7.3
Lamia
Travelled with couple
May 2024
**My hotel experience:**
Overall, my stay at the hotel was decent in terms of cleanliness, room comfort, quality of meals and value for money. The hotel's facilities were also satisfactory.
**Positive points:**
1. **Cleanliness:** The room and common areas were well maintained.
2. **Room comfort:** The room was comfortable and well equipped.
3. **Quality of meals:** Meals were of good quality and varied.
4. **Hotel facilities:** The pool, gym and spa were well maintained and pleasant.
5. **Value for money:** The stay offered good value for money.
**Mon expérience à l'hôtel :**
Globalement, mon séjour à l'hôtel a été correct en termes de propreté, confort de la chambre, qualité des repas et rapport qualité-prix. Les équipements de l'hôtel étaient également satisfaisants.
**Points positifs :**
1. **Propreté :** La chambre et les espaces communs étaient bien entretenus.
2. **Confort de la chambre :** La chambre était confortable et bien équipée.
3. **Qualité des repas :** Les repas étaient de bonne qualité et variés.
4. **Équipements de l'hôtel :** La piscine, le gymnase et le spa étaient bien entretenus et agréables.
5. **Rapport qualité-prix :** Le séjour offrait un bon rapport qualité-prix.
**Negative points:**
**Customer service:**
Unfortunately, the reception and service from the staff were disappointing. Here are some details of my experience:
1. **On arrival, reception staff were unwelcoming and seemed disorganized. I had to wait a long time before being able to check in, despite a confirmed reservation.
2. **Staff responsiveness:** During my stay, I needed assistance with a few small problems. Staff were slow to respond and sometimes even unpleasant.
3. **General attitude:** I felt a lack of professionalism and courtesy on the part of several staff members. They seemed unmotivated to help customers and make their stay pleasant.
In conclusion, although the hotel offers good facilities in terms of comfort and equipment, customer service leaves a lot to be desired. A significant improvement in this area would be necessary to make the guest experience fully satisfactory.
**Points négatifs :**
**Service à la clientèle :**
Malheureusement, l'accueil et le service du personnel étaient décevants. Voici quelques détails sur mon expérience :
1. **Accueil à l'arrivée :** À mon arrivée, le personnel de la réception était peu accueillant et semblait désorganisé. J'ai dû attendre longtemps avant de pouvoir effectuer mon check-in, malgré une réservation confirmée.
2. **Réactivité du personnel :** Durant mon séjour, j'ai eu besoin d'assistance pour quelques petits problèmes . Le personnel était lent à répondre et parfois même désagréable.
3. **Attitude générale :** J'ai ressenti un manque de professionnalisme et de courtoisie de la part de plusieurs membres du personnel. Ils semblaient peu motivés à aider les clients et à rendre leur séjour agréable.
En conclusion, bien que l'hôtel offre de bonnes prestations en termes de confort et d'équipements, le service à la clientèle laisse vraiment à désirer. Une amélioration significative de ce point serait nécessaire pour rendre l'expérience des clients pleinement satisfaisante.
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8
Dragana
Travelled with couple
April 2024
Staff welcome
Location
Price
Breakfast
Price
Accueil du Personnel
Emplacement
Propreté
Petit déjeuner
Prix
WiFi quality
Dîner - nourriture tiède voir froide
Cold Jacuzzi water
Pool closing time (18h00)
Paying parking at the hotel
Qualité WiFi
Dîner - nourriture tiède voir froide
Eau du Jacuzzi froide
Horaire de fermeture de la piscine (18h00)
Parking de l'hôtel payant
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9.3
PaoValenAless
Travelled with family
April 2024
Quality-price is very good, the Spa very well, the rooms, the food. We were very pleased!
Calidad- Precio está muy bien, el Spa muy bien, las habitaciones, la comida. Quedamos a gusto!
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8.3
E.G.
Travelled with family
April 2024
It is not the first time I come to this hotel. It is quite good value for money.
No es la primera vez que vengo a este hotel. Calidad precio está bastante bien.
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5.5
Carmen
Travelled with family
April 2024
The animation team and the friendliness of the staff
El equipo de animación y la amabilidad del personal
The buffet dinner was NEGATABLE, the breakfast was passable. Dinner was a horror, everything was dry, there was no variety go fatal!!!!!
La cena del buffet NEFASTA, el desayuno pasable. La cena fue un horror, todo estaba seco, no había variedad vamos fatal!!!!!
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9.7
Bianca
Travelled with family
April 2024
Thank you for the stay that this hotel has offered us, personally congratulate the head chef, a super nice man who at all meals has been pending to adapt the gluten-free food, he came out of the kitchen to tell me personally what I could eat and offered me other alternatives that I cooked at the time, it was great you can tell he likes his job.
Gracias por la estancia que nos ha ofrecido este hotel, felicitar personalmente al jefe de cocina, un señor súper amable que en todas las comidas ha estado pendiente de adaptarme la alimentación sin gluten, salia de la cocina para decirme personalmente que es lo que podia comer y me ofrecia otras alternativas que me cocinaba en el momento, ha sido genial se nota que le gusta su trabajo.
The Dj only played songs in French, naturally 80% of the guests were French but a little variety would have been nice, he was nice so I put it as a suggestion.
El Dj solo ponia canciones en frances, naturalmente el 80% de los huespedes eran franceses pero un poco de variedad hubiera estado bien, era simpático así que lo pongo como sugerencia.
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5.3
Sara
Travelled with couple
April 2024
Cleanliness in the room
Limpieza en la habitación
Uncovered on-street parking for a fee
Excessive waiting time for check out
The bed has a plastic protector that sticks to the bedding
Water comes out of the shower into the room
Little or no soundproofing in room
Worn towels
Breakfast buffet very messy
Parking de pago en la calle sin estar cubierto
Demasiado tiempo de espera para hacer el check.out
La cama tiene protector de plástico que se pega
Sale agua de la ducha hacia la habitación
Poca o nula insonorización en la habitación
Toallas desgastadas
Buffet de desayuno muy desordenado
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8.7
Mari Carmen
Travelled with couple
April 2024
In general everything, large room, super big beds, the hotel itself very well especially quality price.
En general todo,, habitación grande , camas super grandes , el hotel en si muy bien sobre todo calidad precio
Everything has been fine
Todo ha estado bien
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N/A
Montse
Travelled with friends
April 2024
The hotel is very nice!!!
El hotel está muy bien!!!
There is only one but....the pillows are harder than me....the rest is perfect...
Solo hay un pero....las almohadas mas duras q yo....lo demás perfecto...
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7.7
Jordi
Travelled with couple
April 2024
Everything in general is fine, it is not the first time we have stayed in this hotel, it was noticeable that they were starting the season.
Todo en general está bien, no es la primera vez que nos alojamos en este hotel, se notaba que empezaban temporada
Queuing for check-in is more or less normal, but for check-out? Half an hour waiting just to hand over the key? They would have to improve it.
Hacer cola para el check-in es más o menos normal, pero para el check-out? Media hora esperando solo para entregar la llave? Tendrían que mejorarlo.
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