is possible.

General discounts:

Quadruple room

  • Children from 2 to 11 years old: The first child benefits from a 50% discount, The second child benefits from a 50% discount

Triple Room

  • Children from 2 to 11 years old: The first child stays for FREE

Except for bookings between 31/05/2025 and 20/06/2025:

  • Children from 2 to 11 years old: The first child stays for FREE

Except for bookings between 17/09/2025 and 28/09/2025:

  • Children from 2 to 11 years old: The first child stays for FREE

Good to know: Discounts for children apply as long as they share the room with 2 adults or 2 people paying the adult rate.

  • The maximum room occupancy is 4 people. Please note: The accommodation does not admit a fifth person in the same room, neither adults nor children. 

  • Single occupancy surcharge: 100%, i.e., the same price as for two people in a double room.

Pet Policy

Pets are not permitted in this accommodation.

What our customers are saying about the accommodation

7.9
Good
Based on 1433 reviews

Photos shared by our customers

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Select a topic to see specific reviews
Staff(404)
Food(313)
Rooms(220)
Cleanliness(141)
Location(121)
Facilities(103)
Buffet(84)
Maintenance(77)
Air conditioning(60)
Pool(49)
Bar(45)
Breakfast(44)
Tranquillity(37)
Management(34)
Activities(31)
All-Inclusive(31)
Entertainment(31)
Car Park(28)
Hammocks(27)
Reform(26)
Real reviews
All reviews have been carefully checked and verified.
Real reviews
All reviews have been carefully checked and verified.
7.4 Carmen Travelled with couple June 2026 English The bed is very comfortable, spacious room and with the option to choose a pillow
La cama muy cómoda, habitación espaciosa y con posibilidad de elegir almohada
English (British) The buffet leaves a lot to be desired
El buffet deja mucho que desear
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Good 5.4 Maria Soledad Travelled with couple June 2026 ENGLISH (British) The pool area.
La zona de la piscina.
English You urgently need a refurbishment, old rooms that do not match the 4 stars. Our room had ants in the bathroom.
Necesita una reforma urgentemente, habitaciones antiguas que no corresponden con las 4 estrellas. Nuestra habitación tenía hormigas en el baño.
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Average 9.4 Virginia Travelled with couple June 2026 English (British) All fantastic. There is free car park. The only drawback is that you need a car to go everywhere since it is located in a residential area away from town.
Todo fantástico. Hay parking gratuito. Única pega que hay que ir en coche a todo por estar en una urbanización apartada
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Excellent 8.6 María Sords Travelled with family June 2026 ENGLISH Well, perhaps it needs a bit of work. But we have all been wonderful; we went last year. We have repeated it this year and, God willing, we will return next year. Thanks to all the staff for their attention and kindness.
Bueno quizás necesita un poco de reforma.pero nosotras hemos estado estupendamente,fuimos el año pasado .hemos repetido este y si Dios quiere volveremos el año que viene.gracias a todo el personal por su atención y amabilidad
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Very good 8.9 Francisco Travelled with family June 2026 English (British) Above all, the staff are super friendly, the food is fine, and the rooms are spacious.
Sobre todo el personal que es super amable, la comida está bien y las habitaciones grandes
English (British) A little coat of paint
Una manita de pintura
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Very good 2.3 Maria Del Coral Travelled with family June 2026 I am writing to submit a formal complaint about the numerous incidents and deficiencies experienced during our stay at the hotel booked through your platform. Before our arrival we requested approximately two weeks in advance a room with a double bed and a cot. However, only the cot was provided. The room had two single beds pushed together that did not offer enough stability. When my wife sat on the bed, they suddenly separated, creating a risk of nearly falling to the floor. During the stay we also suffered ongoing problems with the room access cards, which repeatedly became deactivated, obliging us to go to reception several times a day to gain access. The condition and maintenance of the room were clearly deficient. There were holes in the ceiling above the toilet, from which water droplets fell directly onto this area during use, which was especially uncomfortable and unacceptable. Likewise, the bath curtain was torn and in very poor condition. The room cleaning was also insufficient. After the cleaning service, the sheets were not changed despite being stained by our child’s vomit. We noticed this when removing the quilt to sleep. The toilet paper in the bathroom was also not replenished after the existing supply had been used. Another particularly worrying aspect was the state of the children’s pool, whose water looked dirty. Additionally, four plastic cups were found accumulated in the filtration system, with obvious signs that they had been there for quite some time, raising serious doubts about the maintenance and hygiene of the facilities. Finally, the service received from the staff was not adequate either. After having consumed drinks at the establishment a few minutes earlier, we were told that we could not request a glass with ice without making a new purchase, which we consider a lack of attention to guests already staying there. The accumulation of all these incidents caused our stay to be well below the advertised conditions and the minimum standards of quality, maintenance, hygiene and customer service that a hotel establishment reasonably can be expected to provide. For all these reasons, I request that you review my case and assess an appropriate financial compensation for the damages suffered during our stay. I attach photographs and other evidence that substantiate the described facts.
Me dirijo a ustedes para presentar una reclamación formal por las numerosas incidencias y deficiencias sufridas durante la estancia en el hotel contratado a través de su plataforma. Antes de nuestra llegada solicitamos con aproximadamente dos semanas de antelación una habitación con cama de matrimonio y una cuna. Sin embargo, únicamente se atendió la solicitud de la cuna. La habitación disponía de dos camas individuales juntas que no ofrecían estabilidad suficiente. Al sentarse mi esposa en la cama, estas se separaron repentinamente, provocando una situación de riesgo al casi caer al suelo. Durante la estancia también sufrimos continuos problemas con las tarjetas de acceso a la habitación, que se desactivaban repetidamente, obligándonos a acudir varias veces al día a recepción para poder acceder a la misma. El estado de conservación y mantenimiento de la habitación era claramente deficiente. Existían agujeros en el techo situados justo encima del inodoro, por los que caían gotas de agua directamente sobre esta zona durante su uso, lo que supuso una situación especialmente incómoda e inaceptable. Asimismo, la cortina de la bañera se encontraba descosida y en muy mal estado de conservación. La limpieza de la habitación también fue insuficiente. Tras el servicio de limpieza no se cambiaron las sábanas, a pesar de haber quedado manchadas por un vómito de nuestro hijo. Descubrimos esta circunstancia al retirar la colcha para dormir. Tampoco se repuso el papel higiénico una vez consumido el existente en el baño. Otro aspecto especialmente preocupante fue el estado de la piscina infantil, cuyo agua presentaba un aspecto de suciedad. Además, se encontraron cuatro vasos de plástico acumulados en el sistema de filtrado, con evidentes signos de llevar bastante tiempo allí, lo que genera serias dudas sobre el mantenimiento e higiene de las instalaciones. Por último, la atención recibida por parte del personal tampoco fue adecuada. Tras haber realizado consumiciones en el establecimiento pocos minutos antes, se nos indicó que no podíamos solicitar un vaso con hielo sin realizar un nuevo consumo, lo que consideramos una falta de atención hacia clientes ya alojados. La acumulación de todas estas incidencias provocó que la estancia estuviera muy por debajo de las condiciones anunciadas y de los estándares mínimos de calidad, mantenimiento, higiene y atención al cliente que razonablemente cabe esperar de un establecimiento hotelero. Por todo ello, solicito que revisen mi caso y valoren una compensación económica adecuada por los perjuicios sufridos durante nuestra estancia. Adjunto fotografías y demás pruebas que acreditan los hechos descritos.
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Basic 6.3 Javier Travelled with family June 2026 The pool is the best
La piscina lo mejor
- A very old room and little variety in the food for a 4-star hotel
Habitación muy antigua y comida poca variedad para 4 estrellas
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Average 5.4 Miguel Travelled with couple June 2026 English (British) “The best….. the bed and pillow”
Lo mejor.....la cama y almohada
ENGLISH (British) You need to catch up, especially the facilities, and install a charger for electric cars.
Necesita ponerse al día,sobre todo las instalaciones y poner cargador para coches eléctricos
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Average 8.9 Iuliana Travelled with couple June 2026 The spaciousness of the rooms
La amplitud de las habitaciones
Food
La comida
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Very good 7.4 Gabriel Travelled with couple June 2026 English (British) The only thing that saves it is the staff, who are wonderful.
Lo unico que le salva es el personal que es maravilloso
English (British) Hotel that, for a 4-star rating, leaves a lot to be desired; poor upkeep, the grass is very neglected, the sunloungers are broken, the furniture is very old, and the food is always the same, never varied any day.
Hotel que para ser de 4 estrellas deja mucho que desear poco cuidado el cesped muy deteriorado la amacas rotas el mobiliario muy antiguo y la comida siempre la misma no variaba ningun dia
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Good 10 Felix Travelled with couple June 2026 The calm Le calme A tranquilidade Die Ruhe La calma
La tranquilidad
No
No
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Excellent 4.9 Juan Antonio Travelled with family June 2026 Great deal. Free car park. Nice pool and quiet location
Buenas oferta. Aparcamiento gratuito. Buenas piscina y sitio tranquilo
The café staff were unhelpful and unprofessional. The hotel in general needs a renovation.
Personal de cafetería poco amable/profesional. El hotel en general necesita una reforma
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Basic 6.9 Vanessa Travelled with couple June 2026 A very good price offer for June.
Una muy buena oferta de precio para ser el mes de junio
The variety of the food left a lot to be desired, and the dessert area was ridiculous. A few details as well, such as having to pay to use the hotel's swimming pool towel, are hard to understand in a supposedly four-star hotel.
La variedad de la comida dejaba mucho que desear y la zona de postres era ridícula. Algunos detalles además como que haya que pagar por usar la toalla de piscina del hotel no se entiende en un hotel supuestamente de 4 estrellas
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Good 5.7 Puerto Travelled with couple June 2026 - English (British): I value the calmness and the kindness of your staff, both in the restaurants and among the cleaning staff and the reception desk. - French: J’apprécie le calme et la gentillesse de votre personnel, tant dans les restaurants que parmi le personnel de nettoyage et le comptoir. - Portuguese (Portugal): Valorizo a tranquilidade e a gentileza dos seus funcionários, tanto nos restaurantes como entre a equipa de limpeza e a receção. - German: Ich schätze die Ruhe und Freundlichkeit Ihres Personals, sowohl in den Restaurants als auch bei der Reinigungskraft und am Empfang. - Italian: Apprezzo la tranquillità e la gentilezza del vostro staff, sia nei ristoranti sia tra le addette alle pulizie e alla reception.
Valoro la tranquilidad y la amabilidad de sus empleados, tanto en restaurantes cómo limpiadoras y mostrador
I’m afraid to say that the room cleaning isn’t very good; I don’t know if I arrived when there were more people around, or if that’s how it is. But for me the worst thing was the food, apart from a few dishes the rest were repetitive and lacking in flavour.
Pues lamento decir que la limpieza en la habitación no es muy buena, no sé si llegué cuando más gente había o es así. Pero para mí lo peor fue la comida, salvo pocos platos, los demás repetitivos y sin sabor.
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Average 5.1 Leo Travelled with  friends June 2026 The pool.
La piscina .
English (British): The reception staff. The attitude, they show you no respect. French: Le personnel d’accueil. L’attitude, ils ne vous montrent aucun respect. Portuguese (Portugal): O pessoal da receção. A atitude deles, não lhe mostram qualquer respeito. German: Das Empfangspersonal. Das Verhalten, sie zeigen Ihnen keinen Respekt. Italian: Lo staff della reception. L’atteggiamento, non vi mostrano alcun rispetto.
El personal de recepción. El trato , no te muestran ningún respeto.
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Average 7.1 Cristina Travelled with family June 2026 The outdoor facilities, the pool
Las instalaciones exteriores, la piscina
It’s an old hotel and needs improvements. It’s isolated, there’s nothing to do in the area.
Es un hotel antiguo, necesita mejoras. Está aislado, no hay nada que hacer por la zona
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Good 5.7 Antonia Travelled with couple June 2026 I liked how peaceful it is; we went to unwind and rest, and we’ve achieved it.
Me ha gustado lo tranquilo que es, fuimos a desconectar y a descansar y lo hemos conseguido
- English (British): If the cleaning improved, on the second day they didn’t even make our bed, they only changed the towels and did a very light wipe of the bathroom. - French: Si le service de nettoyage était amélioré, le deuxième jour ils ne nous ont même pas fait le lit, ils ont seulement changé les serviettes et fait un léger coup d’œil dans la salle de bains. - Portuguese (Portugal): Se a limpeza melhorasse, no segundo dia não nos fizeram a cama, apenas trocaram as toalhas e fizeram uma limpeza muito leve ao banheiro. - German: Wenn die Reinigung verbessert würde, am zweiten Tag wurde unser Bett nicht gemacht, sie wechselten nur die Handtücher und führten eine sehr oberflächliche Reinigung des Bads durch. - Italian: Se il servizio di pulizia fosse migliorato, al secondo giorno non ci hanno nemmeno rifatto il letto, hanno solo cambiato gli asciugamani e fatto una pulizia molto leggera del bagno.
Si mejoraría el tema limpieza, el segundo día no nos hicieron ni la cama, solo cambiaron las toallas y un repaso bien ligero al baño
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Average 8.3 Christian Travelled with family June 2026 The hotel overall is fine, decor is normal, the room is in good condition, and the exterior area with the pool is what we liked most.
El hotel en general está bien decoración normal, habitación en buen estado, la piscina e exterior lo que más nos gustó.
The food was awful, and on subsequent days the same meals were served again, and the entertainment was equally unpleasant, not to say awful. The entertainment was only for children, and on top of that, most people didn’t attend.
La comida pésima, a demás se repetía la comida los días después y la animación igual nada grata por no decir otra vez pésima, la animación era solo para niños y encima, la mayoría no iban.
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Very good 8 Francisco Javier Travelled with family May 2026 Excellent staff service. The buffet food is somewhat limited in variety but of good quality.
Excelente servicio del personal. Comida buffet algo justa de variedad pero de buena calidad.
Improved nighttime distraction in the hotel and line bus service for getting to and from the beach.
Mejoraría distracción nocturna en el hotel y servicio de autobuses de linea para bajada y subida a playa.
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Very good 9.7 Auxi Travelled with  friends May 2026 The views from the room were wonderful, the bed very comfortable, and the food very varied. Everything was very clean. A very good experience.
Las vistas de la habitación maravillosas , la cama muy cómoda y la comida muy variada . Todo muy limpio .Muy buena experiencia.
The only thing is that the room smelled a bit of tobacco and the shower had no support to hang it.
Lo único que la habitación olía un poco a tabaco y la ducha no tenia soporte para colgarla
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Excellent
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TRH Paraíso Hotel
Estepona
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Hotel information

TRH Paraíso Hotel

Crt Cadiz km167 C/ Gardenia s/n (urb El Paraiso), Estepona
7.9
1433 reviews
Staff
Very good
Hotel Facilities
Very good
Cleanliness
Good
Price Quality Ratio
Good
7.9
1433 reviews
Staff
Very good
Hotel Facilities
Very good
Cleanliness
Good
Price Quality Ratio
Good
Rooms
Good
Food
Good
Check-in and check-out times
Check in
From 14:00
Check out
Before 12:00
Hotel location
See map
Facilities and services

Main Areas

24 h reception
Lift
Access for people with reduced mobility in main areas (no adapted bathroom in the bedrooms)

Restaurant

Restaurant
Bar
Vending machine
Snack bar

Main Hotel Services

Meeting Room
Games room
Laundry Service
Car Hire
Currency exchange
Free Luggage Room
Door man

Pets

Not Pet-Friendly

Facilities

Garden
Balcony
Tennis Court
Ping Pong
Pool table
Lounge with TV
Business Center
Darts

Wifi and Internet

Free Wi-Fi in common areas

Swimming pools

Outdoor Pool (summer)

Baby cribs

Free Baby Cot (on request)
Check-in/out and other info
Breakfast: from From 7.30 am to 10.30 am.
Lunch hours: from 13:00 to 15:00h hours. Depending on the season and occupancy it can be buffet or menu.
Dining hours: from 19:30h to 22:00h. Depending on the season and occupancy it can be buffet or menu.
Bar/cafeteria hours: from Sunday to Thursday from 10:30h to 23:00hh, Fridays and Saturdays from 10:30h to 24:00h and during the months of June, July and August from 10:30h to 24:00h.
cots: free (subject to availability and request).
Safe: 3/day.
Adapted rooms: please note that the adapted rooms only have a window, no balcony or terrace.
Outdoor swimming pool: Summer, open from 10:00h to 20:00h. Rest of the season, from 11:00h to 19:30hh.
Gym: from 08:00h to 21:00h. On request.

Parking

There's a car park free of charge close to the accommodation

Pet Policy

Pets are not permitted in this accommodation.

Where you’ll be

Address: Crt Cadiz km167 C/ Gardenia s/n (urb El Paraiso)
TRH Paraíso Hotel Crt Cadiz km167 C/ Gardenia s/n (urb El Paraiso)
About the accommodation

The TRH Paraiso Hotel is located on a hill with wonderful sea views; next to a magnificent golf course, in the privileged residential area El Paraiso (between Marbella and Estepona).

The accommodation has several facilities and services to make your stay complete. You can relax under the sun in the swimming pools, if you do not want to worry about your car, just leave it in the outdoor car park and enjoy! In addition, it has a breakfast, lunch and dinner service that will certainly delight your palate.

And best of all; enjoy a varied entertainment for adults and children during the summer season. You can't miss it!

Its rooms have a balcony or terrace (note that the adapted rooms only have a window), safe (for a fee), TV and bathroom with shower or bathtub, amenities and hairdryer.

What are you waiting for to enjoy a luxury holiday?

 

What our customers are saying about the accommodation

7.9
Good
Based on 1433 reviews

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Select a topic to see specific reviews
Staff(404)
Food(313)
Rooms(220)
Cleanliness(141)
Location(121)
Facilities(103)
Buffet(84)
Maintenance(77)
Air conditioning(60)
Pool(49)
Bar(45)
Breakfast(44)
Tranquillity(37)
Management(34)
Activities(31)
All-Inclusive(31)
Entertainment(31)
Car Park(28)
Hammocks(27)
Reform(26)
Real reviews
All reviews have been carefully checked and verified.
Real reviews
All reviews have been carefully checked and verified.
7.4 Carmen Travelled with couple June 2026 English The bed is very comfortable, spacious room and with the option to choose a pillow
La cama muy cómoda, habitación espaciosa y con posibilidad de elegir almohada
English (British) The buffet leaves a lot to be desired
El buffet deja mucho que desear
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Good 5.4 Maria Soledad Travelled with couple June 2026 ENGLISH (British) The pool area.
La zona de la piscina.
English You urgently need a refurbishment, old rooms that do not match the 4 stars. Our room had ants in the bathroom.
Necesita una reforma urgentemente, habitaciones antiguas que no corresponden con las 4 estrellas. Nuestra habitación tenía hormigas en el baño.
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Average 9.4 Virginia Travelled with couple June 2026 English (British) All fantastic. There is free car park. The only drawback is that you need a car to go everywhere since it is located in a residential area away from town.
Todo fantástico. Hay parking gratuito. Única pega que hay que ir en coche a todo por estar en una urbanización apartada
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Excellent 8.6 María Sords Travelled with family June 2026 ENGLISH Well, perhaps it needs a bit of work. But we have all been wonderful; we went last year. We have repeated it this year and, God willing, we will return next year. Thanks to all the staff for their attention and kindness.
Bueno quizás necesita un poco de reforma.pero nosotras hemos estado estupendamente,fuimos el año pasado .hemos repetido este y si Dios quiere volveremos el año que viene.gracias a todo el personal por su atención y amabilidad
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Very good 8.9 Francisco Travelled with family June 2026 English (British) Above all, the staff are super friendly, the food is fine, and the rooms are spacious.
Sobre todo el personal que es super amable, la comida está bien y las habitaciones grandes
English (British) A little coat of paint
Una manita de pintura
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Very good 2.3 Maria Del Coral Travelled with family June 2026 I am writing to submit a formal complaint about the numerous incidents and deficiencies experienced during our stay at the hotel booked through your platform. Before our arrival we requested approximately two weeks in advance a room with a double bed and a cot. However, only the cot was provided. The room had two single beds pushed together that did not offer enough stability. When my wife sat on the bed, they suddenly separated, creating a risk of nearly falling to the floor. During the stay we also suffered ongoing problems with the room access cards, which repeatedly became deactivated, obliging us to go to reception several times a day to gain access. The condition and maintenance of the room were clearly deficient. There were holes in the ceiling above the toilet, from which water droplets fell directly onto this area during use, which was especially uncomfortable and unacceptable. Likewise, the bath curtain was torn and in very poor condition. The room cleaning was also insufficient. After the cleaning service, the sheets were not changed despite being stained by our child’s vomit. We noticed this when removing the quilt to sleep. The toilet paper in the bathroom was also not replenished after the existing supply had been used. Another particularly worrying aspect was the state of the children’s pool, whose water looked dirty. Additionally, four plastic cups were found accumulated in the filtration system, with obvious signs that they had been there for quite some time, raising serious doubts about the maintenance and hygiene of the facilities. Finally, the service received from the staff was not adequate either. After having consumed drinks at the establishment a few minutes earlier, we were told that we could not request a glass with ice without making a new purchase, which we consider a lack of attention to guests already staying there. The accumulation of all these incidents caused our stay to be well below the advertised conditions and the minimum standards of quality, maintenance, hygiene and customer service that a hotel establishment reasonably can be expected to provide. For all these reasons, I request that you review my case and assess an appropriate financial compensation for the damages suffered during our stay. I attach photographs and other evidence that substantiate the described facts.
Me dirijo a ustedes para presentar una reclamación formal por las numerosas incidencias y deficiencias sufridas durante la estancia en el hotel contratado a través de su plataforma. Antes de nuestra llegada solicitamos con aproximadamente dos semanas de antelación una habitación con cama de matrimonio y una cuna. Sin embargo, únicamente se atendió la solicitud de la cuna. La habitación disponía de dos camas individuales juntas que no ofrecían estabilidad suficiente. Al sentarse mi esposa en la cama, estas se separaron repentinamente, provocando una situación de riesgo al casi caer al suelo. Durante la estancia también sufrimos continuos problemas con las tarjetas de acceso a la habitación, que se desactivaban repetidamente, obligándonos a acudir varias veces al día a recepción para poder acceder a la misma. El estado de conservación y mantenimiento de la habitación era claramente deficiente. Existían agujeros en el techo situados justo encima del inodoro, por los que caían gotas de agua directamente sobre esta zona durante su uso, lo que supuso una situación especialmente incómoda e inaceptable. Asimismo, la cortina de la bañera se encontraba descosida y en muy mal estado de conservación. La limpieza de la habitación también fue insuficiente. Tras el servicio de limpieza no se cambiaron las sábanas, a pesar de haber quedado manchadas por un vómito de nuestro hijo. Descubrimos esta circunstancia al retirar la colcha para dormir. Tampoco se repuso el papel higiénico una vez consumido el existente en el baño. Otro aspecto especialmente preocupante fue el estado de la piscina infantil, cuyo agua presentaba un aspecto de suciedad. Además, se encontraron cuatro vasos de plástico acumulados en el sistema de filtrado, con evidentes signos de llevar bastante tiempo allí, lo que genera serias dudas sobre el mantenimiento e higiene de las instalaciones. Por último, la atención recibida por parte del personal tampoco fue adecuada. Tras haber realizado consumiciones en el establecimiento pocos minutos antes, se nos indicó que no podíamos solicitar un vaso con hielo sin realizar un nuevo consumo, lo que consideramos una falta de atención hacia clientes ya alojados. La acumulación de todas estas incidencias provocó que la estancia estuviera muy por debajo de las condiciones anunciadas y de los estándares mínimos de calidad, mantenimiento, higiene y atención al cliente que razonablemente cabe esperar de un establecimiento hotelero. Por todo ello, solicito que revisen mi caso y valoren una compensación económica adecuada por los perjuicios sufridos durante nuestra estancia. Adjunto fotografías y demás pruebas que acreditan los hechos descritos.
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Basic 6.3 Javier Travelled with family June 2026 The pool is the best
La piscina lo mejor
- A very old room and little variety in the food for a 4-star hotel
Habitación muy antigua y comida poca variedad para 4 estrellas
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Average 5.4 Miguel Travelled with couple June 2026 English (British) “The best….. the bed and pillow”
Lo mejor.....la cama y almohada
ENGLISH (British) You need to catch up, especially the facilities, and install a charger for electric cars.
Necesita ponerse al día,sobre todo las instalaciones y poner cargador para coches eléctricos
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Average 8.9 Iuliana Travelled with couple June 2026 The spaciousness of the rooms
La amplitud de las habitaciones
Food
La comida
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Very good 7.4 Gabriel Travelled with couple June 2026 English (British) The only thing that saves it is the staff, who are wonderful.
Lo unico que le salva es el personal que es maravilloso
English (British) Hotel that, for a 4-star rating, leaves a lot to be desired; poor upkeep, the grass is very neglected, the sunloungers are broken, the furniture is very old, and the food is always the same, never varied any day.
Hotel que para ser de 4 estrellas deja mucho que desear poco cuidado el cesped muy deteriorado la amacas rotas el mobiliario muy antiguo y la comida siempre la misma no variaba ningun dia
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Good 10 Felix Travelled with couple June 2026 The calm Le calme A tranquilidade Die Ruhe La calma
La tranquilidad
No
No
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Excellent 4.9 Juan Antonio Travelled with family June 2026 Great deal. Free car park. Nice pool and quiet location
Buenas oferta. Aparcamiento gratuito. Buenas piscina y sitio tranquilo
The café staff were unhelpful and unprofessional. The hotel in general needs a renovation.
Personal de cafetería poco amable/profesional. El hotel en general necesita una reforma
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Basic 6.9 Vanessa Travelled with couple June 2026 A very good price offer for June.
Una muy buena oferta de precio para ser el mes de junio
The variety of the food left a lot to be desired, and the dessert area was ridiculous. A few details as well, such as having to pay to use the hotel's swimming pool towel, are hard to understand in a supposedly four-star hotel.
La variedad de la comida dejaba mucho que desear y la zona de postres era ridícula. Algunos detalles además como que haya que pagar por usar la toalla de piscina del hotel no se entiende en un hotel supuestamente de 4 estrellas
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Good 5.7 Puerto Travelled with couple June 2026 - English (British): I value the calmness and the kindness of your staff, both in the restaurants and among the cleaning staff and the reception desk. - French: J’apprécie le calme et la gentillesse de votre personnel, tant dans les restaurants que parmi le personnel de nettoyage et le comptoir. - Portuguese (Portugal): Valorizo a tranquilidade e a gentileza dos seus funcionários, tanto nos restaurantes como entre a equipa de limpeza e a receção. - German: Ich schätze die Ruhe und Freundlichkeit Ihres Personals, sowohl in den Restaurants als auch bei der Reinigungskraft und am Empfang. - Italian: Apprezzo la tranquillità e la gentilezza del vostro staff, sia nei ristoranti sia tra le addette alle pulizie e alla reception.
Valoro la tranquilidad y la amabilidad de sus empleados, tanto en restaurantes cómo limpiadoras y mostrador
I’m afraid to say that the room cleaning isn’t very good; I don’t know if I arrived when there were more people around, or if that’s how it is. But for me the worst thing was the food, apart from a few dishes the rest were repetitive and lacking in flavour.
Pues lamento decir que la limpieza en la habitación no es muy buena, no sé si llegué cuando más gente había o es así. Pero para mí lo peor fue la comida, salvo pocos platos, los demás repetitivos y sin sabor.
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Average 5.1 Leo Travelled with  friends June 2026 The pool.
La piscina .
English (British): The reception staff. The attitude, they show you no respect. French: Le personnel d’accueil. L’attitude, ils ne vous montrent aucun respect. Portuguese (Portugal): O pessoal da receção. A atitude deles, não lhe mostram qualquer respeito. German: Das Empfangspersonal. Das Verhalten, sie zeigen Ihnen keinen Respekt. Italian: Lo staff della reception. L’atteggiamento, non vi mostrano alcun rispetto.
El personal de recepción. El trato , no te muestran ningún respeto.
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Average 7.1 Cristina Travelled with family June 2026 The outdoor facilities, the pool
Las instalaciones exteriores, la piscina
It’s an old hotel and needs improvements. It’s isolated, there’s nothing to do in the area.
Es un hotel antiguo, necesita mejoras. Está aislado, no hay nada que hacer por la zona
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Good 5.7 Antonia Travelled with couple June 2026 I liked how peaceful it is; we went to unwind and rest, and we’ve achieved it.
Me ha gustado lo tranquilo que es, fuimos a desconectar y a descansar y lo hemos conseguido
- English (British): If the cleaning improved, on the second day they didn’t even make our bed, they only changed the towels and did a very light wipe of the bathroom. - French: Si le service de nettoyage était amélioré, le deuxième jour ils ne nous ont même pas fait le lit, ils ont seulement changé les serviettes et fait un léger coup d’œil dans la salle de bains. - Portuguese (Portugal): Se a limpeza melhorasse, no segundo dia não nos fizeram a cama, apenas trocaram as toalhas e fizeram uma limpeza muito leve ao banheiro. - German: Wenn die Reinigung verbessert würde, am zweiten Tag wurde unser Bett nicht gemacht, sie wechselten nur die Handtücher und führten eine sehr oberflächliche Reinigung des Bads durch. - Italian: Se il servizio di pulizia fosse migliorato, al secondo giorno non ci hanno nemmeno rifatto il letto, hanno solo cambiato gli asciugamani e fatto una pulizia molto leggera del bagno.
Si mejoraría el tema limpieza, el segundo día no nos hicieron ni la cama, solo cambiaron las toallas y un repaso bien ligero al baño
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Average 8.3 Christian Travelled with family June 2026 The hotel overall is fine, decor is normal, the room is in good condition, and the exterior area with the pool is what we liked most.
El hotel en general está bien decoración normal, habitación en buen estado, la piscina e exterior lo que más nos gustó.
The food was awful, and on subsequent days the same meals were served again, and the entertainment was equally unpleasant, not to say awful. The entertainment was only for children, and on top of that, most people didn’t attend.
La comida pésima, a demás se repetía la comida los días después y la animación igual nada grata por no decir otra vez pésima, la animación era solo para niños y encima, la mayoría no iban.
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Very good 8 Francisco Javier Travelled with family May 2026 Excellent staff service. The buffet food is somewhat limited in variety but of good quality.
Excelente servicio del personal. Comida buffet algo justa de variedad pero de buena calidad.
Improved nighttime distraction in the hotel and line bus service for getting to and from the beach.
Mejoraría distracción nocturna en el hotel y servicio de autobuses de linea para bajada y subida a playa.
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Very good 9.7 Auxi Travelled with  friends May 2026 The views from the room were wonderful, the bed very comfortable, and the food very varied. Everything was very clean. A very good experience.
Las vistas de la habitación maravillosas , la cama muy cómoda y la comida muy variada . Todo muy limpio .Muy buena experiencia.
The only thing is that the room smelled a bit of tobacco and the shower had no support to hang it.
Lo único que la habitación olía un poco a tabaco y la ducha no tenia soporte para colgarla
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Excellent
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